No.148

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ElEctronic music.How air pollution is killing us.EnvironmEntSurvival in tHe wild.HealtH & fitnEss!

Grammarlearn all aboutGrammarPedantS.

lobbyinGanotHer formof corruption?

culturegardening and garden GnomeS.

CultureStranGe tHings about

tHe britisH.

PraCtiCal

in englisH

enGliSh how toarGue

from around the world!

9 771577 789001

Plus phrasal verbs, grammar, idioms, vocabulary, useful expressions and much, much more.

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Pre-intermediate (CEF level: A2)

Magazine Index

Why are you learning English? To get a better job, to pass an official English exam, to travel, or just to communicate in English? Learn Hot English magazine helps with all this.1 increase your vocabulary. in every issue of learn Hot

english youll learn over 350 english words and expressions! Plus youll learn lots of idioms, phrasal verbs, grammar and more.

2 improve your listening. every magazine has 60 minutes of spoken english audio. Youll learn to understand english, plus you can hear lots of different accents!

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Editors intro

3

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3 Editorial 4 Vocabulary: Snacks 5 Cheese traCk 1 6 Museums traCk 2 7 Survival traCk 3 8 Grammar Booster: First Conditionals

traCk 4 9 Word Booster: Bank words

& expressions 10 English in Action...

Anti-Social behaviour traCk 5 11 Natural English:

My dream job traCk 6 12 Listening activity:

Voicemail messages traCk 7 13 Practical English:

How to argue traCk 8 14 Brand names traCk 9

15 Revenge traCk 10 16 The British traCk 11 17 Health and Safety traCk 12 18 Listening activity:

Bank complaint traCk 13 19 Business English:

The toy industry traCk 14 20 Twitter traCk 15 21 Music... in English:

Electronic music traCk 16 22 Travel English:

The dentist traCk 17 23 How English can help you get

a better job 24 English accents from around

the world traCk 18 26 Entrepreneur Corner: Stelios

27 Recipe: Pork chops / Film Script: A Fish Called Wanda

28 Euphemisms traCk 19 29 The grammar police traCk 20 30 Stress traCk 21 31 Vocabulary Clinic: Driving words

& expressions 32 Quirky News:

Garden gnomes traCk 22 33 Directory 34 Listening activity:

Checking up traCk 23 35 Idioms: Making decisions idioms

36 Group Talk: How to learn a language traCk 24

37 Slang Conversation: Music traCk 25

38 Air pollution traCk 26 39 How to argue traCk 27 40 Lobbying traCk 28 41 Listening activity: The property

investment traCk 29 42 Phrasal Verb Themes: Arguing 43 Subscriptions 44 Answers 45 Crossword 46 Story Time traCk 30

intermediate (CEF level: B1)

Upper intermediate (CEF level: B2)

advanced (CEF level: C1)

How you learn english with learn Hot english magazine

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Hi, and welcome to another issue of Learn Hot English magazine the practical, fun magazine for learning English.

In this months issue, were looking at English accents from around the world. Listen to the information, and learn how to identify 11 popular English accents. On the topic of language, were also looking at Grammar

Pedants amateur linguists who correct other peoples language mistakes... even though in some cases, no one is sure whether theyre mistakes in the first place.

Of course, thats not all. Weve also got articles on survival in the wild, unusual museums, revenge, how to argue, the toy industry, euphemisms, garden gnomes, air pollution, lobbyists and how learning English can get you a better job... to mention just a few.

Dont forget to check out the blog on our website: blog.learnhotenglish.com for free lessons and articles on how to learn English. Or like us on Facebook or Twitter (@learnHotenglish) so you can keep up with our latest news.

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SnackS

Mixed nuts

Chocolate

Crisps (potato chips in US English) Crackers

Sandwich

Popcorn

Biscuits (cookies in US English) Popsicles

Fizzy drinks / soft drinks / soda (US English)

Brownie

Nachos

Doughnut

Sausage rolls

Peanuts

Olives

Cake

Sweets (candy in US English)

Here are some useful words and expressions to describe snacks. Which ones exist in your country?

Cheese

Free lessons to improve your English, and articles on learning English!

blog.learnhotenglish.com

Learn Hot English Blog!

A chAnging tAste for cheese! T he British consume around 700,000 tonnes of cheese per year equivalent to about 10 kilos per person, according to information from the British Cheese Board. But their taste for this popular dairy product is changing.

Some of the latest figures from market research group Mintel show that sales of mild cheeses are down by 6%, with purchases of just 161m of mild cheddar, for example. However, sales of extra mature cheddar have risen by 12%, those of blue cheese are up by 14%, and Continental cheeses have increased by almost 10%.

This is good news for many smaller cheese manufacturers. John Spencer is the owner of the Cheddar Gorge Cheese Company. They make mature cheddar, which has aged for between 12 and 20 months. The longer you mature it, the more the flavours are able to come out, John said in an interview with the Guardian. Tastes have changed and people don't seem to be after mild flavour now. People want less quantity, but more quality and taste. Its not about filling bellies, its about enjoying what they eat. There is also an interest in traditional, artisanal cheese, which we welcome.

The Ludlow Food Centre is famous for its handmade blue cheese. It takes four days to make before its matured for three months on beech racks. Its pierced halfway through the process to allow air to penetrate and react with the bacteria, giving it a web of blue veins. Marketing manager Tom Hunt says that things have changed over the past 20 years. People

realise blue can be sweet and subtle. Tom explained. Were making more blue cheese than ever before and still selling out most weeks, he added.

So, is this the beginning of the end for mild cheese? Certainly not, says mild cheddar producer Joseph Heler, who is based near Nantwich in Cheshire. Their mild cheddar is aged for about three months and has a clean, mellow flavour. Lots of people like it for things like grating on a baked potato, where it creates a lovely creamy texture, he says. There will always be a demand for mild cheeses too.

A bit of cheese, anyone?

Objective To improve your reading and listening skills.

Think about it Whats your favourite type of cheese? How often do you eat cheese? What types of cheese are popular in your country? Does your country produce any famous cheeses? What are they called? What do they taste like? What foreign cheeses do you like? Why do you like them?

Track 1: englisHmen

Answers on page 44

1 Pre-reading Match the types of cheese (1 to 8) to the pictures (a-h). 1. Blue cheese 2. Mozzarella 3. Parmesan 4. Edam 5. Feta 6. Gorgonzola 7. Camembert 8. Cheddar

2 Reading I read or listen to the article once. What types of cheese are mentioned?

3 Reading II read the article again. Then, answer the questions. 1. How many tonnes of

cheese do the British consume a year?

2. How much are sales of mild cheeses down by?

3. How much have sales of blue cheese risen by?

4. How long is mature cheddar aged for?

5. What is the Ludlow Food Centre famous for?

6. How long is Joseph Helers mild cheddar aged for?

GLOSSarY

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VideOWatch this video on how to make cheese. search YouTube for How cheese is made at Gunns Hill artisan cheese.

The most popular cheese in the UK is cheddar.

Some British cheeses have a PDO (Protected Designation of Origin). For example, Stilton (a type of blue cheese) can only be produced in Nottinghamshire, Derbyshire and Leicestershire.

Although the US produces the most cheese, Greece and France eat the most (in terms of consumption per capita).

The holes in Swiss cheese are formed by the expansion of gas in the cheese during the ripening period.

cHeeSe TriVia

cheese n a concentrated form of milk. It takes 10 litres of milk to make a kilo of cheese dairy n a word used to refer to food made from milk: butter, cheese, cream, etc. market research n the activity of collecting information about what people want, need and buy Mintel n a privately owned, London-based market research firma purchase n if someone makes a purchase, they buy something mature adj a mature cheese has been left for a time so it can develop a strong flavour Continental adj a Continental country (for example) is a country from the continent of Europe (but not the UK)aged adj if cheese is aged, its left for a time so it can develop a strong flavourbe after exp if someone is after something, they want that thing to fill vb if food fills you, it stops you feeling hungry a belly n inform a stomach artisanal adj artisanal cheese (for example) is made in small amounts by hand (not by machines) , often using traditional processes handmade adj handmade cheese (for example) is made by hand, not with machinesbeech n a tree with a smooth grey trunka rack n an object with long bars for holding or hanging things to pierce vb if you pierce something, you make a hole in ita web n a complicated pattern of lines a vein n the veins in blue cheese are the thin, blue lines in it subtle adj if the taste of something is subtle, you dont notice it immediately to sell out phr vb if a shop sells out of a product, they have no more of the product availablemellow adj a mellow flavour is nice, pleasant and smoothto grate vb if you grate cheese (for example), you cut it into very small pieces by using a grater (a metal object with small holes) a baked potato n a potato that you cook in the oven a texture n the texture of something is the way that it feels when you touch it

The United States (4,275)Germany (1,927)France (1,884)Italy (1,149)Netherlands (732)

THe TOp fiVe cHeeSe prOducerS (1,000 MeTric TOnS):

Greece (34) France (28) Iceland (27) Germany (25) Switzerland (24)

THe TOp fiVe cHeeSe cOnSuMerS (kiLOS per capiTa):

a

c

e

g

b

d

f

h

Looking for something interesting to do? You might want to visit one of these unusual museums.

The Pencil MuseumOpened in 1981, the Pencil Museum is located in Keswick, Cumbria, in the north-west of England. It receives over 80,000 visitors a year from all around the world. Find out how they get lead into a pencil, and marvel at the worlds biggest colouring pencil. www.pencilmuseum.co.uk/

The British Lawnmower MuseumLawnmowers are an important feature of most British gardens. Now you can find out all about them at the internationally-famous British Lawnmower Museum. Exhibits include Lawnmowers of the Rich and Famous and Vintage Lawnmowers. www.lawnmowerworld.co.uk

Teapot IslandWith more than 6,000 teapots on display, Teapot

Island grew from the personal collection of owner Sue Blazye. In 2011, the museum was featured in the book Crap Days Out, in which the authors said, Its awful if you dont like teapots. But its probably all right if you do.http://teapotisland.com/

The Dog Collar MuseumLocated in Leeds Castle, the Dog Collar Museum has a collection of over 100 dog collars. Mrs Gertrude Hunt donated her collection of collars to the Leeds Castle Foundation in memory of her husband, John Hunt, a distinguished medievalist. www.leeds-castle.com/Attractions/The+Dog+Collar+Museum

The Gnome ReserveThe Gnome Reserve has the worlds largest collection of garden gnomes, with over 1,000 of them on display. Visitors are given a gnome hat and fishing rod on entering to enforce the fun. After a tour of the 4-acre reserve, you can enjoy a delicious cup of tea at the Gnome Kitchen. http://www.gnomereserve.co.uk/

Colmans Mustard MuseumOne of the most popular

tourist attractions in the city of Norfolk is Colmans Mustard Shop & Museum. Find out about the history and production of Colmans mustard, with many items on show, including wartime mustard tins and Art Deco mustard pots.www.mustardshopnorwich.co.uk/

So many museums, so little time!

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ReaLLy unusuaL MuseuMs!

1 Pre-reading Look at the names of the museums in the article. What do you think you can see there? Make notes. Then, read or listen to the article once to compare your ideas.

2 Reading I Read the article again. Then, write the name of a museum next to each sentence. 1. It was mentioned in a

travel book. 2. It gets about 80,000

visitors a year. 3. You get a free hat

when you go into the museum.

4. Its in the city of Norfolk.

5. Its exhibits include objects that were once owned by famous people.

6. Its located in a castle.

Answers on page 44

TRACk 2: ENGLISHMAN & ENGLISHwoMAN

lead n the centre part of a pencil which makes a mark on paper when you write with it to marvel at exp if you marvel at something, you look at it and say how wonderful and amazing it is a lawnmower n a machine for cutting the grass a teapot n a container used for making and serving tea awful adj very bad, horrible, not nice distinguished adj someone who is distinguished is respected and admired a medievalist n someone who is an expert in Medieval history: the period of European history between the end of the Roman Empire in about 476 AD and about 1500 ADa garden gnome n a small, ceramic creature with a beard that looks like a man. Its used as decoration in a garden on display exp if something is on display, you can see it in a museum a fishing rod n a long thin pole with a line and hook attached to it for catching fisha tin n a metal container with food in it. The food can be preserved for a long time Art Deco n a style of decoration and architecture that was common in the 1920s and 30s

GLOSSARY

Exams This reading and listening activity will help prepare you for English exams such as kET and TOEFL.

Objective To improve your reading and listening skills.

Think about it which museum from this page would you like to visit? why? what are some of the most famous museums from your country? what are your favourites? why do you like them? what do you like or dislike about visiting museums? what's the best museum you've ever visited?

GNoME, SwEET GNoME!

ViDEOwatch a short news clip on the British Lawnmower Museum. Search YouTube for the British lawnmower museum - A Paean to Bwitish Manufacterwing [sic].

Track 3: Englishman & Englishwoman

B ear Grylls is a British survival expert. You can see him on TV shows such as Man vs Wild (on the Discovery Channel) demonstrating his skills at surviving in the wild. Here are some of his top tips.

WaterIf youre ever lost in the wild, make finding water your priority. You can survive for three weeks without food, but only three days without water. Look for signs of vegetation as plants need water and this could be an indication that theres some nearby. Once youve found a source of water, boil it before drinking it even if it appears to be clean, fresh water.

SandstormsDuring a sandstorm, cover your nose and mouth with a T-shirt and keep low to the ground as all the fine dust particles that get into your lungs and stop you from breathing will be higher up in the air. Also,

stay still until the storm has died down as walking in a sandstorm is impossible.

BlizzardsThe cold and wind that you experience during a blizzard are the two things that are most life threatening. So, if you ever find yourself in a blizzard, dig a hole in the snow to protect yourself from the wind and cold. And once again, stay still until the storm has died down.

FireMaking a fire is essential if youre out in the wild. With fire, you can dry your clothes, cook food, boil water to purify it, and keep wild animals at bay. Use a lighter, waterproof matches, or flint and steel to make a fire. However, if you dont have any of those things, prepare three piles of dry material: some tinder,

some twigs and some firewood. Then, start rubbing two sticks together.

Stay away from the bears!

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Exams This reading and listening activity will help prepare you for English exams such as kET and TOEFL.

Objective To improve your reading and listening skills.

Think about it what outdoor adventures have you had? where did you go? what did you like or dislike about it? Do you know any survival tips? what are they ? have you ever been been in danger? what happened?

Track 3: EnglishmEn

answers on page 44

1 Pre-reading What advice would you give about the following things to someone who was planning a trip in the wild: water, sandstorms, blizzards, fire...

2 Reading I read or listen to the article once to compare your ideas from the Pre-reading activity.

3 Reading II read the article again. Then, write Water, Sandstorm, Food, Blizzard or Fire next to each statement. 1. You should boil it first

before using it. 2. You can make it by

rubbing two sticks together.

3. You should dig a hole in the snow to protect yourself from it.

4. You should make finding it your priority.

5. You can only survive without it for three days.

6. You can survive without it for three weeks.

7. You should cover your nose and mouth to protect yourself from it.

8. You can use it to dry your clothes.

survival n a survival expert knows how to live in mountains, deserts, extreme weather, etc. the wild n an area of land with mountains, rivers, hills, etc. thats far away from townsa priority n if something is a priority, its very important and you must do it soon vegetation n plants, trees and flowers to boil vb if you boil water, you cook it until its 100Ca sandstorm n a strong wind in a desert area, which carries sand through the airfine adj very thindust particles n very small dry pieces of earth or sandlungs n the two organs in your body that you use for breathing to breathe vb when you breathe, you take air into your lungs and let it out againto stay still exp if you stay still in a place, you remain there and you dont move to die down phr vb when a storm dies down, it becomes less intense and stops a blizzard n a very bad snowstorm with strong winds and lots of snow life threatening adj something thats life threatening can kill you to purify vb if you purify water, you clean it so you can drink it to keep at bay exp if you keep a wild animal at bay, you stop it from coming close to you a lighter n a small device that produces a flame that you can use to light cigarettes, etc. a match n a small wooden stick that produces a flame when you rub it along a matchboxflint and steel n flint is a hard type of rock that produces a spark (a small piece of burning material) when it is hit by steel (a type of metal)tinder n small pieces of dry wood or grass that burn easily a twig n a small thin thing that grows out of the main branch of a tree to rub vb if you rub two things together, you move them backwards and forwards (or up and down) while pressing them against one another

GLOSSarY

Top TipS From Survival experT Bear GryllS!

im colD, wET anD hungry. i wanT To go homE!

heres Bear grylls rule of Threes so you can decide what to do first. you can survive for 3 seconds without blood. 3 minutes without oxygen. 3 hours unprotected in the cold or heat. 3 days without water. 3 weeks without food.

ThE ruLE OF ThrEES

Edward michael Bear grylls was born on 7th June 1974. hes a British adventurer, writer and television presenter. in July 2009, at the age of 35, grylls became the youngest-ever chief scout (the head of The scout association).

BEar GrYLLS

VidEOwatch a video on how to make a fire. search youTube for Make a Fire By rubbing Sticks.

Track 4: Englishman & Englishwoman

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We form the First Conditional with two clauses: If + a Present Simple verb / will + an infinitive. For example: a) If we go by train, it will

be much quicker.b) If you dont tell her, shell

be angry

We can use a First Conditional structure to refer to something that will happen if a certain condition is met. For example: a) If I win the lottery, Ill buy

a new house. b) If she has time, shell

come and visit us.

We can also use modal verbs (can, should, must, etc.) with the First Conditional. For example: a) If you leave it here,

someone might steal it.b) If we ask her, she may let

us borrow it.

We often use by the time with First Conditionals to mean sometime before a point in time. For example: a) By the time you arrive

there, itll be too late. b) By the time they send it,

we wont need it.

We can use a variety of different tenses and verbs with First Conditionals. For example: a) If theyre driving, theyll

take a lot longer. [Present Continuous]

b) When shes finished, shell let you know. [Present Perfect]

Jeff and Abby are talking about their wedding plan. [complete the dialogue with the correct prepositions.]

Jeff: about the wedding, erm, i hope you dont mind, but ive thought (1) a couple of things we could change.

abby: oK. Jeff: well, firstly, if we have the

wedding (2) a saturday instead of mid-week, as you suggested, lots more people will be able to come.

abby: ah huh. Jeff: Plus, if we have the

reception (3) the landsdowne hotel, the guests will be able to stay there overnight.

abby: all right. Jeff: and if we have the wedding

in June instead of may, my brother will be able to come too as hell be back (4) Canada by then.

abby: oK. Jeff: Then, i was thinking perhaps

we should look at finding another band. i mean, i really like your sisters group, and its great that shes offered to play (5) free, but i just dont think punk new wave would be appropriate for the more formal theme

of our wedding. abby: all right. Jeff: so, erm, what do you think

then? abby: well, actually, ive got a few

new ideas myself, and ive drawn up a plan (6) action. i think ive got it all worked out: the time, the place, the decoration, the guests, the entertainment, the photographer, plus all estimated costs. and if we stick to my budget, well have enough to go (7) a cruise in the mediterranean for a week, rather than spending two weeks (8) your mother in hull.

Jeff: [disappointed] oh, i was looking forward to that.

abby: Yes, but i think a relaxing holiday (9) a ship would be so much better. now, heres a list of all our expenses, with estimated costs, as well as a column for actual costs. hopefully, there wont be much difference between the two. although its a much-reduced version (10)

what you were hoping for, i think its a lot more realistic in terms of what we can afford. now, if youll just look at this spreadsheet, youll see that... [fades out]

How to express future probability witH first Conditionals

affirmative If I like it, Ill buy it.

If you like it, youll buy it.

If he likes it, hell buy it.

If she likes it, shell buy it.

If it likes it, itll buy it.

If we like it, well buy it.

If they like it, theyll buy it.

Negative

If I dont like it, I wont buy it.

If you dont like it, you wont buy it.

If he doesnt like it, he wont buy it.

If she doesnt like it, she wont buy it.

If it doesnt like it, it wont buy it.

If we dont like it, we wont buy it.

If they dont like it, they wont buy it.

Interrogative

If I like it, will I buy it?

If you like it, will you buy it?

If he likes it, will he buy it?

If she likes it, will she buy it?

If it likes it, will it buy it?

If we like it, will we buy it?

If they like it, will they buy it?

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Idioms phrasal Verbs Listening files articles Great content Vocabulary

The Hot English newsletter

Grammar booster

Dialogue: The wedding The full forms are: III = I will; youll = you will; hell = he will; shell = she will; itll = it will; well = we will; theyll= they will. Negatives: wont = will not.

if You do iT now, You wonT haVE To do iT aT ThE wEEKEnd.

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Here are 12 useful words and expressions to use to talk about banks.

The best way to learn any words or expressions is by seeing or hearing them in context when youre reading or listening to English. Make a note of any words or expressions that you like (or want to learn) and write these down in sentences. Remember, always record language in phrases or sentences never as individual words. You should also practise using the words or expressions as often as you can: in conversation, on the phone, in e-mails, etc.

Learning expressions

Word Booster

If someone lends you money, they give it to you, with the understanding that youll return it later. My friend lent me 20.

If you borrow money from someone, you accept the money from that person, with the understanding that you'll return it later I borrowed 40 from her.

A coin is a piece of metal money. A note is paper money. I only had a few coins in my pocket, so I had to pay with a 20-note.

The money the bank lends you so you can buy a house. We got a 200,000 mortgage for the house.

Lend Coin / note Mortgage

Money in the form of coins and notes. If you pay in cash, you pay with real money (not a credit or debit card). I dont have any cash on me. Can I pay by credit card?

A Personal Identification Number the number you use to access your bank account. I keyed in my PIN number and took out some money.

If you withdraw money from your bank account, you take it out. He withdrew 50 from his bank account.

If you put money into your bank account, you transfer it there, or give it to the bank so they can put it there.She put 300 into her bank account.

Cash Put into

A machine in the wall next to a bank that you can use to take out money from your bank account. She took some money out of the cashpoint machine.

When you open a bank account, the bank gives you a bank account number so you can put money in or take money out of it. I got 100 for opening a new bank account with them.

When you pay for things with a debit card, the money is taken out of your bank account immediately; if you use a credit card, you receive the goods or service, but dont pay for it until several weeks or months later.I paid for it with my debit card./ I used my credit card as I didnt have enough money in my bank account.

An institution where you can keep your money.I opened a bank account at the bank on the high-street.

Cashpoint machine / hole in the wall / ATM (automated teller machine) (US)

Bank Debit card / credit card

Withdraw / take out

12 useful Words & expressions for the Bank

Bank account

PIN number

Borrow

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Margaret is talking to her new neighbour, Brian.[Complete the conversation with the correct words.] Dialogue: M=Margaret B=Brian

M: Excuse me! Mr Jones? B: Yes? M: Hello. Im Margaret

Bradstock, your neighbour from across the (1) . Youve just moved in, havent you?

B: Yes, thats right. Pleased to meet you.

M: Yes, well, I just wanted to remind you that the dustbin lorry comes round once a (2) on Wednesday evening. And you can only take your rubbish bags out from 6pm on Tuesday, and not before then.

B: Oh, all right. Thanks. Ill remember that for next time.

M: Good, now, Im not sure whether youve already got one of these, but Ive made you a copy of the residents guide. And if you turn to (3) 28, paragraph 14, youll see that theres a strict no noise policy.

B: No noise? I dont think weve been making any noise, have we?

M: Well, I did hear your (4) on full blast last Sunday between 7:03 and 07:28.

B: Erm, I was just playing a bit of

classical music. It was hardly loud.

M: Well, the decibel readings on my sound meter were particularly high.

B: Youre joking? M: No, Im deadly serious,

Mr Jones. Now, I believe you are the owner of a (5) , arent you?

B: Thats right. M: Well, youll have to get

a muzzle. B: What? M: I heard some barking on

Friday between 5:22 and 5:37, some more between 9:34 and 9:52 on Sunday (6) , and further barking at 05:16 on Tuesday... yesterday.

B: Wow! You really have been doing your homework.

M: Ive also noticed some cigarette butts in the (7) .

B: I dont smoke. M: And there was thick smoke

coming out of your garden last Saturday evening.

B: Yes, we were having a (8) . Is that against the rules too?

M: If you consult section 4, paragraph 9, sub-heading 2c, youll see that...

B: Look, I tell you what, Ill read over all... [flicking through the book] erm, all 640 pages of this guide on Communal Living in Broadoaks Grove and get back to you if I have any questions.

M: Great. And I look forward to seeing you settle in properly.

B: Yes, erm, great. Me too!

TraCk 5: ENGLISHMAN & ENGLISHWOMAN

Playing loud music Having late-night parties Having a barbecue Carrying out building work Repairing a motorcycle Walking on wooden floors Moving furniture late at night

Speaking loudly on your mobile phone Dropping litter Drunkenness Leaving chewing gum on park benches Not picking up dog mess Leaving rubbish bags in the street Writing graffiti Carving a name onto a park bench Sounding a car horn late at night Picking flowers from public gardens Smoking in a non-smoking area Fly tipping (illegally leaving things you dont want in the street: an old car, a piece of furniture...)

Anti-sociAl behAviour

english in Action...

Useful words

anti-social behaviour at home

anti-social behaviour in the street / outside

rubbish bag rubbish bin

Pet (a dog, a cat, a parrot, a cockerel...)

Barbecue

Car horn Driveway

Wheelie bins

Litter (rubbish, garbage (US), trash (US)

Chewing gum Park bench

Mobile phone Dustbin lorry (garbage truck)

Flowers

Cigarette butt

Learn 15 words & expressions for talking about anti-social behaviour.

Dialogue: The new neighbour

Objective To learn some useful words and expressions for talking about anti-social behaviour.

Think about it What would you do if you saw someone drop some litter and not pick it up? Have you ever seen anyone writing graffiti? What did you do? What types of anti-social behaviour annoy you? What fines are there for dropping litter in your country? Is noise an issue where you live? How does it affect you?

IM THE ANTI-SOCIAL NEIGHBOr FrOM HELL!

FREE Audio files! Download the MP3 audio files for this months magazine from here: www.learnhotenglish.com/mp3s

ViDeOWatch a news report on anti-social behaviour in Bournemouth, England. Search YouTube for anti Social Behaviour News Package.

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Natural ENglishWhat would your dream job be? Photos and interviews by Georgie & Danielle

Danielle (USA, wildlife enthusiast)

Bryan (USA, writer)

Well, my favourite job Ive had is actually just working as a barista in a coffee shop. It would be nice if that made enough money to support me, but, erm, unfortunately it doesnt but I love those type of, kind of trivial jobs yet you get to meet a lot of people.

My dream job would be to be a ranger in a national park. I would love to just be isolated out in the middle of nature, taking care of the animals, tending to different plants and just feeling as though I was living in the past.

Georgina (England, Olympic swimmer)

I think my dream job would probably be working at a publishers, just because I could read all day and I would get paid for it.

I cant tell you exactly the type of job I would like to do, but I can say that any job that enabled me to travel all over the world would be a dream job.

Leslie (France, HR manager)

GLOSSARY

I would love to be a travel journalist, I love to travel and I love to write so that job combines both of the things that I love to do and for me it would be like I wasnt even working at all, if I was a travel journalist.

Remember! When people talk

informally, they often use non-standard

English.

TRAck 6: AmERicAn WOmAn, AmERicAn mAn, EngliSHWOmAn,

nEW ZEAlAnd mAn, FREncH WOmAn, AmERicAn mAn

My dream job would be to be a full-time food and travel writer, maybe writing for a newspaper. Er, I love exploring new countries and trying their food and so, yeah, just to write about those things would be, would be wonderful.

James (new Zealand, travel writer)

a barista n a person who serves and makes coffee in a bar or cafto support vb if a job gives you enough money to support you, it pays you enough to pay for your house, to eat, etc. trivial adj a trivial job is one that doesnt pay much or isnt important a ranger n a person whose job is to look after a forest or large parka national park n a large area of land which is protected by the government isolated adj a place thats a long way away from towns and people, etc. and is difficult to reachto tend to exp if you tend to someone, you help them and look after them a publishers n a company that publishes books, etc. to enable vb if A enables you to do B, A lets you do B to combine vb if a job combines two things, it involves or includes those two things

John Michael (USA, business owner)

Answers on page 44

1 Pre-listening What sort of information would someone include in voicemail messages on the following topics: a party, a meeting, a report, a missing car.

2 Listening I Youre going to listen to four voicemail messages. Listen once and compare your ideas from the Pre-listening activity.

3 Listening IIListen again. Then, answer the questions. Message I 1. What time is Stephanie

having her party? 2. What day is she

having it on?3. Where is it? Message II 4. Where have the two

friends arranged to meet?

5. Why cant Shirley take Samantha to the doctors?

Message III 6. What does Ben need

urgently? 7. Where is he going?Message IV8. What cant the caller

find? 9. How many times has he

been up and down the street?

4 Listening III Complete the audio script with the correct words.

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Exams This listening activity will help prepare you for English exams such as KET and TOEFL.

Objective To improve your listening skills.

Think about it When was the last time you left a voicemail message? Who was it for? What did you say? What information did you have to give? When was the last time you received a voicemail message? Who was it from? What did they tell you? How often do you check your voicemail inbox? Have you ever left a message with the wrong person?

TraCK 7: sEvErAL EngLisH AccEnTs

1 The party Hey, Mike, this is stephanie. i was just calling to let you know that im (1) a party at my house this weekend and youre invited, of course. itll be at about 8pm on saturday evening, thats this saturday 14th. Everyones (2) some food, so if you could make a dessert, thatd be great. By the way, the partys at my new house. The address is 23 Baker street its just off the high street: Bye!

2 The meeting Hi, nigel. im sorry but i wont be able to make it to the pub this

evening ive got to (3) samantha to the doctors. shirley has got a meeting after work, so she cant do it. so, it looks like ill be babysitting this evening. Anyway, thanks for the invite, and (4) me a call next time youre in town. Bye!

3 The report Hi Jocelyn, Ben here. im just calling to ask about that report i need it, urgently. im just leaving for Manila and id like to have it to (5) over on the plane in preparation for the meeting. Dont worry if it isnt finished i just need to see what youve

been working on. so, please (6) over what youve done

so far. You can send me the final version later this week. Thanks.

4 The car Hi, its me. Do you know where the car is? ive been up and down the street about 10 times, but i just cant see it. if youre (7) , please pick up the phone. can you remember where you left it? You told me it was in Johnson Park road, but i cant see it anywhere. i hope it hasnt been towed away... or (8) . call me as soon as you get this message.

Phone voicemail messages

Note! Dont read the

audio script until youve completed the exercises and

activities.

i couLD LisTEn To THEsE voicEMAiL MEssAgEs ALL DAY!

audio script

Track 8: englishman & englishwoman

13

reacting to a complaint

Saying no / dismissing something

How to argue in englisH Practical englisH

Objective To learn some useful words and expressions for arguing.Think about it when was the last time you had an argument? what was it about? what do you generally argue about at home? what about at work? what are your top tips for arguing? what do you like or dislike about arguing?

Flatmates Jen and Mike are having an argument. [complete the dialogue with the correct words.]

Dialogue: The argument

Jen: erm, ive just seen that the rubbish bags are still in the kitchen. Didnt i tell you to take them down?

Mike: im going to. give me a chance.

Jen: You never take the (1) down.

Mike: Yes, i do. Jen: no, you dont. [noticing

a dirty cup on the table] Just look at this mess. Do you think that dirty (2) is going to wash itself?

Mike: Probably not. Jen: well, would you mind

taking it to the (3) and

washing it up? Mike: i will, when ive finished. Jen: im sick and tired of

tidying up after you. You never do the washing up.

Mike: i did the washing up last (4) .

Jen: wow! For once in your life you did some washing up!

Mike: i always do the washing up.

Jen: Dont lie! [noticing some mess on the floor] Just look at this mess on the floor. whose (5)

are those? Mike: mine. im just about to put

them on. look, ive got to go to work, so do you mind?

Jen: is this bowl of (6) yours?

Mike: Yes... and?Jen: i dont suppose you left any

milk for anyone else, did you? Youre always doing that. now, no one else has got any milk for their tea or cereal, have they?

Mike: i always go to the (7) to get the milk.

Jen: no, you dont. Mike: Yes, i do. anyway, you can

talk. You never go. Jen: what a liar! i went to the

shops last week. Mike: look, i havent got time to

stand around arguing with you all day. im going to the (8) , and then im going to work.

Jen: well, dont spend too long. You were in there for hours yesterday.

Mike: what a hypocrite! i had to leave for work without brushing my (9) the other day because you were taking so long!

Jen: Rubbish! i never... [fades out]

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criticising your opponent

correcting information

Getting serious

Ending the argument

complaining about something You never tidy up. You said that youd do it. You told them that youd help. You promised that youd clean the living room. Youre always leaving your clothes lying around.

What are you talking about? Youre joking! Dont make me laugh! Are you serious? Excuse me? I beg your pardon? You would say that, wouldnt you? Thats typical of you!

I did not. Rubbish! I never said that. No way! Never! Over my dead body! Not in a thousand years! Thats crap! (informal)

Speak for yourself! You can talk! Youre one to talk! People in glass houses (shouldnt throw stones!) What a hypocrite!

I didnt do that. That wasnt me. No, I didnt take it. No, it was me who helped them. You didnt have anything to do with it. I was the one who took it back to the shop.

Right! Thats it! Ive had enough of this! That does it! Youve gone too far!

OK, if you say so! Just drop it! Whatever you say! You havent heard the last of this! Lets just move on, shall we? I cant be bothered to argue about this any longer. I think were going to have to agree to disagree.

iTs all YouR FaulT!

ViDEOwatch a video on how to win an argument. search YouTube for How to Win any argument.

Track 9: EnglishmEn

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Brand names that we use as ordinary words!

Answers on page 44

1 Pre-reading Look over the list of brand names below. Which ones are used as ordinary words in your country? Hoover, Escalator, Aspirin, Bubble Wrap, Jet Ski, Jacuzzi, Bikini, Yo-Yo, Trampoline, Boogie Board, Hi-Liter, Thermos, Blu-Tack, Tippex, Dental Floss, Breathalyzer, Rollerblades, Chapstick, Tupperware, Velcro, Post-It, Kleenex, Frisbee

2 Reading I read or listen to the article about brand names. Which information is the most surprising or interesting?

3 Reading II read the article again. Then, answer the questions. 1. Who invented the

Breathalyzer? 2. When were Rollerblades

invented? 3. When was Tupperware

introduced to the market?

4. What animal helped George de Mastreal invent Velcro?

5. When was Kleenex introduced to the market?

6. Who invented the Frisbee?

A spirin, Kleenex, Escalator, Tupperware, Velcro, Bubble Wrap theyre all brand names that we often use as ordinary words. But what are their origins?

Breathalyzer The Breathalyzer was invented by Indiana University professor

Rolla Harger in 1931. It was originally called the Drunk-O-Meter. Typical sentence: The police officer asked her to blow into the Breathalyzer.

RollerbladesTwo hockey player brothers designed Rollerblade inline skates

from a pair of old roller-skates in 1979. Until the mid-80s, they were the only brand available.Typical sentence: We went Rollerblading at the weekend.

Chapstick This brand name of lip balm was originally produced by

pharmaceutical giant Pfizer. Typical sentence: I put some Chapstick on because my lips were dry.

TupperwareTupperware got its name from creator Earle Silas Tupper. It was introduced to the

public in 1948.Typical sentence: I take my lunch to work in Tupperware.

VelcroGeorge de Mastreal invented Velcro after noticing how plants stuck

to his dogs fur after a walk in the country. These days, Velcro is used on a whole range of products including shoes and bags. Typical sentence: His shoes had Velcro instead of laces.

Post-ItDr Spencer Silver invented this adhesive in 1968 and scientist Art

Fry thought up a practical use for it in 1974. Post-its were initially available for sale under the name Press N Peel.Typical sentence: She wrote the message on a Post-it.

KleenexThis brand of tissue was introduced into the market in 1924 and

is a registered trademark of Kimberly-Clark Worldwide, Inc. Typical sentence: Have you got any Kleenex? I need to blow my nose.

FrisbeeWhat would a day out at the beach be like without a Frisbee? Walter

Morrison came up with the idea for this flying disc in 1937. Typical sentence: She threw the Frisbee to him.

How many of these brand names exist in your country?

Exams This reading and listening activity will help prepare you for English exams such as kET and TOEFL.

Objective To improve your reading and listening skills.

Think about it have you got any Rollerblades? When was the last time you used some Chapstick? Why? have you ever had to blow into a Breathalyzer? Where were you at the time? Do you ever use Tupperware? What for? have you got anything with Velcro on it? What? When was the last time you threw a Frisbee? Where were you?

WERE RollERBlADing, AREnT WE?

a Breathalyzer n a machine that can tell you how much alcohol you've drunk inline skates n a type of shoe with a line of four or five wheels. Also called Rollerblades roller-skates n shoes with four small wheels on the bottomlip balm n a cream that you put on your lips lips n the part of your mouth you use for kissing Tupperware n a range of plastic containers with tight-fitting lids (tops) for storing foodVelcro n a material with two strips of nylon fabric which you press together to close things such as pockets and bags to stick to expif A sticks to B, A becomes attached to B and its hard to take it off fur n the hair on an animals body laces n the pieces of string on your shoes that you use to tie them so they don't fall off an adhesive n a substance such as glue which is used to stick (join) things together Post-it n a piece of paper with an adhesive strip on one side. You can write notes on it a tissue n a piece of thin soft paper that you use to blow or clean your nose

GLOSSarY

VidEOWatch this video on brand names. search YouTube for 25 common Words That You didnt realize are actually Brand Names.

There are three ways of referring to trademarks in text: by giving them a capital letter, by making them all capitals or by adding the symbol. For example: Canon cameras CANON cameras Canon cameras officially, you should also only use a trademark as an adjective, not as a noun or verb. For example, you should say, i had a Budweiser beer (noT, i had a Budweiser). The symbol is used for marks that have been registered with an official patent office.

TradEmarkS

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Track 10: EngLiSHman & EngLiSHwoman

How to get your revenge!

1 Pre-reading Look at the paragraph titles. What do you think happened to these people to make them so angry? How do you think they got their revenge?

2 Reading I read or listen to the article once to compare your ideas from the Pre-reading activity. 3 Reading II

read the article again. Then, write Farmer, Buyer or Gamer next to each statement. 1. He used some famous

works of literature to get his revenge.

2. He found some people on his land.

3. He was angry because hed lost a game.

4. He paid for something but never received it.

5. Clint Eastwood had also been a victim of this persons prank.

6. He covered the trespassers with animal waste.

7. He called the police and pretended to be someone else.

W hen was the last time you got angry? Have you ever been so angry that you wanted to get your revenge? Here are three stories of people who got theirs.

1 The farmerA German farmer was walking on his land when he found a group of youngsters in one of his fields. They turned out to be about 40 trance fans who had organised a mini-festival on his property without permission. The farmer, from Mecklenburg-West Pomerania, tried to persuade them to leave, but they refused. So, he went back to his farmhouse, returning shortly afterwards with a muck-spreader which he used to cover his unwanted guests with liquidised animal waste.

2 The buyer Edd Joseph was furious when the PS3 console hed bought online failed to arrive. Foolishly, Edd had paid the $80 to the seller by bank transfer before receiving the goods. A demand for a refund went unanswered, and as Edd had already paid the seller, hed broken the websites terms of service, so the website couldnt help either. Furious, Edd decided to get his revenge by bombarding the seller with text messages in order to block up his mobile message inbox. He did this by copying and pasting entire versions of plays by

Shakespeare. Macbeth was divided into 600 messages, Alls Well That Ends Well took up 861 messages, and Hamlet was split into an irritating 1,143 messages. Edd was able to send the messages at no expense as he was on a $37-a-month unlimited contract with his phone provider. The contract allowed him to make as many calls or texts as he wanted without any additional costs.

3 The gamer After losing an online game of Call of Duty, an angry gamer sent a 70-person SWAT team to his opponents house. The gamer phoned police and told them that hed shot members of his family. I just killed my mother and I might shoot more people, he said, pretending to be Rafael Castillo. The police responded with helicopters, an ambulance and a fully-armed SWAT team. However, when they got to the house, they found Castillo still playing video games, and his 54-year-old mother making coffee in the kitchen. Police soon realised that it was an example of Swatting the practice of faking emergency calls from a victims house, often after losing an online game. In this bizarre world of Swatting, you get points for the helicopter, for the police cars or for the SWAT team, Michael Tagney, Long Beach police commissioner, told CBS News. There have been a number of famous

Swatting incidents in the past, with police called to the homes of Miley Cyrus, Justin Bieber, Clint Eastwood and Tom Cruise. Authorities are currently looking for the caller, who could face criminal charges as well as having to pay for the police response.

How vengeful!

answers on page 44

Objective To improve your reading and listening skills.

Think about it when was the last time you felt like getting your revenge? why did you want to get your revenge? Have you ever been angry with a bank, hotel, airline, travel agency or restaurant? why? what happened? what are the pros and cons of getting your revenge? what films about revenge have you seen? what's the storyline?

Exams This reading and listening activity will help prepare you for English exams such as PET and TOEFL.

REvEngE iS a diSH bEST SERvEd coLd!

GLOSSarYto get your revenge exp to do something bad to someone who does something bad to you a field n an area of grass, for example, in a park or on a farmtrance n a type of electronic dance music with repetitive rhythms and soundsto refuse vb if you refuse to do something, you say that you wont do it a muck-spreader n a machine thats used to spread muck animal waste that helps plants grow liquidised adj if something has been liquidised, its made into a liquid with a machine animal waste n the substance that comes out of an animal when it goes to the toilet a console n a little machine for playing video games a refund n if a shop gives you a refund, they return your money because you dont want the thing you bought there to bombard vb if you bombard someone with messages, you send them many messages an inbox n an electronic folder where messages you receive are stored a phone provider n a company that you pay to give you an internet connection or to a phone network a SWAT team n a group of police officers who are trained to deal with dangerous situations. SWAT is an abbreviation of Special Weapons and Tactics to fake vb if you fake a phone call (for example), you make a call and act as if youre someone else bizarre adj strange, unusual

VidEOwatch a news report on swatting. Search YouTube for Swatting Pranks - Vengeful gamer calls SWaT team on kid who beat him.

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What comes to mind when you think of Britain? Buckingham Palace, a pint of beer, a double-decker bus, horse racing, fish and chips, cricket... What about British people? The Guardian newspaper asked foreigners living in the UK for their opinions on the British. Here are some of their answers. [Please note: as the speakers are non-natives, there are some examples of non-Standard English.]

The strangestwell for me, can I say food? Like, for example, that you eat on the couch not on a table. (Irene, 23, a small business owner from Italy) When a British person has a problem with another person they dont actually come and tell that person directly in their face. (Felicia, 37, an obstetrics and gynaecology consultant from Romania) Here, if youve done something really good, they will say This is not bad. (Spela, 41, a graphic designer from Slovenia)

I find it strange that British people are so much into beer and, you know, not into wine. But thats just me! (Valeria, 32, a journalist from France) I find it strange seeing

that they still accept this so-called class system, you know, in education, you know, in the modern world. (Dick, 75, a retired oil executive from the Netherlands) I really dont know, just drinking tea with milk but I had it myself and its OK. (Janis, 25, a cook and psychology student from Latvia)

Here in England I see so many people and its 3 degrees Celsius, and they have short sleeves and I dont understand it. Fingers crossed to them, they are heroes for me. (Jakub, 36, a wine waiter from the Czech Republic)

The strangest thing about British people is probably lunchtime pints. It always shocks me to go from a meeting to the bar to have a pint, back to the meeting... (Hector, 26, an entrepreneur from Cyprus) The mixes they do with food, I would never understand why in a very English pub theres a Thai restaurant why? Why do they put sweet corn in tuna why? (Helena, 27, a businessperson from Spain)

People are very fond of queuing, thats a stereotype but its true. I think Ive

gotten into the spirit as well, so whenever I am in another country and people dont queue I get very angry, so I think I am slowly becoming more British. (Philipp, 23, a law student from Austria)

How strange!

Strange thingS about the britiSh!

Answers on page 44

1 Pre-reading How would you describe the British? Use the following words to help you answer the question: food, honesty, anger, alcohol, class, tea, drinks, work, the pub, customs, habits... Other?

2 Reading I Read or listen to the article once to compare your ideas from the Pre-reading activity. Which comments about the British do you agree with?

3 Reading II Read the article again. Then, answer the questions. Who thinks its strange that the British 1. still accept the class

system? 2. eat on the couch? 3. drink beer at

lunchtime? 4. dont like wine? 5. have Asian restaurants

in their pubs? 6. drink their tea with

milk?

TRack 11: ENgLISHmEN

Objective To improve your reading and listening skills.

Think about it What things do you find strange about the British? What do you think people would find strange about the people or customs in your country? What are some of the strangest customs that youve come across in your travels? Would you like to live in a foreign country? Why? Why not? Which one?

Exams This reading and listening activity will help prepare you for English exams such as PET and TOEFL.

VidEOWatch this video with some Americans saying what they think of the British. Search YouTube for What do americans think of the British?.

GLOSSaRYa couch n a sofa; a long, soft chair that two or three people can sit on obstetrics n the branch of medicine that is concerned with pregnancy and giving birthgynaecology n the branch of medicine which deals with women's diseases and conditionsinto exp if youre into something, you like it the class system n the way that society is divided into different classes: working class, middle class, etc. short sleeves n if someone is in short sleeves, theyre wearing a T-shirt or a shirt with no sleeves (the part of the shirt that covers your arms) fingers crossed exp when people say fingers crossed, they mean good luck a pint n a measurement of liquid thats about half a litre (500 ml) sweet corn n a long vegetable covered in small yellow seeds. The seeds can also be referred to as sweet cornto queue vb if you queue, you wait in a line so you can be served in a shop, etc. a stereotype n a very general and typical image of someone or a group of people to get into the spirit exp if you get into the spirit of something, you start doing the same things as everyone else (in this case, queuing)

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Answers on page 44

1 Pre-reading What rules should exist to ensure that children are safe at school? Think about the following: food, parties, the playground, games, the science laboratory, uniforms, excursions, travel to and from school, clothing, the weather... other?

2 Reading I Read or listen to the article once. Which rule is the most ridiculous? Why? 3 Reading II

Read the article again. Then, answer the questions. 1. What do parents in the

school in Sheffield need in order to sell cakes at the Christmas fair?

2. What word did one dad at the school use to describe this new rule?

3. Where was the school that prohibited dangerous Halloween props at parties?

4. What game has a school in London banned?

5. Why have they banned it?

6. What words did one parent use to describe this new rule?

H ow safe is it where you work? Since the introduction of the Health and Safety Act in the UK in 1974, fatal injuries to employees have fallen dramatically. And the Health and Safety Executive (HSE) works hard to enforce any existing rules, as well as drawing up new ones. However, at times, it seems that some of these regulations are just ridiculous. Here are a few related to schools.

Cakes A primary school in Sheffield has banned parents from baking cakes to sell at a Christmas fair unless mum or dad is a qualified food operator. Headteacher of Sheffields Gleadless Primary School, Valerie Fowles, wrote, Due to new regulations we can only accept donations of homemade cakes and buns from people who have a food and hygiene certificate. One dad, who was collecting his seven-year-old son, said, Its absolutely bonkers, its another classic example of health and safety gone mad.

Broomsticks A school in North Wales has prohibited plastic devils tridents and witches broomsticks from school

Halloween parties for health and safety reasons. The props were banned because of fears that youngsters could injure themselves. One angry parent said, Anything and everything could be classified as dangerous. Are we going to wrap them in cotton wool or let them live their lives? Are we protecting our children? Or simply killing the joys of childhood?

Cops and robbers A primary school in London has put a ban on playground games such as cops and robbers because of the harmful effects of imaginary weapons on young minds. In an interview with the press, the headteacher said, We discourage children from playing violent games. Some children can be easily frightened by violent play which is often influenced by computer games. However, parents at the 470-pupil school have reacted with outrage. This is just completely over the top. We all grew up playing cops and robbers and my son loves playing pretend army games all kids do. This just seems like a huge overreaction.

Is it right to protect children from every possible danger?

RidiCulous health and safety Rules!

Objective To improve your reading and listening skills.

Think about it What rules or regulations are there where you work or study? Do you think schools in your country are safe for children? How could they become safer? Have you heard any examples of ridiculous health and safety rules? What were they? Do you think toy guns should be banned? Why? Why not? What other toys should be banned?

Exams This reading and listening activity will help prepare you for English exams such as PET and TOEFL. TRack 12: EngLiSHmAn & EngLiSHWomAn

THiS iS RiDicuLouS.

a fatal injury n if someone has a fatal injury, theyve been hurt in an accident and it will kill them the Health and Safety Executive n a UK organisation that makes sure the workplace is safe and that rules are followed to draw up phr vb if someone draws up a law, they write that law to ban vb to prohibit; if you ban something, you say that people cant do it to bake vb to cook food in an oven (a machine in the kitchen) a food and hygiene certificate n a formal document that says that you have permission to cook food for the public bonkers adj informal crazy, ridiculous, insane, mad, stupid to go mad exp if you say that something has gone mad, youre saying that its stupid or ridiculous a trident n a long object (that looks like a big fork) with three sharp points at the end a broomstick n an object for cleaning the floor. It has a long stick with thin sticks at the end a prop n an object an actor uses when acting in a theatre play: a toy gun, a mobile, etc. to wrap someone up in cotton wool exp to protect someone. Literally, cotton wool is a soft mass of cottonjoy n happiness. The joy of childhood refers to the nice things during your childhood that made you happy the playground n an outside area in a school where children can play and run around cops and robbers n a game that children play: the cops (the police officers) have to catch the robbers to discourage vb if you discourage someone from doing something, you try to stop them doing it outrage n angerover the top adj if you describe something as over the top, youre saying that its exaggerated and too much pretend adj a pretend game is one in which children pretend (act) as if they are a certain person (a soldier in this case) a huge overreaction exp if you describe something as a huge overreaction, youre saying that its too much and not appropriate

GLOSSaRY

VidEOWatch this news report on some health and safety rules. Search YouTube for Health and Safety law review, let school children have fun.

1 Pre-listening Complete the banking sentences with the words from below.

1. There was an unauthorised hed taken out

more money than he had in his account.

2. You need to key in your in order to view

the balance online. 3. Hed forgotten his bank

account so he couldnt take out the money.

4. She wanted to the money to his bank account, but there was no internet coverage so she couldnt.

5. He was 30 for being overdrawn in his account.

2 Listening I Youre going to listen to someone who is making a complaint to a bank. What sort of things do people complain about to banks? Make notes. Then, listen once. Were any of the things you thought of mentioned?

3 Listening IIListen again. Then, choose the correct answers. 1. How much was Michael

charged for making the transfer? a) 10 b) 5

2. Whats his middle name? a) Nicholas b) Marcelo

3. When was he born? a) 20th October b) 10th July

4. Whats the last digit of his 4-digit code? a) 4 b) 9

5. When did he make the transfer? a) 2nd December b) 3rd April

6. How long has he been with the bank? a) five years b) 10 years

7. How much was he overdrawn by? a) 30 pence b) 10 pence

8. When can he start making free transfers again? a) in six months b) in one year

4 Listening IIIComplete the audio script with the correct words.

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Answers on page 44

Making a complaint to a bank

Audio script

Bank: Hello, you have reached the Mainstay Bank. For enquiries regarding your bank account, please dial 1. For information on our pension scheme, dial 2. For all other enquiries, please hold the line. [music playing] Please hold the line. A member of our banking team will attend to you in just a minute. You are about to be connected to a member of our customer services team. Please note that for the purposes of staff training and quality control this call may be recorded.

Assistant: Hello, this is Dan Short. How may I help you?

Michael: Hi, yes, erm, I recently made a (1) and I was charged 5-pounds, and

I thought I could make transfers for free. Assistant: Can I have your full (2) , please? Michael: Yes, its Michael Nicholas Redgrave. Assistant: And your date of (3) ? Michael: 20.10.72. Assistant: And the 2nd and 4th digits of your access

(4) . Michael: You mean the one I key in to get into my

bank account? Assistant: Yes, the 4-digit code. Michael: OK, thats 6 and 9. Assistant: Thats perfect. So, what seems to be the

(5) ?

Michael: Well, as I was explaining, Ive been charged for a transfer I made last week.

Assistant: When was this? Michael: On 2nd December just last week. Assistant: Ah, yes, well, I can see from your (6)

that youre no longer eligible for free banking.

Michael: What? Assistant: Youve been removed from the free (7)

program. Michael: Erm, why? Ive been with the bank for

over 10 years. Assistant: It says here that you violated one of

the (8) for remaining on the program.

Michael: What are you talking about? Assistant: There was an unauthorised overdraft. Michael: But it was only for a (9) and

it was only by about 10 pence, and you charged me 30 pounds for that anyway!

Assistant: Any unauthorised overdrafts make you instantly ineligible for free banking.

Michael: Thats ridiculous! Assistant: Im sorry sir but you have been removed

from the free banking program. However, if your (10) remains in credit for the following six months, you will be reinstated. Good day! [He hangs up.]

Michael: Hello? Hello? Hello? Hello?

Note! Dont read the

audio script until youve completed the exercises and

activities.

TrACk 13: ENGlISHMEN

charged

access code

PIN number transfer

overdraft

ARE YOu THE BANK THAT lISTENS?

Objective To improve your listening skills.

Think about it Which bank do you use? What do you like or dislike about it? Have you ever been angry with the bank? Why? Do you use their online banking service? Why? Why not? What type of debit or credit cards do you use? Why?

Exams This listening activity will help prepare you for English exams such as PET and TOEFL.

T he toy industry has worldwide revenue of over $80 billion, according to figures from the Toy Industry Association. And the United States toy market alone is worth $22 billion a year. But things havent been going too well for the industry just lately.

According to a report in the Telegraph, the overall toy market in the UK dropped by 1% in 2013 to 2.9 billion, with the number of toys sold falling by 5% to 364 million. The biggest fall was in the sale of impulse purchases for toys priced under 5. This market represents almost half of all the toys sold, but fell by 12% last year. And the Economist has reported that sales at both Hasbro and Mattel have been falling year-on-year, with sales of Barbie plunging for the fourth quarter running, this time by 12%.

However, not all toy companies have been suffering. Playmobil, for example, is showing clear signs of growth. Nationally and internationally Playmobil sales increased by 5.3 percent to 531 million in 2012. And in 2013, the Brandsttter Group (owners of Playmobil) increased its revenue by about 5% to 591 million. Playmobil Managing Director Andrea Schauer said, Looking at the difficult overall economic situation, our goal was to achieve sales growth in the mid single-digit range. Thanks to a high rate of innovation, we achieved that goal. Right on target, so to speak.

Playmobil is one of the few companies that has kept production in Europe. Eighty percent of the worlds toys are made in China, but Playmobils main production factory is in Malta. Helga Ellul, the head of Playmobil Malta, says the company looked at moving 8 years ago but found that the cost advantage was not that big, partly because its main export markets are in Europe. Playmobil is also anxious to retain control over quality.

Production started in Malta in 1974. At the time, the unemployment rate in Malta was 20%, and Maltese wages were only a 10th of those in Germany (they have now risen to between a third and a half). The Maltese government lured foreign companies with tax breaks, and they paid for the construction of the Playmobil factory. Today Playmobil employs about 900 people in Malta, and is the second-largest employer after ST Microelectronics.

Interestingly, the plastic figures owe their existence to the 1970s oil crisis. Back then, the family-owned parent company asked its head designer Hans Beck to come up with an idea for a smaller toy to save on plastic. At the time we only had big dolls and tin soldiers, recalls Ellul. Mr Becks idea was to create a small world for children, a replica of what they live in. None of us, not even Mr Brandsttter, knew the power of this toy at the time.

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Track 14: EnglIShmEnObjective To improve your range of business English vocabulary.

What toy companies are there in your country? What toys do they produce? Are any of the toys famous internationally? What type of toys sell well in your country? What will toys be like in the future? how strong is the toy industry in your country?

Think about it

The Trouble wiTh The Toy indusTry!

business news 1 Pre-reading

Match the toys (1 to 8) to the pictures (a-h). 1. Action figure 2. doll 3. Marbles 4. building blocks 5. Train set 6. Teddy bear 7. Video game console 8. robotic toy

2 Reading I Think of three questions to ask about Playmobil toys and the business in general. For example: Where do they produce the toys? Then, read the article once. Did you find the answers to your questions?

3 Reading IIread the article again. Then, answer the questions. 1. how much is the us

toy market worth? 2. what percentage had the

number of toys sold in the uK fallen by in 2013?

3. what did the brandsttter Group increase its revenue to in 2013?

4. what percentage of the worlds toys are made in China?

5. where is Playmobils main production plant?

6. how did the Maltese government help persuade the brandsttter Group to manufacture the Playmobil figures in Malta?

Answers on page 44

a

c

e

g

b

d

f

h

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Business English

The Brandsttter Group is a German company with its headquarters in Zirndorf, Bavaria. The group owns the toy company Playmobil. The company was founded in 1876 by Andreas Brandsttter in Frth, Bavaria (Germany).

THe BranDsTTTer GrOuP

ViDeOWatch a news report on the toy industry filmed at a toy fair. Search YouTube for BBc Breakfast speaks to Toynews.

GLOssarYrevenue n money that a company receives to drop vb if an amount drops, it decreases or goes down an impulse purchase n if you make an impulse purchase, you buy something quickly, without thinking about it Hasbro n an American toymaker thats one of the largest in the world Mattel n an American toy manufacturing company. They make Barbie dolls to plunge vb if a figure plunges, it decreases quickly and by a large amount a quarter n a fixed period of three months. Companies divide their financial year into four quartersrunning exp three days running (for example), means three days that are next to each other, one after the other a goal n an aim, an objective, something you want to do or achieve a single-digit n a single-digit number has just one digit: 1, 2, 3, 4, etc. The mid single-digit range would be a number between 4 and 7on target exp if youre on target, youve done the things you planned to do production n the process of manufacturing or making something in large quantities the head of n the head of a company is the person in charge of the company a cost advantage n if you have a cost advantage, you can do something cheaply and save on costs an export market n a country where you can sell your goods to lure vb if you lure someone to a place, you do something nice to make them come to that place a tax break n if the government offers a company a tax break, they allow them to pay less tax to come up with phr vb to think of a replica n a copy of

ThIS IS no gAmE!

New!

Track 15: englishman & englishwoman

1 Pre-reading The following people wrote twitter messages and got into trouble. What do you think they wrote? Make notes: a driver, movie fans, someone who was about to travel to the United States, someone who was monitoring the riots in Pittsburgh

2 Reading I read or listen to the article once to compare your ideas from the Pre-reading activity.

3 Reading II read the article again. Then, answer the questions. 1. How much did Emma

Way have to pay in total?

2. What injuries did Toby Hockley suffer?

3. What part of Julia Roberts body did one Tweeter insult?

4. What did Leigh mean when he said he was going to destroy America?

5. How long was he held for at Los Angeles International Airport?

6. Who was Elliot trying to help with his Twitter messages?

W ith over a billion registered users and over 300 million active users, Twitter is one of the worlds most popular social networks. Its fast and easy to use, with a limit of just 140 characters per message. But you have to be careful what you write, or you could end up in trouble.

The cyclist Emma Way was driving along a road when she turned a corner and knocked a cyclist off his bike. However, instead of stopping to help, she drove off. And once home, she tweeted this message:

definitely knocked a cyclist off his bike earlier. I have right of way - he doesnt even pay road tax!

Thanks to the tweet, Ms Way was located and taken to court. She was eventually fined 300, had to pay 337 in costs and had 7 points added to her licence. Asked by defence counsel to rate the stupidity of her tweet on a scale of 1-10, Miss Way replied, Id score it at 11. She added that her tweet was the biggest regret of her life. The cyclist, Toby Hockley, suffered bruising and minor damage to his bike.

The celebrities Talk show host Jimmy Kimmel asked guests on his show to read out some of the mean things people tweet about them. The idea was to get the authors of the messages to reflect on their actions. Some of the messages included:

@kemotherapy7There are people who think Julia Roberts is hot!? Her gigantic

mouth looks like it will devour an elephant in one bite.

@julianaxelrodEthan Hawke seems like a guy who wasnt supposed to be a movie star but he slipped through the tracks and everyone was just like Ok.

The party guy Before leaving the UK for the trip of a lifetime in the USA, Leigh Van Bryan tweeted this message to his friends:

Free this week, for quick gossip/prep before I go and destroy America?

Unfortunately for him, the message was picked up by Americas Homeland Security, and Van Bryan and his travelling companion, Emily Bunting, were detained after landing at Los Angeles International Airport. Handcuffed, Van Bryan, 26, was kept under armed guard in a cell with drug dealers for 12 hours. They tried to explain that to destroy means to party hard and not to bomb. However, officials werent impressed and put the pair on a plane back to Paris the next morning.

The rioter During a summit in Pittsburgh in September 2009 of the 20 richest nations, there were several anti-capitalist protests. During the rioting, Elliot Madison, a 41-year-old New Yorker, sent Twitter updates of the police force locations and movements to help protesters avoid arrest. Madison was arrested and charged with using a social networking site to help

demonstrators evade the police.

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Dangerous Twitter messages!

answers on page 44

Objective To improve your reading and listening skills.

Think about it have you ever sent an e-mail or message, etc. and then regretted it? what was it? who were you writing to? where did you send the message from? Do you think its fair that people can get convicted for the things they write on Twitter or other social media sites? why? why not? what's the strangest message you've ever received?

Exams This listening activity will help prepare you for English exams such as PET and TOEFL.

VidEOwatch a news report about the woman who knocked over the cyclist. search YouTube for Girl Brags about knocking cyclist Off Bike on Twitter.

a character n a letter or punctuation mark: *, ?, r, 6... in trouble exp if youre in trouble, you have done something bad and youre going to have problems to drive off phr vb if you drive off, you leave a place in your car to tweet vb to send a message via Twitter right of way n if you have right of way on a road, you can drive on that road and other cars have to stoproad tax n road tax was once a tax motorists paid for using the road but it was abolished in 1937. Its been replaced with Vehicle Excise Duty, which is a tax on your car. Many people are confused by this and think that motorists pay road taxa tweet n a message via the social network Twittertake to court exp if someone is taken to court, legal action is taken against them to fine vb if someone is fined, they must pay a sum of money because theyve broken a law or done something wrong points n you get points every time you do something illegal on the road. Once you have 12 points (in the UK), you can lose your driving licence a defence counsel n the person or people who defend you in court a regret n if you have a regret, you feel sad or bad about something you did in the past bruising n if you suffer from bruising after an accident, you have purple marks on your bodymean adj not nice, horrible, nasty to reflect vb if you reflect on your actions, you think about them and their consequences to slip through phr vb if someone slips through, they enter a place secretly and without others noticing gossip n informal conversation, often about other peoples private lives prep n informal abbr preparation to pick up phr vb if a message is picked up, its received, detected or noticed Homeland Security n an organisation in the US that protects the country from terrorism, etc. to handcuff vb to put handcuffs (metal objects) around someones wrists (the joint between their hands and their arms) a cell n a small room where the police put a prisonerrioting n when theres rioting, people are in the streets acting violently to evade vb if you evade someone, you hide in an area so they cant see or find you

GLOSSarY

whaT TwiTs!

Track 16: englishmen

21

Electronic music

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MUSIC in English

a sound synthesizer n an electronic machine that produces music or other soundsa drum machine n a machine that produces drum beats score n the music for a film to tour vb if a band tours, they travel to different places or countries doing concerts to release vb when a song is released, you can buy it in the shops a Grammy Award n an award (prize) by the National Academy of Recording Arts and Sciences of the United States for musicians, bands, etc. Also known as a Grammy.to peak vb if a song peaks in the charts, it reaches its highest point in the charts (the list of popular songs) a legend n a very old and popular story that may be truea phoenix n an imaginary bird which burns itself to ashes every five hundred years and is then born againto spin vb to turn around and around vegan adj someone who never eats meat or any animal products (not even milk, butter, cheese)a lifestyle n the way that someone lives: their behaviour, habits, customs, etc. kaleidoscopic adj something kaleidoscopic has lot of different parts, colours, shapes, patterns, etc. a Brit Award n an award (prize) by the British Phonographic Industry for songs, musicians, groups, etc. dont hold back exp dont hesitate, just do it, dont stop cos abbr informal becausesmart adj if someone looks smart, they appear to be elegant, neat and clean a loser n informal a loser is someone you think is unsuccessful, not cool, boring, etc.a crooked stare n if someone has a crooked smile, theyre smiling with one corner of their mouth higher than the other. A crooked stare could be a version of this expression, or it could mean "a raised eyebrow". If you stare at someone, you look at them continuously and without stopping

have you heard any of the songs, singers or groups mentioned in this article? What electronic music bands or musicians do you like? Are there any electronic music bands or musicians in your country? Who are they? Are they famous in the world?

Think about it

To improve your english by reading about music and listening to song lyrics.

Objective

VideOWatch the Russian police choir sing Get Lucky. search YouTube for russian police Get lucky.

GLOSSarY

By Shikha Bansal

E lectronic music is a general term used to describe music produced by instruments such as sound synthesizers and drum machines. Famous electronic artists and groups include Daft Punk, Moby, The Chemical Brothers, The Prodigy, Kraftwerk, Depeche Mode, Erasure and New Order.

Daft Punk Daft Punk consist of French duo Thomas Bangaltar and Guy-Manuel de Homem-Christo. Formed in Paris in 1993,

theyre famous for their futuristic robotic helmets, and for having composed the score for the film Tron: Legacy. Daft Punk toured throughout 2006 and 2007 and released the album Alive 2007, which won a Grammy Award for Best Electronic/Dance Album. In January 2013, Daft Punk released Random Access Memories. The lead single Get Lucky became an international success, peaking in the top 10 in 32 countries. The album won five Grammies in 2014 including Album of the Year and Record of the Year (for Get Lucky).

Song extract: Get lucky Like the legend of the phoenix, All ends with beginnings, What keeps the planet spinning,The force from the beginning. We've come too far to give up who we are

Moby Musician Richard Melville Hall is better known by his stage name Mo