lean mobile solutions

8/3/2019 Lean Mobile Solutions

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lean m obi le Solut ions

on Blac k Berry, iPhone and

Andro id

Frank AhlandSAP ConsultingBusiness Solution ArchitectMobile Business

SAP Deutschland AG & Co. KG

Am Schimmersfeld 5

40880 RatingenM +49/160/90822647E [email protected]
mailto:[email protected]:[email protected]


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mobi le so lut ions based on SOA

technology overview and benefits

Solution: mobile Inspection&Service ERP and CRMreceive service orders on a PDA or Laptop and confirm status, time,Connected to ERP CS/PM (Customer Service/Plant Maintanance) or CRM

Solution: mobile workflow approvalflexible mobile approval of different workflows for BlackBerry

Solution: mobility for SAP ERP+CRM

Customer Fact Sheet for BlackBerry

Solution: SAP cProjects on Blackberry

SAP 2007 / Page 2


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SAP 2007 / Page 3


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Mobile ac cess to SAP - requi rements

Opportunities

Inventory

Z-Fields

SAP CRM

SAP ERP

Workflows

My activities

Contacts

Marketing attributes

Open payments

BI Reports

Order history

Open deliveries

Customer fact sheet

Pricing

Order status

customer specific data


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Mobile acc ess to SAP bus iness impact

Update data on the fly

Be informed

Shorten and speedup processes

Have answers for your customer

Instant access without booting and login

Shorten visit preparation

Close more deals in shorter time

Be informed -without calling backoffice

Save time for follow ups


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webservice

Mobi le tec hnology overv iew

SybaseMobile Salesfor SAP CRM

Mobility for SAPCRM+ERP+Workflow

by SAP Consulting/ISEC7

SAP NW Mobile+ Gateway add-on

ERP / CRM / SRM /

Sybase SUP

ABAP AddOnBSP or ITS

Online Browser based


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Segment ing the Mobi le Mark et

Assumes disconnected model

Synchronization middleware required

Customized with business logic runson the device

Often ruggedized, or specialized devices

Mobile tooling and business rule definitioncritical

Mission Critical

Assumes always/mostly connected

No synchronization middleware required

Business logic runs on server

Intuitive, easy to use

Easy to deploy, up and running in minutes

Instant Value

Built by SAP and Partners


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Making a Dec is ion w here are you?

Mobile users have medium to large

data volume needs

Mobile users require data to be always

in sync, with data push of new/updateddata directly from backend to device

Full offline functionality is needed

A single mobility platform is or may be

needed in the future for other mobile

applications like apps for consumers

SAP standard 7+2 support is expected

Choose the Sybase platformfor mission critical apps when:

Mobile users have low to medium data

volume needs

Mobile users do not require data to be

always in sync Limited offline functionality for

create/update is sufficient

Limited data push fits customer

requirements, e.g. for new workflows

Budget does not fit costs for

middleware (hardware, administration,

licenses, training)

Quick wins with small budget are

requested

Choose lean mobile Mobility for SAPas a Instant value app when:


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Lean mobile miss ion s ta t ement

SAP 2007 / Page 11

We want to make the customer sucessfull.

SAP sees a mobile market segmentation between "mission critical" and"instant value" solutions:

Mission critical solutions usually work disconnected, need more businesslogic on the device, covers high data traffic, work in heterogeneus

environments with different devices and usually need a data synchronizationmechanism. For this we have the Sybase middleware based enterprise mobileplatform

For those customers who do not yet require the attributes of a mobileplatform, we provide the "instant value" solution Mobility ForSAP. It provides

a quick step into the mobile world for our customers and enables them to testthe value of mobilization in their business.


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Avai lab le lean mobi le so lu t ions

by SAP Consul t ing

Webservices / RFCs

ERP / CRM / PLM / SRM / + Non SAP

MIS Mobile Inspection&Service (PDA+Laptop):All service orders assigned to the user plus the relateddata like equipments is synchronized to the deviceand is offline available.On next synch the updated and created datalike time confirmations or reported damages aresent to the backend.Online lookup of data possible, e.g. for reservationsLimitation: If the amount of data that needs to be in synchgets too big you should use a middleware.Rough limit: 200 users with 30 orders each.Real limits to be tested in customer environment.Amount of data = number of users x amount of data for each userDevelopment: ABAP for Backend; .net for perfect tailored client

Mobility for SAP (BlackBerry+iPhone)User is surfing in any SAP backend system (CRM, ERP,)or approves workflows.He searches for accounts, gets the account details,drills down into the account activity details,The requested data is cached and offline availablefor a couple of days.Push of new data possible and already used for workflows.Today user needs to be online for data update and create.Offline update and create will be available by middle 2010.User gets only what he requested. So big numbersof users are possible (>1000).Standard client on mobile device. Customer specific enhancement likeadditional fields or pages are developed with pure ABAP in backend.

Synch of assigned datawithout a middleware

request Response to be cached

Future deviceslike Android


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SAP AG 2009. All rights reserved. / Page 17

lean mobi le Feat ures

LeanMobile

Online&

Offlinedata

Low TCO

No

middleware

Only ABAPskills needed for

enhancements

No complicatedDevelopment onSmartphone(s)


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Cryst a l bal l / K r is t a l lk ugel

A.Dreher /PIXELIO

SAP 2007 / Page 18

Uncertain which mobile devices will be adopted anddeployed by your business.

Uncertain which mobile platform will emerge as amarket standard and what its architecture will consist of.

Uncertain if todays solution will still be availablebefore amortization.

Uncertain if experts are available to develop andmaintain the solution.

Support of todays important business smartphones:BlackBerry, iPhone, Android (other devices based on customer demand moving forward)

Low investment today fast amortization

Direct connection: Smartphone to ABAP Backend no additional landscapecomponents (additional hardware, licenses, administration, development)

Complete understanding of backend ABAP AddOn, so complete support anddevelopment in your hands possible. New developers can be trained in 4 hours.

Additional confidence: sourcecode of MobiltyForSAP BlackBerry Client is depositedat TV (German Association for Technical Inspection)

Lets look into the crystal ball about the future of mobileand see if MobilityForSAP is the right investment

The answer is: Yes


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TCO

TCOLicences (mobile device, Middleware,)

Hardware Middleware (test/development/prod)

Hardware DevicesCustomer specific enhancements

Administration of whole landscape

Are my existing devices supported?

Will my future devices be supported?Development for each device type?

Integration of different backend systems

SAP 2007 / Page 19


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Fur ther in format ion

Further information

Lean mobile Infokit for customers:http://infokit.mobilityforsap.com

SAP Internal SAP WIKI for colleagues:https://wiki.wdf.sap.corp/wiki/display/leanMobile

SAP 2007 / Page 20
http://infokit.mobilityforsap.com/https://wiki.wdf.sap.corp/wiki/display/leanMobilehttps://wiki.wdf.sap.corp/wiki/display/leanMobilehttp://infokit.mobilityforsap.com/


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Solution: mobile Inspection&Service ERP and CRMreceive service orders on a PDA or Laptop and confirm status, time,Connected to ERP CS/PM (Customer Service/Plant Maintanance) or

CRM





SAP 2007 / Page 24


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MIS Mobile Inspect ion& Serv ice

Use Cases: Service / Repair / Maintenance

get notificationsfor damages on the mobile device. See informationsabout equipment like characteristics, warranties,

historic damages Capture time and material confirmations, causes for damagesor order spare parts

Inspection legal requirement to inspect safety related assets within period of time,

example: fire-rated and security doors trackwho performed the inspection and when

Measurement and counter reading counterreading of water, gas, power,

Technical Features: Runs online and offline,the data is stored on the device if no network connectivity is available No Middleware needed like Mobile Infrastructure / DOE, this lowers the administration and development effort and so it lowers the TCO.

Benefits for the business: Keepservice level agreements and government regulations for inspection Tracking of activities to fit legal requirements like inspectionof security related assets Direct data entry eliminate or decrease the need for paper based orders or counter reading. This leads to improved data accuracy, no loss of data and reduces the total cycle time from job completion to invoice

submission with associated cash flow benefits

SAP 2007 / Page 25

Solution overview: Mobile Inspection&ServiceGet rid of paperbased inspection and service.Follow inspections given by law for fi re rated doors or other equipment.Let your service technicians download all inspections and service orders on a mobile device like a PDA or laptop. Give them a overviewabout their todo. Provide a checklist for the inspection. Let them record time and material consumption, take pictures of damages.


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Mobile Push Alert

GISIntegration

serv ice m obi l i ty for SAP

- Funct ional Overv iew and enhancem ents

InventoryManagement

Measurement &Counter Reading

NotificationManagement

Technical ObjectManagement

OrderManagement

ContractManagement

Business Partner

Management

RFID Management

Backend ERP PM/CSData creation and

assignment

Data update inbackend


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Sc reenshot Lapt op Solut ion

SAP 2007 / Page 28

List of downloadedand offline available orders

Details and structure of order.See and navigate through operations,

time confirmations and equipmentsand notifications.

Create confirmationsanytime with one click

Details of order elementselectedabove.

Work online or offlinewith same solution.


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Sc reenshot Lapt op Solut ion

SAP 2007 / Page 29

Online access to choose orders to download.Choose from assigned orders or from allopen orders. or download all assigned.

GIS Integration very simple with google maps


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SAP 2007 / Page 30

Sc reenshot s PDA Solut ion

Checkliste:


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webservice

Compare landsc ape of MAM and MIS

ERP

PM / CSMAM30 RFCs

Classic MAM Client:

Mobile Infrastructure Client

Database

Java Runtime

MAM Java Client

MIS Client:

lean Database

MIS Client

Server Driven

Middleware:Mobile Infrastructure (DOE)


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Compare landsc ape of MAM and MIS

Classic MAM Client:

Mobile Infrastructure Client

Database

Java Runtime

MAM Java Client

MIS Client:

lean Database

MIS Client

No Middleware, direct connection to backend.Less administration, less hardware, lower TCO

MIS Client in .net for highestusability andintegration to device functionality like camera,

rfid, functionkeys, calendar, eMails

Usage of existing MAM30 Backend functionalityand of already done customer

specific enhancements in MAM 2.5 or 3.0

webservice

ERP

PM / CSMAM30 RFCsServer Driven

Middleware:Mobile Infrastructure (DOE)


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MIS Mobile Inspect ion& Serv ice

Del ivery opt ions

Delivery options:

Full Solution by SAP Consulting or SAP Custom Development Workshops to collect the requirements. Create a clickable prototype, which is an application that looks and behaves like a working solution but

only provides demo data and does not communicate with the backend. With this prototype your usersget the experience of the application and can judge if the provided information and functionality fits to

their daily job. Seeing is beliving. Blue Print Development Roll out optional: Support by SAP Custom Development

Development by Customer based on the framework by SAP Consulting

needed skillset: Standard Abap Development knowhow for backend functionality, knowhow of PM/CS module or othermodules that should be mobilized

.net C# Development Knowhow for frontend Sourcecode and Knowhow transfer of lean mobile framework


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Development of lean mobi le so lut ions

Screens for LaptopCan be modified by customer

webservice

ERP / CRM / SRM

Lean mobile Client:

SQL Database

Library Layer: lean MobileIncludes: functionality to read webservices, cache them for off line access,modify data offline, queue for changed data in of fline modeSynchronisation of queued changed data with errorhandlingSynchronisation of new data for downloadSend logs and synch errors to admin for help

Library Layer: MISIncludes: business logic for mobile Inspection&Service, Web Service calls to downloadand modify data in the backend, can be enhanced by customer

Screens for PDACan be modified by customer


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Development of lean mobi le so lut ions

webservice

ERP / CRM / SRM

Lean mobile Client:

SQL Database

Library Layer: lean MobileIncludes: functionality to read webservices, cache them for off line access,modify data offline, queue for changed data in of fline modeSynchronisation of queued changed data with errorhandlingSynchronisation of new data for downloadSend logs and synch errors to admin for help

Library Layer for your own lean mobile application

Laptop screens for your own App PDA screens for your own App


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SAP 2007 / Page 36


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Di f ferent w ork f low s

for mobi le approval

Solution:Approve or reject all kinds of workflows on yourBlackBerry. Get a overview instead of hundredsof eMails today. Click into the details and write acomment, approve, reject or do whatever isconfigured to do with this workflow. See, ifsomebody who acts on behalf of the user,already approved the workflow

Works with Universal Worklist (UWL)!


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mobi le Workf l ow approval

Icon Mobility for SAP ERPin main menu of BlackBerry

with notification about new workflow

New workflow items show up,grouped by workflow type.Workflow notificationeMails are

filtered to stop jamming the inbox.

Details for workflowwith customized input fields

and buttons


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webservice

Mobil i t y fo r SAP Work f low in tegra t ion

ERP+ Workflow Inbox

ABAP AddOn

SRM+ Workflow Inbox

ABAP AddOn

PLM+ Workflow Inbox

ABAP AddOn

+ Workflow Inbox

ABAP AddOn

The BlackBerry or iPhone is connected to abackend system via webservice. This can bea ERP system which provides mobile access to ERPdata like customers and open deliveries as well as

mobile workflow approval. New workflows arepushed to the device.

In the customizing you define which user gets whichworkflows from his workflow inbox on his

SmartPhone. In additions you define the screenwhich data and which buttons show up.

Connections to other backend systems via RFCpossible where the workflow inbox is retrieved.


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Feat ures and Requi rement s

SAP 2007 / Page 41

Requirements:

BlackBerry Enterprise Server: 4.x with MDS enabledBlackBerry Supported devices : 8700, 88xx, 83xx, 8120, 9000 (Bold), 8900 (Curve2), 9700 (Bold2)BlackBerry supported firmware: 4.2.2+

Features: mobile approval of different workflows from different Backend systems like

leave request, shopping carts, supplier ratings,

Lean instrastructure and technology

Clear overview about to be approved worklists.

No disturbing eMails in Mail Inbox of BlackBerry

High Priority Notifications for special workflows like bidding process


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Cooperat ion

Cooperat ion betw een

- Consul t i ng and

To ensure technical excellence, knowhow and support for BlackBerry Infrastructure we are workingtogether with the partner isec7, who is a BlackBerry Integrator, elite alliance partner of RIM and SAPPartner. This is compliant with the mobile strategy of SAP to work together with strong partners toprovide mobile solutions in a fast changing mobile market.

The java client, the installation and support is done by ISEC7.Customer specific enhancements are usually done in SAP Backend system with pure ABAPdevelopment and do not require modifications in the BlackBerry client.

The support contract will be between the customer and isec7.It includes updates of the client to support new BlackBerry Smartphones or firmware versions and newfeatures in the client.

The top-selling product of ISEC7 is their BlackBerry administrator Tool B*Nator. Many of the SAPcustomers are already customer of ISEC7 for this product. Also SAP is customer of ISEC7.

Partner status of ISEC7:


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Customer Fact Sheet for BlackBerry and iPhone


SAP 2007 / Page 43


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SAP t o go: mobi l i t y fo r SAP ERP+CRM

Java Application

Solution Highlights: SAP to go:

Online Access to ERP and/or CRM

Mobile Workflow approval of nearly anyworkflows (ERP, CRM, SRM,)

Caching of data for offline access

Customer specific enhancements can be

simply done with pure ABAP developing,no change in Standard Java Client.

webservice

CRM (7.0/2007)

ABAP AddOn

webservice

ERP 6.0

ABAP AddOn


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mobi l i t y fo r SAP ERP+CRM

Business pains solved by this solution:

No insight into customers, leads andopportunities outside the office

Time consuming preparation of visitscreating lots of print outs

No information at customer site for

questions about

unpaid or undelivered orders

pricing

material availability

account history

actual status

Already existing mobile solution with highadministrative effort (offline scenario)

Solution:

Lookup your accounts in CRM & ERP on your

Blackberry.Call your customers, write them an E-Mail oradd them to your contacts for a later directaccess.Prepare for the visit or check onsite and getinsight into account details like opportunities,activities, open orders, order history, opendeliveries, marketing attributes, overduepayments. Check product availability orcustomer specific pricing.Manage your sale and look into youractivities and opportunities.

Enhance the application just with pure ABAPin the backend system! So you can add alldata you need to the BlackBerry. Evencustomer specific data.


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Roadmap

SAP 2007 / Page 46

mobility

for SAP ERP1.0, available and certified since October 2008 Connected to ERP 6.0 EhP 3

Search account relations of account, open payments, outbound deliveries,

sales orders, incomplete sales orders, marketing attributes (read) Inventory lookup incl. material search (read) Offline access to Favorites and last hits

multi language support

mobility for SAP ERP1.5, available since August 2009 Mobile approval of workflows - Flexible and quick to implement

leave requests purchase order quotations,

mobility for SAP ERP+CRM 2.0, availablesince December 2009

Connectedto ERP 6.0 EhP 3 and/or CRM 7.0 / CRM 2007 search account in CRM or ERP, see data from both systems in one application read from CRM: contact partners, relationships, marketing attributes, activities

mobility for SAP ERP+CRM 2.2, availablesince 4th april 2010

Read and update opportunities

Read and update activities must be online for updates and creation of data mobility for SAP ERP+CRM 2.3, planned for end of May:

update contact partners create of activities, opportunities, contact partners

further functionality (pure ABAP development in backend):

Offline update and creation othercustomer requirements like complaints, installed base, service orders, activity journals and surveys

Functionsand Features are subject to change


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Mobile w ork f low approva l landscape

BES

BlackBer ry

Enterpr iseServer

ERP/CRM/...

WebService

Java Application

Fi rewa l l

Needs to be opened for

por t to access

conf igura t ion XML f i l e

and webserv ices

BES

BlackBerry

Enterpr iseServer

Any

WebService

Java Application

Fi rewa l l

Needs to be opened for

por t to access

conf igura t ion XML f i l e

and webserv ices

ERP/CRM/...

rfc

optional using any SAP in between:


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2) Connec t d i rec t l y t o

mul t i backend sys tems

SAP landsc ape

ERP 6.0

WebService

CRM /

WebServiceJava Application

3) Connect t o s ingle

Backend tha t ge ts add i t i ona l

Data f rom anot her SAP systemERP/BW/

CRM /

WebService

Java Application

RFC

1 ) Co nn ec t d i re c t ly t o s in gl e

backend sys tems ERP 6.0

WebService

Java Application

4) Connect to a ABAP system

that fo rwards the c a l l s to another

Backend for secur i ty reasons

or because a o ld sys tem

does not run NW 7.0 Sp14 and so

does not suppor t w ebserv i ces

Old CRM/ERP

any

WebServiceJava Application

RFC


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SAP 2007 / Page 49


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SAP 2007 / Page 50

http://www.weitreise.de/
http://www.weitreise.de/http://www.weitreise.de/


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Requirements

SAP 2010/ Page 53

Requirements SAP

Version 1.0: ERP 6.0 EhP 3

Version 2.0: ERP 5.0 and/or CRM 7.0/2007

or other SAP Backend systems with Netweaver ABAP Stack>7.0 SP14

Requirements BlackBerry

BlackBerry Enterprise Server 4.x with MDS enabled

BlackBerry Supported Smartphones 8700, 88xx, 83xx, 8120, 9000 (Bold), 8900 (Curve2), 9700 (Bold2)

BlackBerry supported firmware: 4.2.2+


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Cooperat ion

Cooperat ion betw een

- Consul t i ng and

To ensure technical excellence, knowhow and support for BlackBerry Infrastructure we are workingtogether with the partner isec7, who is a BlackBerry Integrator, elite alliance partner of RIM and SAPPartner. This is compliant with the mobile strategy of SAP to work together with strong partners toprovide mobile solutions in a fast changing mobile market.

The java client, the installation and support is done by ISEC7.Customer specific enhancements are usually done in SAP Backend system with pure ABAPdevelopment and do not require modifications in the BlackBerry client.

The support contract will be between the customer and isec7.It includes updates of the client to support new BlackBerry Smartphones or firmware versions and newfeatures in the client.

The top-selling product of ISEC7 is their BlackBerry administrator Tool B*Nator. Many of the SAPcustomers are already customer of ISEC7 for this product. Also SAP is customer of ISEC7.

Partner status of ISEC7:


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SAP 2007 / Page 55


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SAP c Project s on Black berryProjec t s 2 Go

cProject s 2 Go

Have the most important project informationon your Blackberry

Get access to the main application view youknow from cProjects

Projects Task

Checklist Items

Access your different dashboard views

Responsible Favorites Last Viewed

SAP 2007 / Page 56


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SAP c Project s on Black berryMobi le Dashboard

Your c Pro jec ts B lack berry Dashboard

Get access to all your projects

You can already get the most importantinformation about your projects in thedashboard

Usabi l i ty of SAP cProject s

cProjects on Blackberry uses the same iconsas cProjects

You can get access to the different views of

your dashboard Responsible

Favorites

Last Viewed

SAP 2007 / Page 57


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SAP c Project s on Black berryOff l ine Acc ess and Planned Feature

Off l ine Acc ess

cProjects on Blackberry also saves the dataso that you can also access your projectswithout any connection

Compat ib i l i t y

The standard features are using the BAPIlayer

No changes to the cProjects system arenecessary

Planned Feature s

Project Overview Gantt

Events

Time Recording

Project Accounting SAP 2007 / Page 58


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SAP 2007 / Page 59


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SAP 2007 / Page 60


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SAP 2007 / Page 61

Udo Leutbecher

BeratungsleiterCRM - Mobile Business - RFIDSAP Consulting


M +49 (0) 160 - 90821622E [email protected]

Frank AhlandBusiness Solution ArchitectMobile BusinessSAP Consulting


Am Schimmersfeld 540880 RatingenM +49/160/90822647E [email protected]

Michael Haas

Senior ConsultantMobile Business


Hasso-Plattner-Ring 7

69190 WalldorfM +49 - 151 - 12 50 78 10E [email protected]
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]

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