L E A N C H A N G E M A N A G E M E N TJason Little - #DareFest

I ’ M J A S O N , A N I N T R O V E RT F R O M C A N A D A A N D Y E S , I L I K E H O C K E Y .

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S TA N D U P !

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F I N D A PA RT N E R

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S TA N D B A C K - TO - B A C K

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C H A N G E 3 T H I N G S A B O U T Y O U R A P P E A R A N C E

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T H E N FA C E E A C H O T H E R A N D G U E S S W H A T H A S C H A N G E D

W H O R E M O V E D S O M E T H I N G ?

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L E T ’ S D O I T A G A I N !

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#DareFest @jasonlittleYou’re important now.

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S TA T U S

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ENGAGE RUN AWAY

C.H.A.M.P.F.R.O.G.S

Your brain isn’t your friend.

S.C.A.R.F - DAVID ROCK

P R O C E S S A N D LO G I C C A N N O T U N D O W H A T H A S B E E N

C U LT I VA T E D T H R O U G H E M O T I O N S

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B U T WA I T … A R E N ’ T Y O U S E L L I N G A B O O K A B O U T

A C H A N G E P R O C E S S ?

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Well, sorta, but thanks for asking!

#DareFest @jasonlittleOrganizations want this

#DareFest @jasonlittleBut they’re starting from this

#DareFest @jasonlittleOh, and they need it by this date…

WE’RE TRANSFORMED!

#DareFest @jasonlittleOh, and they only have so much budget…

WE’RE HIRING A COACH! $85/HR!

(CDN…SO LIKE, 3 EUROS…

BUT…BACON!…MAPLE SYRUP!)

#DareFest @jasonlittleUnderstanding of complexity

Image used without the expressed, written consent from Niels.

Like it or not, some people need tools or methods, or processes or gimmicks to help them through this.

#DareFest @jasonlittle

time

deep

shallow

none

Understanding of complexity

average manager/executive etc

DIVERGENCE IN UNDERSTANDING

“The Change”

BELIEFS

“RESI

STANC

E”

INNOVATORS AND EARLY ADOPTERS EARLY/LATE MAJORITY “LAGGARDS AND RESISTERS”

L E A N C H A N G E M A N A G E M E N T

HELP ORGANIZATIONS EXPLORE POSSIBILITIES AND CHOOSE WHAT’S REALISTIC…FOR NOW!

#DareFest @jasonlittle

I N S I G H T SWHAT DO YOU KNOW ABOUT YOUR

ORGANIZATION?

WHAT DO YOU NEED TO KNOW TO CHANGE IT?

WHAT IS UNIQUE ABOUT YOUR ORGANIZATION?

WHAT APPROACH FOR INTRODUCING CHANGE WILL WORK BEST?

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O P T I O N SwHAT COULD YOU CHANGE?

WHAT WOULD BE REALLY HARD TO CHANGE?

WHAT SHOULD NOT BE CHANGED?

WHAT’S THE NATURAL PACE OF CHANGE IN THE ORGANIZATION?

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wHAT EXTERNAL FACTORS SHOULD BE CONSIDERED?

E X P E R I M E N T SCHANGES ARE EXPERIMENTS

CHANGES NEED SOME PLANNING

LEARN FROM EXPERIMENTS

EXPERIMENT RESULTS FEED YOUR INSIGHTS AND FUTURE OPTIONS

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F R A M E WO R K ? M E T H O D ? P R O C E S S ? M O D E L ?

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A B U N C H O F I D E A S FO R I N T R O D U C I N G C H A N G E I N TO O R G A N I Z A T I O N S W I T H O U T S C A R I N G T H E S H I T O U T O F

E V E R Y B O D Y !

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BJ Fogg

SCARF - David Rock

“Traditional” Change Management

(only the good stuff!)

Kotter’s 8 StepsMcKinsey 7S ADKAR

SatirKubler-Ross Lean Startup

AgileLean

I N F LU E N C E D B Y

Images of OrganizationComplexity Thinking

Systems Thinking

MBTI

Professional Coaching

BJ FO G GFOGG BEHAVIOURAL MODEL, BEHAVIOURAL GRID

WWW.BJFOGG.COM

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4 - I S H P R A C T I C E SYOU CAN USE TOMORROW

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C U LT U R E H A C K I N G

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(SORRY NIELS!)

I N T E N T I O N A L D I S R U P T I O N ?

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(SORRY PAUL!)

H O L D I N G U P A M I R R O R ?

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E X PO S I N G D Y S F U N C T I O N ?

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B L A S T R A D I U S

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PRODUCT 1

DEV

CUSTOMERS

OPS

MARKETING

QA PROCESSSTATUS

REPORTS

Processes Affected

PILOTTEAM

DEPENDENTTEAM(S)

People Affected

Directly Affected

In-Directly Affected

Observers

+ Early Adopters

- Laggards

Fence-sitters

++

-

-

! Hard to change

“Easier” to change

!

#DareFest @jasonlittle

C H A N G E C A N VA S E S

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#DareFest @jasonlittle

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#DareFest @jasonlittleCreate a canvas through conversations

Outcomes

What is the top outcome we’re looking to achieve?

Barrier to Success

What are the top 3 problems we face in reaching our outcome?

Importance

Why is this important to overcome as an organization, what is the cost of delay?

Who & What?

Who and what is impacted the most by these problems?

Assumptions

Key Assumption Options? How we measure? Key Learnings?

1

2

3

Vision Where are we going as an organization, and why are we doing this? What are we trying to achieve?

faster delivery better quality customer satisfaction employee satisfaction

Who?

faster cycle time long testing

cycles competitive advantage

dev & support teams

policies

structure

reward systems

#DareFest @jasonlittleCustomize it to suit your needs

#DareFest @jasonlittle100% transparency

P E R S P EC T I V E M A P P I N G

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EXECUTIVES

MANAGERS

TEAMS/STAFF

PERSPECTIVE

DATASUPPORTING THE CHANGE

HOLDING BACK THE CHANGE

THEME 1 THEME 1I

#DareFest @jasonlittle

#DareFest @jasonlittleReview the canvas

#DareFest @jasonlittleFeedback from the people

#DareFest @jasonlittleAnd more feedback…

#DareFest @jasonlittleSynchronized online and in-room feedback

#DareFest @jasonlittleThen change the plan

L E A N CO F F E E

#DareFest @jasonlittle

#DareFest @jasonlittleCreate urgency through dialogue

#DareFest @jasonlittleCreate urgency through dialogue

lean coffee

PMO

BA team

‘agile porfolio planning’

quarterly budgeting

guilds & CoP’s

executive sponsored lean

coffee

G E T T H E B O O Khttp://leanchange.management