David Griffiths MSc (Edin), PhD (Edin), CMgr FCMI, Founder, K3-Cubed Limited

Leading in times of great opportunity

2

THE MUST DO THAT PEOPLE DON'T DO: RULE 1

YOU MUST UNDERSTAND HOW TO INFLUENCE THE SYSTEM (EMBRACE INTERDEPENDENCE) OR THE SYSTEM WILL BRING YOU TO FAIL.

3

Stakeholder Interests

Starting Conditions

Policy & Practice

Positive outcomes

Negative outcomes

Long-term Consequences

Griffiths (2014). Adapted from Beer (1984)

4

THE MUST DO THAT PEOPLE DON'T DO: RULE 2

YOU MUST ANTICIPATE, & RESPOND TO, EXTERNAL CHANGE. STICK TO A PLAN AND YOUR BEHAVIOUR WILL CAUSE THE SYSTEM TO FAIL.

5

Complex Complicated

Chaotic SimpleUnknown-Knowns

Known-Unknowns Known-Knowns

Use established routines to assess and reduce risk

Use domain experts to maximise

knowledge & mitigate risk

Engage all affected stakeholders to

build rich knowledge picture & decide way

forward

Assess implications through wide ranging

engagement

Known-Knowns

Relationship between cause and effect requires analysis/investigation and/

or application of expert knowledge

Relationship between cause and effect can only

be known in retrospect

No relationship between cause and effect at

systems level

Relationship between cause and effect is

obvious to all

Griffiths (2016).Adapted from Snowden & Boone (2008), IRGC (2012), Hattie & Yates (2015)

6

THE MUST DO THAT PEOPLE DON'T DO: RULE 3

THE TORTOISE WILL NOT BEAT THE HARE. YOU MUST DEVELOP RAPID LEARNING BEHAVIOURS, PROCESS AND STRUCTURES.

7

SHAPING THE SYSTEM

Rationalisation

Pressure

Opportunity

Process Structure

Behaviours

Innovation

Safety

Quality Time

ITGOS

Credible Logical

Emotional

CHANGE?

PRACTICE(Culture)

COST

© K3Cubed Ltd. 2016

Griffiths (2014/2016)

8

RAPID DECISION-MAKING

ValuesStandards

CredibleCoherent

Risk Balanced

Safe to proceed

Alignmen

t

Sense Check

Purpose

?© K3Cubed Ltd. 2016 Griffiths & Francis (2014)

9

A FINAL WORD

YOUR BEHAVIOURS, & THE PROCESSES & STRUCTURES YOU CREATE, SHAPE THE SYSTEM. THE SYSTEM MUST FIT WITH THE WORLD AROUND YOU OR IT (YOU) WILL FAIL.