leadership strategies for moving health centers towards ... · –forum #1: create your business...
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Leadership Strategies for Moving Health Centers Towards Value Transformation
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Leadership Forum #1
May 10, 2018
How to Participate in the Discussion
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Learning Stream Forums
–Forum #1: Create Your Business Imperative
Business case for transformation
Leadership sponsorship of transformation
–Forum #2: Build Structure and Trust to Support Transformation
Care team & tiered escalation huddles
Care team roles and responsibilities
Realigning job roles and functions, staff training
Unleashing care teams
–Forum #3: Deliver Impact
Invest in QI training
Measure and track Quadruple Aim progress
Overview:
NACHC & The Quality Center
Overview: The Quality Center
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Advancing:
Health Center Quality
Improved outcomes
Lower costs
What is value
transformation?
Value Transformation
For health centers, Value Transformation refers to changes undertaken by an organization to its infrastructure, people,
and care delivery systems to achieve value-based goals:
Value Transformation Framework
Action Guides
Risk Stratification
Models of Care
Care Management
Leadership
Care Teams
Patient Engagement
Transformation Change Areas
http://bit.ly/nachcqualitycenter
Leadership Action Steps*
*NACHC Value Transformation Framework, http://www.nachc.org/clinical-matters/clinical-quality/value-transformation-framework/
Step 1:
Create your
Business Imperative
Business Imperative For Transformation
Succinct (3-4 sentences)
“Why change” & “Why now”
Urgency (future viability of the health center depends on it)
Outlines how resources and activities should be aligned
for change
Provides unified vision for next steps
Business Imperative For Transformation
Sample Statement:
Rapid changes are underway in the health care landscape, including new systems of reimbursement that reward value rather than volume. To survive and thrive in this new environment, our health center must transform into an organization that can achieve the Quadruple Aim: better health outcomes, better patient and staff experiences, and lower costs. Navigating this transition requires that we make changes to our infrastructure, care delivery, and people systems. This high level of change can be achieved if we create a supportive, structured environment, and work together as a team.
Discussion
• What would be the reaction at your health
center to a business case for transformation
like this?
• What is your experience in making the
business case for transformation?
• What messages most resonate with your
board, staff, patients, and partners? Where
are the barriers?
Business Imperative For Transformation
Sample Health Center Business Case
Leadership Sponsorship of Transformation
How to share your message &
show your commitment
In-person at staff meetings
Written document / email communication
Video messages to multiple sites
Informal conversations
Formal board presentations
Message boards
Leadership Sponsorship of Transformation
How to share your message &
show your commitment
In-person at staff meetings
Written document / email communications
Video messages to multiple sites
Informal conversations
Formal board presentations
Message boards
Sharing several
examples…
Discussion
• What mechanisms have you used to get the
message out?
• What new strategies might you consider?
Our ‘ask’ for call #2:
Create your business case &
make a plan to mobilize it
Looking ahead
NEXT LEADERSHIP CALLS:
Forum #2: May 17 at 1:00pm ET
Forum #3: June 7 at 1:00pm ET
Please be sure to type your full name into the Chat box and
submit the message privately to the host.
Your participation today provides access to the next call!
Your feedback
Please take a minute to fill out a short online survey
about today’s forum and any content requests you
have for our next two conversations. Look for an email
with the survey link directly after this call.
Other Questions or Comments?
Feel free to write us: [email protected]
Cheryl Modica, PhD, MPH, BSN
Director, Quality Center