lead the way - myroyalmail … · the bus-side adverts, on the streets in may and june, are just...

ISSU

E 45

J

UNE

2013

Lead Earn rewards for growing our business

3 & 12

CAMPAIGN TRAIL How we will Keep Britain on

the Move

10

BEST OF BRUMMeet the Birmingham depot team

the way

12

FIRED-UP FOR THE FUTURE

Our first ever Commercial

conference

Your views: the headlines Managing director Gary Simpson said: “I was really pleased that 74 per cent of employees took the time to complete the survey back in March and April.

“Our overall engagement index improved by two to 69 per cent. This is an excellent result compared with the benchmark for other large organisations of 56 per cent.

“Your feedback is absolutely invaluable and I’m committed to acting on the results.”

The results are in from the 2013 Employee Survey and here are some of the highlights:

feel proud to work for Royal Mail Group

Up 3% from 2012

80%

86% would recommend Parcelforce Worldwide’s services to friends and family

78% of you are satisfied with your job at present (same as last year)

69% of you are optimistic about your future within RMG (up 3%)

80% would recommend RMG as an employer to friends and family (up 3%)

84% want to be with

Royal Mail Group in two years’ time

Up 2%

Safety remains

key – 79% of you believe we act safely

Up 2%

Customers are used to seeing our logo on bright red vans, but they’ll soon be seeing it on red buses too.

The bus-side adverts, on the streets in May and June, are just part of our latest campaign to show how Parcelforce’s services Keep Britain on the Move.

Parcelforce is proud to fly the flag and show that, like other great British institutions, we represent the very best in terms of quality, value and first-rate service. And to prove that Parcelforce people are at the heart of our best service, the advert artwork itself features real colleagues.

Adverts will also appear on bus shelters and phone boxes close to key Post Office sites, as well as in a number of key industry publications and across social media.

Another less visible but very important part of the

campaign is targeted direct mail and email, with around 200,000 potential parcel senders mailed in April.

Campaign manager Joanna Wheeler said: “The theme is based around customer insight that people are looking to get themselves moving following the double dip recession.

“The bus shelter, phone box and bus-side adverts will certainly help raise our profile with new customers. It also gives existing customers reassurance that they’ve chosen well, giving them confidence to increase their business.

“It’s a very exciting time for Parcelforce. This is the first time in many years that we’ve run such a high profile marketing campaign across different media. It also ties in perfectly with the expansion of our business.”

PFW News June 201302

MY VIEW

Moya Greene, chief executive officer, Royal Mail Group

PFW News June 2013 03

WORKING TOGETHERAs we look forward to this new fiscal year, as in my past three years we have much to do. However, I know now we are well-positioned to make strong progress as long as we continue to work together.

When we work together with our unions, we achieve a lot. We have held detailed discussions with the CWU on a range of issues, including pay. I’m committed to these talks and am keen to progress the discussion on pay quickly.

Doing what is rightDoing right for the business is the best way to make sure we can continue to offer good quality jobs at Royal Mail. We can’t afford to do anything that could disrupt our progress, seriously damage our brand or disrespect our customers. Our competitors would happily take the profitable parts of our business if they could.

Securing a sustainable futureWe need ongoing access to external capital to keep making progress.Businesses like British Airways and BT have grown and prospered

since getting ongoing access to external capital.

We operate in a competitive market. We’re recognised as being among the best, but others are constantly looking to be better than us. We can’t afford to stand still or go backwards.

We must treasure every customer. We need to invest so that we’re not left behind. Working together, we can deliver a better future.

How our ads will look

WE WANT YOUR STORIES!Freephone: 0800 083 9155. It’s free, so there’s no excuse! Just let us know what the story’s about and who to contact. Email: [email protected]. We don’t need the whole story, just the basics and a contact name and number so we can find out more. Write: PFW News, beetroot, 68 Leonard Street, London, EC2A 4QX.

GET IN TOUCH WITH MOYAContact Moya through Just Say it. Email [email protected] or write to Just Say it, Freepost

MOYA ON COMMUNITYOur Chairman’s Awards for Excellence are always a fantastic opportunity to recognise colleagues who have done something really special. This year’s final was no exception. There are some phenomenal stories behind the nominations, from colleagues who have rescued families from burning buildings, to people who’ve raised thousands for charity or spend hours of their own time to help out in their communities. Look out for more information on the Parcelforce Worldwide nominees in the next edition.

Excellent service at every stage of international business from collection to delivery, has earned Parcelforce Worldwide a top global accolade.

The Gold Level award was presented in April by the Express Mail Service Co-operative (EMS) in Berne, Switzerland. EMS is part of the Universal Postal Union (UPU).

Sarah Munro, head of international sales and marketing, said: “The UPU is like the United Nations of post, it’s where global policy is agreed, so achieving Gold Level is a real honour.

“Only 13 of 176 EMS members have achieved this standard. It makes Parcelforce part of a very select group and shows our customers that we perform very well in every area of International.”


Triangles are everywhere; from Bermuda, to hazard lights, to processed cheese!

And now they are helping us improve safety at work.

Accident Analysis Triangles are a way of assessing accidents and their causes, so that we can find ways to prevent them.

Every business has a ratio of unsafe acts and conditions (the base of the triangle) to accidents – which become less frequent as they rise in severity to fatality (the tip of the triangle). Therefore, by analysing near misses and unsafe acts at the base, you can find solutions to prevent the more serious accidents.

It’s an idea used elsewhere in Royal Mail Group and has been introduced across Parcelforce following a successful trial in the North West.

David Humphreys, area general manager for the North West, said: “It’s important we thoroughly investigate accidents, but the

Collection managers from every depot were brought together for the first time to share information, best practice and ideas to improve our collection performance.

Operations director Peter Fuller and head of area sales Karen Lawley were among those who addressed the first forum meeting in Coventry.

BIGGER AND BETTER

05PFW News June 2013

Gold Level demonstrates that Parcelforce achieves high end-to-end performance standards in everything from delivering on time, to answering customer queries, managing volumes and providing accurate tracking information.

Sarah said credit was due not only to colleagues at the International hub but also to staff at our depots across the country.

“It shows we run a high quality network from the moment we collect a parcel in the UK to when it’s delivered overseas,” she added. “We look after our customers very well at home and abroad and can be very proud of the work we do in meeting our customers’ needs.”

THE SHAPE OF SAFETY

COLLECTIVE ACTION

more we can do to understand the causes of these accidents through recognising and addressing unsafe acts and conditions, then the greater the chance of preventing serious accidents.

“That’s why we need everyone to report any unsafe acts and conditions, in buildings and on routes, to help us build up enough information to work on prevention.”

Each depot has its own triangle to record safety information. This is used for discussion at WTL sessions and also feeds into an area safety triangle, which is used to analyse trends and to share information.

David added: “A big part of this is about culture change. Noting unsafe acts and conditions or near misses – even those that colleagues might think are unimportant - can have a big impact on reducing more serious incidents and keeping our people and the public safe.”

Nottingham depot night shift sorter Martin Malpass was among colleagues who visited a local business where better hazard reporting has reduced accidents by 75 per cent in five years.

He said: “They have a simple card system so that everyone can record

hazards. The comments are acted on daily, so staff get a real sense they are helping improve things.

“We need to build that culture at Parcelforce, so everyone sees the importance of reporting even the smallest hazards. That’s how we’ll prevent more serious accidents.”

As well as discussing ways to improve how we measure our collections, it was an opportunity to develop more effective communication between collection managers, sales and marketing and other parts of the business.

Gurpal Hundal, collection manager at Charlton depot, said: “The forum is a great idea. Collection managers have sometimes felt a little isolated, so it’s good that we are being asked for our input.

“We were able to discuss ways to measure our

performance and will be able to improve as a result. This forum is an indication that we are valued by the business and that we can contribute to its growth and success.”

Alison McQuade, collection manager at Belfast depot, added: “There was very much a feeling that it was two- way communication. It was a chance for us to hear more about other parts of the business, and for the sales and marketing team to hear our feedback.”

The forum is expected to be an annual event.

FATAL

MAJOR INJURY

LOST TIME ACCIDENT

NON-ABSENCE ACCIDENT (MINOR INJURY)

UNSAFE CONDITION

UNSAFE ACT

NEAR MISS ACCIDENT

GOOD PRACTICE/SAFE ACT

Parcelforce Worldwide’s expansion programme continues to pick up pace with the opening of our new depot in Preston, Lancashire.

The depot, which opened at the end of May, has more than three times the floor space of the old depot, holding up to 120 vehicles, and capable of delivering more than 15,000 items per day.

Meanwhile, work towards September’s opening of the North West Processing Centre in Chorley continues, with a recruitment campaign for front line staff already underway.

With progress on these going well, and with demand for capacity growing, Parcelforce is looking to complete the opening of all our new, extended and replacement depots

in time for this year’s peak.

Paul Jobling, business transformation director, said: “This is an exciting time for the business as we are now entering the race to gain capacity in the market place.

“We are making excellent progress with the changes to our depot network and fit-out of the North West Processing Centre, and Preston is a key piece of the jigsaw.

“As ever, we need everybody’s support and focus on delivering the change whilst maintaining our high quality customer service. We continue to work closely with both Unite CMA and the CWU on ensuring our detailed plans are successfully implemented.”Meet the area planners, page 8

GOLDEN GLOBAL

Grand prix: Parcelforce’s Tracy Hayward collects the award from Bishar Hussein, director general of the UPU (left) and Patrick Richon, EMS board chair

Inside the new Preston depot just before it opened

06

CITY LINK has been sold by Rentokil Initial to private equity investor Better Capital for £1. The City Link management team will continue to run the business, with Better Capital investing £40m in the business to complete its turn-around plan. (Source – rentokil-initial.com)

HERMES is investing £25m in a new purpose-built hub in the North West of England. The company said the new 15,000 square metre facility is due for completion in April 2014 and will be capable of handling around 560,000 parcels a day - almost three times the capacity of the existing site it is replacing in Warrington, Cheshire. (Source – Post&Parcel)

INTERLINK EXPRESS has devoted a multi-million pound investment towards a refresh of its corporate branding. The sister company of DPD UK is rolling out the new look across its fleet of 2,500 vehicles and 97 depots, providing new uniforms for staff, signage and marketing materials. (Source – Post&Parcel)

COLLECT PLUS has responded to Royal Mail Group’s recent parcel size and price changes by adjusting its own service offerings, including scrapping their low cost jiffy bag service. The company describes the new tariffs as a “one size, three simple prices approach”. (Source – tamebay.com /collectplus.co.uk)

We keep an eye onthe competition

Want to know more? Go to the competitor page on the Parcelforce intranet under sales

06 07PFW News June 201306

Best of buddiesYour feedback from senior managers’ depot visits MAL’S A WINNER

Mal Woods of Liverpool depot has won our third additional incentive for Dream Team 9. Mal, who submitted a lead for Doosan International UK Ltd, has won his choice of sports tickets or the new iPad.

DREAM TEAM 9 IN NUMBERS (end of period 12) • 4,941 leads submitted, with

955 in progress with the sales teams

• 384 new customers, of which 346 had already started trading

• £2,300,378 new business revenue generated (including Dream Team 8 leads sold that year)

• £78,460 paid out to participants in points for rewards.

Points mean rewards

£10 (1,000 points) for every

qualified lead you submit

£95 (9,500 points) when

customer trades just £100


customer trades £10,000





Leanne Andrews and Steve Garrard

It has only been live for a few weeks, but

Leads To Success is already generating a

wealth of interest.

Open to all operational colleagues at our

depots and hubs, Leads To Success builds

on the achievements of Dream Team, which

generated over £105 million from the 56,000

leads submitted since its launch in 2003.

The new scheme retains the best features of

the old. Colleagues can earn up to £1,005 in

reward points for every lead they submit. The

first reward payment of £10 is triggered when

the lead is qualified as a regular parcel sender,

with further reward payments triggered when

the customer trades over certain revenue

thresholds (see box, bottom right).

There are still thousands of fantastic rewards

for which colleagues can redeem their points.

And Leads To Success is even easier now

everyone has a leaflet with three lead forms to

fill in and pop into the new drop boxes at every

operational site.

Campaign manager Amanda O’Brien said:

“With our excellent quality of service and

investment in our network, we’ve never been

in a better position to deliver, so we’re shifting

things up a gear – but we need our frontline

colleagues to be our ‘eyes and ears’ to keep

on growing.

“Just 19 per cent of frontline staff took

advantage of last year’s scheme – it is my

mission to make everyone aware of Leads

To Success so many more can benefit from

this year’s scheme.”

THE SECRET TO OUR SUCCESSCollection manager Steve Garrard, the top

performer of Dream Team 9, thinks Leads

To Success can be an even bigger hit. His

success was shared by his North Essex

colleagues, who came top of the depot

league table for Dream Team 9.

Steve said: “The secret is to get everyone

involved – drivers and admin staff. It’s then

about finding the leads that result in the

biggest contracts.

“The new scheme looks good. It’s a chance

for staff to earn rewards and it leads to new

business for both the depot and company

which is good news all round.

“Now we’re number one, we want to try

and keep it that way.”

Dreams lead to success

Our new internal incentive scheme is packed full of rewards for frontline colleagues

PFW News June 2013

Alistair Bradley, claims team “Thanks for your intervention and patience and for providing a fair solution. It’s restored my faith in Parcelforce.”

Claire Harrison, MD’s team“Both my husband and I appreciate all your help in enabling the return of the parcel he sent. Once again many thanks.”

DELIVERING THE GOODS FOR CUSTOMERS Some of the recent positive feedback colleagues have earned

The senior manager buddy

programme was first trialled late

last year following feedback from

the 2012 employee survey.

All members of the senior team

have been buddied up with depots,

the hubs and front line teams

across the country, and will visit

them three times throughout the

year.

The visits are an opportunity to

give updates on news across the

business and Royal Mail Group and

for colleagues to ask questions.

These are just some of the hot

topics which emerged following

the first visits earlier this year:

EXPANSION Our expansion plans are

progressing well – check out the

latest news on page 5 Area planners are now working

across depots as postcode

changes are introduced You can see the latest pictures

of progress in Chorley on the

business TV screens

UNIFORM Our workwear review is ongoing

but a number of improved items

have already been introduced,

including cargo trousers, polo

shirts that are more comfortable

and easier to care for, a new

fleece, and a gilet A new waterproof driver’s jacket

based on requests from frontline

staff, has also been introduced

VANS We have taken delivery of 200

additional vans and 53 new

replacement vans - the 53

replaced the ‘54’ plates Another 240 vans are due for

delivery in October to replace

all remaining ‘54’ plates, all vans

registered in 2005 and 2006 and

a few registered in 2007 A further 340 additional vans

and 20 7.5 tonne vehicles to

support expansion should also be

delivered by early October

FOOTWEAR Our range has been extended to

include Dr Martens and Jal boots

and shoes. The Dr Martens are the

same style as Royal Mail. The Jal

styles are lightweight and durable Drivers are being encouraged to

choose boot styles to give better

ankle protection – we are trying

to reduce the number of ankle

injuries drivers sustain when

exiting vehicles.

Points mean rewards

£10 (1,000 points) for every

qualified lead you submit


customer trades just £100







08 PFW News June 2013

6

7

5

THEY GET AROUND Eight area planners are at the heart of Parcelforce’s

transformation programme

PFW News June 2013

2

1 EANN DOULL Head of business readiness

“We’ve got ten new depots and are also

changing postcode boundaries of the

existing depots to ensure we maximise

capacity. Most of our depots are also

having conveyor upgrades to ensure we

are in great shape to face the exciting

challenge that lies ahead.

“The area planners are the single point

of contact for all business transformation

activity in the depot operation. Their

objective is to deliver timely change for

Advance and Expansion at a local level on

time and with a seamless transition for our

customers and colleagues.

“Bob Shields, head of commercial

operations, was instrumental in establishing

the team. Eddie McBride leads the depot

strand and also works extremely closely

with the planners. I co-ordinate the activity

nationally while the planners report

directly to the AGM.”

2 DANNY MCKEANArea planner, Scotland and Northern Ireland

“Travel is one of the biggest factors for me. I

have to cross the water and visit the islands

in Scotland. The service involves planes,

ferries and different types of road transport.

It is quite complicated but it shows that we

are good at coming up with solutions. I’m

definitely confident that we will get through

the challenges. We just need to be organised

and on top of our game.”

3 TREVOR CARMICHAELArea planner, north east

“The expansion plan is going to grow

Parcelforce’s position in the market. I’ve got

two new depots. It’s exciting for the people

who work in them, they are much bigger

sites. Team members are all at different

stages. Some are doing quick moves, some

have already done moves. We are all learning

from each other.”

4 MARK PORTER Area planner, Midlands

“Leicester has a lot of route changes, with

a lot of them going to Coventry, which

is moving to a new depot. There are big

changes in facilities and delivery areas, but

the attitude is positive. It is a strong team

and it’s exciting to be part of our expansion.”

5 DAVID SELLS Area planner, East Anglia

“I have a lot of route and postcode changes

to deal with. Welwyn Garden City has routes

going to other depots. Milton Keynes is

probably the biggest challenge because it’s

a new site, and there is a lot of restructuring.

It will change from being one of Parcelforce’s

medium-size depots to one of the largest.”

6 DARREN WILLETTArea planner, north west

“The challenge is the sites that haven’t been

fortunate enough to get a new depot, coping

with increased volumes. We need to share

the work into the sites that do have the

capacity. It’s a really exciting time. You can

physically see the investment and how well

we are doing. So that’s really good. The

quality of the people in the team is very high.

The co-operation has been fantastic.”

7 DARREN INGLEDEWArea planner, south central

“We are opening the new Basingstoke site

from scratch. With that comes recruitment

to make sure we’ve got the skills to ensure it

will be a successful depot. This role has new

challenges; I am learning a lot. With some

postcode moves you work closely with other

planners and that’s been really good.”

8 CHRIS COMBENArea planner, London

“Charlton is moving lock, stock and barrel

into Crayford, and taking on codes from

London Central, Medway and Tonbridge.

We’re moving Romford into Beckton, as

well as routes from Welwyn Garden City and

routes out of the other London depots. They

are brilliant depots with larger capacities, and

nicer working environments and facilities for

everybody. We are doing a lot of recruiting.

I’m proud to be part of this team.”

9 JEFF PACE Area planner, south west

“My area covers south Wales and south

west England so it is hard to get to more

than two depots in one day. However, all

the management are up to speed and their

teams are aware of what’s happening.

We’re opening up a new depot in Bodmin

in Cornwall. There is a lot of change, but it

is a good news story.”

3

14

9

TEAM TALK

8

09

Paul Stevens, delivery driver“I handle bulk deliveries with a 7.5 tonne vehicle in and around the city centre as well as collections. I enjoy building a rapport with clients, that’s probably the most important part of the job. The more challenging part is delivering to office blocks – especially when there are different companies on every floor.”

Duncan Gittins, delivery driver“My West Bromwich route is a busy one for deliveries and collections – there’s also one of the UK’s busiest junctions, where the M5 and M6 meet.

“I used to manage a food distribution company, so I can see things from the customer side. I know how important quality and timely service is to their businesses.”

BIRMINGHAM IN NUMBERS

11PFW News June 2013

BIRMINGHAMDEPOT FOCUS

PFW News discovers that quality service comes first in the

second city

BE PREPAREDDepot operations manager Peter Hughes, has been with Parcelforce in Birmingham for 20 years, initially as a driver.

“There have been a lot of changes, but these have improved the business. For example extra Post Office collections recently kicked-in. Volumes have increased and we’ve had to adapt, but preparation is the key. We spent three months planning for it and we’ve definitely hit the ground running.

“Birmingham is one of the biggest depots outside London. Last year we delivered 2,295,637 parcels and beat our revenue target by more than £1.8m.

“The secret of this success is the very good team I have around me. They all have a can-do attitude, are flexible, can think on their feet and take responsibility.”

10

BALANCING ACT“My job is to balance productivity and quality of service,” said delivery and collection manager Mohammed Naheeb.

“I make sure workloads are efficient and manageable, while keeping an eye on quality and performance targets. The trick is to stay in regular conversation with drivers, think on your feet and make the right decisions.

“I enjoy coming in each morning and seeing what we are faced with. Teamwork is vital. Without that, nothing would work as well as it does.”

10 PFW News June 2013

CLEAN WINNER“The vehicles are part of our brand, so as well as looking after the legal and policy issues, I make sure they are clean, in good condition and look smart,” said transport DRP Julie Howell.

“We also use the new Transport Control System (developed by delivery manager Trevor King) which gives you a clear picture of each vehicle’s condition as well as what’s where. It means we maximise efficiency and save money. We are refining the system before hopefully introducing it to other depots.”

CUSTOMER FRIENDLYDriver and former bakery boss Phil Evans recently joined from a competitor, and found things to be much more customer-focused at Parcelforce.

“I’m allowed much more responsibility and, in my view, there’s a greater emphasis on quality service,” he said. “One of my customers said to me that Parcelforce should teach other businesses how to be more friendly and professional when dealing with the public.

“I enjoy that part of the job – dealing with customers.”

2,295,637 parcels delivered in 20102/13

1,109,389 collected

98.8% end to end quality

96.9% first-time delivery quality

PROBLEM SOLVERWhile Mohammed (left) looks after the drivers’ schedules, delivery and collection manager Brian Dutton covers the administration and customer enquiry side of the depot’s work.

“There’s always a solution – that’s my motto. And I love getting good feedback. This week we had a customer come in with 35 parcels, all for different countries. We explained it would take time and he’d have to come back later. But my excellent staff got it all sorted out for him and he was delighted.”

PFW News June 2013 1312 PFW News June 2013

Parcelforce Worldwide’s first ever Commercial conference was a chance to celebrate success and

prepare for expansion

FIRED-UP FOR FUTURE GROWTH

Meeting the challenges and

maximising the opportunities

of expansion was the headline

message at our first ever

Commercial conference.

Royal Mail Group chief executive

Moya Greene and Parcelforce

managing director Gary Simpson

were among the speakers as more

than 250 sales, marketing and

customer care colleagues learned

more about the vital role they will

play in doubling our business.

“It is a privilege to have this level

of investment in order to expand,”

said sales and marketing director

Helen Wylde.

“We know there’s a tremendous

commitment from everyone in

operations to make that work.

But responsibility for winning new

customers, keeping them at the

right rate and filling the pipeline

with parcels, lies firmly with sales,

marketing and customer care.

“That was our focus – to ensure

everyone understands the role

they play.”

Interactive exhibition stands gave

delegates the chance to find out

more about the expansion plans

and other business programmes,

with a focus on teamwork and

sharing best practice.

The conference was also an

opportunity for customer-facing

colleagues to feedback to senior

managers and to celebrate last

year’s successes.

Helen added: “These people

know the customer better than

most and gave us great insight

in to how we can develop the

business.

“I’m also very proud of the way

everyone came together and

achieved great things last year, so

we made sure we celebrated that.”

THAT’S THE SPIRIT

The market stall approach was well received and very informative. It was also great to hear how our work plays such an important part in Royal Mail Group’s strategy.Andi Bettridge, campaign manager, marketing services team

Spirit of perseveranceWinner: The MD’s Team“They work quietly and tirelessly across the business to ensure that when a customer is unhappy with our performance we take appropriate action to resolve the situation to

their satisfaction.”

The Commercial conference

also saw the launch of a new

set of awards, with candidates

nominated by the commercial

arm of our business to

celebrate and thank those

people who have gone

beyond the call of duty for our

customers.

The Parcelforce Worldwide

Spirit Award winners are open

to nominations from anyone in

the commercial team for any

Parcelforce member of staff.

Here are this year’s winners…

Making it easier for our customers to do businessWinner: Christine Butcher, marketing executive“Christine is always willing to assist in sorting out customer issues in terms of information, set up and systems. She is always cheerful and professional and prepared to go the extra mile for the team and our

customers.”

Keeping Parcelforce movingWinner: Barry Gordon, operational design and efficiency manager“We have worked very closely with Barry to ‘Keep Britain Moving’, first with the Olympics and latterly on the size base pricing project to ensure that we are ready for the extra volume.”

A moving story Our new integrated marketing campaign, We Keep Britain on the Move, plays an important part in winning customers and driving successful expansion.

Launched at the conference, the campaign is based on customer insight telling us that people are fed up with the recession and determined to get moving again.

The campaign is based on some key principals:• Thrift–Peoplespendtheirpoundswisely.Parcelforcemay charge a small premium but we represent real value because of the excellent service we offer• Community–Ourregionalstructure means we get to know our local communities. We build on the local expertise in our depots and areas• TheBritishentrepreneurialspirit–Parcelforcelovescoming up with new ways to meet a challenge. We are a UK-based parcel company and proudly fly the flag.

“All good campaigns are based on something that reaches people emotionally,” said Helen Wylde.

“Peoplearefedupwiththedouble-dip recession and want to take command of their own future. This campaign is our response to that.”

The adverts feature a union flagmadeupofParcelforcevehicles and real colleagues.

“Our people care passionately that customers get their deliveries on time,” said Helen. “Every ‘thank you’ and ‘well done’ we get is because of what people do locally. We wanted to reflect that in the campaign.”

Putting the customer firstWinner: Nigel Best, head of security“We lead the industry offering the most secure network. We are particularly grateful to Nigel for his continued support including his work on Russia and numerous high profile accounts.”

The motivational aspect was perfect for my team. They came back excited about where the business is going; the challenge is to keep that momentum.Andy Spencer, head of telesales

The event gave everyone a very clear picture of how our work fits in with the company strategy. We know what we need to achieve and what we need to do to get there.TeresaPickersgill,southcentral area commercial manager

The conference was interactive, informative and enjoyable. It was wonderful that the hard work and dedication of our MD team got recognised by the executive team.Wendy Gill, customer experience delivery manager

Moya Greene

PFW News June 2013 15

Prize Sudoku

The “unwavering sunny

attitude” of a Parcelforce

colleague fighting prostate

cancer has inspired his

daughter to raise money for

research into the illness.

North Essex depot

administrator Martin Jones’

daughter Elizabeth completed

the London Marathon in five

hours and 49 minutes, raising

more than £2,000.

Her sponsorship was

boosted by

a series of

fundraising

events, including a

quiz night attended

by Parcelforce

staff, with Martin as

compere, which brought

in an additional £500.

Elizabeth said: “Throughout

his treatment Dad’s

unwavering sunny attitude

was a huge inspiration to me. I

knew I wanted to match Dad’s

determination so I signed up

to run the marathon.”

Martin, who is making

good progress since being

diagnosed in 2010, added:

“I’m so proud of what she’s

done. It’s been a fantastic

effort and colleagues have

also been brilliant

in their support.”

The money

raised is being

donated to

the Prostate

Cancer Research

Centre at University

College London.

COMPETITIONCongratulations to Trevor Bond from Cleveland depot who won last issue’s Sudoku puzzle. Love2Shop vouchers worth £50 are up for grabs this month.

To be in with a chance of winning this issue’s Sudoku, send your completed puzzle to: PFW News Sudoku, beetroot, 68 Leonard Street, London, EC2A 4QX. The closing date for entries is 28 JUNE 2013 and the winner will be decided by a prize draw.

Name:

Work location:

Address:

Tel no:

Email:

In the hot seat

What’s your favourite thing about work?I like being kept busy and I enjoy tackling and solving problems.

What advice would you give to a new colleague?Keep a sense of humour as it can be very busy and challenging.

What are your pet hates?Bad manners and poor driving.

What’s on your stereo or iPod?Rizzle Kicks.

When you were at school, what was your dream job?Probably professional sport. I loved volleyball but also outdoor activities like rock climbing.

Who would be your perfect dinner party guests?Ant and Dec, Michael Bublé and Robbie Williams. That line-up would guarantee a great party!

Julie Howell, transport DRP, Birmingham depot

Congratulations to everyone who recently achieved a long service milestone

LONG SERVERS


Read more about Birmingham depot on p10

30 YEARSKEITH HUXSTEP, Gatwick

20 YEARSKEITH GRAY, AberdeenPHILIP MOORE, BelfastADRIAN MCGARRITY, BirminghamNICKI MUGFORD, BristolSHANE JENKINS, CambridgeMARK KUSZNY, CoventryMICHAEL HORISHNY, Coventry National HubGRAHAM LILES, CharltonALLAN NELSON, GlasgowJAMES SEMPLE, GlasgowCRAIG SCOLLEN, LeedsDAVID WILLIAMS, LincolnPAUL BULLEN, Lincoln

MICHAEL ASHTON, Lincoln JOHN PETTIT, Liverpool ALEXANDER PORTER, Liverpool PHILLIP SALMON, LiverpoolMICHAEL WHELAN, LiverpoolLEE ADDISON, ManchesterNICOLA WILMER, MedwayPHILIP BEESLEY-EVANS, Operations RAY DAKERS, Newcastle CHRISTOPHER ELLIS, NottinghamJEFFREY FOSTER, NottinghamJOHN MCLEOD, Perth DAVE MARTER, Romford STACY MAYBANKS, Romford JOHN LLOYD, Newport

10 YEARS MARK HYNAM, BristolBRYAN VAUGHAN, ExeterJULIAN LILLEY, GatwickSTEVE HIBBARD, Gatwick SIMON DUNFORD, GatwickJONATHAN JENKINS, GloucesterSHARON ATHEY, GloucesterRONALD FITZPATRICK, MedwayANDREW CROSS, Milton KeynesPAUL KILLEEN, North West LondonMALCOLM FOX, North West LondonSURESH DESAI, North West LondonDONALD MCGREGOR, Perth

APRILSOLUTION

5

3

55

4

8

1

2

9 2

5

9

7

4

5 91 2

64

4693

1 586

16 7

4

8

48

42

47

1

8

74 7 5 2

72

1

16

93

58

316

3

2

1 9

8 6 53

7 39 8

2

6 39 872 6

739

43 9

3

98 2

21 4

1 56 13 8

49

3 94

5 71 8

874

26

35

BRAVE MARTIN INSPIRES MARATHON EFFORT

“Colleagues have

A close shaveIt was a birthday like no

other for Naveed Sheikh

when he had his locks

shaved off by none other

than managing director

Gary Simpson.

Naveed, programme

office lead in the

business transformation

team, decided to go for

the birthday chop to

raise money for Comic

Relief– auctioning off

the job of trimming

his hair to the highest

donor.

And after hundreds of

pounds of pledges from

colleagues at Milton

Keynes HQ, it was Gary

who won the honour of

wielding the clippers.

As well as the big

shave, a cake sale

and other fundraising

activities helped raise

more than £500 for the

red nose charity.

The fundraising total

will be boosted by a

further £200 from Royal

Mail Group under the

community support

matched giving scheme.

Naveed added: “It

was certainly the most

unusual birthday. Gary

bought his own trimmers

and he did a very good

job. He could certainly

have a career as a barber

if he wished!

“I hadn’t told my family

what I was doing, so

they got quite a shock

when I went home – I’ve

also been feeling the

cold on my head like

never before, but it’s all

for a good cause.”

DURING

BEFORE

been brilliant in

their support”

AFTER

LAST WORD

With the North West Processing Centre nearing completion, head of hubs Steve Trisic says there is plenty to look forward to

Steve Trisic, who has overall responsibility for the national and international hubs in Coventry, is relishing the prospect of the new Chorley facility opening in September.

“The fabric of the building is up, and they are putting in the machinery. There will be a gradual introduction of parcel testing. We will ramp it up to make sure it’s robust before it goes live in September.”

Steve joined Parcelforce in June 2012, and it was the expansion that drew him to the company.

“I’ve worked in hubs all my life,” he said. “I spent many a year shutting hubs down. The opportunity of working for a company that is expanding and wants to invest was fantastic for me.”

Expansion within an ever changing market brings new challenges, but Steve is sure that the business is well-placed to meet them.

“People are ordering on the internet, we’re seeing a huge move from B2B to B2C and everybody wants everything much quicker.

“The challenges are making sure that you can respond to the demands of tomorrow. That means you’ve got to have the capacity and ability to absorb extra business at relatively short notice.”

Parcelforce’s staff are key to growing a bigger, more successful business, he says.

“We have a large fixed base of staff who are well trained and motivated. It makes the job a million times easier.

“We are in a fortunate position because we are making money and growing and investing, the thing that is paramount behind that is that we offer a quality service. We are on a constant improvement curve.”

STEVE TRISIC

lead the way - myroyalmail … · the bus-side adverts, on the streets in may and june, are just...

Documents