lavacon 2015 youngblom
TRANSCRIPT
When Machines Curate Their Own Technical Information
October 29, 2015
Then and Now
Information / Content Changes
Maturity of information delivery approach
Effe
ctiv
enes
s of I
nfor
mat
ion
Del
iver
y
Paper Documents
Web, Mobile, contentElectronic Documents
Intelligent Content
Adapting Information to Technology
NOW Information optimized for online Publish info in responsive HTML Expect quick access to only the
content needed Machines and humans
performing searches Intelligent – meta data required
for search
THEN Information optimized for print Publish PDF to web Access to all information online
is accepted Humans only perform searches Willing to search through whole
documents
Improve the Information Experience
Use the intelligence built into your content
Anticipate the informationneeds of customers and service partners
Know what’s happening with your machines
Leverage the power of Interactive Content
What Is Interactive Content?
What is Interactive Content?
“Interactive”
Incorporates the “Human Thing” in IoT
Simple to Advanced levels of interactivity
IoT Enabled Machines
IoTPlatform
Machine
AnalyticsReports
Technician
Content Authors
Repositories
Lookup repair procedures, parts lists, product information
IoT Machines & Interactive Content
Technician
IoTPlatform
Machine
AnalyticsReportsContent Authors
Repositories
Intelligent, Interactive Content Delivery solutions
Results: Interactive Content
Machine data guides the content delivered
Documentation is specific to the User and Machine
Most accurate product status and readings are captured
Compliance data is captured
Service efficiencies – faster and more first time fixes
Example Use Cases
Product Installation instructions Diagnostics manuals Operation or Maintenance Procedures Manufacturing / Work Instructions QA Test procedures Compliance or regulatory records
Benefits of Interactive Content
Enhance customer experience and satisfaction Increase machine safety Improve service, first time fix rates Reduce customer support call times Generate new revenue sources Improve content quality Reduce publishing and
distribution costs
Scott YoungblomEVP, Worldwide SalesPhone: 734.330.2966Email: [email protected]
Thank You!
Questions on interactive documents?Ask the Oberon experts for more details