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PUNCAK N IAGA (M) SDN.BHD..

PRENTION ON ORAIONAL PRAIC B MR. TN HI KUN, GENERAL MANAGER

13 February 2009

Malaysia’s Water Specialist Cleanliness Is Our Practice

ADB Twinning Regional Forum

Daejeon, Korea

The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of

the Asian Development Bank (ADB), or its Board of Governors, or the governments they represent. ADB does not guaranteethe accuracy of the data included in this paper and accepts no responsibility for any consequence of their use. Terminologyused may not necessarily be consistent with ADB official terms.



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SECTION TITLE

A PROFILE OF PUNCAK NIAGA

B PRIVATISATION OF WATER SUPPLY

C WATER CONCESSION HELD BY PUNCAK NIAGA

D PLANT AND PERFORMANCE IMPROVEMENT

E ACHIEVEMENT

FTECHNOLOGY AND INITIATIVES TO ENHANCE THELEVEL OF SERVICE

OUTLINE OF PRESENTATION



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SECTION A

PROFILE OF

PUNCAK NIAGA



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CORPORATE STRUCTURE

PNHB

PUNCAK SERI (M) SDNBHD

NS WATER SYSTEM SDNBHD

PUNCAK OIL & GAS SDNBHD

PUNCAK RESEARCHCENTRE SDN BHD

PUNCAK NIAGA (INDIA)SDN BHD

PUNCAK NIAGA (M)SDN BHD

UNGGUL RAYA (M) SDNBHD

IDEAL WATERRESOURCES SDN BHD

SYARIKAT BEKALAN AIRSELANGOR SDN BHD

PERBADANAN URUSAIR SELANGOR BHD

100%

100%

70%

100% 100%100%

100%100%

A. PROFILE OF PUNCAK NIAGA HOLDINGS BHD



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CORPORATE STRUCTURE


Investment holdings company specializing in water supply.

Incorporated in January 1997.

First water company to be listed on the Bursa Malaysia Security under

the Infrastructure Project Company (IPC) in July 1997.

Operates its business through 2 main subsidiaries:

•Puncak Niaga (M) Sdn. Bhd. (PNSB) – Water production

•Syarikat Bekalan Air Selangor (SYABAS) – Water distribution



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CORPORATE STRUCTURE


Authorised share capital : USD 406 mil

Paid-up capital : USD 128.5mil

Revenue for 2007 : USD 432 mil

Employees

•

Management 198•Executive 748

•Non-executive 3236

Total 4182



AREA OF OPERATION – MALAYSIA

A. PROFILE OF PUNCAK NIAGA HOLDING BHD



AREA OF OPERATION – PENINSULAR MALAYSIA


SELANGOR



AREA OF OPERATION – SELANGOR, MALAYSIA


Hulu Selangor

Kuala Selangor

Sabak Bernam

Gombak

Petaling

Hulu Langat

Sepang

Kuala Langat

Klang

Kelanang

Morib

Batu

Tanjung Dua BelasBandar

Teluk Panglime Garang

Jugra

Klang

Kapar

Bukit Raja

Damansara

SungaiBuloh

Petaling

Ampang

Hulu Langat

Semenyih

Berenang

Kajang

Hulu Klang

Setapak

Rawang

Serendah

Hulu Yam

Batang Kali

SungaiTinggi

Sungai Gumut

Kuala Kalumpang

KalumpangHulu Bernam

Peretak

Rasa

Pasangan Batang Berjuntai

Hulu TinggiTanjung Karang

HujungPermatangKuala Selangor

Api-Api

Jernam

Ijuk

Pasir Panjang

Sabak

Bagan Nakhoda Omar

Dengkil

Labu

Sepang

SG. TENGI

SG. SIREH

RANTAU PANJANGSG. SELANGOR

SG. RANGKAP

KEPONG

BUKIT NENAS

NORTH HUMMOCK

SG. DUSUN

BUKIT TAMPOI

SALAK TINGGI

SG. LANGAT @ CHERAS

SG. LANGAT

@ MILE 10

SG. SERAI

AMPANG INTAKE

AMPANG IMPOUNDING

GOMBAK

SG. BATU

BATANG KALI

KUALA KUBU BAHRU

SG. PANJANG (BERNAM RIVER

HEADWORKS)

KELUMPANG

SG. SELISEK



SUBSIDIARY – SYARIKAT BEKALAN AIR SELANGOR SDN. BHD.


It holds the concession for the water distribution service in the State of

Selangor, Kuala Lumpur, and Putra Jaya, Malaysia.

Concession period for 30 years from 2005 to 2035.

Some statistic

• Land area cover : 8,250 sq. km

• Population serve : 7.3 mil

• Meter connections : 1.52 mil

• Total billings amount : USD 420 mil• Volume of water supply per day : 3,850 MLD ( 850 MGD)

• Pipe network : 24,700 km

• Reservoirs : 1,169 no

• Booster stations : 444 no

SYABAS



SUBSIDIARY – PUNCAK NIAGA (M) SDN. BHD.


It holds the concessions to operate and maintain 29 water treatment

plants in the State of Selangor, Malaysia.

Concession period for 25 – 30 years until 2020 - 2034.

Volume of water treated and supply per day: 1,930 MLD (424 MGD)

Main activities in the financing, planning, design, construction,

management, operation and maintenance of water treatment plants.

It has the financial and technical capability to undertake conventional

build-only contracts, design-build turnkey contracts, build-own-operate-

transfer (BOOT) contract, and privatization through concessions;

encompassing water intake, treatment plant and transmission pipeline.

PNSB



RESPONSIBILITY


SERVICE RESERVOIR

FLOW METER

PUMP HOUSEBALANCINGRESERVOIR

TO CONSUMERS

TO CONSUMERS

RAW WATER SOURCE

RIVER

DAM

PNSB RESPONSIBILITY SYABAS RESPONSIBILITY

WATER TREATMENT PLANT

• DISTRIBUTION• NON REVENUE WATER (NRW)• BILLINGS

PRODUCTION



SECTION B

PRIVATISATION OF

WATER SUPPLY



Why privatize Water Treatment Plant (WTP) in 1994 ?

1. High financial burden to develop water supply infrastructures.

2. Increase in water demand.

3. Poor management of existing water treatment plants.

B, PRIVATISATION OF WATER SUPPLY

BACKGROUND



SECTION C

WATER

CONCESSION HELD

BY

PNSB



No ConcessionCommence-

mentExpiry

Concessionperiod

Capacitymld (MGD)

1.0 Privatisation of 26 existingWTPs (TORT –PCCA)

22 Sep 1994 21 Sep 2020 26 years 930

2.0 BOOT of SSP2 (CCOA) 22 Mac 1995 31 Dis 2020 25 years 950

3.0 BOOT of Wangsa Maju WTP(CA)

18 Jul 1998 17 Jul 2028 30 years 45

4.0 Operation and Maintenanceof 3 dams

01 Jan 2005 21 Sep 2020 15 years -

5.0 Privatisation of Sg Lolo WTP(TORT)

01 Dis 2006 31 Dis 2034 28 years 5

Total 1,930

C, WATER CONCESSION HELD BY PNSB - CONTINUE

EXISTING CONCESSION AGREEMENT



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SECTION D

PLANT AND

PERFORMANCE

IMPROVEMENT



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PNSB has to comply with the following criteria asstipulated in the concession agreement.

1. Designated Quantity and uninterupted supply.

2. Designated Quality based on the National Standard of Drinking Water issued by Ministry of Health.

3. Meeting other contractual, legal and statutoryrequirement.

D, PLANT AND PERFORMANCE IMPROVEMENT

CONTRACTUAL OBLIGATION OF THE CONCESSION



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To ensure the criteria are met, among others, PNSB has takenthe following actions.

1. Capital investment to rehabilitate and upgrade the existing 26WTPs.

2. To monitor the quality of water beginning from raw waterentering WTP until treated water flow out of Balancing Reservoir.

3. To develop a comprehensive Standard Operation Procedure (SOP)for every activities in the WTP.

4. To develop and implement an intensive and extensive trainingprogramme for all level.

5. To promote and adapt a systematic approach to work with

certification by International Body, including ISO 9001, ISO14001, and OHSAS 18001.

6. To comply with the Occupational Safety and Health Act 1994 andadaptation of safe and healthy work culture at workplace.

D, PLANT AND PERFORMANCE IMPROVEMENT - CONTINUE



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The scope of capital works included the followingRehabilitation and Upgrading Programmes : -

1. Refurbishment of aged structures like pumphouse, intakes,clarifier and filters.

2. Upgrade of treatment process with more advance technology.

3. Replacement of Old and aged equipments such as pumps,switchboards, valves etc.

4. Enhance the capacity of power supply to reduce disruption.

5. Installation of Online analyser.

6. Improve the laboratories capability.

1. REHABILITATION & UPGRADING OF WTP




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Sg Dusun WTP

Rantau PanjangWTPDilapidated Raw Water Intake facilities Modernised Intake structure

Treatment Facilities house inconcrete structure

Treatment Facilities house inwooden structure

Condition of WTPs Before and After Takeover

1. REHABILITATION & UPGRADING OF WTP - continue




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Sg Rumput WTP

LaboratoryUpgrading

Partial Treatment Plant Ultra Filtration (Membrane)Treatment Plant

Old Laboratory Condition Modernized Laboratorycondition






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Cheras Mile 11WTP

Sg Langat WTP

Rock Gabion Weir Mass Concrete Weir

Aged Raw Water Pump New Raw Water Pump






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Installation of Bandscreen at intake Rehabilitation of filters

Refurbishment Works



Installation of Scrubber systemInstallation of On-line analyser at BRH WTP



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Upgrading of power supply from11kV to 33 kV

Replacement of Starter panel New Control panel at filter gallery



Construction of Power building

Refurbishment Works



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The quality of the treated water is monitored through 5

levels:

1. At WTP level, using online analyser and routine manualtesting.

2. By PNSB’s Central Laboratory

3. By independent certified laboratory.

4. By MOH

5. By SYABAS

2. MONITORING OF DRINKING WATER QUALITY




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Frequency of testing as required by the contract – Exceed MOH

Group Parameter Raw Water Settled Water Treated Water

Bacteria-logical

Total Coliform& E. coli

Weekly - Daily

Group 1

PhysicalTurbidity, colour, pH

and chlorine Weekly

Two (2) hourly for

turbidity andcolour only

Two (2) hourly forturbidity, colour, pH,

chlorine residual, tasteand odour

Group 2

InorganicsAluminium,ammonia, iron,manganese,fluoride, etc

Monthly -Two (2)hourly for

fluoride

Group 3

Heavy metals

Lead, chromium,silver, cadmium,arsenic, copper, etc

Every three months - Every three months

Group 4PesticidesDDT, aldrin, dieldrinetc

Every three months - Every three months

Group 5RadioactivityGross alpha, grossbeta

When necessary - When necessary

2. MONITORING OF DRINKING WATER QUALITY - continue




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• PNSB had developed and documented a comprehensiveStandard Operation Procedure (SOP) for operation andmaintenance of it’s WTPs.

• Some example of SOP:-

Method to run and operate the machines, equipmentsand instrument.

Method to conduct laboratory tests.

Method to prepare and handle chemicals.

Method to mix and dose chemicals.

Method to handle the breakdown of equipments ormachines.

3. COMPREHENSIVE STANDARD OPERATION PROCEDURE




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PNSB has provided comprehensive training for:-

• Process & Maintenance:-

Staff continuously undergo related job training to enhancetheir knowledge.

• Multi-tasking:-

Besides the job related training, staff are trained to handleother aspects of the WTP which includes operations and

maintenance works.

4. COMPREHENSIVE TRAINING PROGRAMME FOR STAFF AT ALL LEVEL



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ISO Certification by Lloyd’s Register Quality Assurance

1 QUALITY MANAGEMENT SERVICES

15 existing, SSP2, Wangsa Maju WTPs

ISO 9001:2000

(Upgraded from ISO 9001:1994)

2 ENVIRONMENTAL MANAGEMENT SYSTEM - SSP 2WTP

ISO 14001 : 2004

(Upgraded from ISO 14001 : 1996)

3 OCCUPATIONAL HEALTH & SAFETY MANAGEMENT

SYSTEM – SSP2 WTP

OHSAS 18001 : 1999

4 STANDARD MALAYSIA, LABORATORY ACCREDITATION – SSP 2 WTP

(Field Of Testing : Chemical)

MS ISO/IEC 17025 2005

5 LABORATORY ACCREDITATION

Upgraded Version

(Field Of Testing : Chemical & Microbiology)

MS ISO/IEC 17025 2005

5. PROMOTING AND ADAPTATION OF A SYSTEMATIC APPROACH TO WORK




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PNSB has fully complied with the statutory occupationalhealth and safety requirements.

1. Developed Health, Safety and Environment Policy for thecompany.

2. Developed a comprehensive Safety Management System andProcedures.

3. Formation of Corporate Safety and Health Committee with six (6)sub-committee at WTPs and regional level.

4. Registered all WTPs with the Department of Occupational Safety

and Health Department (DOSH).

5. Avail of Certificate of Fitness for all machineries from DOSH.

6. ADAPTATION OF SAFETY AND HEALTHY WORK CULTURE AT WORKPLACE




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6. All WTP have been equipped with Chlorine Leak DetectionSystem.

7. Five (5) major WTPs have been equipped with Chlorine ScrubberSystem.

8. The health of all plant staff and operators are examinedregularly to ensure they are not affected by chemical hazardexposure.

9. Staff are trained to instil awareness of the importance of safetyand health at work place towards achieving zero accident.

6. ADAPTATION OF SAFETY AND HEALTHY WORK CULTURE AT WORKPLACE -continue




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Recognition of safety and health practice atworkplace by third party:-

a) Government Organisation – NationalCouncil for Occupational Safety andHealth, Ministry of Human Resources(NCOSH)

National Excellence Award in Safety andHealth organised by NCOSH

(i) SSP2 WTP – Gold Trophy 2006 –Water Utility Category

(ii) Wangsa Maju WTP – Gold Trophy2007 – Water Utility Category

6. ADAPTATION OF SAFETY AND HEALTHY WORK CULTURE AT

WORKPLACE




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Recognition of safety and health practice at workplace bythird party:- (continue)

b) Non-Government Organisation

i. Malaysia Society of Occupational Safety and Health(MSOSH)

MSOSH Award:

– SSP2 WTP:

» Grand Award - 2001.

» Gold Merit Award - 2002.

» Gold Award - 1999, 2000, 2003.

– LPA Wangsa Maju:

» Gold Award - 2002, 2003.

– LPA Sungai Langat :

» Gold Award - 2003.

– LPA Rantau Panjang:

» Gold Award - 2003.

6. ADAPTATION OF SAFETY AND HEALTHY WORK CULTURE AT

WORKPLACE




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SECTION E

ACHIEVEMENT



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Past years production records against Designated Quantity for 26 WTPs

Production of the 26 existing WTPs have exceeded the Designated Quantity.

E, ACHIEVEMENT - CONTINUE

1. MEETING DESIGNATED WATER QUANTITY – TOBT OF 26 WTP



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0

200

400

600

800

1000

1200

J a n

J a n

J a n

J a n

J a n

J a n

2003 2004 2005 2006 2007 2008

Year

P r o d

u c t i o n ( M L D )

Production

Designated QuantityStage 1 : 475 MLD

Stage 1 & 2 : 950 MLD

Past years production records against Designated Quantity

SSP2 WTPs has achieved demand capacity.

The production could not exceed the Designated Quantity due to lower thanexpected demand

1. MEETING DESIGNATED WATER QUANTITY – BOOT OF SSP2




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0

10

20

30

40

50

60

J a n

F e b

M a r

A p r

M a y

J u n

J u l

A u g

S e p t

O c t

N o v

D e c

J a n

F e b

M a r

A p r

M a y

J u n

J u l

A u g

S e p t

O c t

N o v

D e c

J a n

F e b

M a r

A p r

M a y

J u n

J u l

A u g

S e p t

O c t

N o v

D e c

J a n

F e b

M a r

A p r

M a y

J u n

J u l

A u g

S e p

O c t

N o v

D e c

2005 2006 2007 2008

Year

P r o

d u c t i o n ( M L D )

Production

Designated Quantity

Past years production records against Designated Quantity – Wangsa Maju WTP

Wangsa Maju WTP has achieved production capacity exceeded theDesignated Quantity.

1. MEETING DESIGNATED WATER QUANTITY – BOOT OF WANGSA MAJU WTP




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2. MEETING DESIGNATED WATER QUALITY


Quality of treated water at treatment plant outlet to meet thedrinking water standard laid down by the Ministry of Health

Coliform Absent Fluoride 0.4 – 0.6 mg/L

Free residual chlorine 1.5 – 2.0 mg/L Aluminium < 0.2 mg/L

Turbidity < 5 NTU Iron < 0.3 mg/L

Colour < 15 HU Manganese < 0.1 mg/L

pH 6.5 –

9.0 Ammonia < 1.5 mg/L

DRINKING WATER STANDARD



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Observedperiod

All treatment plant

%

Compliance% Violation

2006 99.96 0.04

2007 99.93 0.07

Test results of treated water at treatment plant outlet (TPO)

• Compliance at treatment outlet exceed 99.9 %.

• Based on monitoring by Ministry of Health (MOH), overall drinkingwater quality in Selangor achieved its objective in meeting withthe Drinking Water Quality Standard.

2. MEETING DESIGNATED WATER QUALITY




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SECTION F

TECHNOLOGY AND

INITIATIVE TO

ENHANCE THE

LEVEL OF SERVICE



F INITIATIVES TO ENHANCE THE LEVEL OF SERVICE CONTINUE



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2. High speed microsand settling process (Actiflo System)

• Full conventional treatment with compact state of the art waterclarification system, introduced in SSP2 WTP.

• This clarification system has short retention time of less than30 minutes due to its high settling rate and thus reduce plantstart-up time.

• This system is able to consistently produce high quality of treated water despite fluctuation of raw water quality.

F. INITIATIVES TO ENHANCE THE LEVEL OF SERVICE - CONTINUE

1. TOTAL AND ADVANCE WATER TREATMENT TECHNOLOGY(continue)




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46Clarification using ACTIFLO System at SSP2 WTP



F INITIATIVES TO ENHANCE THE LEVEL OF SERVICE - CONTINUE



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3. Dissolved Air Floatation System (DAF)

• Introduced in Wangsa Maju WTP with design capacity of 45MLD and commenced operation in Jul 1998.

• The available space for plant construction was limited. Hence

this system, which occupy small footprint was preferred.

• System effective for removal of high organic matters.

• System is suitable for raw water with low colour and turbidityespecially from dam.

• Wangsa Maju WTP is the one and only in Selangor.






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F. INITIATIVES TO ENHANCE THE LEVEL OF SERVICE CONTINUE





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4. Membrane Technology• Very popular in developed country namely United States, Europe and

Japan.

• Introduced at two (2) partial treatment plant namely Kepong and SungaiRumput since October 2007.

• Ever since the upgrading, both WTPs have not been shutdown for reasondue to raw water quality problem.

Ultra Membrane Filters installed at Sg.Rumput WTP

Sungai Rumput WTP – afterupgrading





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Sg. Langat

Sg. Tengi

Sg. Selangor

NEGERI SEMBILAN

DARUL KHUSUS

PAHANG

DARUL MAKMUR

PERAK DARUL RIDZUAN

Location of 28 intake managed by PNSB

Bernam RiverHeadworks

Sg. Selisek

Sg. Dusun

Kalumpang

Sg. Tengi

KualaKubuBharu

Batang Kali

Kepong

North Hummock

Sg. Buaya

Sg. RangkapSg. Gombak

Sg. Rumput

Sg. Pusu

Wangsa MajuSg. Batu

Sg. Selangor Fasa 2

Rantau Panjang

Sg. Keroh

Cheras Bt. 11

Klang Gates

AmpangIntake

Sg. Serai

Sg. Langat

Bkt. Tampoi

Salak Tinggi

Sg. Pangsoon

Sg. Lolo

Sg. Buluh

Sg. Klang

Sg. Bernam

Sg. Sireh

6 water catchment areas inSelangor that supply raw waterto 33 WTPs.

Sg. Langat


2. RIVER WATER MONITORING SYSTEM




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• A fully automated river water quality monitoring station giveswarning on potential pollution load upstream of a WTP’s intake.

• Installed at 6 WTP, i.e. Sungai Langat, Cheras Mile 11, BukitTampoi, Gombak, Labu Lanjut Intake and SSP2 WTPs.

• Activates early warning/alarm on potential pollution to allowWTPs operators to take early precautionary actions. Parametersmonitored are: -

Ammonia.

Dissolved Oxygen.

Turbidity.

pH.

Nitrate.

Phosphate.

Total Dissolved Solids / Conductivity.

2. RIVER WATER MONITORING SYSTEM




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1. Introduction of Online Monitoring Automation System

• All WTPs have been equipped with online analyser for processcontrol.

• Specific parameters would be analysed from raw water at

intake until treated water flow out of WTPs.

2. SCADA and Telemetry System

SSP2 WTP has been equipped with state-of-the-art fullautomation system.

Full operation of the WPT is conducted by competent staff from Control Centre.

It is capable of online real-time monitoring of importantparameter i.e. flowrate, water level etc.

3. ONLINE MONITORING AND AUTOMATION SYSTEM




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• Introduced at Wangsa Maju WTP in2000.

• System is very effective for 24 hoursreal-time compound securitysurveillance.

• The system advantages:

Reduce security personnel thusreduce manpower cost.

Able to detect and record anyencroachment and alert the

operator on-duty.

System will store every recordingfor 30 days.

4. ELECTRONIC SECURITY SURVEILLANCE SYSTEM




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PNSB has established Water Resources and Environmental Unit(WRES) to:-

1. Monitor development activities and raw water quality withincatchments areas by conducting:-

–

Environmental Impact Study

– Environmental Case Investigation

– River Sanitary Survey Programme

2. Conduct Environmental Awareness Campaign.

5. WATER RESOURCES & ENVIRONMENTAL SURVEILLANCE UNIT

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