know what your customer wants with surveymonkey

7/29/2019 Know What your Customer Wants with Surveymonkey

1/117

How To Use

andreachiu2013

1


2/117

andreachiu2013

2


3/117

andreachiu2013

3


4/117

andreachiu2013

4


5/117

andreachiu2013

5


6/117

andreachiu2013

6


7/117

andreachiu2013

7


8/117

andreachiu2013

8


9/117

andreachiu2013

9


10/117

andreachiu2013

10


11/117

andreachiu2013

11


12/117

andreachiu2013

12


13/117

andreachiu2013

13


14/117

andreachiu2013

14


15/117

andreachiu2013

15

6


16/117

On your Internet browser, type

www.surveymonkey.com

andreachiu2013

16
http://www.surveymonkey.com/http://www.surveymonkey.com/


17/117

You will see this...

andreachiu2013

17

8


18/117

Click Sign Up Free

andreachiu2013

18


19/117

20


20/117

Type your desired username

andreachiu2013

20

21


21/117

Type your password

andreachiu2013

21

22


22/117

Type your password again...

andreachiu2013

22

23


23/117

Type your email address here...

andreachiu2013

23

24


24/117

Click Sign Up

andreachiu2013

24

25


25/117

Your account has been created!

andreachiu2013

25

26


26/117

andreachiu2013

26

27


27/117

andreachiu2013

27

28


28/117

Click Create Survey

andreachiu2013

28

29


29/117

You can either create a new survey...

andreachiu2013

29

30


30/117

Or use an existing template...

andreachiu2013

30

31


31/117

andreachiu2013

31

32


32/117

andreachiu2013

32

33


33/117

andreachiu2013

33

34


34/117

Click on Create a new survey

andreachiu2013

34

35


35/117

Type the survey title here...

andreachiu2013

35

36


36/117

Select Customer Feedback

andreachiu2013

3

37


37/117

Click on Continue...

andreachiu2013

37

38


38/117


andreachiu2013

3


39/117

40


40/117

Or edit the survey title here...

andreachiu2013

41


41/117

andreachiu2013

42


42/117

Click on Edit Title

andreachiu2013

43


43/117

andreachiu2013

44


44/117

Type the new title...

andreachiu2013

45


45/117

Click Save

andreachiu2013

46


46/117

andreachiu2013

47


47/117

Under Page 1, click on Add Question

andreachiu2013

48


48/117

Lets get the name of our

respondent...

andreachiu2013

49


49/117

Select the Question type

andreachiu2013

50


50/117

If name is optional, do not check

this...

andreachiu2013

51


51/117

Click Save & Add Next Question

andreachiu2013

52


52/117

Type your second question...

andreachiu2013

53


53/117

Choose the Question Type

andreachiu2013

54


54/117

Check this if an answer is required...

andreachiu2013

55


55/117


andreachiu2013

56


56/117

andreachiu2013

57


57/117

andreachiu2013

58


58/117

andreachiu2013

59


59/117

andreachiu2013

60


60/117

andreachiu2013

61


61/117

Type your question here...

andreachiu2013

62


62/117

Choose Rating Scale for Question Type

andreachiu2013

63


63/117

andreachiu2013

64


64/117

andreachiu2013

65


65/117

andreachiu2013

66


66/117

It will look like this...

andreachiu2013

67


67/117

Check this to require an answer...

andreachiu2013

68


68/117

Click on Save & Add Next Question

andreachiu2013

69


69/117

andreachiu2013

70


70/117

andreachiu2013

71


71/117

Such as Multiple Choice...

andreachiu2013

72


72/117

With Yes, No or Neutral as the

answer...

andreachiu2013

73


73/117

You may add a Comment Field...

andreachiu2013

74


74/117

And require an answer...

andreachiu2013

75


75/117

andreachiu2013

76


76/117

andreachiu2013

77


77/117

Type your question...

andreachiu2013

78


78/117

Choose Rating Scale

andreachiu2013

79


79/117

Type the fields to choose from

andreachiu2013

80


80/117

Assign weight for each rating...

andreachiu2013

81


81/117

Check to require an answer...

andreachiu2013

82


82/117


andreachiu2013

d hi

83


83/117

andreachiu2013

d hi 2013

84


84/117

andreachiu2013

andreachiu2013

85


85/117

andreachiu2013

andreachiu2013

86


86/117

andreachiu2013

87


87/117

It will look like this...

andreachiu2013

88


88/117

Click on Save & Close

andreachiu2013

89


89/117


andreachiu2013

90


90/117

Drag the scroll bar down...

andreachiu2013

91


91/117

Click on Preview Survey

andreachiu2013

andreachiu2013

92


92/117

3

andreachiu2013

93


93/117

94


94/117

andreachiu2013

andreachiu2013

95


95/117

96


96/117

andreachiu2013

It will indicate the questions that need

97


97/117

It will indicate the questions that need

answers...

andreachiu2013

andreachiu2013

98


98/117

andreachiu2013

99


99/117

100


100/117

Click on the X

andreachiu2013

101


101/117

You will go back to this page

andreachiu2013

102


102/117

Click on Send Survey

andreachiu2013

103


103/117

You now have your Survey Web Link!

andreachiu2013

andreachiu2013

104


104/117

andreachiu2013

105


105/117

andreachiu2013

106


106/117

107


107/117

Via Web Link

andreachiu2013

108


108/117

Via Email

andreachiu2013

109


109/117

By embedding it in your website

andreachiu2013

110


110/117

By posting in your Facebook wall

andreachiu2013

111


111/117

Or embed it in your FB page!

andreachiu2013

andreachiu2013

112


112/117

113


113/117

You can track the responses!

andreachiu2013

A d l h l !

114


114/117

And analyze the results!

andreachiu2013

andreachiu2013

115


115/117

andreachiu2013

116


116/117

andreachiu2013

117


117/117

know what your customer wants with surveymonkey

Documents