know the network for sis98
TRANSCRIPT
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Know The Networkfor Partners
Implementation
April 2008
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Contents
Service Contract Management Practice Overview
Service Support Center interface
Process flows:
Initial Set-up : Partner gains tool access
Engage: with customer, register engagement
Collect: collect data
Process: data processed
Apply: identify to execute changes
Maintain: keep customer data updated
ServiceContract
Management
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Service Support Center.Opening cases
Access to CNAC:
Service Tools => Know The Network (KTN) => Engineer Setup
Register new network for reporting:
Service Tools => Know The Network (KTN) => Register new Networkfor Report
CNAC Technical Support:Service Tools => Know The Network (KTN) => Technical Support =>CNAC
ISIR (In-Service Inventory report) Technical Support:
Service Tools => Know The Network (KTN) => Technical Support =>ISIR
General Technical Support:
Service Tools => Know The Network (KTN) => Technical Support =>
General
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Service Support Center: www.cisco.com/go/ssc
Open Case.
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Know the Network.
Network Engineer gains access to the CNAC tool
1. Open SSC case to request access (storecase # for future reference, example010203-00100203 )
2. Obtain access to External CNAC trainingmaterial
3. Pass COLT Assessment
4. Receive download link and documentation
5. Install CNAC on computer
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Service Support Center:Engineer Setup request
Know The Network (KTN)
Engineer Setup
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Know the Network.Network Engineer gains access to the CNAC tool
P
AR
T
N
ER
C
I
S
C
O
OpenCase
Reviewdata
Case
Closed
Hasnetworkengineer
passedCOLT ?
Yes
No Add CCO id
to CNACexternal list
Reviewcollateral
TakeCOLT test
Retrievedaily COLT
results
COLTpassed ?
receives linkto download
CNAC
Case
Closed
Ready !
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Know the Network.
Engage.
Partner registers new network for report request
1. Identify right customer to engage with2. Convince customer to enter into a Network Assessment engagement
3. Open SSC case to Register new Network engagement with followinginformation:
4. Retrieve Case # (example 012345-001234)
1. Engineer initial set-up case # (example010203-00100203 )
2. Engineer First Name
3. Engineer Last Name
4. Engineer CCO id5. Partner Country
6. End customer Country
7. Your Service Contract administrator CCO id
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Service Support Center:Register new Network for Report request
Please register my new network/customer for generation of report.
Engineer initial SSC set-up case #:
Engineer First Name:
Engineer Last Name:
Engineer CCO id:
Partner Country:
Partner Service Contract administrator CCO id:
End customer Country:
example 010203-00100203
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Know the Network.
Collect.
Partner collects network data
1. Connect to customer network2. Configure CNAC, enter registration Case # (obtained in Engage
step, example 012345-001234) into the CCO field in CustomerIdentification
3. Collect data4. Email data to Cisco
5. Update the registration Case with:
1. List of contract numbers that represent the contractual baselinefor the inventory (comma separated): example 23456789,23456790, 23456791 ...
2. Expected Chassis Report count: example 157 chassis
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012345-001234
enter the network registrationcase number in CCO field:
Know the Network.
Logging the registration case number in theCNAC Tool
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Service Support Center.
Update Case
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Service Support Center.
Update Case
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Service Support Center.
Update Case
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Service Support Center.
Update Case
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Service Support Center.
Update Case
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Know the Network.
Process.
Cisco generates ISIR
1. Confirms receipt of network data file
2. Match case # on received file against open case
3. Verify contract #s, reconfirm if small inventory
4. Generate ISIR
5. Send to Partner
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Know the Network.
Apply.
Partner uses report to identify actions
1. Receive ISIR and decrypt2. Review EOS items, Uncovered/Covered items
3. Determine and update target coverage and locations
4. Submit a quote request to Service Sales Operations torequest a migration quote for SIS98 legacy servicecoverage.
5. Submit a separate quote request for uncovered equipment?
6. Finalise quote requirements and submit order.
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Customer In-Service Inventory
Partner identifies which products to quote
Contract Converage? = Yes, implies current coverage exists. Filter
for No or Other, and update requested coverages
Description
Filter03.04
ActionStep
H
SCMP IN-SERVICE INVENTORY REPORTING
Customer In-Service Inventory As of:
*************************
Worksheet Errors
Require Resolution
*************************
Original Sort Order: Device I dentifier, Serial Number Cisco Product Number
CUST IDENTIFIERS
HostName/IPAddress
Serial
Number
Cisco Product
Number
Product
Type Product Family Ship Date Cust Part ID EOS Date EOS? EOS Within?
Contract
Coverage?
Contract
Number
Service
Level
Product
Begin Date
Product
End
Date
Contract
Bill-To ID
Contract Bill-To
Customer Name
Optional
172.20.1.20 17408820 WS-X5225R= CARD C5000 JAN-24-2000 No No
172.20.1.20 22300887 WS-X5410= CARD C5000 OCT-17-2000 7/15/2008 No 6+ Months Yes 3677376 CSSPD 8/22/2007 7/15/2008 20946291 ABC COMPANY
INSTRUCTIONS
For reference purposes,
optionally enter unique,
internal customer identifier
for the device
NOTE: Contract and coverage information listed below reflects a snapshot i n time.
Additional coverage adds and changes may have been in-flight at the time this report was generated and may not be reflected here.
8/27/07 11:40 AM
DEVICE IDENTIFIERS EOS INFORMATION CURRENT CONTRACT COVERAGE
Click to Sort(Select Sort Order)Sort by:
Click to FilterTurn Filters On/Off: H
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The CNAC tool is directly supported by TAC (Technical Assistance Centre),if the user encounters issues downloading or accessing the CNAC Tool,please follow the help links (top right corner in the toolkit section) on the
page and he/she would be able to raise a case with Cisco TAC Support.
Watch the CNAC Release 1.1 Video On Demand (VOD) at:http://tools.cisco.com/cmn/jsp/index.jsp?id=70040
Cisco End-Sales and End-of-Life productshttp://www.cisco.com/en/US/partner/products/hw/tsd_products_support_end-of-sale_and_end-of-life_products_list.html
Other Useful Links & Information
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