kickoff 10 sept

8/17/2019 Kickoff 10 Sept

1/23

I15SG1125 KICK OFF

Asrul Rosli, Snr. Project Manager

[email protected]

mailto:[email protected]:[email protected]


2/23

© 2012 Avaya. All rights reserved. 2

Project Team

Name Designation Mobile# mail

Asrul Rosli Snr. Project Manager +60122212060 abinrosliavaya.co!

"alasubra!anian# So!an

$So!an%

A&&&M 'ngineer +6(6)*2)*0 b11avaya.co!

,ohn -ar!an Syste! SessionManager 'ngineer

+6(/)266) jhar!anavaya.co!

mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


3/23

© 2012 Avaya. All rights reserved.

Statement o! "or $ %CCCM

Install& con!ig're an( test )1* +% Pair o! %,a-a Control Manager ser,ers& ./ic/ .ill

incl'(e0

nstall the Avaya &ontrol Manager ad!inistration so3t4are.

ntegrate the Avaya &ontrol Manager a55lication to 4or 4ith 1 Avaya Auraˊ&o!!unication Manager syste!s.

ntegrate Avaya &ontrol Manager to 4or 4ith 1 Avaya Session Manager Syste!s

ntegrate Avaya &ontrol Manager to 4or 4ith 1 call !anage!ent syste!s.

ntegrate Avaya &ontrol Manager to 4or 4ith Avaya one789 Agent so3t4are.

nstall &ontrol Manager on the second server# 4hich 4ill be the high7availability

server.

ntegrate Avaya one789 Agent central !anage!ent into &usto!er active directory or

o5en light4eight directory a55lication 5rotocol $:;AP% environ!ent.

nstall and con3igure S5here.

;e!onstrate ho4 to use &onversation S5here to !anage &o!!unication

Manager $&M% vectors.

Provide $% days onsite training to custo!er


4/23

© 2012 Avaya. All rights reserved.

Statement o! "or $ Session S-stem Manager

Install& con!ig're an( test Session Manager an(S-stem Manager& ./ic/ .ill incl'(e0

nstall $2% Session Manager servers.

nstall $1% Syste! Manager server.

&on3igure SP integration to 1 Avaya Aura&o!!unication Manager server.

&on3igure SP integration to 1 Avaya &ontrol Manager

syste!.

&on3igure SP integration to 2 &isco &all Manager

syste!.


5/23

© 2012 Avaya. All rights reserved. (

Project P/ases $ Planning Design Stage

Revie4 e>isting disaster recovery re?uire!ents androuting as it relates to Session Manager.

;evelo5 net4or diagra! 3or Session Manager and

Syste! Manager# 4hich !ay include@

Session Manager session initiation 5rotocol $SP% entityto5ology.

or 4ith the &usto!er to co!5lete the Session Manager5lanning 3or!s


6/23


Project P/ase $ Installation

%,a-a %'ra Session Manager &on3igure basic nternet 5rotocol $P% settings.

Run installation scri5t and u5grade a55lication so3t4are# i3

re?uired.

%,a-a %'ra S-stem Manager :oad solution te!5late onto server 3ro! &usto!er75rovided

bootable !edia.

&on3igure e!bedded Avaya Secure Access :in gate4ay# i3

re?uired.


7/23© 2012 Avaya. All rights reserved. *

Project P/ase $ Im3lementation Con!ig'ration

%,a-a %'ra Session Manager &on3igure re!ote access to Session Manager server.

Balidate Session Manager installation integrity.

%,a-a %'ra S-stem Manager

Balidate Syste! Manager installation integrity.

Add Session Manager net4or routing 5olicy.

%,a-a %'ra Session Manager Session InitiationProtocol )SIP* Integrations

&on3igure SP integration to 1 Avaya Aura &o!!unication

Manager servers.

&on3igure SP integration to 1 Avaya &ontrol Manager syste!s.

&on3igure SP integration to 2 &isco &all Manager syste!s.


8/23© 2012 Avaya. All rights reserved. )


%,a-a Contact Center Control Manager %33lication nstall the Avaya &ontrol Manager ad!inistration so3t4are.

"uild a Single :ocation# Site# ;e5art!ent# and =ea! under

CrganiDational &hart.

Sync the &M objects to a de3ault sync =ea!. ntegrate the Avaya &ontrol Manager a55lication to 4or 4ith

1 Avaya Aura &o!!unication Manager syste!s.ˊ

&on3igure a Single :ocation# Site# ;e5art!ent# and =ea!.

&on3igure Announce!ent !anage!ent.

&on3igure :icense =racer 3or &M.

ntegrate Avaya &ontrol Manager to 4or 4ith 1 Avaya

Session Manager Syste!s


9/23© 2012 Avaya. All rights reserved. /


&on3igure :icense =racer 3or SMER.

ntegrate Avaya &ontrol Manager to 4or 4ith 1 call !anage!ent syste!s.

&on3igure :icense =racer 3or &MS.

ntegrate Avaya &ontrol Manager to 4or 4ith Avaya one789 Agent so3t4are.

&on3igure SSCF:;AP ready syste! 3or one78 Agent.

nstall &ontrol Manager on the second server# 4hich 4ill be the high7availability server.

&on3igure the &ontrol Manager server to 4or as a standby server in the high7availabilityenviron!ent.

&on3igure the &ontrol Manager co!5onents to 4or in high7availability !ode.

&on3igure all connectors to 4or in a 5ri!ary and secondary !ode.

&on3igure the database re5lication 5rocess bet4een the 5ri!ary and secondary server.

&on3igure Avaya &ontrol Manager 4ith active directory integration# using a single active directory

grou5 3or adding agents. :oad and con3igure central !anage!ent so3t4are on &usto!er75rovided server.

ntegrate Avaya one789 Agent central !anage!ent into &usto!er active directory or o5en

light4eight directory a55lication 5rotocol $:;AP% environ!ent.

nstall and con3igure S5here.

;e!onstrate ho4 to use &onversation S5here to !anage &o!!unication Manager $&M%

vectors.


10/23© 2012 Avaya. All rights reserved. 10

Project P/ase $ Testing

%,a-a %'ra Session Manager an( %,a-a %'raS-stem Manager

'>ecute the standard test 5lan as de3ined in the 5lanning

3or!s.

%,a-a Control Manager %33lication Testing =est Avaya &ontrol Manager connectivity to the connectors

covered under this State!ent o3 or.

Beri3y that Avaya &ontrol Manager can add and re!ove

objects 3ro! syste!s integrated 4ith under this State!ent o3or.



Kno.le(ge Trans!er

%,a-a Control Manager %33lication Provide a 3our7hour basic no4ledge trans3er that covers the

3ollo4ing to5ics@

Syste! overvie4.

-o4 to !anage users.

-o4 to !anage 5er!issions.

-o4 to use the de5loyed connectors.

'nviron!ent overvie4 $syste! services# database !aintenance

and !aintenance7related ?uestions%.

%,a-a Control Manager %33lication

Provide $% days onsite training to custo!er



C'to,er an( Im3lementation S'33ort


'>ecute the Session Manager cutover 5lan as develo5ed and

de3ined by the Avaya 5roject tea! and &usto!er.

%,a-a Control Manager C'to,er4 Im3lementationS'33ort Stage

Provide u5 to t4o hours o3 re!ote su55ort 3or GA and issue

resolution on the 3irst7day7o37business that the Avaya &ontrol

Manager a55lication has been 5laced into 5roduction.



Project Doc'ments

Doc'ment Descri3tionSession Manager "orboo ;ocu!ents 4hich contains@

• &o!5lete 5lanning 3or!s.

• n3or!ation on server and SP entities.

Session Manager

%rc/itect're Diagram

Bisio diagra! o3 Session Manager and

connected SP entities.T/ree (a-s onsite

no.le(ge trans!er /an(o't

P;H docu!ent containing training slides.



"oring +o'rs

Standard or -ours@ =his 5roject has been ?uoted toinclude all su55ort during standard service hours 0)@00 to

1*@00 $local ti!e% Monday through Hriday# e>cluding Avaya

designated holidays. 3 it beco!es necessary 3or Avaya to

5er3or! the 4or out o3 hours or on a Saturday# Sunday or

an Avaya designated holiday# additional charges 4ill a55ly.

Ion7service a33ecting 4or 4ill be 5er3or!ed during

standard 4or hours.


15/23© 2012 Avaya. All rights reserved. 1(

6cl'sion

nstallation or testing o3 &usto!er75rovided co!5onents. Product training certi3ication and installation training.

$hile not 4ithin the sco5e o3 this SC# i3 training and

certi3ication are re?uired# &usto!er can contact its

account tea! and Avaya :earning Services.%%,a-a %'ra Session Manager an( %,a-a %'ra

S-stem Manager

Set7u5 and con3iguration o3 Avaya So3t4are J5grade

Manager 3eature in Syste! Manager.



C'stomer 7es3onsibilities

;esignate a single &usto!er 5oint o3 contact $SPC&% 3or Avaya. =he individual 4ill have a

thorough understanding o3 &usto!erKs business re?uire!ents and technical environ!ent#

and 4ill be able to re5resent &usto!er on all business and technical decisions.

Provide 4ritten or verbal in3or!ation as re?uired by Avaya to co!5lete the Services.

Provide access to all 5arts o3 &usto!er net4or that are 4ithin the sco5e o3 this 5roject#

as re?uired 3or the delivery o3 the Services.

Provide access to 3acilities and 5ersonnel as necessary 3or Avaya to 5er3or! itsres5onsibilities.

Provide resolution o3 net4or issues# such as band4idth# static# call ?uality# 5acet loss#

jitter# delay# or other i!5edi!ents.

Provide the a55ro5riate version o3 the a55lication so3t4are on digital versatile dis $;B;%

in advance o3 the Avaya technical resource arriving on 5re!ise to install the so3t4are.

&usto!er can do4nload core a55lication so3t4are using Avaya Product :icensing and;elivery Syste! or 4or 4ith its account tea! to ac?uire a co5y o3 the so3t4are on ;B;

3or an additional 3ee.

=he Partner is res5onsible 3or the registration o3 the 5roduct# onboarding the solution into

the ER=# and correction o3 the custo!er !aintenance records to ensure any 5roduct

co!5onents# no longer re?uired# are re!oved 3ro! the custo!erKs records.


17/23© 2012 Avaya. All rights reserved. 1*

C'stomer 7es3onsibilities (cont’d)

Beri3y location$s% !eet the Avaya environ!ental re?uire!ents. 'nsure 5roject tea! !e!ber$s% 5artici5ation.

Provide in5ut and a55rove schedule 5rior to nstallation Stage.

'nsure that the custo!er deliverables are !anaged# co!5leted# and

closed.%,a-a %'ra Session Manager an( %,a-a %'ra S-stem Manager

Training

Provide a 5ro5erly e?ui55ed training roo! 3or u5 to eight 5artici5ants.

$Partici5ants should have an understanding o3 the SP 5rotocol 5rior to

training.% =he training roo! should be e?ui55ed 4ith@ &o!5uter screen 5rojector.

hiteboard.

&usto!er75rovided Syste! Manager and Session Manager :ab#

including at least one Avaya Aura9 &o!!unication Manager 6.8.


19/23© 2012 Avaya. All rights reserved. 1/

C/ange Management Process

Jntil such ti!e as any change re?uested is 3or!ally agreed to by authoriDed signature# Avaya shall

continue to 5er3or! to the ter!s and sco5e o3 the original SC.

'ither 5arty !ay re?uest changes to this State!ent o3 or $SC% at any ti!e. &usto!er and Avaya

4ill each designate a single 5oint o3 contact 3or the authoriDation o3 5roject change re?uests. &usto!er

and Avaya 4ill use only the 5rocedure under this Section to control changes to the SC.

Since a change could a33ect the 5rice# schedule# or other ter!s o3 this SC# both Avaya and &usto!er

!ust a55rove each change be3ore a!ending the SC. All change re?uests 4ill be sub!itted in 4riting

using the Avaya &hange Manage!ent Re?uest A55roval Hor!. &usto!er and Avaya 4ill describe the

change and include 4hatever rationale and esti!ated e33ect the change 4ill have on the SC.

&usto!er and the Avaya 5roject !anager 4ill revie4 the &hange Manage!ent Re?uest A55roval Hor!.

Hor any change re?uested# Avaya shall be entitled to adjust the ti!e o3 5er3or!ance and the charges 3or

the 4or to be 5er3or!ed. Any adjust!ents to the ti!e o3 5er3or!ance or the charges 3or the 4or to be

5er3or!ed# 4hich result 3ro! a change re?uest shall be set 3orth on the &hange Manage!ent Re?uest

A55roval Hor!.

=he change 4ill then be acce5ted 3or sub!ission to the other 5arty# or it 4ill be rejected. 3 rejected# the

&hange Manage!ent Re?uest A55roval Hor! and a rejection rationale 4ill be returned to the originator.

3 the &hange Manage!ent Re?uest A55roval Hor! is sub!itted to the other 5arty# the receiving 5arty

shall have three business days to agree to the 5ro5osed change by signing the &hange Manage!ent

Re?uest A55roval Hor!.

A55roved changes as re3lected on an authoriDed and e>ecuted &hange Manage!ent Re?uest A55rovalHor! 4ill then be incor5orated into the SC and beco!e 5art o3 the agree!ent bet4een the 5arties


21/23


%CCCM

Server Reu?ire!ents 1 5air $2% 3or a55lication

1 5air $2% 3or the database

-o4 to de5loy -A and A&&&ML Sa!e siteL Potential t4o

sitesL

Active7Active 4ill re?uire :"

SG: clustering


22/23


Session an( S-stem Manager

BMare or Syste!L 3or BMAR' re?uire 1 P F

3or syste! 5lat3or! re?uire P address.

3 syste! they need to &;CM and ;;CML

SM Session Manager need to have se5arate address.


23/23

kickoff 10 sept

Documents