04/08/23

Wednesday 4th March 2009

04/08/23

Quality is simply defined as the experience that a person has when interacting with his / her organisation.

Quality is a constantly evolving concept informed by many things.

The term Quality (or Quality Management) as used in the Victorian Disability Act 2006 and the Quality Framework 2007 relates to how an organisation delivers support and services.

04/08/23

“The Quality of a service is only as good as the staff employed”

Are the two mutually exclusive?

Can we identify what is ‘good’ about staff and incorporate into service culture?

04/08/23

“We ensure service Quality by only employing staff with relevant

qualifications”

Does Cert 4 qualifications guarantee good staff?

04/08/23

“Our annual client survey results clearly indicate that our clients are

happy with our service quality”

Are they?

04/08/23

2pm-2.10pm Josie Prioletti – Facilitator Welcome , Forum Overview

2.10-2.25pm Melinda Smith Service User Perspective

2.30pm-2.45 Mary Nolan Parent Perspective

2.50pm-3.05 Linda Smith /Cath McNamara-joint presentation Service user and Carer Perspective

3.05pm-3.25 Merrilee Cox – Quality manager Mackillop family services Managing Quality –diverse funding streams & exploring ext external quality Systems.

BREAK

3.45-3.55pm Anne Brinsden – Manager of Standards and Outcomes Measurement Uunit ,DHSPresents ‘Quality, everyone’s business, all of the time’

3.55-4.15pm Brendon Butler – ‘Team Leader, Quality Management’

Quality Framework (overview) Audits

Questions-for Anne and Brendon

4.25-4.45pm Toni Reeves-Industry Training BoardShowcase-Resources

Josie-wrap up-/close