Job Interview Questions & Answers: Know What to Expect and What to Say

Although many candidates dread them, job interview questions are wonderful things! They are your greatest opportunity to prove to the interviewer that you are the best person for the job! The key is to give better answers than anyone else. To do this, you must: (1) Anticipate likely questions; (2) Develop excellent answers; (3) Practice! Be enthusiastic and confident when responding to questions. Don't rush your answers, but don't ramble on and on, either. Try to, um, avoid, like, using unnecessary words, right? And um, repeating yourself or, like, annoying phrases, you know? A good technique is to write out your answers to the questions you anticipate, then edit them to make them more concise. Then practice your polished answers out loud, over and over. If you can have someone help you do a "mock interview," that would be the best way to do this. Most questions will relate either to your ability to do the job or to the type of employee you will be. Here's one that is very commonly used to help the interviewer learn about both: "Tell me a little about yourself." When responding to this request, you should focus on both your personal and professional values. Always be honest, but talk about your best traits only, especially those that relate to the position for which you are applying. Highlight experiences and accomplishments you are most proud of. Here's an example: "I'm an experienced communications specialist with extensive knowledge of public information tools and techniques. I've developed comprehensive communication plans for major public events, written dozens of articles accepted by worldwide publications, and created specialized educational programs for adults and students. I am always eager to learn new methods and procedures, and have implemented continuous improvement techniques in my past positions that saved money and increased productivity. I like working with people and enjoy group projects, but am also a self-starter who doesn't mind working on my own. I'm a volunteer with the local chapter of Special Olympics and enjoy participating in community events. My goals are to complete my Master's Degree and broaden my experiences with community relations." Remember to tailor your response to the specific job. By studying the job announcement, you'll get a good idea of the skills and experience being sought. Work those into your response. Consider this your own personal commercial. If the interview consisted of only this ONE chance to sell yourself, what would you say? "What do you feel has been your greatest work-related accomplishment?" Choose one example from your past that was important to you and helped the company you worked for. Give specific details about what you did, how you did it, and what the results were. Try to pick an accomplishment that relates to the position for which you are applying. Employers like to hear about accomplishments that reduced expenses, raised revenues, solved problems or enhanced a company's reputation. "What is your greatest strength?" This is a great chance to highlight your best skills. Don't pick just one, focus on your top three or four. Some examples are: leadership skills, team-building skills, and organizational skills. Determine which strengths would fit best with the position for which you are applying. For example, if the job announcement stresses the ability to handle multiple tasks, you could say: "I'm good at organizational skills, prioritization and time management. But my greatest strength is my ability to effectively handle multiple projects and deadlines." "What is your greatest weakness?" Be careful with this one. Most interview guides will tell you to answer it with a positive trait disguised as a weakness. For example, "I tend to expect others to work as hard as I do," or "I'm a bit of a perfectionist." Interviewers have heard these "canned" answers over and over again. To stand out, be more original and state a true weakness, but then emphasize what you've done to overcome it. For example: "I've had trouble delegating duties to others because I felt I could do things better myself. This has sometimes backfired because I'd end up with more than I could handle and the quality of my work would suffer. But I've taken courses in time management and learned effective delegation techniques, and I feel I've overcome this weakness."

IMPORTANT: Be sure the weakness you talk about is NOT a key element of the position! "How do you handle stressful situations?" Give some examples of stressful situations you've dealt with in the past. Tell how you use time management, problem-solving or decision-making skills to reduce stress. For example, tell them that making a "to-do" list helps. Site stress-reducing techniques such as stretching and taking a break. Don't be afaid to admit that you will ask for assistance if you are feeling overwhelmed. If it's true, say you actually work better under pressure. "What is the toughest problem you've had to face, and how did you overcome it?" Try to make this about a problem that faced your company and not just you or your particular work group. The bigger the problem, the better. Give specific examples of the skills and techniques you used to resolve this problem. Emphasize the successful results. Be generous in sharing credit if it was a team effort, but be sure to highlight your specific role. "Have you ever had to discipline a problem employee? If so, how did you handle it?" This is a likely question if the position for which you are applying requires supervisory duties. Explain how you used problem-solving skills, listening skills, and coaching skills to help the employee. If those techniques turned the employee around, be sure to say so. If those techniques failed, tell how you followed the company's policies and what the end result was. "Why do you want this position?" Here's where your research about the company will help you stand out among the other candidates. Explain how you've always wanted the opportunity to work with a company that... provides a vital public service, leads the industry in innovative products, whatever... find something specific about that company that you can tie in with your answer. Explain how your qualifications and goals complement the company's mission, vision and values (use specific examples). If you are applying for a position in a company for which you already work, explain how you'll be able to apply and expand on the knowledge and experience you've gained from your current position, and will be able to increase your contributions and value to the company through your new responsibilities.

"Why are you the best person for this job?" As with all other questions, be confident and enthusiastic when you answer this. Don't try to say you are the best qualified person, because you don't know the qualifications of the other applicants. Instead, emphasize several reasons why you should be hired. For example: "I've got extensive experience in [name the appropriate field] and have the specific skills you are looking for. I'm a fast learner who adapts quickly to change and will hit the ground running. I'm dedicated and enthusiastic about helping your company meet its goals, and will provide top-quality results with minimal oversite. I'm an outstanding performer who takes pride in my work. You won't have any regrets when you hire me." UNEXPECTED QUESTIONSInterview questions and answers can only be predicted and prepared for to a certain extent. There are endless variations and no way to know every question in advance. But that doesn't matter. Because you know there will be unexpected questions, you will not cringe or freak out when they pop up, as some applicants will. Instead, you will turn them into opportunities to shine even more brightly. No one knows you better than you. Memorize a list of your best features, your best selling points. Use every opportunity and unexpected question to mention these. Realize that sometimes what you say isn't as important as how you say it. Be confident, enthusiastic, and remember to smile often. QUESTIONS YOU SHOULD ASKOften the interviewer's last question is, "Do you have any questions for me?" Candidates who do not have questions show a lack of initiative and give the impression that they have minimal interest in the position. Stand out from those lazy job seekers by asking questions! Have your questions ready in advance. Relate them to the company or its accomplishments/challenges (your research of the company will show and further impress the interviewer). Don't ask any question that shows that you have not done your research about the company. Do not ask questions related to you, such as "When will I be eligible for my first raise?" or "How often will I be subjected to a performance review?" Don't bring up money. (You can do that after you are offered the job.) In addition to specific questions you develop based on what the company does, here are some sample generic questions: What do you enjoy most about working here? Be sure the person you ask actually works for the company. Some organizations, especially public agencies, have interview panels in which employees from other agencies participate. Is there anything I've mentioned that makes you think I'm not the best candidate for this job? If they do mention something that's bothering them about you, such as lack of specific experience, this gives you a last-ditch effort to change their opinion about you. If you've thought about your possible weaknesses in advance, you should have a prepared answer to those weaknesses. For example, "I know I have limited experience in this field, but what I lack in specific experience I make up for in enthusiasm and desire to excel. I'm a fast learner and I'll work harder than anyone else to be a top producer on your team." When do you expect to make your final decision? Questions for Communication Specialist position

Communication1 We all have to work with people bosses, co workers or customers who are difficult . Would you describe for me on of the most difficult people or situations youve had to deal with and specifically, how you handled that person or situation.

Teamwork2 Tell me about a time you worked as a member of a team and how you were able to contribute to project success? What was oyur role? Was the team project successful?

3 Describe a time when you got co-workers or classmates who dislike each other to work together. How did you accomplish this? What was the outcome?

4 Describe a time when you got co-workers or classmates who dislike each other to work together. How did you accomplish this? What was the outcome?

Oral communication5 Give me a specific example of a time when a co-worker or classmate criticized your work in front of others. How did you respond? How has that event shaped the way you communicate with others.

Effectively dealing with the media6 What do you do when the media call? Specific

Commitment to task7 Describe the system you use to keep track of multiple projects. How do you track your progress so that you can meet deadlines. How do you stay focused?

PRE INTERVIEW STRATEGY #2: Research the company.Most companies have web sites these days. Check them out. Do a search for articles and news stories about the company. Ask around. You can even call the company directly and ask a few questions. Your goal is to determine:1. The company's reputation.Is this a company you'd be proud to name as your employer?2. The company's benefits.Salary isn't everything, and sometimes you won't know what it is until you are hired and negotiate an amount. But most companies will tell you about the other benefits they offer, such as pension plans, vacation and sick leave, health care programs and so forth.3. The company's mission, vision and goals.Find out as much as you can about what the company does and how it does it. Search the Internet to see if the company has issued any press releases recently, and read them. Knowledge is power, and in this case, the more you know about the company, the better off you'll be at the interview. You will stand out among the candidates -- whoever interviews you will be impressed that you took the initiative to do this, because most job seekers do not.PRE INTERVIEW STRATEGY #3: Study the job description carefully and make sure your application and/or resume compliments what the company is looking for.You shouldnothave a generic resume that you submit for all job openings. You want one that matches your talents and skills to those desired by the company for that job. In other words, if the job announcement makes it clear that someone with strong accounting skills is needed, be sure to highlight any accounting or bookkeeping duties you've done in the past, even if they were a relatively minor aspect of your previous jobs. Don't spend valuable space on your resume and application on skills they are not interested in. (I.e., if you're applying for a job as a ditch digger, don't tell them how great you are at organizing files.) Instead, emphasize how well you fit their idea of the best-qualified candidate forthatjob.PRE INTERVIEW STRATEGY #4: Prepare for questions that will be asked during the interview.By studying the job announcement, you should have a fair idea of what kinds of questions you will be asked. Some questions are generic in nature and fairly standard for most interviews, while others are specifically related to the position you hope to fill. Put yourself in the hiring person's shoes... what would YOU want to know about potential candidates? What kinds of questions would YOU ask to determine who would be best for the position and the company?A list of possible questions and sample answers is provided atJob Interview QuestionsReview this, but develop your own list of potential questions based on the position, and practice your answers. Also be aware that unexpected questions may be asked. Don't become flustered if this happens. Just remain calm, take a deep breath, and think before answering.PRE INTERVIEW STRATEGY #5: Prepare questions you will ask during the interview.Yes, in addition to ANSWERING questions, you should ASK some. This opportunity usually comes at the end of the interview, when their final question is, "Do you have any questions for us?" Of course you do! Most job seekers do NOT have questions, so here's another opportunity for you to set yourself apart from those other candidates.Come up with a few of your own questions, based either on the research you've conducted about the company or specifics about the position for which you are applying. Even rather generic questions such as, "What do you like best about working here?" are good. (If is is an interview panel, make sure the person you direct this question to actually works for the company. Some companies, particularly public agencies, get people from other agencies to assist with interview panels.)PRE INTERVIEW STRATEGY #6: Visit the interview location a day or so before your interview.There's nothing more stressful than getting lost and being late for your interview. Before the interview date, find out exactly where you'll be going, where you will park, and how long it takes you to get there (consider the time of day and traffic impact). This dry-run will ensure you'll be there right on time when it counts.PRE INTERVIEW STRATEGY #7: Plan what to wear to your interview.Yes, this seems like common sense. But some people don't think about what they're going to wear until the morning of the interview. Then they scramble to find something that's appropriate and clean. Imagine putting on that rarely used suit an hour before your interview and discovering that it no longer fits! Plan your outfit in advance, try it on to make sure it fits well, and get it cleaned and pressed if necessary.When deciding what to wear, think "conservative business attire." Even if you are interviewing for a field job in which you'll wear jeans and steel-toed boots, those clothes arenotappropriate for the interview. It's always better to dress "up" than to dress "down." The key is to look professional.Here are some preparation tips:(1) Think about your hair in advance and make sure it's as ready for the interview as your clothes. Do you need a haircut or touch-up on the color? (2) Do not plan to wear perfume or cologne. Having no noticeable scent is better than turning your interviewer off by wearing too much perfume/cologne (or wearing a scent that unpleasantly reminds an interviewer of his/her ex-spouse). It's safest to wear no scent at all. (3) Women, if you decide on a dress or skirt, make sure it's not too short. Be conservative, remember? (4) Same goes for shoes... chose a pair that are stylish, but conservative and comfortable. Make sure they're clean and/or shined.PRE INTERVIEW STRATEGY #8: Plan what to bring to your interview.At a minimum, bring a few extra copies of your application and/or resume. If you have letters of recommendation, bring copies of those, as well. If you don't have any letters of recommendation but have time to obtain some from your past employers or character references, do so -- even if you have to speed things up by writing them yourself and then getting permission from your references to sign their name to them. Having letters of recommendation ready to hand out at the interview will give you another leg up on your competition, and make you stand out among many applicants.If appropriate for the position, considering bringing a portfolio with examples of work you've done. In all likelihood, there won't be time for you to show your work during the interview. But perhaps you can leave your portfolio and pick it up later, or provide copies.Now, Good Luck on your interview!

During Job Interviews Strategy #1: Arrive early.Job interviews require punctuality; arrive early. Yes, this is a "common sense" strategy that you should already know. But you'd be amazed at how many candidates show up late for their interviews! Talk about a negative first impression! Plan to arrive at least 15 minutes prior to your interview time. Use that 15 minutes to relax and mentally prepare.If something unavoidable happens and you absolutely can't make it on time, call BEFORE your scheduled time and explain your situation. Be honest, courteous, and apologetic (even if it wasn't your fault). Then ask for another time.

During Job InterviewsStrategy#2: Make your introduction and greeting memorable.Job interviews can involve dozens of candidates over the course of several days. You need to stand out from the pack and be remembered! So make your introduction and greeting more memorable than most. Do this with everyone you are introduced to, including the receptionist or Human Resources person who meets you prior to the interview:Smile, make eye contact, shake hands, and say their name.Make your smile genuine, and don't be afraid to show some teeth. You are very happy to be there, right?Make eye contact and notice the color of their eyes. Continue to make eye contact throughout the interview process. This is very important, because failing to make eye contact or constantly looking away creates the impression that you are hiding something or not being honest.Shake hands "properly." If you have sweaty palms (which is only natural, even if you ARE well prepared), try to unobtrusively wipe them off before shaking hands. Perhaps you could keep a handkerchief or tissue in your pocket or purse for this purpose. Then extend your hand to the person you meet, whether they've extended theirs or not. When you shake hands,match the strength of your grip to theirs.Don't forget to make eye contact. Release after a couple of shakes.Speak aloud the name of the person you are introduced to. You can add "Nice to meet you" before or after their name. Everyone likes to hear their own name. Plus saying their name will show that you are paying attention, and it will help you to remember it.Job interviews require you to make a powerful, positive first impression. Do this by smiling, making eye contact, shaking hands and saying their name. Your first impression will be a lasting one.

During Job InterviewsStrategy #3: Use body language that shows you are enthusiastic, confident, and comfortable with the interview process.Job interviews can seem like intimidating situations, but as the old saying goes, "Never let 'em see you sweat."Walk into the room in a manner that exudes confidence and control. Not timid, but also not rushed. Just like you're walking up to greet a friend.After the greetings (discussed under Strategy #2), sit when and where they indicate. (I use the term "they" because many interviews are conducted by a panel of 3-5 people instead of just one person. But these strategies will apply no matter how many people are interviewing you.) Sit properly. This means showing good posture, sitting up straight and looking attentive. Do not slouch or lean way back and clasp your hands behind your head to indicate how "comfortable" you are! Do sit comfortably (you may be there a while) and don't sit on the edge of the chair as if you're eager to run away. Do not fidget. (Sheesh! Who thought something as simple as sitting down could get so complicated?)Job interviews can involve a panel of people asking you questions. If there is more than one person asking questions, face that person and make eye contact when you answer them. But then extend your eye contact to everyone in the room if your answer is longer than a few seconds. You're speaking to all of them, not just the person who asked the question.Remember to smile!

During the Job Interview Strategy #4: Be yourself, but only up to a point.Let your personality show, but don't overdo it. Match your demeanor to that of the interviewers. For instance, if they joke around a bit to break the ice, go with it but don't laugh insincerely. Don't tell any jokes yourself. If you have a sense of humor and you've deduced that the interviewers do, too, you can use this in some of your answers (to a certain extent and when appropriate). You want to present yourself as a serious professional but also someone who easily gets along with others and is a pleasure to work with. You want to belikeablebut never phony.Also, you want to exude confidence but never arrogance.

During Job InterviewsStrategy #5: Answer questions clearly and confidently.Because you've prepared in advance and anticipated many of the questions, your answers should be clear, concise and confident. Do not mumble or speak in a voice too quiet to be heard. You don't want the interviewer to ask you to speak up or repeat your answer.Do not ramble. Give enough detail to sufficiently answer the question and then stop talking.One of the great advantages of anticipating questions and practicing your answers in advance is that you can "edit" them before the actual interview. Many companies limit the interview time to 20 minutes or less. You want your answers to be short, focused and to the point. If you're not sure you've given enough information, simply ask, "Did I answer that sufficiently for you, or would you like more details?"

During Job InterviewsStrategy #6: After answering their questions, ask some yourself.Remember those questions you thought of during your PRE-INTERVIEW STRATEGIES phase? When the interview starts to wind down and they ask if you have any questions for them, be sure to speak up. In addition to the questions you thought of in advance, you might have a few based on how the interview went. If you want clarification about the job or the hiring process, ask now. Donotask questions related to salary, vacation time, etc. Save those for after they offer you the job.Your last comment should be that you feel you would be a good asset for the company andyou definitely want the job.Don't forget this!

During Job InterviewsStrategy #7: Exit gracefully.When it's clear that the interview is over, hand out copies of your letters of recommendation (if you haven't already done so) and any other portfolio items. Shake hands again and thank your interviewers for their time and the opportunity to interview for the position. If you remember the names, say them as you thank them. Leave the room (don't forget your purse or brief case!) and breathe a big sigh of relief, knowing that you did an excellent job!1. To re-emphasize that you really want the job.This is assuming, of course, that youdowant the job. If, after the interview, you don't think it's the right job for you, don't bother sending a thank-you letter.

2. To provide further explanation of something discussed at the interview.For example, if there was some discussion of your leadership skills but you forget to mention a great example from a previous job, put this in your letter.

3. To say thank you.You really should be thankful. There may have been dozens (or even hundreds) of applicants for that position. Even though your qualifications are what got you the interview, be humble and appreciate the opportunity you were given to show them in person what a wonderful asset to the company you will make!

4. To take another opportunity to make yourself shine in comparison to the other candidates.A short thank-you letter can be written in less than 30 minutes, but only a small percentage of job seekers actually bother doing this. So by sending this letter, you will create another favorable impression that sets you above the rest.If you're not sure who to address the letter to, call the Human Resources person who scheduled your interview. Get the names (and spelling) and mailing address of whoever conducted the interview.Your letter can be handwritten, but I'd only recommend this if you have wonderful handwriting. If in doubt, do it on a computer.It's better to send it as a regular letter through the mail than to do it by e-mail. People get so much email these days they may ignore yours. As email becomes more popular, real letters become rarer, and thus more special. A letter will get their attention when an email message may not. But send your letteras soon as possible.You want it to arrive before they've made their final decision.

POST INTERVIEW STRATEGY #2: Don't be shy about making follow-up calls.It's often sad but true that many companies take forever to fill a position, and keeping applicants informed of the process is a low priority for them. They may tell you after the interview that they'll make a decision within two or three days, and let you know either way. Hah! Don't count on it! Theywillcall you if you are selected, of course. But the process may take longer than expected. And if you are not their number-one choice, they'll take their time in sending out your "notice of non-selection" (if they bother sending one at all).So don't wait -- take action! If the allotted time has passed and you haven't heard anything, call the company and ask about the status of that job.POST INTERVIEW STRATEGY #3: Don't worry, be happy.If you've followed the strategies you've learned, the chances are very good that you will be selected for the position. But should wondering about it keep you up at night? No. The process is now out of your hands, so worrying about it won't do you any good. There are only two possible outcomes. Either you got the job and you will be notified in due time; or you didn't get the job.Even if you didn't get selected for that particular position, don't consider this as a "failure" -- it isnot.No interview is a failure, or a waste of your time. Each one should be considered a valuable opportunity to practice and sharpen your interviewing skills.And if you believe in "fate," maybe you just weren't meant to get that job because a better one is waiting for you!POST INTERVIEW STRATEGY #4: Negotiate your salary when you are offered the job.Sometimes salaries are set; you take the job, you take the stated salary. But other times the salary is open to negotiation and the employer has a range to work with, based on your skills and experience. Most often you will be offered the lowest salary in that range. But don't be afraid to request a higher starting salary, particularly if your skills and experience warrant it. There is a fine art to salary negotiation. For more information, check out this web site:POST-INTERVIEW STRATEGY #5: If you got the job, go celebrate! If you didn't, don't despair, just start again.How does your work experience equip you for this job?Find the key abilities and skills required for this position in the job posting. Describe how you demonstrated these skills in your previous jobs.Key skills for clerical positions usually include communicating with customers, employees and other individuals to answer questions and obtain and give information, taking and directing calls, filing, compiling, checking and distributing documents and correspondence, recording data and scheduling activities.Which computer software have you used?Detail the packages you are familiar with and explain what you have used each package for. Give specific examples of the functions you are proficient in such as creating and formatting spreadsheets in Excel and creating and editing tables in Word. Relate your computer skills to the job requirements.What types of correspondence were you responsible for?When answering clerical interview questions like this, indicate the level of responsibility you had with regard to generating and editing correspondence. Did you type correspondence from rough drafts, corrected copies, voice recordings, dictation or previous versions? Highlight your knowledge of English composition, spelling and grammatical rules. Explain how you ensured accuracy. Provide work samples to support your answer.What reports did you have to compose, format or check and distribute?Give examples of the reports you were responsible for and explain how you obtained and managed the necessary information and what systems you used to generate and distribute the reports.What types of data management systems have you worked with?Highlight how you made sure that data was kept current and being done accurately. How did you ensure efficient retrieval of information? Detail the different systems you are familiar with and explain their advantages and disadvantages. Discuss any improvements you made. This shows that you actively managed the data system and not just maintained it.What information were you responsible for processing?Focus on the types and volume of information - forms etc - to be captured and processed. What software and systems did you utilize? An important part of answering clerical interview questions about information processing is to detail how you verified or audited the information before processing it? How do you check for errors?

What sort of information did you have to keep confidential in your last clerical job?Show how you used your judgment to determine what types of information and situations to keep confidential. Give specific examples of the confidential information you managed. How was this information stored? How did you monitor it? What was the process for retrieving it?What experience do you have with handling money?Detail what your responsibilities were in this area. Did you collect, count and disburse money? Was there any basic bookkeeping involved? Were you responsible for any banking transactions?What experience do you have with setting up meetings?How did you organize venues, inform participants, organize documentation, set up the meeting room? Were you also responsible for taking and distributing minutes?What sort of interactions did you have with the public?Focus on dealing with queries or requests from customers or members of the public.How many calls did you have to take on an average day?This provides an indication of how busy you were and how much time was spent on dealing with requests for information. If you also dealt with the public via written communications then include this in your clerical interview answer.Were you responsible for coordinating any events, projects or programs?Have a good example ready of a project where you were involved in the planning and organization. Clerical interview questions like this are designed to explore your planning and organization skills as well as your initiative and ability to work independently. Focus on these skills in your answer.Describe the busiest work situation you have recently experienced?Again have an example ready for the interviewer. Describe the situation, the actions you took to meet the demands and the outcome. Focus on your ability to perform under pressure by planning and prioritizing successfully. Avoid making negative comments about having to handle a busy situation but rather convince the interviewer that you enjoyed the challenge.Can you give me an example of the sort of deadlines you had to meet?Be specific about any daily, weekly, quarterly deadlines youregularly had to meet. Explain how you scheduled your activities to ensure that you did meet the deadlines.How do you prioritize your work?Describe the techniques you use to organize your work. How do you determine the importance and urgency of a task? What else do you consider when prioritizing your work - for example, the available resources to complete the task? Show how you are able to use your judgment and plan the most appropriate course of action.Describe any innovations you successfully made in your last job to improve efficiency?The interviewer wants to know if you are able to analyze a problem and come up with a workable solution. Show how you use your initiative to pro-actively make positive changes.What do you consider to be the most important qualities for this clerical job?A clerical or administrative type job mostly involves information management and communication. Qualities like good listening and communication skills, planning and organizing, flexibility, adaptability, independent judgment, confidentiality, attention to detail and accuracy are all key to clerical jobs.Use this detailedclerical job descriptionto make sure you have a clear picture of the task and competency requirements for a clerical job.Find out how to successfully answerbehavioral interview questionsthat explore your clerical competencies.ne of the 5 common interview questions,"Why should we hire you?"requires similar preparation. Match your skills to the job requirements. Look at thecompetenciesneeded for success in this type of position. Prepare a statement that clearly demonstrates these skills and competencies. Avoid the type of answers that don't work for this question such asI am a hard workerandI try really hard. These don't tell the interviewer why you, specifically, are the right person for the job.Find sample interview answers to the questionWhy should we hire you?The old favorite -"What are your strengths and weaknesses?"An effective answer requires you to sit down before your job interview and consider this carefully. Use these helpful tips to prepare. Keep it job-related. The interviewer is not really interested in how good you are at cooking or swimming. Show howyour strengthswould benefit the job and the company. Avoid falling into the old trap of trying to present a strength as a weaknesses such asI am a workaholic. This is too much of a cliche for credibility. Focus rather on how you are trying to improve agenuine weakness.s"Where do you see yourself in 5 years time?"The interviewer is asking this question to see how your expectations fit with the job and the company.Keep it career-related. Discussing plans to travel the world or run a marathon is not what the interviewer is looking for.Avoid specific job titles and exact time frames.

Answer in more general terms emphasizing your long term commitment to this position and your desire to learn and grow. Employers view goal-setting as desirable in an employee so start off by sayingThe goals I have set myself are ...Sample interview answers toWhat are your future goals?"Why do you want to work for this company?"is a standard interview question. The interviewer is checking to see how much you know about the company and if you have really thought about why you would like a job with them. Use these guidelines. Do comprehensivebackground researchon the company before your interview. How do your personal motivations fit in with what you have learned about the company? Use specifics when referring to what it is about the company that appeals to you.Find sample interview answers forWhy do you want to work here?Be well prepared for these 5 common interview questions and set yourself apart from the competition.Take your interview preparation further and go through thetop 10 interview questionsyou are likely to face in your job interview.View othertypical interview questionsyou may have to answer.It is essential to have prepared a couple of questions to ask the interviewer. Use this list ofgood interview questionsto ask to help you with this.1. Start with some appropriate small talkOften job interview communication will start off with some small talk, asking questions about getting to the interview, the weather and so on.Respond appropriately in a conversational tone but avoid over-communicating. Stay clear of problems or negatives such as describing how bad the traffic was.Have a couple of polite conversational-type remarks ready for this small talk phase, for example comment positively on the building or surroundings.2. Address the interviewer by nameMake sure you know how to pronounce all the names correctly. Ask the receptionist beforehand if you are unsure of how to pronounce any names. It is advisable to address the interviewers formally until they suggest otherwise. Avoid abbreviating the interviewer's name unless asked to. For example if his name is Robert don't start calling him Bob!3. Match your communication style to the interviewerImportant tips for job interviews include matching your communication style to that of the interviewer.If the interviewer is very business-like, then you should respond in a similar way.Avoid offering up jokes and funny stories. If the interviewer is more informal and chatty, adjust your communication style accordingly by responding in a more informal tone while still showing respect.The interviewer should be the one who sets the tone of the interview, not the candidate. A good interviewer will attempt to put the candidate at ease, don't interpret this as trying to be your friend! Always treat the job interview as a professional meeting.4. Don't talk too muchA common mistake candidates make is talking too much.Listen to the question being asked, ensure you are clear as to what is requested and respond with the information. It is easy to move off the subject and chatter about irrelevant topics. Effective communication means keeping your answers concise and to-the-point and making sure you are answering what is asked.It is advisable to ask for clarification if you are unsure what the interviewer means or wants. Don't guess and make assumptions, this usually results in an inappropriate response. Say something like:"So you would like me to tell you about ...."The interviewer can then correct you if you have misunderstood. There is no need to fill up silences with unnecessary rambling. Silences will naturally occur as the interviewer gathers their thoughts or formulates the next question, it is important to be comfortable with silences.Interview anxiety can cause candidates to talk too much.Overcoming interview nerveswill help you to communicate effectively during your job interview.5. Avoid interrupting the interviewerTaking a little time to think about a question rather than rushing to answer also helps you to organize your thoughts and prevents verbal fillers such as "umm" and "you know".These type of comments always come across as unprofessional. By taking a moment to think before you answer you appear calm, confident and polite.

One of the most important communication tips for job interviews is to avoid interrupting the interviewer. Make sure they have finished speaking before you respond. You can do this by allowing a pause before you start speaking.6. Avoid jargon and acronymsTry not to use jargon in your answers or questions. The interviewer may be unfamiliar with the jargon, often jargon is company-specific.Using jargon does not make you sound knowledgeable in the interview, often it just sounds as though the candidate is trying to impress with no real substance to the content of what is being said. Speaking simply and coherently is the best way to establish rapport.Be aware of the interviewer's body language. It will quickly tell you when you are not getting your message across properly. If you see that the interviewer appears confused or distracted refocus the interview by asking a question such as:"Has that answered your question or is there something else you would like to know.."

Remember that your non-verbal communication is as important as your verbal communication. Be sure yourinterview body languagesends the right message.Successful interview communication starts from the moment you enter the company. Make theright impressionfrom the start.Find out how to improve yourjob interview techniqueby following these insider tips and advice.Goodinterview preparationthe day before your interview helps to build your confidence. Confidence is an essential part of successful job interview communication.Poor communication is one of the most commonjob interview mistakes. Good communication includes asking pertinent and thoughtful questions in your interview. Prepare a list ofquestions to askthe interviewer.Closing the interviewis key to getting the job. Using the right closing statements leaves a positive impression with the interviewer.Interview communication skills are key to answering behavioral or competency-based interview questions successfully. View behavioral questions withsample behavioral interview answers.Situation/TaskThesituationor task is the background or context in which you took action. Common situations in which candidates are required to take action include a change in job responsibilities, demands made by managers, colleagues and customers and challenges in meeting job requirements.ActionsTheactionsare what the candidates did or said in response to the the situation and how they did it. Actions commonly include steps taken to complete a task or project, solving a problem or overcoming a challenge, making a decision and interacting with managers and customers.ResultsTheresultsare the effects or outcomes of the candidates actions. The changes, consequences and differences the actions made and if the actions were effective and appropriate.Planning and OrganizingThe examples you present in answers to behavioral questions that determine your ability to plan and organize should include the following actions - establishing clear and realistic objectives, scheduling activities and time parameters to get the job done, setting priorities, knowing which resources are needed and making the best use of these, monitoring your progress and adjusting your activity where necessary.Sample Behavioral Interview AnswerDecision MakingYour answers to behavioral interview questions about using your judgment and making decisions should include the following steps in the decision making process - gathering the necessary information and facts, using this information to work out possible courses of action to take, considering alternative courses of action, considering the implications and consequences of different courses of action and carrying out the most appropriate course of action. Involving the necessary stake-holders in the decision-making process is another important aspect of decision-making.Sample Behavioral AnswerProblem SolvingUse past examples that demonstrate the following key elements to successful problem analysis and problem solving - finding and gathering all the relevant information from the right sources, organizing and sorting the information to identify the reasons for the problem, coming up with possible solutions to the problem.Sample Behavioral AnswerAdaptabilityBehavioral examples that you use in answers to behavioral interview questions that explore your adaptability should contain these elements - adjusting your behavior, communication style and your approach to match changing tasks, work demands or different people, adjusting priorities to meet new deadlines and information, adjusting activities and attitude to work effectively in a new environment, willing to try new approaches for changed situations, attempting to understand and embrace change positively.Sample Interview Questions and Behavioral AnswerInitiativeYour choice of behavioral examples to demonstrate the use of initiative should show you to be a person who is able to be proactive and seek out new opportunities, to capitalize on opportunities and come up with new ideas. The interviewer is looking for an individual who is able to solve problems without being asked, come up with new ways to apply existing information and knowledge, to anticipate problems and challenges rather than just reacting to them, to work independently and who is willing to look for ways to improve oneself and one's work environment.Sample Behavioral AnswerTeamworkAnswers to behavioral interview questions that explore yourability to work as part of a team should focus on examples that show how you exchange information freely and openly and offer information and ideas to other team members.Highlight how you were able to listen to and acknowledge the input of others, use empathy in dealing with team members, ask for and encourage feedback and help, support team actions and decisions and put the team objectives ahead of your own goals.Sample Answers to Behavioral Interview QuestionsWork StandardsExamples of past behavior that indicate high work standards should include these elements - setting high goals and standards for performance, imposing standards of excellence on oneself, not being satisfied with average performance, assuming responsibility and accountability for one's own successful performance and work outputs.Sample Behavioral AnswerCommunicationAnswers to behavioral interview questions that center on your communication skills require a behavioral example that demonstrates the ability to listen with empathy and respect, avoid interrupting and hearing the person out, receiving the right message by asking appropriate questions and clarifying details, expressing oneself effectively and clearly, using the appropriate language and communication style to match the individual you are communicating with.Behavioral AnswerCreativityCreativity is not just about making music or art or coming up with a great advertising campaign. It is about generating new ideas, approaching tasks and processes differently, coming up with non-traditional solutions to problems. It is a highly valued competency and employers are more and more aware of the need for creativity in their workforce in order to be competitive and successful.Behavioral Interview AnswersWhat does the interviewer want in behavioral interview answers?The interviewer wants an actual example from your past. What he or she doesnotwant in answers to behavioral interview questions are the following: Vague responses - these include generalizations that do not provide a specific situation. Avoid using phrases such as"Most of the time...", Usually...", Sometimes..." Opinions - the interviewer is not asking for your opinion. He or she wants a real-life, factual example of what you did in a certain situation. Avoid phrases such as"I believe...", "I think...", "In my opinion..." Theoretical answers - these answers indicate what you would do rather than what you did do. Avoid phrases such asIf I had ....", I would have...", "I might.."Typical Competency Based Interview QuestionsCore competencies that are likely to be evaluated in the competency based job interview include:ReliabilityThis competency involves taking responsibility for your own performance and completing work in a timely, consistent and accurate manner.Tell me about a time you made a mistake at work. How did you deal with it?How have you reacted to a colleague who regularly lets the team down?In your answershow you are able to take responsibility for your mistakes. Highlight your attitude to meeting personal commitments and doing what you promise. Focus on the importance of trustworthiness and job commitment.IntegrityThis competency manifests in maintaining social, organisational and ethical norms. Respecting confidentiality, organisational regulations and personal commitments.Has your manager/supervisor ever asked you to do something that you were uncomfortable with? How did you handle this?Tell me about a time you witnessed a fellow employee do something that you didn't think was appropriate.In your answerfocus on how you adhere to organizational policies and procedures. Your answer should show that you are able to behave in a responsible manner and be courageous and honest enough to remain on the side of correct work standards. Integrity means having the confidence to take relevant action if a colleague is violating professional and organizational standards.EnergyA person with energy is able to maintain a high activity level and sustain productivity over long periods of time.Tell me about a time you had to work at a fast pace for an extended period of time. How did you maintain your work pace?What job activities have required the most energy? How did you maintain your effectiveness while working on these activities?In your answerfocus on your ability to work long hours while remaining effective, to perform mentally or physically taxing work for extended periods of time. Highlight your stamina and enthusiasm. Show a commitment to putting in additional effort.TenacityThis competency is the ability to stay with a plan of action until the desired outcome is achieved or no longer reasonably attainable.Tell me about the longest time it took you to conclude a deal with a customer.Describe a situation when you had to overcome a number of obstacles to achieve an objective.In your answerfocus on your ability to make repeated attempts to get to your objective, to stay with the task until it is completed and to make a plan to overcome obstacles that arise along the way.http://jobsearch.about.com/od/interviewquestionsanswers/a/adminasst.htm

Interview Questions (used for clerical position)Opening Give job description before interview

Have candidate complete application (if initially submitted resume only)

Introduce committee

Describe campus, unit,. Explain reporting structure within the unit. Tell why position is available.Specific Questions

We have quite a few specific questions that will give you a chance to talk about your experience in more detail, but could you start off with just a brief overview of your experience that best relates to this position?

With respect to your interpersonal skills, describe the nature and frequency of interactions in previous positions and with whom you interacted. Can you give an example of a difficult interaction? Whatmade it difficult and how was it resolved?

Describe a past situation in which you worked as a member of a team. What was your role on the team and what did or would you do to help the team function at its best?

As a member of the staff, you will have access to all correspondence and files which contain highly confidential information. Based on your experience and judgment, what types of information and situations do you consider confidential? Please give us an example of working with confidential information.

What types of filing systems have you worked with and/or managed? How do you ensure that filing is kept current and is being done accurately? If you were finding retrieval problematic, what might you dodifferently?

How would you handle competing demands that come in the form of tasks from others in the office when perhaps you had already planned your day or week? And, How do you get back on track after somethingunexpected has taken you from a task at hand?

What is your experience with regard to handling scheduling, for example setting up individual or group meeting times, making meeting arrangements, or making travel arrangements?9/20/02

Describe your general clerical skills with respect to budget, accounting, purchasing procedures and note taking.

With which types of office equipment are you familiar? Describe your hiring or keyboard skills and the nature of word processing projects you have done in the past.

What kinds of software (particularly word processing, databases and spreadsheets) have you used? Have you ever used electronic mail? How have you learned new programs - classes, manuals, one-on-one training?

This position requires the ability to deal with the public, faculty, staff and students with tact and discretion. How would you handle the following situation: A prominent community member and donor to the Universityinsists in talking with your supervisor regarding a controversial news article about the University. Your supervisor does not have the time to take the call, and in fact, prefers not to take the call. How would youhandle this person.

Please describe the type of correspondence that you have composed? Were they for your supervisor's signature or for your own? What types of editing have you performed?

What techniques do you use to organize your work? What kinds of things do you consider when prioritizing your work?

Please give us some examples of events, projects, or programs that you have coordinated or helped to coordinate.

Describe your experience with forms processing, including the types of forms and the volume involved.Closing This job will require the ability to perform keyboarding functions for moderate to extended periods of time (word processing, mail logs, e-mail communication, setting up databases for large mailings, etc.) frequently with interruptions, heavy use of phones, and ability to file for extended periods of time> With or without employment accommodation, do you perceive of any difficulties meeting these expectations? Occasionally we have a weekend or evening event which requires working an alternate work schedule. Do you foresee this as a problem? Our office is open 8-12 and 1-5 five days a week. Because this position covers phones and walk-in visitors , it is necessary that we have coverage at this desk during office hours. Therefore the schedule at this desk is a firm 8-5 with a 12-1 lunch break.