Job Description

Post: Care Coordinator

Accountable to: Senior Management Team

Reporting to: Senior Service Manager

Hours of Work: 37.5 hours per week

Overview

The Care Coordinator role provides targeted support where it is required across the

organisation to ensure individual roles are fulfilled and that employees and the people we

support are provided with opportunities to reach their full potential.

It is envisaged that while there will be elements of administrative tasks within the role, the

primary function will be actively monitoring, supporting and developing the service in a

‘hands on’ capacity while providing a positive and effective link between the management

team and the staff teams.

Within this role you will be in contact with and support people at risk who:

Occasionally become anxious or distressed but can be successfully supported to manage

behaviours which challenge services through use of established and effective person

centred techniques.

Occasionally or frequently become anxious / distressed but can be supported to manage

behaviours that challenge services through use of established and effective person

centred techniques which require the support worker to be confident in building a trusting

professional relationship with the service user(s) through consistency, determination and

over the course of time.

Are part of the complex needs framework, requiring skilled support to manage behaviours

that challenge services through use of established and effective person centred

techniques which will require the support worker to be especially confident in building a

trusting professional relationship with the service user(s) through training, consistency,

determination, and over the course of time.

The Care Coordinator will have an overall responsibility to work closely with the Service

Coordinators to ensure each individual project within Premier Care (Plymouth) Ltd provides

a safe, high quality, personalised service for those who access it.

Main Duties & Responsibilities

Outcomes - Responsibility for Service Users

As previously stated, this role will involve targeted support to one or more projects across

the organisation as directed by the senior management team, the following duties and

responsibilities will apply at any location.

Have a comprehensive understanding of the company’s policies and procedures and act accordingly in the event of potential / actual abuse.

Promote and facilitate anti-discriminatory practice in line with company policies and

procedures.

Provide active support with positive risk taking and outcome planning

Promote and maintain confidentiality about the individuals who use the service and

report any breaches of confidentiality.

Be responsible for carrying out management project inspections (where they are

required) and ensure that any actions identified are completed.

Ensure that any actions identified in their monthly report / checklist are monitored /

worked towards / completed

The combination of the quarterly management inspections, monthly service review

meeting and project visits will support you with the following responsibilities:

I. Conducting / overseeing effective transition of Service User’s to the service

which will include being able to follow transition plans (while being able to

make judgements about adapting these as and when required).

II. Oversee and be responsible for staff team(s) ensuring the service user(s) are

supported to develop an appropriate, individualised and achievable person

centred plan and support the staff team to work in a creative / innovative way

to ensure the best possible outcome for the people we support.

III. Oversee and be responsible for staff team(s) ensuring they promote people’s

involvement and inclusion in all aspects of the service they receive. There

is an expectation that the Care Coordinators will do this by supporting the

staff team to work to known methods and also actively seek more effective

person centred methods of engagement - implementing successful methods

as part of the service provided.

IV. Oversee and be responsible for staff team(s) to ensure effective systems are

in place which the staff team are supported to follow consistently to ensure

the service user(s) are actively encouraged to develop and maintain

independence within their daily living activities, assisting and enabling

service users to meet their physical, emotional, social and intellectual needs

by promoting individual support plans and key performance indicators (see

Key Performance Indicators (KPI’s) attached).

V. Oversee and be responsible for staff team(s) ensuring that the staff team are

supporting the service user(s) to consistently meet their personal care needs

sensitively and appropriately to a high standard, including personal hygiene,

assistance with laundry and preparing meals and drinks, supporting the

service user(s) to develop and maintain independence in this area.

VI. Oversee and be responsible for staff team(s), co-ordinating the staff team to

support the service user(s) to plan and arrange their annual holiday, if

appropriate, as well as be willing to support the service user(s) while on

holiday if required.

VII. Ensure that staff members are aware of their responsibility to anti-

discriminatory practice and promotes it within their staff team.

VIII. Oversee and be responsible for staff team(s) to ensure that service users

have the opportunity to attend regular and uninterrupted person centred

service user meetings with total communication tools available to

maximise understanding and choice.

IX. Oversee and be responsible for staff team(s) to ensure that the service

user(s) have the opportunity to attend the quarterly service user planning

group.

X. Oversee and be responsible for ensuring (through monitoring activity analysis

and daily records in particular) that there are regular and consistent

opportunities for service users to take part in social and leisure activities

where the service user(s) value these opportunities and would benefit from

them. It is essential that there is an understanding of where a service user

with complex needs does not value the outside world and to promote social

inclusion would be detrimental to their emotional and psychological needs.

XI. Oversee and be responsible staff team(s), supporting staff team(s) to

introduce the service user(s) to a range of facilities and amenities in the local

neighbourhood and wider community where the service user(s) value these

opportunities and would benefit from them. It is essential that there is an

understanding of where a service user with complex needs does not value the

outside world and to promote social inclusion would be detrimental to their

emotional and psychological needs.

XII. Oversee and be responsible for promoting the following areas within staff

team(s): privacy, choice, participation in decision making which affects

their lives, expression of their own cultural identity, entitlement to service,

feedback on the service they receive and the right to complain, protection of

their property, maintaining links with family and friends using known methods

and actively seeking innovative methods to increase

involvement/engagement.

XIII. Oversee and be responsible for ensuring that all staff provide a safe,

comfortable and supportive home for the service user(s) by ensuring set

guidelines, risk management plans and multi-disciplinary agreed

techniques are followed.

XIV. Oversee and be responsible for ensuring that support is provided to the

service user(s) and staff team(s) to safely administer medication as

prescribed by the service user’s general practitioner and in-line with the

company’s medication policy and procedures, risk management plans with

regards to storage, administering and record keeping.

XV. Oversee and be responsible for ensuring that all staff are responsible for

ensuring incoming medication is checked correctly in-line with the company’s medication policy before being made available for administration and that returned medication is correctly documented and safely prepared for return to pharmacy.

XVI. Oversee and be responsible for ensuring that all staff promote and maintain

confidentiality about the individuals who use the service and report any

breaches of confidentiality.

XVII. Oversee and be responsible for ensuring the service user(s) have the

opportunity to liaise with other professionals when necessary i.e. general

practitioners, dentists, therapists and that professionals are supported, where

possible, to develop a trusting, relationship which benefits the service user.

XVIII. Oversee and be responsible for liaising and developing links with day service

providers / work placement providers to promote an effective professional

relationship with them for the benefit of the service user(s).

XIX. Oversee and be responsible for ensuring that service user(s) are supported to

have an understanding of the complaints procedure and to follow the

complaints procedure if they have a complaint.

XX. Oversee and be responsible for supporting service user(s) to achieve

economic well-being through effective budgeting of money by the service

user and their staff team.

XXI. Oversee and be responsible for ensuring that all staff maintain professional

boundaries

XXII. Oversee and be responsible for ensuring that the service user(s) have the

opportunity to maintain and develop relationships with their peers and with

relatives where appropriate.

XXIII. Oversee and be responsible for ensuring that effective systems are

maintained and developed which safeguard the service user(s) from all

forms of abuse.

XXIV. Oversee and be responsible for ensuring that service user(s) have the

opportunity to attend arranged appointments and that they are supported to manage appointments / events effectively.

XXV. Act as a support mechanism within the staff team(s) in relation to service user

behaviours, implementing strategies, improving communication and ensuring that the service user needs are being met as outlined in their individual support plan and arrange seeking advice from professionals if it is required.

XXVI. Oversee and be responsible for ensuring that service user(s) maintain their

tenancy i.e. paying rent on time, ensuring home environment is kept secure, clean and kept in good repair.

XXVII. Oversee and be responsible for promoting systems and tools such as

Health Action Plans, Hospital Passports, Service User Meetings, Person Centred Plans & Communication Passports, and that these are reviewed on a monthly basis by the staff team.

Outcomes - Responsibility for resources

Oversee and be responsible for promoting effective and responsible use of resources (gas, electric, water, food & drink, stationary, first aid supplies etc) to ensure the best outcome for the service user(s) and the service as a whole.

Oversee and be responsible for ensuring service users are effectively supported by the staff team to plan and budget their finances.

Oversee and be responsible for through monitoring of activity analysis and daily records as well as general observation) ensuring the service users are actively supported by the staff team to contribute to the running of their own home.

Oversee and be responsible for ensuring the service user(s) and staff team minimise unnecessary resource waste, including at Head Office i.e. printing double sided

Oversee and be responsible for ensuring the service user(s) and staff team dispose of waste in an environmentally friendly manner.

Outcomes - Responsibility for Administration

Complete Management Project Checklists when required at each project within the organisation and monitor / review actions on a regular basis.

Provide full and factual information within the management report / checklist

Ensure that any actions identified in checklists / reports are completed in a timely manner.

Feedback relevant information to senior management team in planned meetings.

Oversee and be responsible for supporting and monitoring the staff team(s) to maintain accurate, factual and up-to-date documentation i.e. service user records, food intake charts and activity recording forms.

Oversee and be responsible for supporting and monitoring the staff team to ensure they maintain and complete the appropriate documentation accurately and factually in the event of an incident of behaviour which challenges services. It is also the Care Coordinator’s responsibility to oversee the analysis of behaviour to support the implementation of effective behavioural management strategies.

Oversee and be responsible for ensuring medication is ordered in a timely manner and is checked thoroughly once received from the pharmacy.

Oversee and be responsible for ensuring medication administration records are followed and that medication is signed for once administered by the staff team and by you as an individual in-line with the company’s policies and procedures with any discrepancies being investigated and reported immediately. The Care Coordinator will also be responsible for checking medication administration records when carrying out the management project inspections.

Oversee and be responsible for ensuring staff team(s) order all essential paperwork in a timely manner.

Oversee and be responsible for ensuring risk management plans are regularly updated / reviewed and that the staff team are encouraged, and have the opportunity, to read and understand them.

Where applicable, oversee and be responsible for co-ordinating staff team(s) to carry out regular and effective fire drills and audits.

Oversee and be responsible for arranging maintenance / repair tasks to be carried out by a qualified professional when necessary and seek out the most cost effective solution to any maintenance issues / repairs.

Oversee and be responsible for supporting and monitoring staff team(s) to follow the company’s financial procedures and complete financial records accurately, ensuring that any discrepancies are investigated and resolved, where appropriate supporting the person or people responsible for any discrepancies to understand the error and prevent repeat occurrences.

Oversee and be responsible for co-ordinating staff team(s) with supporting the service user(s) to ensure person centred plans, support plans, hospital passports and health action plans are continuously up-to-date, factual and relevant.

Outcomes - Responsibility for Own Practice

Participate in a rota shift pattern based on service user needs which may include days, evenings, weekend and bank holidays as well as sleeping in duties at night in an emergency.

Participate in regular supervision to receive support, increase knowledge, identify training needs, evaluate work performance, aid and assess professional development.

Participate in an annual appraisal co-ordinated by your line manager.

Take an active role in maintaining own competency through CPD activities, maintaining a training and development plan which reflects personal development and complies with General Social Care Council Codes of Practice.

Attend staff development programmes, training courses, seminars and workshops as and when required.

Have a comprehensive understanding of the company’s policies and procedures, employee handbook and employment contracts and a general understanding of individual service user support plans and risk management plans, ensuring to report and changes, errors or omissions and update documentation as and when required.

Help cover the work of a team during absence, vacancies or when a colleague is under pressure.

Minimise lateness and absenteeism.

Use own initiative in the planning and allocating of the daily roles, particularly supporting in shared environments.

Be innovative and promote a positive approach to support service user(s) across the company.

Promote an attitude that demonstrates a positive risk taking approach and a ‘can do’ attitude

Promote a balance between service user choice and common law duty of care through positive risk taking, actively seeking to minimise risk and working in partnership with the staff team, management team and external professionals (where necessary) to ensure service user empowerment through comprehensive risk assessing and risk management.

Inform your line manager of all changes within the project including those which affect the service users, the staff team and the service as a whole.

Outcomes - Operational Development Responsibilities

Be responsible for the on-call system on a rota basis, as required by the senior management team.

Manage the quality assurance system i.e. conducting surveys, analysing responses and producing a quality assurance report

Co-ordinate staff teams and use initiative, offering support to them as and when necessary.

Be responsible for and oversee health & safety systems within the project(s) which are a legal requirement are adhered to effectively by the staff team.

Attend staff briefings to ensure you are aware of company requirements.

Have a comprehensive understanding of the company’s policies and procedures and support the staff team to develop an understanding of the policies and procedures.

Attend clinical or reflective supervision sessions as required of the complexity of the service user’s and as indicated by the psychology services.

Monitor all projects rota’s and arrange cover during periods of staff absence where possible. Report any changes to your line manager.

Plan, prepare, book and hold the staff team meetings on a quarterly basis.

Outcomes - Communicating with Service Users

Be responsible for and oversee development and maintenance of effective total communication systems adapting these where necessary.

Be responsible for and promote the use and development of communication passports (where required), ensuring they are reviewed regularly.

Be responsible for and oversee staff team(s) to ensure service user(s) are able to communicate using established communication tools to their full potential and also have the opportunity to improve on known methods of communication.

Have a general understanding of each individual service user’s method of communication and ensure this knowledge is being shared within the appropriate staff teams.

Outcomes - Responsibility for Staff

Act as first point of call for staff team(s) with any queries regarding their role and the

service being provided to the service users also ensuring that the Senior

Management Team are kept informed of all changes.

To minimise staff absence levels through effective use of absence systems i.e.

monitoring staff absence closely and conducting timely return to work interviews

which effectively collate all necessary information

Ensuring probationary staff working towards Care Certificate receive effective

support and meet set targets.

Co-ordinate individual staff members through effective regular supervision / probation review / appraisal to provide a cohesive, high quality service.

Organise quarterly staff team meetings which involves and engages staff members and provides the opportunity for topical discussion and professional development.

Share with staff members your previous experience, skills and knowledge which are relevant to the team providing its service.

Be responsible for and oversee key-workers to ensure they effectively manage their responsibilities.

Be supportive, respectful and empathetic to colleagues while ensuring that the boundaries of acceptable behaviour are not breached by them.

Work in a co-operative, professional manner with colleagues and ensure that they understand your reasonable expectations as the person responsible for the project.

Support staff members to develop a professional relationship with the service user(s) they are directly responsible for and work towards successfully supporting the service user(s) to manage behaviour which challenges services.

Oversee and be responsible for monitoring the handover procedure to promote effective communication which benefits the service user and the company as a whole.

Liaise with all staff members within Premier Care (Plymouth) Ltd and share best practice.

Act as a role model to all staff.

Outcomes - Equality, Diversity & Rights

Promote equality of opportunity and a respect for diversity.

Be responsible for and oversee that staff teams are compliant with legal responsibilities and policy guidance on equality and diversity matters and human rights and promote anti-racist and anti-discriminatory practice.

Actively challenge discrimination and oppression Additional Information

To undertake any duties consistent with the overall purpose of the post as directed by the line manager.

Must be a driver with access to own vehicle

Must be willing to participate in travelling across the country to support effective service user transitions back to Plymouth and surrounding areas.

The post holder may be based at any location within Premier Care (Plymouth) Ltd.

Premier Care (Plymouth) Ltd is an equal opportunities employer and we welcome applications from all sectors of the community.

Premier Care (Plymouth) Ltd operates a non-smoking policy

Job description is subject to change based on contractual obligations i.e. change in key

performance indicators

All Employees will be expected to report on the KPIs as part of their role

All service users have support in the following areas:

Communities and Local Government / Our Health / Our Care (CLG) KPIs

Independent living development plan

Achieve Economic Wellbeing

Service users are supported to maximise their income (relates to supported living services)

Service users are support to reduce any debts

Service users are supported to obtain paid employment (relates to supported living services)

Improved Quality of Life, Enjoy and Achieve, Make a Positive Contribution

Service users are supported to participate in training and/or education

Service users are helped to participate in leisure/cultural/faith and/or informal learning

Service users are helped to participate in any work like activities (voluntary for residential services) /

(work opportunities through PLUSS Employment Bureau for supported living)

Service users are supported to establish contact with external agencies / groups / friends & family

Improved Health and Emotional Wellbeing, Be Healthy

Service users are supported to better manage their physical health

Service users are supported to better manage their mental health

Service users are supported to better manage their substance misuse

Service users are supported to obtain assistive technology/aids or adaptations (where identified)

Freedom from Discrimination and Harassment, Stay Safe

Service users are supported to maintain their accommodation and avoid eviction

Service users are supported to comply with any statutory orders and related processes in relation to

offending behaviours

Service users are supported to safeguard from harm to self or others

Service users are supported to overcome discrimination

All staff have a CRB

All Staff are trained in Safeguarding

Exercising Choice and Control, Make a Positive Contribution

Service users are supported to develop confidence and ability to have greater choice and / or

control and / or involvement

Service User Plans

Current up to date and relevant support person centred plan

Current and up to date health action plan

PERSON SPECIFICATION

Care Co-ordinator

CATEGORY REQUIREMENTS ESSENTIAL /

DESIRABLE

METHOD OF

ASSESSMENT

Education /

Training

Level 3 Diploma in Health and Social Care or other proven management qualifications

Willing to work towards Level 5 Diploma in

Leadership and Management

D

D

Application

form and

Certificates

Experience 2 years experience working with learning disability service users

2 years experience working in a supervisory / management position

E

E

Application

form, Interview

and references

Knowledge / Skills /

Abilities

Knowledge of the Health and Social Care Act 2008 and

Knowledge of the Care Act 2014 and Knowledge of Care Quality Commission (CQC)

Fundamental Standards relating to the service provision and other relevant legislation.

Knowledge of the Mental Capacity Act 2005 Knowledge of Health and Safety in the workplace,

legislation and risk assessment. A working knowledge of employment legislation Knowledge of electronic communication systems. Ability to present an excellent role model for good

practice. Ability to work on own initiative while making

positive use of supervision and training. Ability to manage time effectively Good reporting and recording skills. Ability to communicate verbally and in writing with

a broad range of people. To have a knowledge and understanding of all

service users within the service provision Excellent administration / IT skills Ability to retain information from a variety of

sources i.e. policies and procedures, job descriptions, employee handbook and employment contracts

E E

E E

E E E

E

E E E

E

E

E

Explore at

Interview

Application

Form

Interview and

References

Disposition Commitment to quality services. Patient & Tolerant. Positive attitude to service provision. Reliable & Flexible. Motivated and committed. Excellent organisational skills Excellent communicator Ability to challenge when this is required Able to prioritise effectively

E E E E E E E E E

Explore at

interview

Detail-orientated

E

Company Commitment to organisations aims and objectives.

To represent the company in a positive manner. Well presented.

E E E

Explore at

interview

Anti-Discrimination Commitment to promote, monitor and maintain the equality and diversity policy.

E Explore at

interview

Physical Able to carry out the duties of the post with reasonable adjustments where necessary.

To hold a current driving license.

E

E

Health Form

Transport To be a driver and have use of own vehicle E Documentation