Mohamed Shehata Ahmed Bekhet Information Technology Technical Support Team Leader

Elmahalla Elkobra, Algharbia, Egypt. mohamed.london@gmail.com

+2-01002056072 & +2-01154002216

Technical summary Over 8 years of general information technology experience.Experience managing and troubleshooting Microsoft systems and services. Knowledge of cisco networking devices and protocols. DNS, DHCP, and Active Directory managing experience. Good knowledge of network protocols, architecture (TCP/IP) and domain controller. Windows Server 2008, Server Administrator beside managing and maintaining a Windows Server 2003. Installing and Configuring Microsoft Exchange Server 2003, 2007 & 2010. Installing and Configuring Microsoft Lync Server 2010. Planning and installing ISA Server 2006/TMG 2010 with configuring and managing console management. Enhance & maintain the network infrastructure to ensure that it meets business requirements. Initiates systems/network with clustering and network load balancing. Install and administer Kaspersky Antivirus to promote security and to improve server and network efficiency. Configure & troubleshoot personal digital assistant (PDA) devices and general knowledge of mobile communications. Support sales force automation system Sales Buzz applications (Desktop and mobile editions). Good experience in supporting Microtech Infinity ERP modules. Install and administer SysAid Help Desk Software for ticketing system and hardware assets management. Install and administer Manage Engine Software for ticketing system and hardware assets management. Good knowledge of remote support utility as Team Viewer. Experience in installation and configuration virtualization tools like VMware, and vSphere solutions. Experience with a backup solutions such as Acronis Snap Deploy server. Knowledge of ITILV3 Foundation Level and its implementation. Provide assistance with SLAs, contracts and agreements for third-party suppliers. Train users on using business applications as needed.

Work experience

Information Technology Technical Support Team Leader - Speed – Ahmed Hassan Co. (P&G distributor). Employer - From 1/2/2007 till now. Period Work as IT Technical Support from February 2007 to December 2008. Work as IT Network and System Engineer from January 2009 to December 2010. Work as IT Technical Support Team Leader from January 2011 till now. Supervise and lead 7 members of IT technical support employees over three branches. Prepare and manage the IT department budget over all the company branches. Managing and maintaining a Windows Server 2003 Environment. Support and monitor network infrastructure. Manage active directory and domain controller. Provide 1st & 2nd level user support for hardware and business software applications. Provide daily technical support for 100 Employees. Support ERP(Microtech Infinity)and SalesBuzz applications(Desktop and mobile editions) Support GPS and PDA devices connected with public APN using GPRS. Implement ITIL life cycle using SysAid portal and Manage Engine. Maintain a log for incidents & update IT assets records as appropriate. Install and administer Manage Engine Software for ticketing system. Install and administer Acronis Snap Deploy server. Remote support using Team Viewer program.

Description

Control Room Technical support - Elmesery & Elkalyouby Company for Textile and Spinning. Employer - From 1/8/2006 till 31/12/2006. Period- Deploy, maintain, and manage the systems and networks in Control room and solve any

problem happened in the coloration program. Description

Part Time Instructor for CCNA Course- Elmahalla Elkobra city center for courses. Employer - From 1/9/2007 till 30/11/2009. Period- Give the Trainees the CCNA Course. Description

Training courses

Cisco CCNA "CCNA Certified".

Implementing and managing Windows XP "MCP Certified". Microsoft Certified System Administrator "MCSA Certified". Implementing Microsoft ISA server 2006 "MCTS Certified". Microsoft Certified System Engineer. Microsoft® Certified IT Professional; Enterprise Administrator on Windows Server® 2008. Implementing Microsoft Exchange Server 2003. Implementing Microsoft Exchange Server 2010. Implementing Microsoft Lync Server 2010. Threat Management Gateway TMG 2010. VMware Certified Associate - Data Center Virtualization "VMware Certified". VMware Certified Associate - Cloud "VMware Certified". Coaching course.

Language

Arabic native. English excellent.

Personal information

: Egyptian.Nationality: 16/5/1984.Birth date: Male.Gender: Exempted.Military status: Married.Marital status

Driving license : Valid.

Education

Bachelor's degree faculty of engineering department of computers and automatic control from Tanta University in 2006.

Qualifications and skills

Fast intuition and action. Strong troubleshooting skills. A keen analytical and structured approach to problem solving. Ability to figure out the most efficient way to get a job done. Good communication skills Problem handling and solving. Good negotiation skills Multi-task handling

Mohamed ShehataElmahalla Elkobra, Algharbia, Egypt. mohamed.london@gmail.com +2-01002056072 & +2-01154002216