it neo - oct 2010
TRANSCRIPT
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Microsoft IT
Information to Get Started and
Be Productive from Day One
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Neo Topics
MSIT quick glance
Who we are
Our duties and services
Productivity Tools
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4 data centers
> 3,500 business applications
5 sites worldwide providing Microsoft Exchange
services
120,000 e-mail accounts
> 3 million e-mail messages per day delivered
internally
> 10 million e-mail messages average inbound
per day
> 9 million e-mail messages blocked per day
> 46 million remote connections per month
MSIT quick glance
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Microsoft Confidential 46/21/2012
The World Of MSIT
109,772 Vista clients
206,947 Office
2007 clients180,736SharePoint Sites
First and Best Customer
6 data centers
8,819 production servers
106 countries648 buildings
272,000+ SMS managedcomputers
741,000+ devices
196,988 end users
Enterprise Infrastructure
73,000,000+ internalIMs per month
111,000+ usermailboxes1,200,000+ remoteconnections per month
High Scale Processes
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Who we are
Part of Microsoft Global Field IT IT Regional Senior Manger
Ganesh Ladchumanopaskeran (based in Malaysia)
2 Onsite Local IT (IT Specialist & Service Desk)
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Our duties and services
Awareness > Work SmartSecurity
HW standards
Software
Connectivity (Troubleshoot)Desk Side Support
Messaging & Collaboration
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Helpdesk & Support
These are various ways you can get help
Telephony support - Global Service Desk (GSD)
24 x 7 x 365 support
Ext: 5000 (Internal) 2551 8100 ext. 5000 (External)
toll free 001-803-1-008-1439 Online support (Create a Service Request) http://fasthelp
Solutions knowledge base (Primus Web) - http://primusweb/helpdesk
Onsite Helpdesk Service Technician (HST)
Business hour support (8.30am 5.30pm)
Enquiry channel : Email to IndHelp (Microsoft IT Helpdesk Indonesia)
The Global Service Desk (GSD) is your first point of contact for alltechnical support issues.
http://fasthelp/http://primusweb/helpdeskhttp://primusweb/helpdeskhttp://fasthelp/ -
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Worksmart
http://WorkSmart
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Security
Microsoft Corporate Security 101 e-learning
Security Awareness
http://security Install Security Patches/Updates as Instructed
Port Shutdown
If PC does not meet security requirements
No network access
http://voyager/http://security/http://security/http://voyager/http://voyager/http://voyager/ -
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Trustworthy Computing: Best Practice
Use Strong Passwords
Always Lock your PC
Update Forefront Endpoint Protection Check Vulnerability Tracking System ( http://mysecurity )
Protect yourself in Email
Avoid File Sharing Applications
Caution with Freeware/Shareware Stay secure to protect your PC (Windows Update)
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Hardware
Global Client HardwareStandards Notebook, Tablet PC,
Peripherals Dell, HP and Lenovo
Purchase Standard Hardware PCWeb
4-years enhanced break-fixsupport
4-years ReplacementGuideline
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Software
Productsweb
Locate and installMicrosoft products
My ProductsWeb:Configure profile forthe first time
http://productsweb
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Connectivity
Corp Network LAN Only MSAsset can connect to Corp Network
Guest, Partners, Vendor (no Alias) Prohibited connect to Corp Network
Any LAB that wanted to connect to Corp Network please liaises withITG
Wireless Guest Access Register at Receptionist (provide ID & FTE Sponsor)
For Bulk Register, inform Receptionist 10 days before event
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Connectivity
RAS Connect to Microsoft VPN
Access Intranet over Public Internet
Yearly Certificate Renewal
Install Microsoft IT Supported Image
Install Microsoft IT VPN
Please refer below for more informationhttp://portals/security/Services/GSAM/Pages/default.aspx?SourceURL=http://itweb/security/csam/Pages/default.aspx
http://portals/security/Services/GSAM/Pages/default.aspx?SourceURL=http://itweb/security/csam/Pages/default.aspxhttp://portals/security/Services/GSAM/Pages/default.aspx?SourceURL=http://itweb/security/csam/Pages/default.aspxhttp://portals/security/Services/GSAM/Pages/default.aspx?SourceURL=http://itweb/security/csam/Pages/default.aspxhttp://portals/security/Services/GSAM/Pages/default.aspx?SourceURL=http://itweb/security/csam/Pages/default.aspxhttp://portals/security/Services/GSAM/Pages/default.aspx?SourceURL=http://itweb/security/csam/Pages/default.aspx -
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DirectAccess
Always Connected. Better Protected.
Improve Productivity of Mobile Workforce.
Improved Manageability of Remote Users.
Improved security.
Please refer below for more information :
http://itweb/v7/dogfood/Windows7/directaccess/pages/home.aspx
http://itweb/v7/dogfood/Windows7/directaccess/pages/home.aspxhttp://itweb/v7/dogfood/Windows7/directaccess/pages/home.aspxhttp://itweb/v7/dogfood/Windows7/directaccess/pages/home.aspxhttp://itweb/v7/dogfood/Windows7/directaccess/pages/home.aspx -
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Exchange 2010 - Server
Quota 5 Gb and 10 Mb restriction for sendand receive
Outlook 2007 & 2010 - Client
OWA (https://aps.mail.microsoft.com)
E-mail Services
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E-mail Services
Exchange Active Sync
Meeting Room Bookings
11 Meeting Rooms
2 Auditoriums
Organize Meeting Calendars
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Conferencing
Live Meeting Schedule from Outlook Online Presentation
Online Collaboration
Audio Conferencing Office Communicator
Corporate or overseas audio conference Schedule from Outlook
Dial 3001 (Internal) OR (021) 2551
8107 Desk Conference
Local audio conference up to 6 participant Initiate from Desk Phone
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Conferencing
Video Conferencing
OCS Round Table
360o Video Conference
Connect using Live Meeting
Video Teleconferencing (VTC)
Face-2-Face oversea meeting to Cut Cost
Please approach Local IT for setup
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Conference call up to 5 connections
Dial 9 + phone number to call locally
Pattern to call overseas :
Pattern to call overseas through VOIP between Microsoft
Office :
http://itwebtools/voip/dialplan.aspx
Desk Phone
*1 + pass code + 9 + 01017 + country code + area code + phone number
6 + VOIP Country Code + the last 4 digits of the directory
http://itwebtools/voip/dialplan.aspxhttp://itwebtools/voip/dialplan.aspxhttp://itwebtools/voip/dialplan.aspx -
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Printers
Level 18
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Printers
Level 19
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2009 Microsoft Corporation All rights reserved This presentation is for informational purposes only Microsoft makes no warranties express or implied in this summary