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Microsoft IT

Information to Get Started and

Be Productive from Day One

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Neo Topics

MSIT quick glance

Who we are

Our duties and services

Productivity Tools

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4 data centers

> 3,500 business applications

5 sites worldwide providing Microsoft Exchange

services

120,000 e-mail accounts

> 3 million e-mail messages per day delivered

internally

> 10 million e-mail messages average inbound

per day

> 9 million e-mail messages blocked per day

> 46 million remote connections per month

MSIT quick glance

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Microsoft Confidential 46/21/2012

The World Of MSIT

109,772 Vista clients

206,947 Office

2007 clients180,736SharePoint Sites

First and Best Customer

6 data centers

8,819 production servers

106 countries648 buildings

272,000+ SMS managedcomputers

741,000+ devices

196,988 end users

Enterprise Infrastructure

73,000,000+ internalIMs per month

111,000+ usermailboxes1,200,000+ remoteconnections per month

High Scale Processes

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Who we are

Part of Microsoft Global Field IT IT Regional Senior Manger

Ganesh Ladchumanopaskeran (based in Malaysia)

2 Onsite Local IT (IT Specialist & Service Desk)

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Our duties and services

Awareness > Work SmartSecurity

HW standards

Software

Connectivity (Troubleshoot)Desk Side Support

Messaging & Collaboration

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Helpdesk & Support

These are various ways you can get help

Telephony support - Global Service Desk (GSD)

24 x 7 x 365 support

Ext: 5000 (Internal) 2551 8100 ext. 5000 (External)

toll free 001-803-1-008-1439 Online support (Create a Service Request) http://fasthelp

Solutions knowledge base (Primus Web) - http://primusweb/helpdesk

Onsite Helpdesk Service Technician (HST)

Business hour support (8.30am 5.30pm)

Enquiry channel : Email to IndHelp (Microsoft IT Helpdesk Indonesia)

The Global Service Desk (GSD) is your first point of contact for alltechnical support issues.

http://fasthelp/http://primusweb/helpdeskhttp://primusweb/helpdeskhttp://fasthelp/

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Worksmart

http://WorkSmart

http://worksmart/http://worksmart/

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Security

Microsoft Corporate Security 101 e-learning

Security Awareness

http://security Install Security Patches/Updates as Instructed

Port Shutdown

If PC does not meet security requirements

No network access

http://voyager/http://security/http://security/http://voyager/http://voyager/http://voyager/

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Trustworthy Computing: Best Practice

Use Strong Passwords

Always Lock your PC

Update Forefront Endpoint Protection Check Vulnerability Tracking System ( http://mysecurity )

Protect yourself in Email

Avoid File Sharing Applications

Caution with Freeware/Shareware Stay secure to protect your PC (Windows Update)

http://mysecurity/http://mysecurity/

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Hardware

Global Client HardwareStandards Notebook, Tablet PC,

Peripherals Dell, HP and Lenovo

Purchase Standard Hardware PCWeb

4-years enhanced break-fixsupport

4-years ReplacementGuideline

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Software

Productsweb

Locate and installMicrosoft products

My ProductsWeb:Configure profile forthe first time

http://productsweb

http://productsweb/http://productsweb/

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Connectivity

Corp Network LAN Only MSAsset can connect to Corp Network

Guest, Partners, Vendor (no Alias) Prohibited connect to Corp Network

Any LAB that wanted to connect to Corp Network please liaises withITG

Wireless Guest Access Register at Receptionist (provide ID & FTE Sponsor)

For Bulk Register, inform Receptionist 10 days before event

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Connectivity

RAS Connect to Microsoft VPN

Access Intranet over Public Internet

Yearly Certificate Renewal

Install Microsoft IT Supported Image

Install Microsoft IT VPN

Please refer below for more informationhttp://portals/security/Services/GSAM/Pages/default.aspx?SourceURL=http://itweb/security/csam/Pages/default.aspx

http://portals/security/Services/GSAM/Pages/default.aspx?SourceURL=http://itweb/security/csam/Pages/default.aspxhttp://portals/security/Services/GSAM/Pages/default.aspx?SourceURL=http://itweb/security/csam/Pages/default.aspxhttp://portals/security/Services/GSAM/Pages/default.aspx?SourceURL=http://itweb/security/csam/Pages/default.aspxhttp://portals/security/Services/GSAM/Pages/default.aspx?SourceURL=http://itweb/security/csam/Pages/default.aspxhttp://portals/security/Services/GSAM/Pages/default.aspx?SourceURL=http://itweb/security/csam/Pages/default.aspx

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DirectAccess

Always Connected. Better Protected.

Improve Productivity of Mobile Workforce.

Improved Manageability of Remote Users.

Improved security.

Please refer below for more information :

http://itweb/v7/dogfood/Windows7/directaccess/pages/home.aspx

http://itweb/v7/dogfood/Windows7/directaccess/pages/home.aspxhttp://itweb/v7/dogfood/Windows7/directaccess/pages/home.aspxhttp://itweb/v7/dogfood/Windows7/directaccess/pages/home.aspxhttp://itweb/v7/dogfood/Windows7/directaccess/pages/home.aspx

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Exchange 2010 - Server

Quota 5 Gb and 10 Mb restriction for sendand receive

Outlook 2007 & 2010 - Client

OWA (https://aps.mail.microsoft.com)

E-mail Services

https://aps.mail.microsoft.com/https://aps.mail.microsoft.com/

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E-mail Services

Exchange Active Sync

Meeting Room Bookings

11 Meeting Rooms

2 Auditoriums

Organize Meeting Calendars

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Conferencing

Live Meeting Schedule from Outlook Online Presentation

Online Collaboration

Audio Conferencing Office Communicator

Corporate or overseas audio conference Schedule from Outlook

Dial 3001 (Internal) OR (021) 2551

8107 Desk Conference

Local audio conference up to 6 participant Initiate from Desk Phone

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Conferencing

Video Conferencing

OCS Round Table

360o Video Conference

Connect using Live Meeting

Video Teleconferencing (VTC)

Face-2-Face oversea meeting to Cut Cost

Please approach Local IT for setup

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Conference call up to 5 connections

Dial 9 + phone number to call locally

Pattern to call overseas :

Pattern to call overseas through VOIP between Microsoft

Office :

http://itwebtools/voip/dialplan.aspx

Desk Phone

*1 + pass code + 9 + 01017 + country code + area code + phone number

6 + VOIP Country Code + the last 4 digits of the directory

http://itwebtools/voip/dialplan.aspxhttp://itwebtools/voip/dialplan.aspxhttp://itwebtools/voip/dialplan.aspx

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Printers

Level 18

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Printers

Level 19

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2009 Microsoft Corporation All rights reserved This presentation is for informational purposes only Microsoft makes no warranties express or implied in this summary