it in a cold climate priorities and plans jon collins, managing director freeform dynamics ltd
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www.freeformdynamics.com. IT in a cold climate Priorities and plans Jon Collins, Managing Director Freeform Dynamics Ltd [email protected] January 2010. Responding to the downturn What’s technology bringing? Taking things from here. Agenda. How to respond to the downturn?. - PowerPoint PPT PresentationTRANSCRIPT
- 1 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
IT in a cold climatePriorities and plans
Jon Collins, Managing DirectorFreeform Dynamics [email protected] 2010
www.freeformdynamics.com
- 2 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
Agenda
► Responding to the downturn
► What’s technology bringing?
► Taking things from here
- 3 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
How to respond to the downturn?Optimise the
IT infrastructure
and operations
Optimise the way IT is used in the business
Enable the business to be more efficient
Help the business drive
the top line
Economic pressure
IT DEPT RESPONSE
- 4 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
Not (just) about cost – example: Windows 7
Demanding desktop users
Other PC users
-20% 0% 20% 40% 60%
Before the end of 2009 During the first half of 2010During the second half of 2010 Later than thisNo plans
When do you see your organisation starting to deploy Windows 7?
- 5 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
Effective
Partially effective
Ineffective
Over time, key change events impact effectiveness
Effectiveness
IT may not be broken, but it needs maintaining
- 6 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
Meanwhile, some things continue to go up...
Growth in data to be served
Requirements from new applications
Changing requirements for existing apps
Security and compliance constraints
Improvements to service levels
Need to reduce costs
Environmental drivers
0% 20% 40% 60% 80% 100%
5=High impact 4 3 2 1=No impact
What business drivers are having the most impact on how you architect and operate your server estate?
- 7 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
What’s technology bringing?
► Infrastructure stuff● Virtualisation of servers, storage, desktops...● Convergence through 10 Gig Ethernet● Service-based delivery and cloud
► User-facing stuff● Collaboration and information sharing● Unified communications and VoIP● Information management and BI
- 8 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
The two-edged sword of virtualisation
Some business stakeholders reluctant to give up their dedicated kit
Virtual machine sprawl has become difficult to manage
Management of the consolidated system more difficult than anticipated
Project costs higher than originally budgeted
Consolidation ratios have not been as high as en-visaged
Projected cost / space / power savings not achieved
Other
0% 10% 20% 30% 40%
Have you faced any of the following challenges with your server consolidation activities?
- 9 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
SERVER 1 SERVER 2 SERVER 3
STORAGE A STORAGE B STORAGE C
VIRTUALISED SERVER
WORKLOAD 1 WORKLOAD 2 WORKLOAD 3
INTERFACE
STORAGE A STORAGE B STORAGE C
Adopters starting to appreciate architectural impact
- 10 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
Network convergence is means to end
Data Centre Convergence (10GBaseT)
Quality of Service
Shared Manage-
ment
CongestionControls
Enhanced Multi-
protocol
- 11 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
Meanwhile, what about Cloud?
B I N G OMulti-tenancy SOAP On Demand ASP SaaS
Services Grid Pay peruse Virtualised Hosting
Agile FabricFREE
SPACEPlatform Green
Webtop Subscription Pluggable Adaptive Service Oriented
On premise Dynamic IT Utility Computing REST Web 2.0
- 12 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
Limited uptake of ‘real’ UC today...To what degree have you actually adopted any of these? 0% 20% 40% 60% 80% 100%
Unified directory
Unified messaging
Single number, followme
Presence awareness
Enhancedvisibility/reporting
Broad adoption Selected adoption in some areasActively investigating On the agendaLooked at and rejected Not even considered
How much would you agree or disagree that UC delivers the following benefits in relation to business process optimisation?
0% 20% 40% 60% 80% 100%
Better cross departmental working
More efficient processes
More effective processes
More flexible process execution
Visibility of process-related communications
Better responsiveness to external parties
Strongly agree (Aggressive adopters) Agree (Agressive adopters)Strongly agree (Other) Agree (Other)
But ‘aggressive’ adopters seeing significant benefits
- 13 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
Early days for information management
Use of business intelligence for high level business review and planning purposes
Delivery of relevant information/analyses for periodic opera-tional review and planning
Availability of relevant information for ‘on the fly’ operational decision making during process execution
Proactive delivery of information alerts to relevant users when key business events or exceptions occur
Provision of electronic information to business customers, partners and/or suppliers
Provision of electronic information to consumers (e.g. in a sales or customer service context)
0% 20% 40% 60% 80% 100%
5 -(Needs fully met) 4 3 2 1-(Needs not met at all) Not relevant to us
How well are your needs actually being met in the following areas?
- 14 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
INFORMATION TECHNOLOGY
PLATFORM
SERVICES
Taking things from here
► What have we learned? First, get the platform right
► Efficiency before effectiveness
► Familiar trade-offs► Know what to leave out► Shooting the dogs
- 15 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
Making everything “just work”
Making a real difference to business
IT as bottleneck
IT as foundation
IT asdifferentiator
Efficiency before effectiveness
INCREASED EFFICIENCY
INCREASED EFFECTIVENESS
- 16 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
BUSINESSREQUIREMENTS
Familiar trade-offs
Technology:Build vs Buy
Staffing:Internal vs External
Infrastructure:In-house vs
Hosted
- 17 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
What to leave out?
Where IT is viewed as a source of business advantage in its own right
Where IT is viewed as an important enabler of business advantage
Where IT is viewed as a cost centre
0 1 2 3 4 5 6 7
Average outsourcing index by Senior Management view of IT
- 18 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
Bad
Goo
d
Fit w
ith s
ervi
ce re
quire
men
ts
Non-differentiating Differentiating
Business value of application
Kill Transform
ImproveMaintain
Shooting the dogs
- 19 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
Where to start? Beer mat IT
► Governance is not a dirty word – it’s about making informed, open decisions
● Know what you have● Know what “they” do● Know what they want● Know what is possible● Know what you are doing● Know the constraints and risks
► Reduce waste, look for value
► Prioritisation is key
- 20 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
OK, one more snow picture…
- 21 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010
IT in a cold climatePriorities and plans
Jon Collins, Managing DirectorFreeform Dynamics [email protected] 2010
www.freeformdynamics.com