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Contribution of India's IT Industry to Economic Progress

Revenue - - - - - - - - - ->

51% (2009)Global Sourcing Industry

- - - - - - - - - -> 58% (2011)

Employment (Current) - - - - - - - - - -> 2.8 million Direct

8.9 million Indirect

Employment (New) - - - - - - - - - -> 230,000 Jobs

$100 billion

GDP1.2% (1988)

- - - - - - - - - -> 7.5% (2012)


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Export revenues - - - - - - - - - -> $69.1 billion (2012), 16%

Domestic revenues - - - - - - - - - -> $31.7 billion (2012), 9%

GeographicalFocus

Vertical Markets

- - - - - - - - - -> consistent demand from the US

- - - - - - - - - -> broad based demand across traditionalsegments

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Top 5 players in ITES

TCS - - - - - - - - - -> $536 million

- - - - - - - - - -> $465 millionWipro

- - - - - - - - - -> $294 millionInfosys

- - - - - - - - - ->Cognizant $200 million

- - - - - - - - - ->Genpact $134 million


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ITES Present Market Scenario

Domestic IT-BPO revenue - expected togrow at almost 17 per cent in FY2012.


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Demand from consumers and enterprises, governments

technology infrastructure initiatives and availability of worldclass telecom infrastructure and services

IT-BPO in India is steadily increasing

Domestic BPO segment is expected to grow by 17 % inFY2012 - to reach Rs 148 billion

Direct employment within the domestic IT-BPO sectorexpected to grow by 7 %

Creating immense job opportunities in Tier II and Tier IIIcities

Growth Factors


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ITES Recent Trend

ITES and BPO companies vying for the smaller citieswhere they are promised Better infrastructure, State-of-the-art office spaces and Skilled manpower. Of late, the tier II cities like Pune, Kolkata and

Hyderabad have made business opportunities andinfrastructural development like never before.

Tier III cities - close proximity to the most happening

cities like Delhi, Mumbai, Bangalore Now it is the turn of the Tier III cities or the smallercities as corporate sector target them as 'India's NextDestination Cities'.


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Key Drivers

Strong economic growth

Rapid advancement in technology

infrastructure Competitive organizations

Enhanced focus by government

Emergence of business models that helpprovide IT to new customer segments


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Impact on Indias Growth


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Impact on Indias Growth

IT-BPO sector - Growth catalyst throughactive direct and indirect contribution

Employment and better standard of living

Transformed Indias image from slow movingeconomy to global player in providing worldclass technology solutions and businessservices.

Industry has helped India transform from arural and agriculture-based economy to aknowledge based economy.


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Key Growth Drivers

Growing middle class

Consumer spending

Technology innovation Increasing adoption of technology

Telecom by consumers

Focused Government initiatives


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Knowledge Professionals


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Organizational Efforts -Groundwork

Premier source of mass employment across thecountry.

Organizations were required to equip their employeeswith new set of skills

Foreign language capabilities, global business processknowledge, sales and marketing skills, research(business, market, financial) and business analytics.

Service providers are effectively utilizing Indias talentpool by designing large scale talent re-engineering

initiatives and employee engagement activities. This is enabling the industry to provide both end-to-end and high-end value-added services across sectors


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ITES

Indias talent base expanding rapidly with an annual additionof nearly 4.4 million graduates and postgraduates in FY2012

India retains its dominant position as the leading country tochurn out Ready-to-hire pool of graduates, ~400,000-500,000, in 2011

Internally, supply side is taking several employee engagementinitiatives to retain human capital retention/performance-based bonuses, rewards & recognitions, career developmentplans, up/cross-skilling, CSR initiatives, etc.

Industry-NASSCOM-Government initiatives to enhance long-term employability through finishing schools, mentorshipprogrammes, setting up industry benchmark (NASSCOMAssessment of Competence) and IT-BPO Sector Skill Council(SSC) initiative


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Global In-House Centres

Global In-House centres (GIC) have played akey role in the IT-BPO sectors phenomenalgrowth story, establishing proof of concept

and branding India as a global sourcingdestination. The sement, miniscule till 2003,has witnessed tremendous development inthe last 7 years growing at a Compound

Annual Growth Rate of 22 per cent,employing close to 4 lakh people andcontributing to 1 per cent of India GDP.


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Their impact on India extends beyondrevenues and employment- playing aleading role in developing an R&D andproduct culture, spearheading initiatives todevelop affordable products for emerging

markets and creating entrepreneurshipopportunities.


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Quality

An increasing number of IT-BPOcompanies continue to adopt globalstandards such as ISO 9001 (for Quality

Management) and ISO 27000 (forInformation Security). India based centresaccount for the largest number of quality

certifications achieved by any singlecountry.


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Over the last three years, there has beenan 18 percent increase in the number of

IT-BPO companies acquiring qualitycertifications; 30 percent increase inperformance certifications; 20 percent

increase in security certifications. Mostcompanies who have acquired qualitycertifications have invested in acquiringlevel 4 and 5 certifications exhibitinggreater sophistication.

E i i & R&D S i


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Engineering & R&D Services(ER&D)

The engineering design and productsdevelopment segments generated exportrevenues of USD 10 billion in FY2012;

growing by about 14 per cent, driven byincreasing use of electronics, fuelefficiency norms, convergence of local

markets, and localised products.


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The Indian IT-BPO industry has investedsignificantly to strengthen their customer

outreach and build engineering capacityand capability not only across new andexisting verticals but also across the full

spectrum of product development valuechain


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ITES sector includes services rangingfrom call centers, claims processing,medical transcription, e-CRM, SCM to

back-office operations such as accounting,data processing, and data mining.

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