introducing gilt.com fidelma healy, chief operating officer gilt ireland 12 th december 2011
TRANSCRIPT
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Introducing Gilt.com
FIDELMA HEALY, CHIEF OPERATING OFFICER GILT IRELAND
12th December 2011
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From Fashion to Lifestyle Brand
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Our Businesses
Gilt CityLocal services and experiences
*GiltDesigner ready to wear
Contemporary ready to wear
Designer footwear & accessories
Contemporary footwear & accessories
Jewelry
Beauty
Services
*Gilt ManDesigner ready to wear
Contemporary ready to wear
Designer footwear & accessories
Contemporary footwear & accessories
Sports gear
Gadgets
Services
*Gilt HomeBedding and bath
Home decor
Dining and tabletop
Home office
Rugs
Electronics
Pet
Furniture
Lighting
Outdoor
JetsetterTravel experiences
Gilt JapanDesigner ready to wear
Contemporary ready to wear
Designer footwear & accessories
Contemporary footwear & accessories
Electronics & Appliances
*Gilt ChildrenInfant and kids apparel
Gear and accessories
Toys and games
Bedding
Furnishings and decor
Maternity
Gilt NoirPrivate Site for top members
Designer ready to wear
Exclusive Experiences
Early preview of events
Personalized service
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Gilt Groupe At-A-GlanceMEMBERS
5 Million+
DAILY UNIQUE VISITORS
400,000
PICTURES / DAY
3,000
MONTHLY SHOPPERS
1 Million
PACKAGES SHIPPED PER DAY
10,000
FASTEST SELL OUT
0.25 sec.
BRANDS
6,000+
DIRECT CONTACTS PER WEEK
12,000
MOST EXPENSIVE ITEM
$25,0006
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Gilt’s Offering
Three pillars to delivering this experience:• Coveted clothing, accessories, home goods, services and travel
• Simple, fast and fun site experience
• Personalized shopping
The most aspirational shopping experience for a stylish life
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Do you have a feel now for who we are?
A technology Company
A retail Company
An e-commerce Company
A Web Company
Recruiting for Gilt
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Customer Service AssociatesWhat do we look for?
Four key areas:
• Candidates who have an appreciation of the importance of Customer Service
• Candidates who have natural/instinctive knowledge of how to provide great service to Customers
• Candidates who can articulate how they have done this in the past
• Candidates who can provide insight as to what makes the difference
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Recruiting in Gilt
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How to Prepare
If you fail to plan you plan to fail
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How to prepare…
• Make sure you read the job spec
• Spell check your CV
• Research research research. Know the Company you are meeting. Look beyond their website. YouTube, Blogs, social media e.g. some companies have unique recruitment process. This information may be available on the internet
• Know the industry not just the Company. Speak to people who work in similar roles if you can and try and see the differences and similarities between what they say and what the job spec says
• Don’t be afraid to what style of interview to prepare for or what you can expect on the day
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How to prepare…
• Be prepared to give examples of when you have demonstrated the requirement of the role in your past
•Talk to family and friends. They will help you think of examples
• In the interview be sure you say how you will add value to the Company. Think of what makes you different or stand out from the crowd. Think of why we would want you as opposed to any other candidate
• Be prepared to say why you want the job
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What makes a candidate stand outIt’s when a candidate shares their own opinions of what theyconsider to be good Customer Service
Each interview is unique, each company is different
They have already identified that we talk to customerson Facebook. They know we do unscripted calls They have put some thought into the kind of queriesthey may be handling in the role
They regularly give examples without prompting
…………In other words they are prepared
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What makes a candidate stand out
Dress – Each company is different. We like less formality but howyou present yourself is important to us
Body Language – We want engaging people who make eye contact
Creativity – In gilt we love creativity. We like people with artistic flair
Enthusiasm – We want people who love the company and really want to work with us
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Career Change Profiles
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We need to know that you want to work for Gilt – not just that you want the job
we have on offer
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THANK YOUwww.gilt.com/invite/fhealy
www.gilt.com/company/careers