PRODUCT PROFILE

The main products of the company are:

New Horlicks

New Improved

Boost

Maltova

Viva

Eno fruit salt

Vanilla Horlicks

Chocolate Horlicks

Elaichi Horlicks

Mother Horlicks

Junior Horlicks

Banana Horlicks

Horlicks Biscuits

Toffee Horlicks

GlaxoSmithKline Consumer Healthcare Ltd. is having three

factories, which are at Nabha, Rajahmundry and Sonepat. The factory

at Nabha is the mother unit and products manufactured by this

company fall under three categories of consumer healthcare:

HORLICKS

Way back in 1883, James Horlicks, a London chemist experimented

with powdered malt mixed with milk and launched this product in

Chicago, USA, AS ‘Malted Milk’. In 1906, he returned to England

and set up a factory at Slough. Renamed as ‘Horlicks’ in 1931, it

became a part of the giant Beecham group in 1969.

Gastrointestinal Eno fruit salts

Nutritional Health Drinks Horlicks and its

variants

JUNIOR HORLICKS

Children between the age of 1 and 3 need special nutrition for healthy

growth. New Junior Horlicks along with other vital nutrients is

enriched with a unique scientific combination of nutrients, which have

been scientifically researched and proven to give the child a solid

foundation to be mentally sharp and physically active.

New Junior Horlicks is easy to digest and has a taste that children

love. Junior Horlicks was first commercially manufactured in Nabha

in August’91.

ELACHI HORLICKS

Elaichi Horlicks was launched in October 1973. Horlicks position as

the market leader in the milk food drinks (mfd.) category was further

Strengthened with launch of chocolate Horlicks in November 1990.

Elaichi Horlicks is Horlicks with a fresh cardamom

taste and aroma along with natural goodness of wheat, milk and

malted barley making an appetizing and easily digestible drink.

MOTHER’S HORLICKS

Mother’s Horlicks (launched in November’96),is a special

nourisher scientifically designed to help meet the nutritional needs of

pregnant and lactating women, as part of a healthy diet. It is made

with the natural goodness of Horlicks by a unique spray dried process,

which helps make it easy to digest. It is enriched with natural honey ,

and a combination of vitamins and minerals that not only gives

excellent flavor but also help in keeping good health during

pregnancy and optimal birth weight of the baby It is also essential for

physical and mental development of the growing foetus. When taken

during the breast feeding period the nourishment of Mother’s Horlicks

helps to improve the quality and quantity of breast milk.

BOOST

Boost is a brown powder nourisher with a rich choco malt taste

that provides the child with body building proteins, carbohydrates and

fat. It is now formulated to include power-packed ‘Energy Boosters’,

essential for releasing energy from food and reduce tiredness and

fatigue. Boost was first launched in November’75 after which many

relaunches have taken place.

Very popular in the south, Boost has shown an average growth rate of

9% annum. Sportsmen like Kapil Dev and Sachin Tendulkar back it,

making it the secret of OUR ENERGY!!

BY PRODUCT

The main by product of the company is Gopika Ghee. The

production process is essentially the same as the same machinery is

used to make different products. Gopika Ghee is packed in the factory

itself, rest of the product are bulk packed in big containers of specified

weights.

MANUFACTURING PROCESS

The manufacturing process for Horlicks is as follow:

1. The first step in the production process involves the mixing of

Wheat Flour with Malted Barley.

2. In the second step water is added to the above mixture and the

material is mashed thoroughly as a result of which the outer

cover of Malted Barley is removed and remains after it is called

Husk.

3. After mashing the material it becomes a thick slurry in which

the solis content is above 50%

4. The fourth step involves the adding up to the above mixture.

5. The next stage is the stage of Evaporation in which the material

is evaporated and the result is a thick slurry of the material in

which the solid content is around 80%

6. After Evaporation comes the step of spreading out the material

in plates and keeping them upon the oven for above half an

hour. Once the material is completely dried, the plated are taken

out from the oven and the food item is scrapped out, which

comes out in the form of thin layers. Then the vitamins and

other essential nutrients are added to the food items which id

then grinded and the result is our final product “HORLICKS”.

SUPPLY CHAIN PROCESS

The Supply Chain process at GSK, Nabha is as following:

Horlicks manufactured at the Nabha Plant, after it is put in drums

with a capacity of 184kg. is either bottled or packed in pouches and

then sent to the sale deposit suited across the country,. Its chain is as

follow:

Consumer Drums

Retailers Bottles

Wholesalers Sale

DEPARTMENTAL OVERVIEW

The various departments in GSK Ltd. Nabha are:

1. Human Resources and Administration

Department.

2. Manufacturing Department

3. Procurement department (Milk Sourcing

Procurement and Purchase Department)

4. Quality Assurance Department.

5. Total Quality Management Department.

6. Information Resources (IR)

7. Finance Department

8. Warehouse Supply Chain Management

9. Engineering Department

10. Environment, Health and safety Department

(EHS)

Human Resources and Administration

Department

Following are the function of HRA department:

Training

Training is viewed not merely as an event but also as a process of

facilitating the continued up gradation of Knowledge, skills and

attitudes. Training activities include:

Structured introduction training for all new recruits.

Intra and Inter department team development exercises.

Training in the technical/ functional aspects.

Employee Relations

The HR department monitors the discipline of all workmen. Rules for

all workers are displayed in the restroom in the form of standing

orders.

Attendance Records and DevelopmentThis time office maintains attendance records of all workers with the

aid of duty passes. It is supported by a software package that can be

accessed to any point of time by the HR department to check the

status.

Employee Communication

The HR department is responsible for various communication

activities like Speak up, Open House sessions, float file, pamphlets

and posters.

Welfare Activities

The HR department is involved in various welfare activities for the

employees which are: Cultural programs, farewell parties’ etc.

Safety

The department is responsible for ensuring that the statutory

requirements of all equipment/ processes are strictly followed. Safety

audits are conducted once in two years to check the effectiveness of

the safety procedures, equipment’s and systems.

Security

Security staff takes rounds in add around the factory, they are

involved in routine activities like carrying out searches at the gate and

maintaining logbooks.

Recruitment

Recruitment of the workmen, both permanent and temporary, staff

and executives is carried out at the plant level.

Wages and salaries Administration

The minimum wage for temporary workers is deducted by the State

Company. The permanent workers get another benefit like Dearness

allowance House Rent Allowance, Leave Travel Allowance etc.

Manufacturing Department

This Department consists of the following units:

9L

5L

Spray Dryer

Central Diary

Milk Procurement department

This department is responsible for procuring milk of desired quality

for the manufacturing of our products. Its role begins at the village

level and ends when the milk reaches the diary dock. The company

has 8 milk cum chilling centers (MCCs) located in Punjab.

Quality AssuranceThe quality assurance Department is responsible for ensuring the

safety and quality of products, adoption of environment protection

measures and compliance of food and health laws through reliable

and constantly improved process.

Quality assurance department

Assurance the performance of production, manufacturing

systems

Assurance the performance of quality systems

Provide technical support to other units

Ensures that all process meet the ISO 9002 & ISO 14001

requirements.

Engineering Department

This section provides support to factory. Its main function is

maintenance of all equipment, technical up gradation, energy

conservation and implementation of projects.

Finance Department

Main Functions of Finance Department Are As Follows:-

Vendor payment: - When an article arrives at the gate, an

entry permit is made and they are sent to the GOODS

INWARD DISPATCH section (GID).A goods inward from

(gif) is filled up and sent to the finance department for

payment .the vendor submit the bill to purchase department .the

finance department also receives a hard copy of the

corresponding purchase order (PO). There is online passing and

payment system .this contains a database of all purchase order

issued .these are checked against the bills for the GIF, PO

references after which the bill is posted for production of the

payment slips.

Disbursement of salaries:- the HR Department sends a

compile list of all employees on the payroll together with their

monthly working records .The salaries are paid mainly through

the bank, except for a few temporary workers.

Payment to government bodies:-Excise is paid to all suppliers

for goods purchased .The company obtains reimbursement for

the excise from the govt. According to the CENVAT. Excise is

however paid for the finished goods. Octroi is paid to civic

authorities for goods arriving from outside Nabha .Property tax,

insurance and sales tax are also paid in case of accidents,

breakdowns are called for assessment, when a claim is filed.

VAT is paid to Excise and Taxation Department of Punjab.

Milk accounting:- every milk supplier has a code , the first

two digit indicating whether the milk is from cow, buffalo and

the next three digits indicating the supplier .payments are made

within 10 days by cheque/MT/DD.

Cash/banking:- There are separate accounts for raw material

excluding milk ,stores, services , capital and packing

material .every department submits its monthly cash

requirement and sends it to finance where it is consolidated.

Payment of services: - the finance department pays for various

services like rent, truck hire etc.

Capital budgeting: - every department submits an annual

budget , which is allocated quarter wise . The concern

department also sends a capital investment proposal, which has

to be approved in different forums depending on the investment

required.

ORGANISATION CHART

GENERAL MANAGER

SECRETARY

HEAD-TECHSERVICE

R & D

HR&A PROCURMENT QUALITY

MFG.

EHS

ENGG. FINANCE &

ITWSM

O.E

IN THE COMMUNITY

GlaxoSmithKline Inc. (GSK) is one of the world's

leading research-based pharmaceutical and

healthcare companies. We're committed to

improving the quality of human life by enabling

people to do more, feel better and live longer. With a proud

tradition of charitable and community support, being a socially

responsible company is one of the company's key priorities. Our

charitable and community programs support projects that are

innovative, sustainable and results-oriented.

A partnership between the Canadian Hospice Palliative Care Association, hospice palliative care organizations across the country and The GlaxoSmithKline Foundation, Living Lessons® helps raise awareness of and support for hospice palliative care services to help enhance the quality of end-of-life care.

GSK is designated a Caring Company by Imagine, a national program of the Canadian Centre for Philanthropy, by annually donating at least one per cent of pre-tax profit through The GlaxoSmithKline Foundation. We are one of the top 10 corporate charitable donors in Canada.

HIV/AIDS Community Innovation Program

It is estimated that more than 36 million adults

and children are living with HIV/AIDS while

approximately 15,000 more people are

infected each day. Globally, more than 21

million people have died from AIDS, resulting

in 13.2 million orphaned children.

GlaxoSmithKline Inc. (GSK) has a proud history of contributing to the

fight against HIV/AIDS through the research and development of

medicines that treat the disease, but recognizes that additional

initiatives are needed to intensify and accelerate the response to

HIV/AIDS.

DNA CERTIFICATE

GlaxoSmithKline Consumer Healthcare Limited (GSKCH), India, has received a DNV certificate proving that the company’s social accountability management system complies with the international SA 8000 standard. The certification covers GSKCH’s factory in Rajahmundry, India.

SECOND LARGEST COMPANY

GlaxoSmithKline Consumer Health (GSKCH) is the world's second

largest over-the-counter healthcare products company and is also

ranked second globally in sales of oral-care products.

GSK is one of the world's leading

research-based pharmaceutical and healthcare companies, with annual

sales of nearly $30 billion in 2001 - an estimated seven percent of the

world's pharmaceutical market. GSK has over 100,000 employees

worldwide.

Every second, more than 30 doses of vaccines are distributed by

GSK.

Every minute, more than 1,100 prescriptions are written for

GSK products.

Every hour, GSK spends more than $450,000 to find new

medicines