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Hosted by:

La Socit Tunisienne de Banque

Encadr par :

Mr. Nazih Redissy

Ralis par:

Asma MEJRI

ACADEMIC

YEAR

2013/2014

Institut Suprieur des Etudes appliques en Humanit de

Tunis

PRESENTATIONOFINTERNSHIPREPORT

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Descr iption of the STBand of the department

Introduction

Tasks learned

Discussion and Evaluation

Recommandations

Plan Conclusion

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Introduction

The banking sector is an essential contributor to the

economic growth ...

The Tunisian banking sector is seen as one of the major

contributors to the economy of our country thanks to its

major banks and especially state-owned banks

STB is the first Tunisian bank founded after the

independence in order to support the economic and the

social development of the new state.

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About theintership

Description of the company

profile

La socit Tunisienne de Banque

Rue Hedi NOUIRA

Commercial bank of investesment and business

10 departments

Capital : 124.300 million dinarsDate of establishment : March 26, 1958

Staff number :2619

Structure : STBcontains 10 main departments and

several directions

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The central management of

international Operations

The main role of the central management of

international Operations is to manage international

trade and financial transactions of the bank.

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Swift

messaging

Answringphone calls

translation

Mailing

letters toclients

Telegraphicverification

The internship tasks/activities

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Swift messaging

the Society for worldwide Interbank financial telecommunication .

It is a co-operative organization which permits for the financial world to operate w

speed, certainty and confidence.

Translation

translating emails and messages from Frensh into English and vice versa

Mailing

sending and receiving emails from clients, giving them informations about their m

transmissions and receiving their comments

Answring phone calls and making apointments for the manager

recieving phone calls from clients and persons who want to meet the manager and

writin down their ersonal informations and the reason for callin

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Discussion and Evaluation

The practice of theroratical knowledge.

The gain of several skills ans qualifications.

The gain of new Relationships.

The use of a variety of tools and software

packages.

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Weaknesses

The Lack of equipments and machines/absence of internet

connection in some offices.

The staff age : old employees and absence of innovation inthe team

The Time constraint.

The Manual work

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Recommandations

For the Bank

To hire qualified ,talented and youth graduates people.

To adopt new technology

To keep hiring interns with different educational background

For the Institute

To make available organizations for internship instead of students

'personal effort

To make provision of internship for a whole semester

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Conclusion

On the whole, as a first internship experience,it was great.

I have gained new knowledge, skills and met many new people.

I got insight into professional practice and i learned the different

facets of working within a bank.However there were some constraints that did not permit a full

achievement of all my goals. For these constraints I have derives

some solutions to help both STB and my institute to provide a

better conditions for the future interns