internship report asma

8/12/2019 Internship Report Asma

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Internship report on

ALLIED BANK Johar town

branch

Lahore

(0288)


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Name: Asma Najam

o!! no: "#i$$"BA0%&

#ession: 20$$'20$%

Date:

Hailey College of Banking and Finance

Punjab University, Lahore


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Dedication

I ould like to dedicatethis internshi! re!ort

"o #y honorable HCBF teachers $nd #y s!ecials regards to #y

%ost res!ectful affectionate loving !arents, and #yhusband

&ho alays, Prayed for #y success and better#ent'


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$cknoledge#ent

In the name o AL"I*+, ALLA*- the most racio.s- "erci.! an/ompassionate- the creator o the .ni1erse- who enab!e/ .s to comp!ete thisinternship- report wor s.ccess.!!34I wo.!/ a!so !ie to than Branch "ana5er Kashi Na61i- an/ branch sta an/he!pin5 an/ 5.i/in5 me thro.5ho.t m3 !earnin5 perio/4I am than .!! specia!!3 m3 parents who he!p me in e1er3 step4Last b.t not !east I wo.!/ !o1e to than a!! m3 rien/s or their .n/3in5 s.pport-he!p an/ or bein5 there whene1er I nee/ them4

()ecutive *u##ary


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+his /oc.ment pro1i/e/ /etai!s o m3 achie1ements in term o practica!

imp!ementation an/ .n/erstan/in5 o worin5 en1ironment in bans4 I ha/starte/ m3 internship rom A!!ie/ Ban Limite/ Johar town N'b!oc4 D.rin5 theinternship I ha1e !earnt basic banin5 wor an/ a !ot o practica! wor which Iha/ not acnow!e/5e/ beore4 I wore/ in /ierent /epartments an/ !earnt basicoperations o the /epartments that /epartments are4 Acco.nt openin5/epartment- !earin5 /epartment- emittance /epartment a!!in5 an/ sortin5/epartment etc4 I ha1e spent most o m3 time in c!earin5 /epartment an/ hence I!earnt what proessiona! attit./e to a/opt whi!e /ea!in5 with e7terna! as we!! asinterna! c.stomers4 I ha1e i!!e/ o.t the /ierent 1o.chers an/ s!ips s.ch as.rrent Acco.nt s!ip- L# #a1in5 Acco.nt /eposit s!ip- c!earin5 1o.chers9 on!ineinter branch transaction s!ip etc4

An/ this /oc.ment pro1i/e/ aspect o A!!ie/ ban !imite/ an/ one o its branchJohar town N'b!oc4+his report is compose/ o the ABL *istor3- ABL intro/.ction- or5aniationa!str.ct.re- inance str.ct.re- it;s /ierent Ana!3sis s.ch as critica! ana!3sis an/swot ana!3sis an/ recommen/ation etc4 e454 ABL is the one o the !ea/in5 banthat is irst ".s!im ban incorporate/ in the soi! o aistan in $&


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"EANIN > BANK

#ome a.thors write that the wor/ ban is /eri1e/ rom Ita!ian wor/ Cbanc.s >

Cban6.e which means a bench4 Beca.se in the o!/ /a3s the Jews were .se/ to

mae banin5 sett!ements b3 sittin5 on the benches to /ea! the e7chan5e o

mone3 in the maret p!ace4 hen an3 one o them becomes inso!1ent means

that he is .nab!e to .!i!! his re6.irements4 +hen his bench was /estro3e/ b3 the

c.stomer this practice 5i1en birth to the wor/ CBANKF+4

#ome other A.thors are o the opinion that the wor/ ban is /eri1e/ rom a

erman wor/ Cbac- which means CJoint #toc .n/4 when the major part o

Ita!3 was occ.pie/ b3 the erman then this wor/ Gbac; was Ita!ianie/ in to thewor/ Ban4

*owe1er- no coni/ent recor/ is a1ai!ab!e to be!ie1e .pon4 +hereore- we are not

in a position to 5i1e an3 bo.n/e/ meanin5s to ban inspire o a!! these we can

/eine ban as o!!ow4

+ +he imperia! /ictionar3 /eine/ a ban as CAn estab!ishment or /eposits

iss.es o mone3 a!so or 5rantin5 !oans /isco.ntin5 bi!!s aci!itatin5

the transaction rom one p!ace to another p!ace4

it is an instit.tion- which /ea!s with mone34

% it b.3s se!!s the .ses o mone34

In other wor/s- we can sa3 CA ban is an instit.tion or e7chan5e o mone3-

sanctionin5 cre/it- transerrin5 .n/s b3 /omestic orei5n bi!!s o e7chan5e4

e can a!so sa3 that it is a pipe!ine thro.5h which mone3 mo1es into on o

circ.!ation4

#hort!3 conc!.si1e!3 we can sa3 that the CBan is an instit.tion that aci!itates

the matters in which the mone3 is in1o!1e/4

MEANING OF BANKING


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+he Banin5 companies; >r/inance- $&@2 /eines Banin5 as CBanin5 means

acceptin5 or the p.rpose o !en/in5 or in1estment- o /eposits o mone3 rom

p.b!ic- repa3ab!e on /eman/ or otherwise an/ with/rawa! b3 checs- /rats-

or/er- or otherwise4

$bout $llied Bank0

A!!ie/ Ban Limite/ is the irst ban incorporate/ on the soi! o aistan4 It was

incorporate/ in Lahore beore in/epen/ence in $&


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re/it /epartment (A/1ances /epartment)

orei5n c.rrenc3 /epartment (Deposit /epartment)

.stomer mana5ement ser1ices

+he cre/it /epartment an/ the orei5n c.rrenc3 /epartments are basica!!3 themain /epartments in which the or5aniation is /ea!in5 at a !ar5e sca!e an//ea!in5 is set in motion in c.stomer mana5ement ser1ices /epartment4 +hese/epartments are p!a3in5 a 1ita! ro!e in banin5 sector4 +hese /epartments 5i1ethe ban a rea! b.siness4

Credit De!art#ent0 +he main .nction o the cre/it /epartment is to !en/ mone3to the borrowers on the interest an/ hence ban earns a !ot 4ABL is ser1in5 the

c.stomers b3 5i1in5 the short term- me/i.m term- !on5 term- cre/its4 +he ban!en/s mone3 a5ainst some 5.arantee or p!e/5es or some propert34 ABL the is5i1in5 the c!ean a/1ances a5ainst promissor3 notes- 5i1in5 sec.re/ a/1ancesa5ainst tan5ib!es an/ maretab!e sec.rities an/ now a!so !en/in5 mone3 a5ainst!ie po!icies an/ immo1eab!e propert34

Foreign currency de!art#ent0 +he ABL is a!so 5i1in5 the aci!ities o orei5nc.rrenc3 acco.nt as we!! as a r.pee acco.nt4 orei5n c.rrenc3 /epartment isa!so p!a3in5 a 1ita! ro!e in the banin5 an/ it becomes immense so.rce oearnin54 In the a!!ie/ ban the orei5n c.rrenc3 acco.nt can be opene/ in man3

c.rrencies b.t the o.r main c.rrencies are: F# Do!!ar (F#D)

E.ro (EF)

Japanese 3en (J,)

#ter!in5 on/

orei5n c.rrenc3 acco.nt can be opene/ in man3 acco.nts s.ch as:

.rrent acco.nt

#a1in5 acco.nt

+erm /eposit acco.nt

Custo#er #anage#ent services0 +his is the /epartment which is /ea!in5 withc.stomers an/ con1ince/ them towar/s to open the acco.nts an/ pers.a/in5them to in/.!5in5 in man3 other acti1ities o ban- these /epartments ser1in5 thec.stomers in the 1ario.s wa3s4+he abo1e two /epartments acti1ities are act.a!!3 startin5 rom here it can besa3 that c.stomer ser1ice /epartment is compose/ o the orei5n c.rrenc3/epartments an/ cre/it /epartments4


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the soi! o .njab that was to become aistan in December $&


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As a res.!t o pri1atiation in #eptember $&&$- A!!ie/ Ban entere/ in a newphase o its histor3- as the orld an/ resi/ent o the Ban

on A.5.st $% 200=4 *e is an e7'presi/ent o "B Ban Lt/4
http://en.wikipedia.org/wiki/Islamabad_Stock_Exchangehttp://en.wikipedia.org/wiki/Lahore_Stock_Exchangehttp://en.wikipedia.org/wiki/Karachi_Stock_Exchangehttp://en.wikipedia.org/wiki/Islamabad_Stock_Exchangehttp://en.wikipedia.org/wiki/Lahore_Stock_Exchangehttp://en.wikipedia.org/wiki/Karachi_Stock_Exchange


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"oday

+o/a3- with its e7istence o o1er @0 3ears- the Ban has b.i!t itse! a o.n/ationwith a stron5 e6.it3- assets an/ /eposit base4 It oers .ni1ersa! banin5

ser1ices- whi!e p!acin5 major emphasis on retai! banin54 +he Ban a!so has the

!ar5est networ o o1er =00 on!ine branches in aistan an/ oers 1ario.s

techno!o53'base/ pro/.cts an/ ser1ices to its /i1erse c!iente!e

>E IE > +*E >ANIA+I>N

3I*I/-

+o become a /3namic an/ eicient ban pro1i/in5 inte5rate/ so!.tionsan/ the irst choice o ban or a!! c.stomers4

%I**/I-

+o pro1i/e 1a!.e'a//e/ ser1ices to o.r c.stomers

+o pro1i/e hi5h'tech inno1ati1e so!.tions to meet c.stomer re6.irements

+o create s.stainab!e 1a!.e thro.5h 5rowth- eicienc3 an/ /i1ersit3 ora!! staeho!/ers

+o pro1i/e a cha!!en5in5 wor en1ironment- an/ rewar/ /e/icate/ team

members +o p!a3 a proacti1e ro!e in contrib.tin5 towar/s the societ3

3$LU(*

Inte5rit3

E7ce!!ence in #er1ice

*i5h erormance

Inno1ation an/ rowth

Perfor#ance Highlights

$llied Bank has continuously evolved itself over the years and ada!tedsuccessfully to a ra!idly changing business environ#ent' It has sei9ednu#erous o!!ortunities along the ay and is ready to do it again ithout


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losing sight of strategic goals, balanced !roduct #i), careful risk#anage#ent and effective cost control #easures'

+o/a3 A!!ie/ Ban stan/s as one o the aistan;s !ar5est bans with a broa/eroot print- stea/3 /omestic maret share an/ o1er $2-000 emp!o3ees4 +he 3earsha1e been p.nct.ate/ with se1era! mi!estones- some more important thanothers- b.t a!! he!pin5 to t.rn A!!ie/ Ban into a 2$st cent.r3 inancia! instit.tion4

Chair#an


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>nce a5ain- ABL has /emonstrate/ o.r commitment to stan/ b3 o.r c.stomers-whi!e aci!itatin5 an/ s.pportin5 them to the ma7im.m e7tent4

+he perormance o Ban in 20$$ is the o.tcome o o.r strate53- b.siness oc.s-an/ 5rowin5 tactica! reach in tar5et marets b3 capita!iin5 on the ri5htopport.nities4

ABL ace the .t.re with coni/ence an/ commitment4

*ustainable =roth

Its cha!!en5e is to contin.o.s!3 b.i!/ a Ban aime/ at !on5'term 5rowth- with abroa/ an/ /i1ersiie/ poo! o income streams- enhancin5 o.r abi!it3 to mana5e

an/ s.stain o.r co.rse- an/ to pro5ress thro.5h to.5h an/ .ne7pecte/t.rb.!ences o the present an/ .t.re times4

or the Boar/ o ,o.r Ban- it is not abo.t on!3 positionin5 or 5rowth in e35rowin5 marets- aci!itatin5 the c.stomers- mana5in5 costs an/ in1estin5 innew pro/.cts- processes an/ techno!o5ies- b.t to /e1e!op a cohesi1e-connecte/ an/ comprehensi1e mo/e! or s.stainab!e 5rowth- pro1i/in5 1a!.ea//ition to a!! the c.stomers an/ shareho!/ers4

,o.r Ban;s strate53 is to oc.s on the .n/amenta!s o 5oo/ banin5- pr./ence-inno1ation- teamwor an/ .t.ristic 1ision4

Building on "echnology

+he wor!/ o banin5 an/ the nee/s o c.stomers ha1e chan5e/ consi/erab!3o1er the !ast ten 3ears an/ it is cr.cia! that ,o.r Ban e1o!1es as a inancia!instit.tion to re!ect these chan5es4 In creatin5 a mo/ern banin5 en1ironment-,o.r Ban is /e1e!opin5 a!ternate /e!i1er3 p!atorms- to aci!itate the /i1ersec.stomer base in a//ition to e6.ippin5 the branch networ with state' o' artaci!ities4 ,o.r Ban is in the process o mi5ratin5 to one .niie/ s3stem+emenos +'2


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Despite to.5h competition an/ a5ainst an e7cessi1e!3 !on5 wea economicen1ironment an/ maret /3namics- ,o.r Ban is main5 a!!

eorts to consistent!3 impro1in5 its perormance4

+hro.5h the pre1ai!in5 /iic.!ties an/ !.ct.atin5 scenario- ,o.r Ban has shownresi!ience in maintainin5 its consistent 5rowth moment.m4 +he Ban remaine/a1ai!ab!e to a!! the sectors o the econom3 an/ a//e/ !ar5e n.mber o newc.stomers rom /ierent se5ments4 In !ine with the G#trate5ic s.stainab!estrate53 o ,o.r Ban;- the cre/it !osses remain within sin5!e /i5it4 ,o.r Ban is/etermine/ to eep on /e1e!opin5 its core b.siness- stren5thenin5 the 5rowin5ootprint- eepin5 !ow e7pos.re in ris3 se5ments an/ impro1in5 its 5o1ernanceor interna! contro! as we!! as or b.siness processes an/ s3stems- to create aneicient- proitab!e an/ /3namic inancia! instit.tion4

*ervice ()!erience

ro1ision o hi5h 6.a!it3 inancia! ser1ices is the cornerstone o ,o.r Ban;sstrate534 Not on!3 a /e/icate/ team o proessiona!s are en5a5e/ in ens.rin5ser1ice /e!i1er3 across the networ thro.5h branches- ro.n/ the c!oc an/c.stomer ser1ice sta- b.t the strate5ic priorit3 is to /e1e!op a prompt ser1icec.!t.re across a!! c.stomers contact points4 +he ban is contin.a!!3 .p5ra/in5its ser1ice benchmars an/ is a!! 5eare/ to pro1i/e GFpsca!e; c.stomer ser1icee7perience4

Future *trategy

,o.r Ban enters 20$2 with a stron5 5rowth moment.m4 20$$ res.!ts re!ect thatthe Cr./ent #trate5ic ision- c.stomer centric approach- techno!o5ica!'e/5ean/ ri5ht c.!t.re is /e!i1erin5 enhance/ an/ s.staine/ 1a!.e or a!! thestaeho!/ers4

,o.r Ban wi!! contin.e to /e1e!op Gstan/ar/ie/; banin5 proposition an/operatin5 mo/e!s to stream!ine an/ enhance a5i!it3 !e1e!s4 ,o.r Ban wi!! eepon in1estin5 in its h.man capita!- pro/.ct p!atorms an/ /eepen c!ientre!ationships4 ,o.r Ban is committe/ to a!! its c.stomers an/ c!ients- to a!!

tar5ete/ marets- an/ to a!! /i1erse b.sinesses we ser1e4

I wo.!/ !ie to than the entire mana5ement an/ comm.nicate m3 sincereappreciation to a!! the sta o the Ban or the pro5ress in 20$$- especia!!3 inthese cha!!en5in5 times4 I am than.! to o.r c.stomers an/ c!ients or entr.stin5.s with more o their b.siness an/ be!ie1in5 in o.r inno1ati1e an/ .ni6.eso!.tions in meetin5 their inancia! nee/s4


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"ohamma/ Naeem ".htarhairman

Co#!any Infor#ation

Board of Directors

%oha##ad -aee# %ukhtar

hairman M Non E7ec.ti1e Director

*heikh %ukhtar $h#ad

Non E7ec.ti1e Director

%uha##ad &asee# %ukhtar

Non E7ec.ti1e Director

$bdul $9i9 >han

In/epen/ent Director

%ubashir $' $khtar


Pervai9 I?bal Butt


$' $kbar *harif9ada

o1ernment Nominee Director

*heikh @alees $h#ed

E7ec.ti1e Director

>halid $' *herani

hie E7ec.ti1e >icer


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$udit Co##ittee

%ubashir $' $khtar

hairman

Pervai9 I?bal Butt

"ember

$' $kbar *harif9ada

"ember

*heikh @alees $h#ed

"ember

Co#!any *ecretary

%uha##ad .affat

$uditors

(rnst A 2oung Ford .hodes *idat Hyder

hartere/ Acco.ntants

>P%= "aseer Hadi A Co'

hartere/ Acco.ntants

Legal $dviser

Haider#ota and Co#!any,

Barrister'at'Law orporate o.nse!!ors

*hares .egistrar

+echno!o53 +ra/e (1t4) Lt/


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Investor .elations

In these challenging ti#es and changing #arket dyna#ics, $llied Bank has#anaged its !rogress by #aintaining its focus on its clients across itstarget #arkets and businesses'

'I- "H( C/%%U-I"2

At A!!ie/ Ban- c!ear!3 /eine/ orporate #ocia! esponsibi!it3 objecti1es whichre1o!1e aro.n/ beha1in5 ethica!!3- o!!owin5 best practices an/ contrib.tin5 tothe economic /e1e!opment o the co.ntr34

Cor!orate *ocial .es!onsibility C*.

ABL # phi!osoph3 has oc.se/ aro.n/ some e3 areas o1er the 3ears- s.chas e/.cation- hea!thcare- sports promotion- en1ironment- promotion o art an/artists- sta we!are an/ en5a5in5 the sta in hea!th3 acti1ities4

ABL oremost responsibi!it3 is to be s.ccess.! in or/er to pro1i/e o.r

shareho!/ers the best 1a!.e a5ainst their in1estment4 ABL thin it their

responsibi!it3 to intro/.ce new inno1ati1e pro/.cts or o.r c.stomers9 aci!itate

them b3 pro1i/in5 a comortab!e en1ironment at the branch !e1e!9 an/ intro/.ce

new wa3s an/ means or eas3 banin54

ABL;s e3 responsibi!ities are a!so to create 5rowth opport.nities or o.r

emp!o3ees an/ their ami!3 members- an/ 5i1e bac to the comm.nities

irrespecti1e o their 5eo5raphica! !ocations- ethnic ori5ins- an/ cast- co!or or

cree/4

Co##unity $ffairs

De1e!opin5 comm.nities means in1estin5 in peop!e an/ their hopes an/ /reams

or the .t.re4

A4 E/.cation

ABL be!ie1e that or a nation to pro5ress- in1estment in e/.cation is oparamo.nt importance4 +hereore- bein5 one o the most s.ccess.!or5aniations in the co.ntr3- it is their responsibi!it3 to in1est in impartin5 6.a!it3
http://www.abl.com/in-the-community/csr/http://www.abl.com/in-the-community/community-affairs/http://www.abl.com/in-the-community/csr/http://www.abl.com/in-the-community/community-affairs/


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e/.cation to the bri5ht 3o.n5 men an/ women o o.r societ3 who ma3 ha1einancia! constraints4

In !ine with this tho.5ht- ABL has been .rtherin5 the ca.se o e/.cation b3sponsorships an/ /onations to !ea/in5 e/.cationa! instit.tions as we!! as thoser.n on not'or'proit basis4 Nationa! "ana5ement o.n/ation (LF"#) an/Instit.te o B.siness A/ministration (IBA) ha1e been two e3 beneiciaries o o.rDonations o!ic34 #ome o the noteworth3 contrib.tions we ma/e /.rin5 20$$are:

#.!eman Dawoo/ #choo! o B.siness

Instit.te o B.siness A/ministration (IBA)

F En/owment .n/ +r.st Lahore

Karachi Fni1ersit3- Department o is.a! #t./ies

#ociet3 or E/.cation +echno!o53

Imran Khan o.n/ation (Nama! o!!e5e an/ rehabi!itation o !oo/

aecte/ persons)

K*>J #ociet3 or eop!e;s E/.cation

B4 *ea!thcare

ABLbe!ie1es that hea!th3 in/i1i/.a!s mae hea!th3 nations4 In !ine with this be!ie-ABL has been contrib.tin5 s.bstantia! amo.nts to !ea/in5 hea!thcare instit.tionso1er the 3ears4 #ome o their main beneiciaries o1er the 3ears ha1e been:

Bahtawar Amin "emoria! +r.st

"emon "e/ica! Instit.te

atient e!are Association- i1i! *ospita!- Karachi

"arie A/e!ai/e Lepros3 enter

#haih a3e/ ost5ra/.ate "e/ica! Instit.te

#ha.at Khan.m "emoria! ancer *ospita!

+amir e!are Association

in ibbon aistan

"a3o *ospita! Lahore

#.n/.s o.n/ation


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#a!amat ,aseen +r.st

Laee6 ai6 o.n/ation- ".!tan atient e!are #ociet3- A!!ie/ *ospita!- aisa!aba/

C' *!orts

It wo.!/ be air to sa3 that the ie!/ o sports has been one e3 area which earns

a co.ntr3 enormo.s amo.nt o respect wor!/wi/e an/ a!so acts as a major

so.rce o ormin5 a1orab!e perception on internationa! !e1e! probab!3 more

than an3 other ie!/4

+he co.ntr3 has pro/.ce/ a !ar5e n.mber o sports persona!ities- majorit3 o

who sti!! !i1e in histor3 an/ recor/ boos o wor!/ sports4 It is the tho.5ht that

maes ABL rea!ies their responsibi!it3 towar/s in1estin5 in sports promotion or

an impro1e/ ima5e o the co.ntr3- in the 3ears to come4

+he Ban was honore/ as the wor!/ @2 renowne/ ricet .mpire "r4 A!eem Dar-

who was /ec!are/ C+he Best I Fmpire o the ,ear or the thir/ consec.ti1e

3ear4 "r4 A!eem Dar who is a re5.!ar emp!o3ee at A!!ie/ Ban

or the !ast $@ 3ears- an/ is now on the I;s E!ite ane! o Fmpires4 +he

inta5e !assic ar !.b o aistan () or5anie/ a car ra!!3 rom

Karachi to Is!amaba/ /.rin5 the !atter part o the 3ear- which was sponsore/ b3

A!!ie/ Ban4 +he e3 objecti1e o the ra!!3 was to project aistanGs soter ima5e

to the o.tsi/e wor!/4

+he Ban a!so sponsore/ a n.mber o other sportin5 e1ents /.rin5 the 3ear-

inc!./in5 5o! to.rnaments Karachi- Is!amaba/ an/ aisa!aba/4

*taff (ngage#ent

o!!owin5 5!oba! best practices- the mana5ement has set .p a /e/icate//epartment to en5a5e the emp!o3ees in positi1e an/ .n'i!!e/ acti1ities4

A!!ie/ Ban aims at ha1in5 one o the best in c!ass h.man reso.rce- consistin5

o 3o.th an/ e7perience4 +he Ban owes its phenomena! 5rowth an/ s.ccess to
http://www.abl.com/staff-engagement/http://www.abl.com/staff-engagement/


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the won/er.! men an/ women whose e7emp!ar3 wor ethics- attit./e towar/s

co!!ecti1e 5rowth an/ sheer sense o ownership has ma/e this or5aniation one

o the top bans in aistan4 +he mana5ement be!ie1es in !ooin5 ater its

emp!o3ees in terms o their ph3sica!- spirit.a! an/ emotiona! we!!'bein5 at a!!

times4

As part o o.r #ta En5a5ement ro5ram- inter'/epartmenta! ricet

+o.rnaments were or5anie/ or emp!o3ees an/ their ami!ies in Lahore-

Karachi- ".!tan an/ Is!amaba/ separate!34 +hese to.rnaments were .ni6.e in

the sense that !a/3 co!!ea5.es a!so participate/ as p!a3ers- si/e'b3'si/e to the

ma!e co!!ea5.es- main5 the to.rnaments tr.!3 ami!3 e1ents4

ABL teame/ .p with in ibbon aistan an/ or5anie/ hea!th awarenessseminars or o.r !a/3 wororce in Karachi- Lahore an/ Is!amaba/- which were

1er3 we!! recei1e/ b3 o.r !a/3 ami!3 members4

Charitable =iving

In1estin5 in inno1ati1e pro5rams /esi5ne/ to ser1e !oca! comm.nit3 nee/sb.i!/s stron5 1ibrant comm.nities4

a' $ssistance in cala#ity hit areas

o!!owin5 the hea13 rains that /estro3e/ stan/in5 crops in a!most the entire#in/h- res.!tin5 in e7treme inancia! har/ships as we!! as /is!ocation o a !ar5epop.!ation- the Ban contrib.te/ s4 $? mi!!ion to pro1i/e oo/ an/ me/ica!ser1ices to a !ar5e n.mber o /isp!ace/ peop!e4 +he Ban emp!o3ees respon/e/to the ca!! an/ contrib.te/ s4 $0 mi!!ion rom their sa!aries4 +he Ban a!so p!ansto b.i!/ a schoo! in the rain aecte/ areas o #in/h in partnership with theitiens o.n/ation4

#imi!ar!3- ABL a!so .!i!!e/ their ear!ier promise to the peop!e who were aecte//.rin5 the 20$0 !oo/s4 ABL constr.cte/ &8 ho.ses in the ir#abaa6 1i!!a5e inNowshera- Kh3ber aht.nhwa4 or on another $00 ho.ses in #o.thern

.njab an/ an a//itiona! $00 ho.ses in #in/h is .n/erwa3 which is e7pecte/ tocomp!ete /.rin5 the c.rrent 3ear4

'Investors relationshi!
http://www.abl.com/in-the-community/charitable-giving/http://www.abl.com/in-the-community/charitable-giving/


23/86

23

Business Perfor#ance

Co##ercial A .etail Banking

ommercia! etai! Banin5 ro.p ma/e si5niicant hea/wa3 /.rin5 20$$ inachie1in5 the ban;s o1era!! strate5ic objecti1es an/ pro1i/in5 eicient an/re!iab!e banin5 ser1ices to its o1er two mi!!ion re!ationships4 A!!ie/ Ban;se7tensi1e networ o branches e7pan/e/ b3 openin5 o %0 new branches toreach at 8%= /.rin5 the 3ear4 +o impro1e branches; ambience an/ pro1i/in5mo/ern aci!ities to the c.stomers the ban has consistent!3 o!!owe/ the po!ic3o branches; reno1ation o1er the 3ears an/ now o1er ?0 o o.r networ hasbeen reno1ate/4 .rther- a strate53 o re!ocation o branches is a!so bein5p.rs.e/ or increasin5 b.siness capabi!it34

D.rin5 20$$- the ro.p s.ccess.!!3 imp!emente/ its strate53 o increasin5 theproportion o !ow cost /eposits as the mi7 o c.rrent /eposits an/ !ow costsa1in5s /eposits (A#A) impro1e/ ,o, b3 2=? bps to reach at ?=4& at en/'Dec 20$$4 +he !ast 6.arter o 20$$ witnesse/ si5niicant rise in rates oere/ toinstit.tiona! /eposits /.e to the !i6.i/it3 iss.e ace/ b3 the banin5 in/.str34 Asa conscio.s /ecision to protect ban;s mar5ins- eepin5 in 1iew !imite//ep!o3ment opport.nities to the pri1ate sector- the ban chose not to 5o or ratesincrease or bi5 ticet /eposits4 *ence- the ,o, 5rowth o =4@ in o.tstan/in5/eposits is re!ati1e!3 !ess compare/ to in/.str3;s 5rowth /.rin5 the 3ear4

As part o the pro/.ct inno1ation strate53 to satis3 nee/s o an e7tensi1ec.stomer base- A!!ie/ Ba; Ihtiar a .ni6.e term /eposit pro/.ct was !a.nche//.rin5 20$$ which pro1i/es !e7ibi!it3 in terms o proit options4 .rther- newinancin5 pro/.cts or #"Es an/ A5ric.!t.re se5ments were intro/.ce/ toenhance inancin5 options a1ai!ab!e to the borrowers4 Emphasis /.rin5 the 3earremaine/ on mo1in5 towar/s optimiation o cross se!! opport.nities- eecti1ecapita!iation o the stron5 ADs p!atorm to increase transaction 1o!.mes an/oc.s on non'.n/ base/ a1en.es to ma7imie the ban;s re1en.e4

+he e7c!.si1e concept o Comen Branch which was intro/.ce/ as a pi!ot inLahore !ast 3ear has been e7pan/e/ .rther with a//ition o another branch in

aisa!aba/4

ons.mer se5ment remain on !ower priorit3 in the Ban;s b.siness strate534>n!3 ew pro/.cts are oere/ to the Ban;s stron5 proi!e c.stomers to ha1e acomp!ete s.ite o pro/.cts a1ai!ab!e to them to meet their inancin5 nee/s4

oin5 orwar/- the ro.p oc.s sha!! remain on impro1ement in /eposits mi7-pro/.ct an/ ser1ice inno1ation to tap new a1en.es an/ 6.a!it3 5rowth in


24/86


25/86

25

+he ro.p is a!so !ooin5 ater the A!!ie/ Ban;s initiati1es to estab!ishinternationa! ootprint an/ recent!3 opene/ an oshore branch in Bahrain an/ a

epresentati1e >ice in D.bai4

"reasury A FE %anage#ent

Bein5 co5niant o the /e1e!opments on economic ront /.rin5 the 3ear-+reas.r3 p!a3e/ a pi1ota! ro!e to ens.re optim.m proitab!e .ti!iation o theban;s .n/s both in mone3 maret an/ orei5n e7chan5e4 In co!!aboration withother 5ro.ps- it a!so p!a3e/ its part or 5rowin5 1o!.mes o tra/e re!ate/ b.sinessacti1ities4

,ear 20$$ witnesse/ hi5her 1o!ati!it3 in the orei5n e7chan5e maret as .pee

/epreciate/ b3 ?40% in 20$$ compare/ to $4@? in 20$04 D.rin5 the perio/-+reas.r3 contin.e/ to ser1e the Ban;s c!iente!e- a/1isin5 them abo.t marettren/s an/ e7pectations- res.!tin5 in 1o!.me 5rowth or the Ban b.t a!sostren5thenin5 the re!ationship with the c.stomers4

.rther- major shits occ.rre/ in #B;s "onetar3 o!ic3 #tance or mana5in5 thecha!!en5es ace/ b3 the econom34 +reas.r3 too a proacti1e approach an/ re'proi!e/ the Ban;s in1estment porto!io to he/5e Ban;s earnin5s a5ainst/ownwar/ shit in the 3ie!/ c.r1e- thereb3 !ocin5 hi5her ret.rn on the Ban;sin1estment porto!io4

C(/


26/86

26

governance, hereby a listed co#!any is #anaged in co#!liance ith thebest !ractices of Cor!orate =overnance'

+he Ban has a/opte/ the o/e o orporate o1ernance an/ app!ie/ theprincip!es containe/ in the o/e in the o!!owin5 manner4

+he /irectors ha1e conirme/ that none o them is ser1in5 as a /irector in

more than ten !iste/ companies inc!./in5 the Ban4 +he Ban enco.ra5es representation o in/epen/ent /irectors on its

Boar/ o Directors4 At present- the Boar/ comprises o % in/epen/ent/irectors- % non'e7ec.ti1e sponsors; /irectors- $ e7ec.ti1e /irector ina//ition to the hie E7ec.ti1e >icer an/ $ o1ernment nominee/irector4

A!! the /irectors o the Ban ha1e conirme/ that the3 are re5istere/ ta7pa3ers an/ none o them has /ea.!te/ in pa3ment o an3 !oan to abanin5 compan3- a DI an/ NB4

E!ection o the Directors was he!/ on A.5.st $&- 200& or a term o three

3ears4

>ne cas.a! 1acanc3 occ.rre/ in the Boar/ /.rin5 the 3ear 20$0 /.e to

the rep!acement o nominee /irector b3 the "inistr3 o inance as thenew nominee /i/ not consent or tain5 .p the position an/ since then theposition remaine/ 1acant4 A!!ie/ Ban ma/e persistent o!!ow .p with the"inistr3 o inance or appointment o the 5o1ernment nominee an/ the"inistr3 o inance 1i/e its notiication /ate/ Jan.ar3 20- 20$2 hasappointe/ "r4 A4 Abar #haria/a on the Boar/4

+he Ban has a/opte/ a C#tatement o Ethics B.siness practices or

the 3ear 20$$ which has been si5ne/ b3 a!! the /irectors an/ emp!o3ees4

+he mission M 1ision statement- o1era!! corporate strate53 an/ si5niicant

po!icies ha1e been appro1e/ b3 the Boar/4 +he Ban maintains acomp!ete recor/ o the partic.!ars o si5niicant po!icies a!on5 with the/ates on which these were appro1e/ or amen/e/4

A!! the powers o the Boar/ ha1e been /.!3 e7ercise/ an/ /ecision on

materia! transactions- inc!./in5 appointment an/ /etermination orem.neration an/ terms an/ con/itions o emp!o3ment o the hieE7ec.ti1e >icer are taen b3 the Boar/4


27/86

27

e!ate/ part3 transactions were carrie/ on CArm;s Len5th Basis in

accor/ance with the e!ate/ art3 +ransaction o!ic3 an/ p!ace/ beoreA./it ommittee o the Boar/ an/ Boar/ o Directors or their appro1a!4

+he meetin5s o the Boar/ were presi/e/ o1er b3 the hairman4 +hehairman o the Boar/ is a non'e7ec.ti1e /irector4 +he Boar/ met at !eastonce in e1er3 6.arter an/ written notices a!on5 with a5en/a an/ worin5papers were circ.!ate/ at !east se1en /a3s beore the meetin5s4 +hemin.tes o the meetin5s were appropriate!3 recor/e/ an/ circ.!ate/4

Appropriate arran5ements were ma/e or >rientation o Directors to

ac6.aint them with their /.ties an/ responsibi!ities4 aistan Instit.te oorporate o1ernance (I) ha/ awar/e/ si7 o the Boar/ members

tit!e o Certiie/ Director4 +he Ban a!so enco.ra5es participation omembers o Boar/ to atten/ seminarsM worshops con/.cte/ b3 1ario.sor.ms4

+he Boar/ has appro1e/ appointments o >- ompan3 #ecretar3 an/*ea/ o Interna! A./it inc!./in5 their rem.neration an/ terms an/con/itions o emp!o3ment- as /etermine/ b3 the E>4

In !ine with the internationa! best corporate 5o1ernance practices the

Boar/ /.rin5 the 3ear 20$$ appointe/ the ompan3 #ecretar3 as#ecretar3 to the Boar/ A./it ommittee- Boar/ *.man apita!ommittee an/ Boar/ e'ision ommittee4 Now the ompan3 #ecretar3

is the #ecretar3 o the Boar/ an/ a!! o its s.b'ommittees4

+he Directors; eport or the 3ear en/e/ December %$- 20$$ has beenprepare/ in comp!iance with the re6.irements o the o/e an/ .!!3/escribes the sa!ient matters re6.ire/ to be /isc!ose/4

+he inancia! statements o the Ban were /.!3 en/orse/ b3 the hie

E7ec.ti1e >icer an/ hie inancia! >icer beore appro1a! o theBoar/4

+he /irectors- hie E7ec.ti1e >icer an/ e7ec.ti1es /o not ho!/ an3

interest in the shares o the Ban other than that /isc!ose/ in the patterno shareho!/in54

+he Ban has comp!ie/ with a!! the corporate an/ inancia! reportin5re6.irements o the o/e4

+he Boar/ has orme/ an A./it ommittee which comprises threemembers9 two o the members inc!./in5 hairman o the ommittee arein/epen/ent /irectors4


28/86

28

+he meetin5s o the A./it ommittee are he!/ at !east once in e1er3

6.arter- prior to the appro1a! o interim an/ the ann.a! inancia!statements o the Ban as re6.ire/ b3 the o/e4

+he Boar/ has appro1e/ the harter o the A./it ommittee4

An in/epen/ent Interna! A./it ro.p is in p!ace4

+he stat.tor3 joint a./itors o the Ban ha1e conirme/ that the3 ha1e

been 5i1en a satisactor3 ratin5 .n/er the .a!it3 ontro! e1iewro5ram o the Instit.te o hartere/ Acco.ntants o aistan- that the3or an3 o the partners o the irm- their spo.ses an/ minor chi!/ren /o notho!/ shares o the Ban an/ that the irm an/ a!! its partners are incomp!iance with Internationa! e/eration o Acco.ntants (IA)5.i/e!ines on o/e o Ethics as a/opte/ b3 the Instit.te o hartere/

Acco.ntants o aistan4

+he stat.tor3 joint a./itors or the persons associate/ with them ha1e notbeen appointe/ to pro1i/e ser1ices other than appro1e/ ser1ices an/ thea./itors ha1e conirme/ that the3 ha1e obser1e/ IA 5.i/e!ines in thisre5ar/4

e conirm that a!! other materia! princip!es containe/ in the o/e ha1e

been comp!ie/ with4

Directors .e!orts

+he Boar/ o Directors has propose/ a ina! cash /i1i/en/ o s4 24? per share(a55re5ate cash /i1i/en/ o s4 ? per share inc!./in5 interim /i1i/en/) an/ toiss.e bon.s shares in the proportion o $ share or e1er3 $0 shares he!/- i4e4-$0 or the 3ear 20$$4 +his- to5ether with the interim /i1i/en/ /ec!are/ /.rin520$$- wi!! be appro1e/ in the orthcomin5 ann.a! 5enera! meetin54

Perfor#ance .evie

Ban poste/ pre'ta7 proit o s4 $?-$08 mi!!ion /.rin5 20$$ as compare/ to s4

$2-%


29/86

29

=4@4 Important!3- the share o cost eecti1e .rrent an/ !ow cost #a1in5sDeposits in the tota! /eposits base impro1e/ to ?=4& at en/'Dec 20$$

compare/ to ??4$ at en/'Dec 20$04 In1estments increase/ to s4 $&?-@&b!i5ations s.pporte/ b3 the hi5hest capacit3 or time!3 repa3ment4

C=. Gnce thec.stomer obtains his car/- he simp!3 presents it at #hops- #.permarets- *ote!s-

harmacies- N.rsin5 *omes- resta.rants- etro! .mps an/ h.n/re/s o otherestab!ishments which /isp!a3 the ami!iar "aster ar/ si5n thro.5ho.t aistanan/ abroa/4

>nce p.rchases are ma/e- the c.stomer si5ns a 1o.cher an/ that;s it he is notre6.ire/ to tae e7tra tro.b!es4 E1er3 month the c.stomer recei1es a statementshowin5 /etai!s o transactions- o.tstan/in5 an/ the minim.m amo.nt /.e4 +hestatements a!so 5i1e the !ast /ate or pa3ment so the c.stomer can a1oi/ pa3in5ser1ice char5es4

In or/er to a1oi/ /isr.ption in .se o the car/- it is essentia! that a !east minim.m

pa3ab!e amo.nt o the bi!! be pai/ re5.!ar!34 In case the re6.ire/ pa3ment is notrecei1e/ the operation o the "aster ar/ is a.tomatica!!3- s.spen/e/ b3 thes3stem4 In s.ch case- the car/ is acti1ate/ ater receipt o o1er/.e pa3menton!34

$llied "ahafu9 De!osit *che#e

Brin5s the c.stomer .npara!!e!e/ !ie ins.rance co1ers a!on5 with attracti1emonth!3 proit4 "inim.m Deposit amo.nt s4 ?0-000M' or m.!tip!es thereo4Ins.rance co1er .p to ' s4 ?-000-000M4 As ompetiti1e rate proit4 +he eat.reso this scheme are

rospecti1e c!ient who wi!! maintain a ret.rn ree /eposit or at !east %

months sha!! e!i5ib!e to a1ai! interest reeMmar'.p ree inance4

a3ment o proit on month!3 basis- a.tomatic renewa! on ace 1a!.e4


37/86

37

Lie ins.rance .p to ? times o the c.stomer;s /eposit amo.nt with no

e7tra cost4

remi.m sha!! be pai/ b3 the ban4

.!! pa3ment o c!aim in case o Death ermanent tota! Disabi!it34

E!i5ibi!it3 A5e $8 to @< 3ears4

No me/ica! e7amination or:

- Deposit .p to s4 ?00-000M' an/ a5e .p to @04

$llied >ar9as *che#e (No InterestM"ar.p)

A!!ie/ Ban mo1es a step orwar/s b3 intro/.cin5 interest ree banin5 thro.5hA!!ie/ Karas #cheme4 +he aim o this scheme is to pro1i/e an opport.nit3 to the/epositors to tae a/1anta5e o a rea! iba ree economic en1ironment an/a1ai!

rospecti1e c!ient wi!! maintain a ret.rn ree /eposit or at !east % months

sha!! be e!i5ib!e to a1ai! interest reeMmar'.p ree inance4

Deposit amo.nt s4 $00-000M' an/ m.!tip!es thereo4

"inim.m /eposit perio/- % months with a.tomatic ro!!o1er aci!it34

remat.re encashment a!!owe/- witho.t an3 pena!t3Mchar5e4

"inim.m /eposit perio/ or e!i5ibi!it3 o inance- % months4

"a7im.m perio/ o inance- @ months4

"a7im.m perio/ to a1ai! inance- $2 months rom the mat.rit3 o /eposit4

E1er3 month (%0 /a3s) comp!ete/ b3 the /eposit sha!! be taen into

acco.nt or ca!c.!ation o entit!ement o inance4

inance proposa! processin5 ee s4 $00M' (non're.n/ab!e) p!.s

/oc.mentation cost on act.a! basis4


38/86

38

In case o /ea.!tM/e!a3 in repa3ment O 040?? per /a3 (2040=? p4a4R

to be p!ace/ in charit3 AM4

orm.!a or ca!c.!ation o entit!ement o inance4

- #ame amo.nt o inance or ha! the perio/ o /eposit or- #ame perio/ o inance or ha! the amo.nt o /eposit4

/ther Products

Ho#e .e#ittances

+he Ban ha1in5 a networ o =?? branches a!! o1er aistan- .n/ertaes topro1i/e sae an/ instant pa3ment o remittance rom e7patriates- ro.te/ thro.5h/esi5nate/ orei5n e7chan5e companies an/ correspon/ent bans with whomspecia! arran5ements ha1e been ma/e in this re5ar/4 +hro.5h the A!!ie/E7press #er1ices- ABL ens.res that beneiciaries; Acco.nts in ABL branchesare cre/ite/ with in


39/86

39

$gricultural Finances

Ban .n/er A5ric.!t.ra! inancin5 #chemes en1isa5e/ b3 the #tate Ban oaistan e7ten/ short- me/i.m an/ !on5 term- arm an/ non'arm cre/its4 +hearm cre/its are e7ten/e/ or pro/.ction (inp.ts) an/ /e1e!opment p.rposes4Non'arm cre/its are a!!owe/ or !i1estoc (5oats- sheep an/ catt!e)- po.!tr3-actor3 inc!./in5 socia! orestr3 an/ isheries (in!an/ an/ marine e7c!./in5 /eepsea ishin5)4

$llied .ising *tar

A!!ie/ isin5 #tar is a proit'base/ acco.nt pro/.ct ma/e j.st or chi!/ren4 +hebasic p.rpose o this pro/.ct is to inc.!cate the habit o sa1in5s amon5 chi!/renthro.5h its .ni6.e eat.res4 or the irst time in aistan;s Banin5 histor3- theeat.re o /ai!3 proit is intro/.ce/ in this pro/.ct4 Fpon acco.nt openin5- thehi!/ recei1es a we!come pac which inc!./es acco.nt car/ (hoto ID)9 cashbo79 irst acco.nt'openin5 certiicate9 an e7citin5 5ameM/inin5 1o.cher- an/ !ieins.rance co1er in case o acci/ent or /isabi!it3 o .ar/ian4

3I*$ Debit Card

+he isa Debit ar/ 5i1es the c.stomer the capabi!it3 to access their banin5acco.nts4 ABL I#A Debit ar/ 5i1es o.r abo1e 2 mi!!ion c.stomers to shop at?0-000 retai!ers in aistan an/ o1er 2= mi!!ion retai!ers a!! o1er the wor!/-witho.t the worr3 to carr3 ph3sica! cash in han/4 It a!so 5i1es ABL car/ho!/ers;access to o1er $ mi!!ion A+"s wor!/wi/e an/ o1er


40/86

40

A!!ie/ Ban Locers are a1ai!ab!e in three /ierent sies #ma!!- "e/i.m an/Lar5e on a 3ear!3 ee4 Locer ho!/ers nee/ not ha1e an acco.nt in the Ban4

I#!ort ()!ort Business"rade Finance

ABL ro1i/es hi5h!3 eicient tra/e inance ser1ices or importMe7port b.sinessor o.r c!ientsMc.stomers thro.5h !ar5e n.mber o a.thorie/ branches wheretraine/ an/ moti1ate/ sta is a1ai!ab!e to han/!e the b.siness on beha! oc.stomer4

$llied Bank .u!ee "ravelers Checks

arr3in5 cash to stran5e a!ien !ocation can pro1e to be ris3 as a sin5!e inci/entcan ren/er one witho.t monetar3 bac.p o an3 sort4 *ence bans intro/.cetra1e!er;s checs in or/er to protect a5ainst an3 contin5enc34

*easonal Finance

.unning Financeis a short'term !oan a!!owe/ b3 the ban or a perio/ oone 3ear4 +he r.nnin5 inance acco.nt can be operate/ an/ /ai!3 sa!eprocee/s can be /eposite/ into the acco.nt4 +he mar.p is reco1ere/ on

the pro/.cts o /ai!3 o.tstan/in5 ba!ance4 +he r.nnin5 inance is s.itab!eor meetin5 /a3'to'/a3 inancia! nee/s o the b.siness4

Cash Financeis a!!owe/ a5ainst p!e/5e o 5oo/s4 +he /e!i1er3 o 5oo/sis ma/e a5ainst pa3ment4

De#and Financeis /isb.rse/ in !.mp s.m or in accor/ance with the a5ree//isb.rsements sche/.!e an/ it is repa3ab!e as per the a5ree/ insta!!ments-which co.!/ be month!3- 6.arter!3- biann.a! or ann.a!4


41/86

President

Senior Vice President

Vice President

Executive Vice President

Senior Executive Vice

President

[rosodmemtPresident

Regional General Manager

Managerxecutive Vice

President

41

%$-$=(%(-" HI(.$.CH2

+he mana5ement hierarch3 represents the /ierent positions an/ /esi5nations

in the hierarch3 o the ABL4 *owe1er- this is not the reportin5 hierarch3 b.t

mere!3 represents the positions an/ 5ra/es on the basis o seniorit3 an/ 5ra/es4


42/86

Branch Manager

42

FU-C"I/-$L HI(.$.CH2

+he .nctiona! hierarch3 represents the reportin5 or/er in the hierarch3 o ABL4

+he hierarch3 has presi/ent an/ /irectors at top mana5ement !e1e! an/ oicers

ra/e I- II an/ ra/e III at the !ower !e1e! mana5ement o ABL4 +he mi//!e !e1e!

mana5ement consists o re5iona! 5enera! "ana5er an/ e5iona! ontro!!er o

>perations4 +hese positions are not i7e/4 An3 person in the hierarch3 abo1e the

branch mana5er can be appointe/ as " an/ contro!!er operations4

President and EO

Board o! "irector

#ead o!

"e$art%ents

Regional GeneralManager

ontrollers o!O$eration

Branch Manager

O!!ice G&I' II and other lo(er

Sta!!


43/86

43

I-"./DUC"I/- "/ "H( D(P$."(%(-"

$BL @ohar ton -:block B.$-CH

(Branch co/e S 0288)

I /i/ m3 internship o ei5ht wees4 I se!ecte/ this branch beca.se o tworeasons4 irst- I was o the 1iew that one can in/ more !earnin5 opport.nities ina sma!! branch as compare to a bi5 one4 #econ/!3 it is sit.ate/ near to m3resi/ence4 In the same branch /ierent /epartments o ABL are worin54 #o I5ot the opport.nit3 to now brie!3 abo.t e1er3 /epartment4

CU..(-" *$3I-= D(P$."%(-"

In ABL Branch c.rrent sa1in5 /epartment main!3 /ea!s with che6.es- 1o.chersan/ a/1ices4 irst o a!! a che6.e ho!/er ha1e to present hisMher che6.e to theperson responsib!e or iss.in5 the toens4 +hen che6.e is passe/ on to thecomp.ter operator to entr3 it in comp.ter4 Aterwar/ it wi!! 5o or si5nat.re1eriication ater which it wi!! be 5i1en to cashier or pa3ment4

C/%PU"(. /P(.$"I/-*

In ABL branch the comp.ter section perorms se1era! /.ties that are as.n/er

$4 Daily "ransactions

+o recor/ a!! the transactions in case o /eposits ma/e b3 thepeop!e an/ a!so to recor/ a!! the with/rawa!s ma/e b3 the peop!e or c.stomers4Each transaction has to be recor/e/ in its appropriate hea/ o acco.nt with thehe!p o prescribe/ co/es4

' 3ouchers


44/86

44

+o recor/ a!! the 1o.chers ma/e b3 the remittance /epartment4emittance /epartment ha1e to prepare /ebit an/ cre/it 1o.chers or abo.t

e1er3 transaction recor/e/ in their /epartment4 +hen these 1o.chers are sent tocomp.ter operator to recor/ those in comp.ter4

' $dvices

+o recor/ a!! a/1ices recei1e/ rom other branches4 "ost o the'interbranch or intra branch' remittances are s.bject to .!timate receipt o a/1icesrom the correspon/in5 branch to materia!ie the transactions4 +hese a/1icesa!so ha1e to be recor/e/ in comp.ter4

7' *tate#ents

+o c!ose the /ai!3 recor/ a n.mber o statements ha1e to be printe/ o.t4#tatements !ie

Da3;s transactions (se6.ence)

>1er/rawn aci!itate/ aMc statement

"ar.p sheet

Inter branch transactions

Detai! o L# an/ .rrent aMc

Da3;s transactions (aMc wise)

>perati1e- Dormant- Inoperati1e an/ Fnc!aime/ aMc

A!! A+" transactions

Detai! o L entries (oicia! non c.stomer transactions)

#.mmar3 o a!! aMc (/ebits- cre/its ba!ances)

roit /.e- transerre/- /isb.rse/- etc4

$CC/U-" D(P$."%(-"

KIND# > A>FN+

+here are n.mbers o acco.nt that ABL oers to its c.stomer eepin5 inmin/ their nee/s an/ /ea!in5


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$4 #AIN BANK A>FN+ L>## A>FN+

In aistan the sa1in5 Ban acco.nts are nown as proit an/ proit an/ !osssharin5 acco.nts (L# AM) ow!in5 the i!!.mination o ban4 +he owners o s.chacco.nt are not a!!owe/ to with/raw mone3 more than once are twice a wee4 Incase o with/rawa! o !ar5e s.m- the /epositor is re6.ire/ to 5i1e to prior noticesa wee or two4 +h.s the baners are not re6.ire/ is a!wa3s a1ai!ab!e to ban or5i1in5 to !oans to their c.stomers4 +h.s these /eposits a!so ser1es as so.rce ocre/it certain b3 the commercia! bans4 +he rate or proit on this t3pe o acco.nt1aries rom time to time4 A!! the commercia! bans /ec!are the rate o proit e1er33ear that is pai/ on these acco.nts on the basis o their month!3 cre/it ba!ance4+he ban wi!! /etermine the proportion o proit its /ecision wi!! be ina!4 roitwi!! be /etermine/ on /ai!3 pro/.ct basis whi!e it wi!! be pai/ on month!3 basis

wi!! be pai/ on the minim.m ba!ance between the irst /a3 !ast /a3 o themonth4 aat wi!! be /e/.cte/ on the e7cee/in5 amo.nt as e7empte/ rom theaat /e/.ction4 +a7es wi!! be impose/ accor/in5 to the r.!es re5.!ation4 Inaistan post oices nationa! sa1in5 centers a!so maintain this sa1in5s banacco.nt to enco.ra5e sa1in5 habits amon5 the peop!e4 At the time o openin5this acco.nt- a minim.m amo.nt o s4?00 is to be /eposite/4 #.bse6.ent!3 theacco.nt is opene/ acco.nt n.mber is !ocate/4 +he /epositor is 5i1en a che6.eboo4 +he /epositors who are wishin5 to c!ose his acco.nt are re6.ire/ topresent his che6.es to the ban in or/er to /raw the cre/it ba!ance an/ to c!osethe acco.nt4 In this t3pe o acco.nt 3o. can open joint acco.nt a!so which canbe operate/ b3 an3one4

24 FEN+ A>FN+

+here is no !imit o with/raw o mone3 rom these acco.nts4 In practice thebaners /o not a!!ow an3 proit to s.ch /eposits in aistan4 +he c.stomers arere6.ire/ maintainin5 the minim.m cre/it ba!ance in their acco.nt in case oai!in5 inci/enta! char5es are reco1ere/ rom /ea.!ters4 +his is beca.se the/epositors ma3 with/raw c.rrent /eposits at an3 time an/ as s.ch the ban isnot entire!3 ree to emp!o3 s.ch /eposits4 In 5enera!- the ban a!!ows theo1er/rat aci!ities to c.rrent acco.nt ho!/ers the pre1ai!in5 rate o mar.p ischar5e/ rom these c.stomers4 In ABL the minim.m amo.nt re6.ire/ to open

the c.rrent acco.nt is s ?004 No proit is pai/ to acco.nt besi/e this that theacco.nt ho!/er has the aci!it3 to tain5 m.ch mone3 as he wants4

In/i1i/.a! acco.nt is opene/ in the name o the sin5!e persona! one person onwhose name it is opene/ on!3 con/.ct it4 hi!e two opens joint acco.nt an/partnership acco.nt are more person an/ the ban a!!ow their instr.ctions orthe con/.ct o the acco.nt4 #imi!ar!3 !imite/ companies can a!so open theirc.rrent acco.nt4


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%4 ITED DE>#I+ A>FN+M+E" DE>#I+#

+hese /eposits are a!so ca!!e/ as time /eposits beca.se these /eposits arebase/ on the i7e/ /.ration4 +he perio/ or which these /eposits are ept withban are ran5e/ rom se1en /a3s to ten 3ears in !i5ht o the a5reement betweenthe c.stomer an/ the baner4 +he proit a!!owe/ on these acco.nt /epen/ onthe /.ration !on5er the /.ration o the /eposits the hi5her wi!! be the rate oproit4 +he operation o i7e/ acco.nt is /ierent rom sa1in5 c.rrent acco.nts4E1er3 time mone3 is /eposite/ with the ban an app!ication rom i!!e/ an/ theban iss.e a i7e/ /eposit receipt or amo.nt /eposite/ a!on5 with speciicperio/4 i7e/ /eposit receipt is 5i1en to the /epositor an/ the ban retains theco.nteroi! o the same receipt4 i7e/ term /eposits ma3 be in the joint names otwo or more person4 +he pa3ment to one o those peop!e wi!! not /ischar5e b3

the ban witho.t the a.thorit3 o others4

n maintainin5 a /ai!3 minim.m ba!ance o j.st s4 ?0-000- 3o. can enjo3 theo!!owin5 ser1ices EE o char5e

"ae .n!imite/ transactions whi!e maintainin5 a !ow minim.m ba!ance

(?0-000) e1er3 month4 EE a3 >r/ers

EE Deman/ Drats

EE >n!ine ash Deposit

EE >n!ine ash ith/rawa!s

EE >n!ine Acco.nt to Acco.nt .n/s +ranser

EE >n!ine Ba!ance En6.ir3

EE >n!ine !earin5 co!!ection b3 emote Branch


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EE >n!ine printin5 o #tatement o Acco.nt

EE Internet Banin5

/ther Features ree o cost iss.ance o irst che6.e boo o ?0 !ea1es

A!!ie/ Ban .rrent Acco.nt oers host o ree ser1ices on maintainin5/ai!3 minim.m ba!ance o s4 ?00-000 or abo1e in month-

o ree >n!ine ash Deposit an/ ith/rawa!

o ree >n!ine Acco.nt to Acco.nt transers

o ree Iss.ance o DDM++M>MA!!ie/ Baner;s he6.e

No joinin5 ee or the iss.ance o A!!ie/ ashQ#hop isa Debit ar/

ree access to A!!ie/ Direct Internet Banin5 on ersona! omp.ter an/

"obi!e4

>ENIN AND >EA+I>N > BANK A>FN+

As /isc.ss ear!ier there is a prescribe/ proce/.re or openin5 /ierent t3pes oacco.nt4 o!!owin5 steps re o!!owe/ whi!e openin5 a new acco.nt4

$4 App!ication rom or >penin5 o Acco.ntin5

A person who wishes to open a ban acco.nt is re6.ire/ to comp!ete this romthe persona! inormation is to be .rnishe/4 +he app!ication si5ns the /ec!arationto eect that he has .n/erstoo/ the r.!es an/ re5.!ation o the ban4

24 Intro/.ction

As re6.ire/ b3 the banin5 !aw the new c.stomer nee/s to be intro/.ce/ b3 theacco.nt ho!/er o the same branch where the acco.nt is bein5 opene/4 +hemana5er or an3 other ban oicer ma3 intro/.ce the new c.stomer i the3 now

them persona!!34

I4 #i5nat.re car/

At the time o openin5 an acco.nt a specimen si5nat.re car/ containin5 twosi5nat.re o the c.stomer is re6.ire/ which the mana5er o the branch attacheswith app!ication orm4 D.rin5 the operation o acco.nt the si5nat.re is 1eriie/when the che6.e is presente/ or pa3ment4


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II4 he6.e Boo

Ater comp!etin5 orma!ities or openin5 sa1in5 an/ c.rrent a che6.e boo siss.e/ to the c.stomer or with/rawin5 cash rom his or her acco.nt at the timeo nee/4 +he che6.e contains minim.m 2? pa5es ma7im.m $00 pa5es4 +heban a!so char5es e7cise /.t3 on che6.e boo4

$D3$-C(* D(P$."%(-"

L(-DI-= P.I-CIPL(*

+he basis .nction o the ban is to accept /eposit an/ !en/ mone3 to theborrowers a5ainst a sprea/ so to be ab!e to 5i1e some proit to the /epositors as

we!! as to earn proit or the ban4hi!e !en/in5 the mone3 to the borrowers the ban sho.!/ obser1e the o!!owin5!en/in5 principa!s:

*afety Princi!le

It means that the !en/e/ mone3 wi!! come bac a!on5 with interest or ser1icechar5es etc4 +he borrower sho.!/ not in1est the mone3 borrowe/ in.npro/.cti1e or spec.!ati1e b.siness4

Li?uidity Princi!le

+he mone3 which has been !en/e/ to the borrower sho.!/ be ret.rne/ tothe ban on /eman/ or as per repa3ment sche/.!e pro1i/e/ b3 the c!ient4 +heso.rces o repa3ment sho.!/ be c!ear an/ /einite

Pur!ose Princi!le

+he p.rpose o the a/1ances sho.!/ be !e5itimate an/ pro/.cti1e4 Itsho.!/ be ens.re/ that the bans- .n/s are not bein5 .ti!ie/ or spec.!ati1eb.siness4 +he cre/it restrictions b3 the centra! ban sho.!/ not be 1io!ate/ itsho.!/ a!so be ens.re/4 It is a!wa3s beneicia! or the ban to inance or short'term re6.irements4

Profitability Princi!le

+he en/ res.!t o e1er3 b.siness acti1it3 sho.!/ be to earn some proit4#imi!ar!3 the ban m.st 5et some proit o.t o the acti1it3 o !en/in5 so that the


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/epositors co.!/ 5et their shares as we!! as the shareho!/ers co.!/ earnsomethin5 or their in1estments44

*ecurity Princi!le

+he proposa! sho.!/ be /ea!t on its merit not on sec.rit34 +he sec.rit3sho.!/ be consi/ere/ a saet3 or the ban on!3 in case o .ne7pecte/emer5encies4 A!! the re!e1ant /oc.ments o sec.rities m.st be obtaine/ 5ot1a!.ation o the propert3 or an3 other sec.rit3 sho.!/ be assesse/ correct!34

*!reading of .isk Princi!leIt is a!wa3s sae or the ban to sprea/ the ris in !ar5e n.mber o borrowersinstea/ o !oanin5 h.5e amo.nt to ew bi5 shots- it is better to obtain /ierentt3pes o sec.rities instea/ o concentratin5 on one sec.rit34

-ational Interest and *uitability Princi!le

It is o.r mora! as we!! as !e5a! ob!i5ation to ens.re that no !oanin5 isr.nnin5 co.nter to nationa! interest4 It is a!so o.r /.t3 to ens.re that o.r !en/in5po!icies are not a5ainst the socia! con/itions or bin/in5s

Function of Credit De!art#ent

+he main .nction o the cre/it /epartment is to !en/ mone3 to the c.stomer4A!!ie/ Ban Lt/4 Len/s mone3 in the orm o c!ean a/1ances a5ainst promissor3notes as we!! as sec.re/ a/1ances a5ainst tan5ib!e an/ maretab!e sec.rities4Besi/e these ABL a!so !en/ mone3 a5ainst !ie po!icies an/ immo1ab!e propert344

LI(-

Lien is the ban ri5ht to with ho!/ propert3 .nti! the c!aim on the propert3is pai/4 +he ban !oos at their !ien as a protection a5ainst !oss or o1er/rat or

an3 other cre/it aci!it34 In or/inar3 !ien the borrower remains the owner o thepropert3- b.t the act.a! or constr.cti1e possession remains with the cre/itor orban tho.5h the borrower has no ri5ht to se!! it4

By Cash Credit

In this the ban !en/s mone3 to the borrower a5ainst tan5ib!e sec.rit34+he tota! amo.nt o the !oan is not pai/ in one insta!!ment4 +he borrower has to


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pa3 mar.p on the amo.nt borrowe/4 ash cre/it is a1orite !oan or !ar5ecommercia! in/.stria! concern4

By /verdraft

+his the most common t3pe o ban !en/in54 hen a borrower re6.irestemporar3 accommo/ation- ABL a!!ows its c.stomer to with/raw an e7cess othe ba!ance orm their acco.nt which the borrowin5 c.stomers ha1e in cre/it an/th.s ca!!e/ o1er/rat4 +his aci!it3 is 5i1en to re5.!ar re!iab!e we!! estab!ishe/c.stomer4 hen it is a5ainst co!!atera! sec.rities- it is ca!!e/ C#ec.re/ >1er/rat when borrowin5 c.stomer can not oer an3 co!!atera! sec.rit3 e7cept hispersona! sec.rit3 then the accommo/ation is ca!!e/ C!ean >1er/rat4

"y!es of finance

*hort "er# Finance

A!!ie/ Ban Lt/4 recei1es the sa1in5 o the peop!e an/ !en/s it or shortterm to its c.stomers4 #hort'term inance is 5enera!!3 5i1en or a perio/ o one3ear or !ess in /.ration4

%ediu# "er# Finance

+he /.ration ran5e o the interme/iate term inance is rom one 3ear tothree 3ears4 It is a!so ca!!e/ term !oan4 Interme/iate term inance is .s.a!!3 5i1enor the e7pansion o an e7istin5 b.siness or or the p.rchase o new e6.ipment4

Long "er# Finance

+his t3pe o inance is re6.ire/ or the perio/ o more than i1e 3ears4Lon5 term inance is 5enera!!3 5i1en or the compi!ation o bi5 projects- or theconstr.ction o b.i!/in5 an/ or the p.rchase o machineries4

Producer of $!!lying for Loan

An3 c.stomer who app!ies or !oan sho.!/ ha1e an acco.nt (.s.a!!3c.rrent acco.nt) with ABL branch concerne/4 +hat acco.nt m.st be in r.nnin5


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position4 hen appro1a! rom hea/ oice is 5i1en- branch 5i1es tern con/itionto the part34 Ban /oes not a/1ance $00 !oan a5ainst a sec.rit3- rather the

proit mar5in is /ierent in /ierent t3pe o !oan4

.(%I""$-C(* D(P$."%(-"

Another important /epartment in ABL Branch is emittances Department4 +heremittances /epartment transers the .n/s rom one ban to other ban an/rom one p!ace to another p!ace4

In remittances /epartment the co!!ection tae p!ace4 +he ABL ma/e pa3ment oon!3 open che6.es on the co.nter an/ prohibits the pa3ment o crosse/che6.es4 ABL transers mone3 rom one p!ace to another b3 the o!!owin5

means:

%ail "ransfer

hen a c.stomer re6.ests the ban to transer his mone3 rom this banto an3 other ban or the branch o some other ban- the irst thin5 he has to /ois to i!! an app!ication orm4 In which he states that heMshe wants to transer themone3 rom this ban to that ban b3 mai!4 I the c.stomer is the acco.nt ho!/ero the ban- operatin5 persona! wi!! procee/ .rther with steps !ie:

ritin5 a /ebit 1o.cher or aMc ho!/er;s aMc

reparin5 an a/1ice in a1or o state/ banMbranch

ritin5 cre/it 1o.cher or L

"ai! the a/1ice

I the c.stomer is not the acco.nt ho!/er o this ban- then irst!3- he has to/eposit the mone3 an/ then abo1e proce/.re wi!! be a/opte/ to transer hismone34

"elegra!hic "ransfer

ith the chan5in5 re6.irements o the c.stomer- ABL has intro/.ce/ theastest transer o mone34 +he sen/er is re6.ire/ to app!3 thro.5h a orm inwhich he wi!! 5i1e a!! the necessar3 /etai!s abo.t the sen/er an/ beneiciar34+he sen/er /eposits the mone3 to be transerre/ p!.s ban char5es at the ban


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co.nter4 +he remittances oicia!s sen/ a te!e5ram to concerne/ branch withspeciie/ co/e wor/s an/ the recei1in5 branch maes pa3ment to the

beneiciar34 o.chers are sent b3 or/inar3 mai! to eep the recor/4 >n ++- noe7cise /.t3 is char5e/ on!3 commission an/ te!e5ram char5es are char5e/4

Pay /rder

a3 or/er is the most con1enient simp!e an/ sec.re wa3 o transer omone34 It is iss.e/ b3- /rawn .pon an/ pa3ab!e b3 the same branch o the ban4It is neither transerab!e nor ne5otiab!e an/ as s.ch it is pa3ab!e to the pa3eename/ there in4 +he o!!owin5 are the parties to a pa3 or/er4

.rchaser is a person- irm- compan3 or !oca! a.thorit34

Iss.in5Mpa3in5 branch is one which iss.esMpa3s on presentation4

a3ee is a person name/ there in4

De#and Draft

Deman/ Drat is another wa3 o transer o mone3 rom one ban toanother ban4 Fn!ie pa3 or/er- a orm is re6.ire/ to be i!!e/ or the iss.ance othe /eman/ /rat in which necessar3 partic.!ars abo.t the beneiciar3 an/sen/er are 5i1en4 +he sen/er /eposits the amo.nt o DD p!.s commission an/other char5es on the ban co.nter- rom where he is 5i1en a receipt an/ inaccor/ance with this receipt he is iss.e/

+he o!!owin5 are the main essentia! o /rat:

It is a Ne5otiab!e Instr.ment4

i!!in5 a orm an/ /epositin5 the amo.nt written on it prepare 2U Drat4

It is a written or/er to its branches or to another ban to pa3 the state/ amo.nt

on /rat4

C$*H D(P$."%(-"

+his is the most important an/ critica! /epartment in a Ban4 +here aretwo basic .nctions perorme/ b3 the cash /epartment4 +hese are


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.ecei!ts

An in/i1i/.a! who has acco.nt in the Ban can /eposit mone3 in hisacco.nt4 or /eposit o the mone3 the in/i1i/.a! has to i!! the /eposit s!ip inwhich the acco.nt ho!/er writes his name- Acco.nt n.mber- amo.nt o themone3 both in i5.res an/ in wor/s4

Ater i!!in5 the /eposit s!ip the ash amo.nt a!on5 with the /eposit s!ip iss.bmitte/ with the cashier4 +he cashier co!!ects the cash an/ co.nts it an/ ater1eriication the cashier stamps the /eposit s!ip4 >ne part o the /eposit s!ip is5i1en bac to the c.stomer an/ the other part o the /eposit s!ip remains with theban or the recor/ p.rposes4

+he cashier a!so recor/ the /eposits ma/e b3 the c.stomers in cre/it sheets/ai!34 +he /eposits o a!! c.stomers o the ban are contro!!e/ b3 mean o !e/5eracco.nt4 E1er3 c.stomer has its own !e/5er acco.nt an/ has separate !e/5ercar/s in which his M her tota! recor/ is ept4

Bi!! co!!ection is a!so one o the main .nctions o ban4 ashier has to prepare a!ist o bi!!s; seria! n.mber- a cop3 o which is to be sent to the correspon/in5or5aniation4

Pay#ents

+he proce/.re o c!earance o a che6.e or pa3ments is as o!!owin54 irsto a!! the c.stomer presents his che6.e to the cashier +he cashier recor/s theacco.nt n.mber an/ the amo.nt- which is to be /rawn4 +hen the cashier checthe che6.e n.mber in the comp.ter or the 1eriication whether the acco.ntho!/er has s.ch amo.nt in his acco.nt which he is /eman/in5 or not4 I thecomp.ter passes the che6.e- the assin5 oicer si5ns the che6.e an/ sent it tothe cash co.nter then cashier pa3s the written amo.nt to the c.stomer an/ thenin the en/ cashier recor/s the amo.nt pai/ in comp.ter4

F/.(I=- CU..(-C2 D(P$."%(-"

Lie a r.pees acco.nt the orei5n c.rrenc3 has man3 acco.nts !ie

#a1in5 acco.nt

.rrent acco.nt

+erm /eposit acco.nt4


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+he ban /ea! in three t3pe o orei5n c.rrenc3 acco.nt$4 Do!!ar

24 E.ro%4 o.n/

+he acco.nt is open with $000 /o!!ar i it is !ess ?'/o!!ar per month is /e/.cte/4or openin5 the acco.nt NI intro/.ction is re6.ire/ o the same ban4 I an3person wants to import 5oo/s rom orei5n- an acco.nt is re6.ire/ an/ orinternationa! tra/in5 the is nee/e/4 ABL pro1i/e orei5n c.rrenc3 on ar.pee at booin5 rate an/ the centra! oice sent ates

In orei5n c.rrenc3 /epartment the remittance is sent thro.5h orei5n+e!e5raphic +ranser4 +he acco.nt ho!/er can sent the amo.nt in orei5n ban

acco.nt4 I an3 transaction is ma/e the /ai!3 report is 5i1en to the centra! oiceKarachi /ai!34

Dierent acco.nts can be open !ie joint acco.nt or compan3 acco.nt4 +hethan.! !etter is sent or openin5 the orei5n c.rrenc3 acco.nt to acco.nt ho!/eran/ intro/.cer4 hen an3 transaction is ma/e the ban inorm stoc e7chan5e/ai!34 +he orei5n c.rrenc3 note is co.nte/ an/ recor/e/ in the cash memoboo4 +he peop!e in the orei5n co.ntr3 sent the amo.nt thro.5h #44I44+4ee!3 an/ month!3 report o a!! the transaction is 5i1en to the stoc e7chan5e4

he6.e boo is a!so iss.e/ to the acco.nt ho!/er the orei5n c.rrenc3

Acco.nt n.mber is 5i1en to him4 In this B B is /one4 Debit re/ito.cher is .se/4 +he char5es are /e/.cte/ whi!e c!osin5 the orei5n c.rrenc3acco.nt4 An/ the che6.e boo is ret.rn whi!e c!osin5 the acco.nt4

+he branch sent e7cess orei5n c.rrenc3 to its main branch4 I an3 branch nee/sorei5n e7chan5e the3 sent to this branch4

CL($.I-= D(P$."%(-"

In c!earin5 process- i the acco.nt ho!/er o ABL recei1es the che6.e o

other ban !ie it3 Ban- *abib Ban Limite/ etc- an/ he s.bmits it in ABLbranch to be cashe/4 At the same time the c!earin5 process starts4 irst the banname4 he6.e n.mber an/ the amo.nt are written in the re5ister4 Ater thisthree in/ o stamps are re6.ire/ irst ban name stamp- secon/!3 c!earin5stamp o ne7t /ate an/ I the che6.e is not !oca! then the inter'cit3 c!earin5stamp is re6.ire/4


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#ome che6.es are !oca! an/ some are o.tstation4 +he instit.tion N4I44+4pro1i/es the ser1ices in c!earin5 the che6.e4 +he3 sen/ the /ierent che6.e to

/ierent bans4 +he N4I44+ ser1ice is on!3 in ew cities- !ie Karachi- Lahore-awa!pin/i4 +he che6.e o inter cit3 is sen/ thro.5h N4I44+4 An/ where- theN4I44+ ser1ice is not a1ai!ab!e so the che6.e is sent thro.5h +44#4

+he c!earance o che6.e is inorme/ thro.5h a/1ice4 #ome che6.e is notpasse/ so the3 sho.!/ ret.rn so s $00 is /e/.cte/ an/ i the che6.e is inter'cit3 then the posta5e char5es is /e/.cte/4 or this p.rpose the Debit re/it1o.cher is .se/4 hen the che6.e is c!eare/ the to/a3 stamp is re6.ire/4 #omeche6.e is /rawn on ABL4 +his is ca!!e/ o.twar/ c!earin54 +hese che6.es wi!! beentere/ in the o.twar/ c!earin5 re5ister4 An/ the a/1ice is sent or the c!earanceo che6.es4 +he acco.nt ho!/er acco.nt is cre/ite/4

/U" &$.D BILL F/. C/LL(C"I/-

>B means the che6.e o other bans4 hen the3 sent >B the >B iscre/it >B is /ebite/ an/ the a/1ice is ma/e on that time- one cop3 is remainin the ban an/ the other cop3 is sent to the re!ate/ branch4 hen the3 rea!ie/the opposite entr3 is ma/e4 It is entere/ in the >B re5ister4 +he income AVccommission is cre/ite/- an/ posta5e4

/-LI-( B$->I-= A

$U"/%$"(D "(LL(. %$CHI-(

/-LI-( B$->I-=

A!!ie/ >n!ine Banin5 is a .ni6.e ser1ice bein5 oerin5 rom A!!ie/ Ban4

+hro.5h this ser1ice- 3o.r acco.nt in A!!ie/ Ban is a1ai!ab!e to 3o. rom an3 oo.r branches co.ntr3wi/e4 ABL is the irst ban in the histor3 o aistan whichconnects with each branch o it thro.5h on!ine banin54 +hese branches canoer the aci!ities o remote che6.e encashment- cash /eposit- .n/s transer-ba!ance en6.ir3 an/ statement o acco.nt printin5 to c.stomers o other on!inebranches besi/es iss.ance o A+" car/s to their own acco.nt ho!/ers4

.!es


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ith the intro/.ction o on!ine banin5 ser1ices in branches- the comp.terie/operations o the banin5 s3stem in branches has become e1en more sensiti1e

that;s wh3 the top mana5ement has set some r.!es an/ 5i1en some 5.i/e!inesto each an/ e1er3 branch to be o!!owe/4

$4 >n!3 a.thorie/ persons sho.!/ be a!!owe/ access to the comp.ters3stem o the branch4 h3sica! access to the branch ser1er machine sho.!/especia!!3 contro!4 A!! maintenance acti1it3- whether b3 I+ entre personne! ortro.b!e'shootin5 or b3 a.thorie/ ser1ice pro1i/ers or har/ware Mcomm.nication s.pport sho.!/ be /oc.mente/4 or this p.rpose- a separatere5ister sho.!/ be maintaine/ in the branch where in the name M i/entit3 o theperson concerne/ a!on5 with the /ate an/ time o s.ch acti1it3 sho.!/ berecor/e/4

24 ersonne! o the branch who ha1e been a.thorie/ to .se the s3stem toenter transaction or carr3 o.t en/ o /a3 processin5 sho.!/ not /i1.!5e theirpasswor/ to an3one .n/er an3 circ.mstances- in case- it is e!t b3 the passwor/ho!/er that his passwor/ has become nown to someone e!se- it sho.!/ bechan5e/ imme/iate!34

%4 It is the responsibi!it3 o the branch to tae bac'.ps on /ai!3 basis an/ toens.re that these are sent to the I+ entre as per !ai/ /own proce/.re- +ain5o bac.p or restorin5 o bac.p o the branch base/ s3stem sho.!/ ne1er bea!!owe/ to be carrie/ o.t b3 an/ o.tsi/er- Fn/er no circ.mstances- sho.!/ a

bac.p be carrie/ o.t o the branch b3 an/ .na.thorie/ person- +he /ispatcho bac.p o I+ enterMDi1ision sho.!/ on!3 be han/!e/ b3 /esi5nate/ co.riers insea!e/ en1e!opes4

N A">FN+ LI"+#4

W ash ith/rawa!s:

As per stan/in5 instr.ction the on!ine transactions are restricte/ to a ma7im.mo s4 ?00-000M' per instance or ash ith/rawa!s4


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W +hir/ art3 he6.es Encasement:

+he c.stomers can encash thir/ part3 che6.es o an acco.nt ho!/er o A!!ie/Ban s.bject to a ma7im.m o s4 2?-000M' per instance-

W .n/s +ranser:

+he ma7im.m amo.nt is restricte/ to s4 ?00-000M' or .n/s transer e7ceptwhen the c.stomer is transerrin5 .n/s rom the branch where his acco.nt ismaintaine/- to an3 other acco.nt in an3 ABL branch4

W Deposit o +hir/ art3 he6.es or Instant re/it:

+he acco.nt ho!/ers can /eposit thir/ part3 che6.es- either /rawn in his a1or orbearer- at the branch where he ho!/s an acco.nt or instant cre/it4 +hema7im.m 1a!.e o each thir/ part3 che6.e- which is bein5 /eposite/- sho.!/ note7cee/ s4 ?00-000M' an/ .tmost preca.tions m.st be .n/ertaen to ens.rea.thenticit3 an/ 5en.ineness o the thir/ part3 che6.es4

= *,#IAL E#ENE > A>F+N *>LDE

It is essentia! or the acco.nt ho!/er to present a che6.e in person at the remotebranch or encashment rom his acco.nt at the parent branch- +he presence oc.stomer is necessar3 in case o .n/s +ranser transactions- *owe1er

c.stomer presence is not necessar3 or cash /eposit or thir/ part3 encashmento che6.es .p to s 2?-000M'

8 FND +AN#E4

+he c.stomers wi!! be a!!owe/ to transer .n/s rom an acco.nt in the !oca!branch to an acco.nt in the remote branch an/ 1ice 1ersa4 In this case the Cromacco.nt m.st be .stomer;s own acco.nt whether in the !oca! branch or the/estination branch an/ a che6.e or the transer wo.!/ be re6.ire/ to be

presente/4

& #FEI#I>N > +AN#A+I>N#

A!! cash an/ .n/ +ranser transactions re6.ire imme/iate on!ine s.per1ision atthe !oca! branch beore bein5 transmitte/ to the remote branch or acceptance9#.per1ision re6.ires re'entr3 o a!! transactions partic.!ars b3 the #.per1isor-


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+ransactions re!atin5 to Ba!ance En6.iries an/ Disp!a3 o statements o acco.nt/o not re6.ire an/ s.per1ision

$0 K, M F#+>"E DFE DILIENE

+he bans are re6.ire/ to perorm K, M c.stomer D.e Di!i5ence as perr./entia! e5.!ation iss.e/ b3 #tate Ban o aistan- Accor/in5!3- a!!abnorma!!3 hi5h M s.spicio.s transactions partic.!ar!3 cash transactions- arere6.ire/ to be e7amine/ an/ reporte/ to the concerne/ /epartments-

AF+>"A+ED +ELLE "A*INE

A!!ie/ Ban has a 1ast networ o o1er


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III4 Debit ar/ on >#

+he /ebit transactions on ># were pre1io.s!3 .p to a ma7im.m !imit o s?0-000 per /a3 which has not been enhance/ to s $00-000 per /a34

I4 >ther Enhancements

or the con1enience o the ar/ho!/ers the o!!owin5 enhancements ha1e a!sobeen incorporate/

W #creens ha1e now become bi!in5.a! an/ the car/ ho!/er has the option tooperate the A+" in En5!ish or Fr/. !an5.a5e4

W ast cash ma7im.m amo.nt- which was pre1io.s!3 s $0-000- has now beenenhance/ to s 2?

*> A+" >K#

It is a hi5h spee/ mo/e o transportin5 /ata rom one branch or ban to another4ith A+"- 3o. are ab!e to transmit /ata in sma!! /ata pacets o1er a sin5!enetwor4 It can carr3 traic at spee/s .p to @22 "bps4 Data is transmitte/ ini7e/ !en5th ce!!s which 5i1es it a/1anta5es o1er other metho/s o /ata transer4

A+" is a ce!! switchin5 networ which taes /ata an/ breas it into


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BE>E

W Beore A+" an/ on!ine techno!o53 ABL was ab!e to pro1i/e on!3 8 ho.rsser1ices or pa3ment4

W .stomers were enorce/ to wait in h.5e !ines or 5ettin5 pa3ments4

W +o chec the tota! amo.nt o acco.nt c.stomer ha/ to 5i1e app!ication tothe ban

W Nee/s n.mber o cashier an/ c!ers

A+E

W Now ABL can pro1i/e 2< ho.r banin5 to its c.stomers so that c.stomerscan with/raw mone3 at an3 time4

W Now c.stomers ha1e no nee/ to wait or the pa3ment in !on5 6.e.es4

W hen c.stomer with/rawa! the mone3 an/ mini statement o his acco.ntis shown to the c.stomer4

W A+" techno!o53 re/.ces the e7tra b.r/en on the cashier- an/ now ban/on;t nee/ e7tra cashier an/ c!ers

W I 3o. nee/ to 1eri3 3o.r ban acco.nt ba!ance- j.st si5n in to 3o.r banHson!ine ser1ices4 No more waitin5 or the ban statement- or ca!!in5 the ban to5et 3o.r ba!ance4 +o 5et an acc.rate ba!ance- tae the banHs ba!ance as shownon!ine- s.btract an3 o.tstan/in5 checs- an/ a// an3 o.tstan/in5 /eposits4

.(%I""$-C(* D(P$."%(-"

+he remittances /epartment transers the .n/s rom one ban to other banan/ rom one p!ace to another p!ace4 A+" an/ on!ine banin5 has a!so eecte/the remittances /epartment an/ increase/ its eicienc34

BE>E

W Beore A+" i c.stomer wante/ to transer his .n/ to other ban acco.ntor other branch acco.nt- then he ha/ to s.bmitte/ a che6.e which taes a !ot otime or c!earance process


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W Beore on!ine banin5 to transer the .n/s to other branches or to otherbans baners ha/ to .se/4 DE"AND DA+- +ELE*>NI +AN#E4A,

>DE AND "AIL +NA#E etc4

A+E

W Now c.stomer can transer mone3 rom his acco.nt to an3 other acco.ntat an3 time an3where in aistan- witho.t waitin5 or the c!earance process4

W +hro.5h on!ine banin5 baners has no nee/ to sen/ che6.e or mone3thro.5h DE"AND DA+ +ELE*>NI +AN#E etc4 the baner canaccess an3 branch an/ transers .n/s to it with in no time4

W In on!ine transaction the acco.nt ho!/er has acco.nt in another ban4 +heacco.nt ho!/er sent the amo.nt to his acco.nt4 >n!ine transaction is ma/e on!3

ABL to ABL4 #o the3 can transer the amo.nt- the3 can cash the amo.nt the3can in/ the ba!ance recei1e the statement o his acco.nt in another branch4 Inthis t3pe o transactions the app!ication is i!!in5 or this p.rpose4

Date

Name

emote

Acco.nt n.mber

Amo.nt

.ecruit#ent and *election Process

ecr.itment process:

ecr.itin5 is a more comp!e7 acti1it3 than most mana5ers thin it is4 ecr.itmenteorts sho.!/ mae sense in terms o the compan3;s strate5ic p!ans4 #omerecr.itin5 metho/s are s.perior to others- /epen/in5 on who 3o. are recr.itin5

or an/ what 3o.r reso.rces are4 +he s.ccess 3o. ha1e with 3o.r recr.itin5act.a!!3 /epen/s on non'recr.itment * iss.es an/ po!icies4 +here are se1era!interna! an/ e7terna! so.rces o recr.itin5 the ri5ht can/i/ate or theor5aniation- !ie:

W in/in5 interna! can/i/ates4

W ehirin54


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answer4 Ater testin5 o the can/i/ates- the ne7t step is inter1iewin5 o thosecan/i/ates that ha1e passe/ the IBA written test4

Inter1iewin5 an/i/ates:

Ater testin5 the can/i/ates- the ne7t step in1o!1es con/.ctin5 inter1iews o thebest can/i/ates4 An inter1iew is the proce/.re /esi5ne/ to obtain inormationrom a person thro.5h ora! to ora! in6.iries4 "ana5ers .se se1era! t3pes ointer1iews in the wor settin5s4 +here are basica!!3 three main t3pes ointer1iews9 se!ection inter1iew- appraisa! inter1iew an/ e7it inter1iew4 "ana5ers.se 1ario.s techni6.es or con/.ctin5 the se!ection inter1iew9 s.ch as:

W #tr.ct.re/ or .nstr.ct.re/ inter1iews

W #tress inter1iew

W ane! inter1iew

W omp.terie/ inter1iew

W "ass inter1iew etc4

Inter1iewin5 in A!!ie/ ban:

In A!!ie/ ban- pane! inter1iew is con/.cte/ to screen o.t the best can/i/ates orthe job4 *ere9 rom the poo! o the can/i/ates- who ha1e appeare/ an/ c!eare/IBA written- inter1iew b3 the pane! o specia!ist is con/.cte/4 A!! thosecan/i/ates9 who ha1e c!eare/ this inter1iew are then poste/ to the 1acanciesthe3 ha1e app!ie/ or or that meet the si!!s an/ abi!ities o the se!ecte/can/i/ates4 Ater se!ectin5 the can/i/ates b3 .sin5 1ario.s testin5 an/inter1iewin5 techni6.es9 the ne7t step is to train those can/i/ates who arese!ecte/ in this process

"raining, .etraining and Develo!#ent a!!roachK

+rainin5 is a job'oriente/ acti1it34 It pro1i/es or impro1es speciic si!!s or thec.rrent job4 A mana5er ma3 be traine/ in comm.nication si!! to impro1erea/in5- writin5- !istenin5 an/ speain54 A technician ma3 be p!ace/ in a actor3to ac6.ire job're!e1ant si!!s in a comp.terie/ machine4 It maes a person it orthe present wor thro.5h .p/atin5 or .p5ra/in5 o si!!s4 hi!e in A!!ie/ bantrainin5 perio/ is or @months4


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etrainin5:

or the impro1ement o emp!o3ees /.e to a/1ancement o techno!o534etrainin5 is on!3 possib!e when wororce possesses a so.n/ 5enera!e/.cation an/ has a!rea/3 been traine/ o broa/ !ine si!!4 B.t in A!!ie/ ban the3con/.ct seminars or this p.rpose4

De1e!opment:

De1e!opment is a concept'oriente/ preparation or h.man re!ation- prob!emso!1in5 in str.ct.re/ or .nstr.ct.re/ sit.ation4 It pro1i/es concept.a! si!! toemp!o3ees4 +here are two t3pes o trainin5 approaches4

W >'job trainin5 approaches

W >n'job trainin5 approaches

>'job trainin5 approaches

+here are .rther t3pes o o'job trainin5 approaches4

$4 >cc.pationa! +rainin5 schoo!s

+here ma3 be an in/i1i/.a! who is aware o his ins.icient si!!s- at han/- as

compare/ with those re6.ire/ b3 the wor p!ace4 #.ch a person ma3 bepro1i/e/ /esirab!e job'oriente/ si!! trainin5 b3 a schoo!4 +he trainin5 schoo! ma3be in p.b!ic or pri1ate sector4 +he in/i1i/.a! wo.!/ opt or trainin5 pro5rams inthe respecti1e si!!s4

24 ooperati1e E/.cation

A cooperati1e e/.cation pro5rams are a easib!e 1ehic!e o creatin5 an/s.stainin5 !iaison between the instit.tion an/ the entreprene.r4 o!!e5e pro1i/esconcept.a! rame wor whi!e the enterprise en5a5es the stri/ent with wore7periences4

%4 estib.!e trainin5

An emp!o3ee ma3 not be p!ace/ on act.a! worbench beca.se o the press.reo wor- eicienc3 o the a!rea/3 traine/ man power an/ 6.a!it3 contro!s4 Aseparate sim.!ate/ worp!ace is i/entiie/ to ho.se the !earners4 It ma3 be an in'ser1ice trainin5 schoo! estab!ishe/ b3 the or5aniation4


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C >n job trainin5 approaches

$4 Apprenticeship

A 5ro.p o potentia! emp!o3ees is in/.cte/ to hob'speciic trainin5 .n/er the5.i/ance o mat.re/ an/ si!!e/ personne!4 I it is pro1i/e/ irst time to a trainee-it is initia! trainin5 that inc!./es in/.ction trainin5 as we!!4 I trainee has a!rea/3initia! trainin5- then it is on!3 the in/.ction trainin5 pro1i/e/ thro.5happrenticeship4 +he apprentice is pai/ s.bsistence mone3 to mana5e boar/in5-!o/5in5 an/ /ai!3 nee/s4

24 oachin5

A coachin5 is an instr.ctor o si!!s4 oachin5 teaches si!!s on the basis o one'to'one persona! contact between the trainee an/ the trainer4 It is an e6.a!!3.se.! trainin5 metho/ or mana5ers an/ non'mana5ers in b.siness- in/.str3-e/.cation an/ 5o1ernment4 A!!ie/ ban inc!./es trainin5 ater @ month probationor ina! e1a!.ation o can/i/ate- can/i/ate 5oes to Is!amaba/ (nationa! instit.teo b.siness an/ inance) or one wee trainin5 then he is emp!o3e/4

%4 "entorin5

A mentor means an e7perience/ an/ tr.ste/ a/1iser4 "entorin5 is an a/1ance/orm o coachin5 /esi5ne/ or potentia! mana5ers- o 1ario.s !e1e!s- inconcept.a! si!!s4 In A!!ie/ ban or this p.rpose seminars are con/.cte/4


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Appraisa!s are the act o or5aniation !ie4 Cerormance appraisa! is a orma!perio/ic re1iew that a!!ows an or5aniation to meas.re an/ e1a!.ate an

in/i1i/.a! emp!o3ee;s beha1iors an/ accomp!ishments o1er a speciic perio/ otime *irin5 the best emp!o3ees an/ trainin5 them /oes not ens.re thatemp!o3ee 5i1e their best perormance4 +o ens.re this- or5aniation m.st eep achec on their perormance4 +his chec on an emp!o3ee;s perormance can beept thro.5h perormance appraisa!4 In ABL the perormance appraisa! processhas a si5niicant an/ critica! importance as major /ecision re5ar/in5 promotion-transers- a compensation beneits or the i/entiication o trainin5 /e1e!opment nee/s are taen on the basis o this perormance appraisa!4

F>#E > AAI#AL #,#+E"

ABL .ses the appraisa! s3stem or:

W Assessin5 the emp!o3ee;s perormance4

+he3 o!!ow princip!e o pa3 or perormance in their or5aniation4

+he3 a!so e1iew an/ i!! the perormance 5ap o emp!o3ees

or trainin5 an/ /e1e!opment nee/s

ompensation an/ beneits

#.ccession p!annin5

Decisions re5ar/in5 promotion- transers

AAI#E LEADE#*I A++IBF+E#

#.per1isor or appraiser beha1ior ma3 be more important than the ormat .se/ inthe perormance appraisa! s3stem4 Appraisers who act !ie !ea/ers in their

or5aniation are more !ie!3 to e7perience s.ccess.! res.!ts rom the appraisa!s3stem than wi!! appraisers who beha1e as non'!ea/ers4 Lea/ers can mo/e!/esire/ beha1ior an/ prescribe beha1ior so.5ht rom sta4 +his mo/e!in5 carriesthe a/1anta5e o or5aniationa! presti5e an/ power associate/ with the position4

AAI#E A+ ABL


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In ABL branch mana5er is responsib!e or i!!in5 the perormance appraisa! ormso emp!o3ees on the recommen/ation o the hea/ o /epartment o each branch4

+he emp!o3ees are not in1o!1e/ in the appraisa! process4

+I"E > +*E AAI#AL #,#+E"

ABL appraises the emp!o3ees once in a 3ear in December4 An/ at that time-the3 5i1e 1er3 serio.s concentration re5ar/in5 perormance appraisa! o theemp!o3ees4 erormance appraisa! is not /one or the new emp!o3ees on!3those emp!o3ees who ha1e pro1i/e/ their ser1ices or more than one 3ear in theban are appraise/4 A!! the emp!o3ees at ABL are appraise/ at the same timethat is in December no matter when the emp!o3ee has joine/ the ban4 +he on!3con/ition or the appraisa! perio/ is the ten.re o ser1ices o the emp!o3ees or

the compan3 m.st be at !east one 3ear4

E>"NAE AAI#AL #>+AE

ABL .ses a /atabase s3stem that eeps important inormation abo.t emp!o3ee;sperormance appraisa!s orms4 +here is no speciic sotware which can e1a!.atethe perormance o the emp!o3ees tho.5ht the 3ear an/ then i!! the appraisa!orm4 +he appraisa! orms are i!!e/ man.a!!3 b3 the branch mana5er an/ thenthe3 are store/ in a i!e the inormation in the /ata base s3stem o the appraisa!orms is re!ate/ with the emp!o3ees4

P./%/"I/- C.I"(.I$

In ABL accor/in5 to mana5ement there is on!3 one major criterion or promotiono emp!o3ees

erormance

+ime span

+he concept o perormance is emphasie/ an/ the promotion an/ career

/e1e!opment path is base/ on erormance o the emp!o3ees- those whoperorm o.tstan/in5 an/ accor/in5 to e7pectations o the mana5ement ha1ebetter chances o promotion an/ increase in their sa!ar3 ban re6.irementmeans that the compan3 re6.ires partic.!ar si!!s an/ competencies an/ itsstrate53 /eman/ certain peop!e to be promote/4 A secon/ criterion orpromotion in ABL is ten.re o ser1ices pro1i/e/ b3 the emp!o3ee4 In this criteriathe promotions are 5i1en to the emp!o3ees accor/in5 to their ran5es accor/in5to o.r inormation pro1i/e/ b3 the * mana5er in ABL is that the ran5e $'%


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oicers 5et promotion ater comp!etin5 their ten.re o ser1ices in ban or 23ears- ran5e "ANE AAI#AL I+EIA

+he areas an/ criteria oc.s in perormance appraisa! process are o o!!owin54

#i!!:

+he /e5ree to which the job re6.ires the person to perorm /ierent tass an/in1o!1es the .se o n.mber o /ierent si!!s- abi!ities an/ ta!ents4

Job e!ate/ Know!e/5e:

hether the emp!o3ee has the ma7im.m now!e/5e o his especti1e job/.ties4

Beha1iora! competencies:

hether the attit./e o the emp!o3ee is positi1e or not4 hi!e con/.ctin5 theperormance appraisa!- each emp!o3ee;s perormance is compare/ topre/etermine/ stan/ar/s an/ e7pecte/ !e1e!s o o.tp.t4 +h.s it is /etermine/that to what e7tent the respecti1e emp!o3ee has been ab!e to achie1e its tar5et4oo/ perormance is a e3 criterion or promotions in ABL4 #im.!taneo.s!3 theconcept o pa3 or perormance is emphasie/ an/ bein5 practice/ in the ban-

which is consi/ere/ to be a moti1ationa!- too! bein5 ac6.ire/ b3 the ban4 +h.sthose who perorm to the best o their now!e/5e an/ abi!ities an/ accor/in5 tothe e7pectations o the mana5ement ha1e better chances o promotion an/increase in their sa!ar34

"E+*>D# > E>"ANE AAI#AL


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ABL .se /ierent techni6.es or assessin5 emp!o3ee;s perormance an/perormance appraisa! orm are ma/e at corporate !e1e!4 +he3 .se o!!owin5

techni6.es:

X atin5 #ca!e

X hec!ist

X "ana5ement b3 objecti1e

A+IN #ALE

In ABL ratin5 sca!e is the o!/est an/ most wi/e!3 .se/ metho/ o appraisa! ortheir emp!o3ees4 In this metho/- the3 e1a!.ate emp!o3ees job re!ate/ aspectsi4e4 wor si!!s !ie recor/ eepin5 an/ so!1e 6.eries an/ a!so emp!o3eespersona! characteristics which inc!./es ooperation- !o3a!t3- /epen/abi!it3-atten/ance- honest3- inte5rit3- attit./e- initiati1e- written an/ interpersona!comm.nication4 +his ratin5 sca!e is .se/ or meas.rin5 C6.antit3 o wor an/6.a!it3 o wor4 +o .se the ratin5 sca!e- the assessor 5oes /own the n.mber otraits an/ a ran5e o perormance or each the emp!o3ees is then rate/ b3

i/enti3in5 the score that best /escribe his or her !e1e! o perormance or eachtrait4 Accor/in5 to ABL- this metho/ is

Less'time cons.min5 to meas.re perormance

It pro1i/es a 6.antitati1e ana!3sis as we!! as 6.a!itati1e /ata

*EKLI#+

+he secon/ techni6.e .se/ in the perormance appraisa! is chec!ist4 #ome pre'/etermine/ tas an/ responsibi!ities are ept in a written orm b3 the

mana5ement an/ a cop3 o that is pro1i/e/ to the emp!o3ee who has to perormthose tass in a 5i1en span o time an/ the tass /one or perorme/ s.ccess.!!3a// points to the appraisa! orms4

"ana5ement b3 objecti1e

A thir/ techni6.e .se/ in the perormance appraisa! metho/ is mana5ement b3objecti1e4 +he perormance o the emp!o3ee is rate/ accor/in5 to the 5oa!s an/


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achie1ements achie1e/ b3 the emp!o3ees /.rin5 the appraisa! perio/ 4the !ar5erwei5ht a5e in the appraisa! orm re5ar/in5 the perormance o the emp!o3ee is

pro1i/e/ thro.5h this techni6.e4

>EDFE > >NDF+INAAI#AL IN+EIE

In ABL- Appraiser con/.ctin5 appraisa! inter1iew beore the i!!in5 o theappraisa! orm4 In this inter1iew branch mana5er as the emp!o3ees what the3are e7pectin5 rom the ban ater their perormance appraisa! orm is si5ne/ b3the emp!o3ees beore it is i!!e/ b3 the branch mana5er4 +he perormanceappraisa! inter1iew is to mae p!an to reme/3 /eiciencies an/ reinorcesstren5ths an/ a!so re1iews the e7tent to which objecti1es ha1e been achie1e/4+he3 a!so ana!3e the reasons- wh3 the objecti1es ha1e not been achie1e/4

+he3 ha1e written recor/ o this /isc.ssion4 +he appraisa! inter1iew is con/.cte/on in/i1i/.a! basis an/ it is ept coni/entia!4

LEAL E+*IAL I##FE# IN AAI#INE"L>,EE#

+he !e5a! iss.es in1o!1e/ in the appraisa! process in ABL is that their re5istrationwi!! be cance!!e/ b3 the state ban o aistan i the3 /on;t con/.ct the appraisa!process or the emp!o3ees 4this con/ition is m.st or e1er3 ban operatin5 inaistan4 +he state ban o aistan a./its each pri1ate ban or their practicesre5ar/in5 appraisa! process4 +he ethica! iss.e ace/ b3 ABL in the appraisa!process is the /issatisaction o the emp!o3ees ater their appraisa!4 As the *

man5er to!/ .s that not e1en a sin5!e emp!o3ee is satisie/ with the appraisa!s3stem o the ban 4e1er3 emp!o3ee p.ts his heart in the wor so he e7pectshi5h rewar/ rom the bansi/e b.t his e7pectations are not met4

A+># AE+IN +*E AAI#AL>E## A+ ABL

o!!owin5 are the actors which seem to aect the appraisa! process at ABL

Le5a! re6.irements b3 the 5o1ernment

"oti1ation o the emp!o3ees

Ethica! responsibi!it3 o the ban

ompetiti1e niche

!oba! consi/eration

etention o emp!o3ees


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Emp!o3ees; e7pectations

Hori9ontal analysis


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$**("* 2010 2011 result

cas and !alance 31845 381590"16546

6lending to #inancialinstitutions 1362 11489

0"881452

investment$net 195694 121173 $0"615

advances$net 244433 2523450"03135

4

o%erating #ixed assets 18087 15360$

0"17754

oter assets 17964 17719

$

0"01383

total assets 515699 449931$

0"14617

Liabilities 2010 2011 result

customer de%osit and oter account 399562 371284$

0"07616inter !an&!orro'ing 49993 20774

$1"40652

!ill %a(a!le 4015 41190"02524

9

oter lia!ilities 13296 12284$

0"08238su!$ordinatedloans 5493 5495

0"000364

total liabilities 472359 413596$

0"14208

sare ca%ital 8603 7821$

0"09999

reserves 8763 7517$

0"16576

un$a%%ro%riated %ro#it 20255 15829$

0"27961

e?uity:tire + 37621 31167$

0"20708sur%lus on revaluation o#assets 5719 4808

$0"18948

total e?uity 43340 35975$

0"20473

!rofit and loss account

mar& u%) *nterest earned 51814 44993 $0"1516#ee) commission and!ro&erage 3374 2910

$0"15945

ca%ital gain and dividend 3507 2511$

0"39665

oter income 69 251 0"7251

total 58764 50665$

0"15985

interest ex%enses $26643 $22428$

0"18793

%rovision $13745 $11567$

0"18829

taxation $4969 $4326$

0"14864

total e)!enses and !ercentage of

total inco#e $48624 $42439$

0"14574

%ro#it and loss a#ter tax $10140 8226 2"232677


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ratios

2011 2010

Bank average rate ofborrowing

5.855% 5.64%

bank average rate of lending 20.93% 1.04%

!et"rn on e#"it$ 29.5% 28.8%

!et"rn on assets 2.10% 1.89%

as& reserves ratio 9.55% 8.5%

Vertical analysis

Rate of lending

!ate of 'ending ( )ark-"*+!et"rn+interest earned , 100

dvanes/ nvestent/ 'endings to ./ balanes wit& ot&er

banks

!ate of lending tell abo"t banks rate of earning b$ "tiliation of its assets in for of

advanes investents and lending to ..

&is ratio is &anged fro 20.93% to 1.04%. &e reason ig&t be t&e inrease in t&erate of ret"rn.

Return on borrowing

!et"rn on de*osit ( )ark-"*+nterest++!et"rn e7*ense , 100

e*osits / Borrowings finanial instit"tions /s"bordinated

loan/ liabilities against assets s"bet to finane lease

&ere is a &ange fro 5.85% to 5.64%.

Return on equity

!et"rn on :#"it$ ( ;et


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B< for ever$ bank to &old 5% of its total tie and

deand liabilities wit& eit&er >B< or B'. t &as &anged fro 9.55% to 8.5%.&is

ratio is good bea"se it is ore t&an 5%.


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&ork done by #e during internshi!0

I ha1e /one ei5ht wees internship orm a!!ie/ ban Johar town Branch4 An//.rin5 m3 internship I was wor in /ierent /epartments an/ I ha/ beenassi5nin5 with /ierent tass accor/in5 to the /epartments4 D.rin5 m3 internshipI ha1e !earn man3 thin5s which I o.n/ 1er3 interestin54 I /i/ wor in a/1ances/epartment- c!earin5 an/ acco.nt openin5 /epartment4

Acco.nt >penin5 Department:

I was .se to i!! acco.nt openin5

internship report asma

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