independent drive test report to kolkata highway... · agencies conduct sample ‘drive tests’...
TRANSCRIPT
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Independent Drive Test Report
- September’ 16
Patna to Kolkata Highway
Key performance indicators for most of the operators: Most of the operators failed to meet the Call
Dropped Rate (CDR) benchmark of <= 2%, where as most of the operators failed to meet the Call
Setup Success Rate (CSSR) Benchmark of >=95%.
Methodology:
Independent Drive test was conducted in Patna to Kolkata Highway from 9:00 AM to 9:PM from 7th to 8th of September 2016. The total drive test
covered in Patna to Kolkata Highway area was approximately 580 km over a period of 2 days. A total of ~3834 calls were made for seven 2G
networks, six 3G and two CDMA networks covering total nine operators.
1 2 3 4
City-Level
Performance
Area-Level
Performance Analysis Summary
and
Highlights
Date: 3 November 2016
5
Appendix I. Benchmarking KPIs
II. Coverage
III. Receive (Rx) Quality
IV. City-Level Ranking
V. City-Level KPI
The independent drive test has been carried out by M/s IMRB International on behalf of TRAI
Introduction
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Introduction
Ancillary Details
Overview
TRAI is regularly monitoring the performance of Telecom Service Providers (TSP) against the benchmarks for the various Quality of
Service (QoS) parameters laid down by the Authority. TSPs submit Performance Monitoring Reports to TRAI every quarter. TRAI also
undertakes audit and assessment of Quality of Service through independent agencies to verify the Quality of Service claimed. The Audit
agencies conduct sample ‘Drive tests’ across various cities all over the country as part of audit and assessment of the TSPs’
performance.
In view of complaints on call drops and other network issues, on behalf of TRAI, an Independent Drive Test (IDT) was conducted from 7th
September 2016 to 8th September 2016 covering various locations in Patna to Kolkata Highway . The performance of Aircel, Airtel,
BSNL, Idea, Vodafone, Reliance, Telenor, MTS & Tata was monitored across various technologies (2G, 3G and CDMA). The drive test
route was defined on the basis of several factors that include - areas from where call drop complaints are commonly received; areas of
heavy usage; residential areas away from arterial roads; office areas; areas where previous Drive tests showed network issues; etc.
For the purpose of these tests, 2G + 3G Mode (Auto) was used. The test results obtained from these drive tests were conducted to
assess the network condition more specifically in terms of Radio Frequency (RF) Coverage; Rx Quality; Call Setup Success Rate; Call
Drop Rate; Blocked Calls and Carrier to Interference ratio.
Drive Route Details For Goa Area:
Independent Drive test was conducted in Mumbai to Goa area from 9:00 AM to 9:PM from 7th to 8th of September 2016. The total drive
test covered in Patna to Kolkata Highway area was approximately 580 km over a period of 2 days. Total of ~3834 calls were made for
seven 2G networks, six 3G & two CDMA networks covering nine operators.
Roads and Areas covered in Patna to Kolkata Highway is shown in the below map.
Below is the List of Areas Covered and Drive Routes
1
Day 1 Day 2
Patna Barachatti
Fatehpur Chouparan
Bir Barhi
Ratra Nagar Nagar Barsot
Masaurhi Bagodar
Nadaul Dhanbad
Lodi Pur Kulti
Jahanabad Asansol
Makhdumpur Raniganj
Gaya Durgapur
Bodhgaya Rayan
Dobhi Dhaniakhali
Barachatti Singur
Kolkata
Drive test route
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1. City-Level Performance
City-Level Details Operator Performance against Key Performance Indicators :
1. Call Setup Success Rate, 2. Blocked Call Rate, 3. Call Drop Rate, 4. Rx Quality
Legends
Threshold for each KPI are considered as per TRAI guidelines Abbreviation / Definition: CSSR (benchmark > =95%) : Call Setup Success Rate
BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)
Most of the operators failed to meet
the Call Setup Success Rate
benchmark of >=95%, except Airtel
2G, Airtel 3G, Idea 2G, Idea 3G, MTS
CDMA, Vodafone 2G and Vodafone
3G. Refer. Fig 1
Most of the operators failed to meet
the Blocked Call Rate benchmark of
<=3%, except Airtel 3G, Idea 2G,
MTS CDMA, Vodafone 2G and
Vodafone 3G. Refer. Fig 2
Most of the operators failed to meet
the Call Drop Rate benchmark of
<=2%, except Aircel 2G, Airtel 2G,
Idea 2G, Vodafone 2G and Vodafone
3G.
Refer. Fig 3
Most of the operators failed to meet
the Rx Quality Rate benchmark of
>=95%, except Airtel 2G, Airtel 3G,
BSNL 3G, Idea 3G, MTS CDMA,
Vodafone 2G and Vodafone 3G.
Refer. Fig 4
Operator meeting the benchmark Operator not meeting the benchmark
2
Current Drive: September 2016
94.28% 92.64% 96.85% 98.02% 91.19% 94.57%
99.73% 95.83% 100.00%
87.06% 84.21% 83.94% 89.20%
98.36% 99.20%
Air
cel 2
G
Air
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G
Air
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G
Air
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Bsn
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Bsn
l 3G
Idea
2G
Idea
3G
MTS
CD
MA
Re
lian
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G
TATA
2G
TATA
CD
MA
Tele
no
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Vo
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fon
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Vo
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Fig 1. Call Setup Success Rate (%)
95%
5.72% 7.36% 3.15% 1.98%
8.81% 5.43%
0.27% 4.17%
0.00%
12.94% 15.79% 16.06%
10.80%
1.64% 0.80%
Air
cel 2
G
Air
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G
Air
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Air
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Bsn
l 2G
Bsn
l 3G
Ide
a 2
G
Ide
a 3
G
MTS
CD
MA
Re
lian
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G
TATA
2G
TATA
CD
MA
Tele
no
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Vo
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fon
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Vo
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Fig 2. Block Call Rate (%)
3%
1.45% 3.31%
1.25%
4.32% 6.53% 6.76%
1.07%
4.35% 2.29% 2.86%
6.25%
11.30%
5.28%
1.67% 0.81%
Air
cel 2
G
Air
cel 3
G
Air
tel 2
G
Air
tel 3
G
Bsn
l 2G
Bsn
l 3G
Idea
2G
Idea
3G
MTS
CD
MA
Re
lian
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TATA
2G
TATA
CD
MA
Tele
no
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Vo
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fon
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Vo
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Fig 3. Call Drop Rate (%)
2%
93.47% 94.39% 95.42% 97.62% 92.04%
97.95% 94.26%
99.76% 95.55%
91.14%
84.18% 88.34% 90.41%
96.66% 97.45%
Air
cel 2
G
Air
cel 3
G
Air
tel 2
G
Air
tel 3
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Bsn
l 2G
Bsn
l 3G
Idea
2G
Idea
3G
MTS
CD
MA
Re
lian
ce 3
G
TATA
2G
TATA
CD
MA
Tele
no
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Vo
da
fon
e
2G
Vo
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fon
e
3G
Fig 4. Rx Quality (%)
95%
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2. Area-Level Performance
Area-Level Details
Legends
Drive test route covered from Patna to Kolkata highway.
Fig 5. Area Level route map
Areas meeting the benchmark Areas not meeting the benchmark
Abbreviation / Definition: CSSR (benchmark > =95%) : Call Setup Success Rate
BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)
3
Threshold for each KPI are considered as per TRAI guidelines
Current Drive: September 2016
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2. Area-Level Performance
Area-Level Details
Legends
Area Level KPI performance ( all operators inclusive)
Abbreviation / Definition: CSSR (benchmark > =95%) : Call Setup Success Rate
BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)
4
Areas meeting the benchmark Areas not meeting the benchmark
Threshold for each KPI are considered as per TRAI guidelines Current Drive: September 2016
Blocked call Rate Aircel Airtel BSNL Idea MTS CDMA Reliance TATA Telenor Vodafone
Patna to Gaya 4.4% 1.5% 4.1% 0.0% N/A 27.7% N/A 8.6% 1.1%
Gaya to Chouparan 8.1% 2.5% 7.7% 0.0% N/A 0.0% 71.4% 7.1% 0.0%
Chouparan to Dhanbad 0.9% 5.1% 31.3% 0.0% N/A 0.0% 25.4% 8.8% 1.7%
Dhanbad to Burdwan 4.8% 3.0% 2.2% 0.0% 0.0% 12.0% 0.0% 8.8% 2.0%
Burdwan to Kolkata 17.7% 0.9% 1.8% 2.4% 0.0% N/A 0.0% 25.5% 1.2%
Call Setup Success Rate Aircel Airtel BSNL Idea MTS CDMA Reliance TATA Telenor Vodafone
Patna to Gaya 95.6% 98.5% 95.9% 100.0% N/A 72.3% N/A 91.4% 98.9%
Gaya to Chouparan 91.9% 97.5% 92.3% 100.0% N/A 100.0% 28.6% 92.9% 100.0%
Chouparan to Dhanbad 99.1% 94.9% 68.7% 100.0% N/A 100.0% 74.6% 91.2% 98.3%
Dhanbad to Burdwan 95.2% 97.0% 97.8% 100.0% 100.0% 88.0% 100.0% 91.2% 98.0%
Burdwan to Kolkata 82.3% 99.1% 98.2% 97.6% 100.0% N/A 100.0% 74.5% 98.8%
Call Dropped Rate Aircel Airtel BSNL Idea MTS CDMA Reliance TATA Telenor Vodafone
Patna to Gaya 2.3% 2.0% 3.2% 1.0% N/A 1.7% N/A 0.0% 1.1%
Gaya to Chouparan 2.9% 0.0% 0.0% 0.0% N/A 2.9% 0.0% 3.8% 0.0%
Chouparan to Dhanbad 4.3% 2.3% 8.8% 1.4% N/A 3.4% 10.6% 1.6% 3.4%
Dhanbad to Burdwan 1.5% 2.7% 8.1% 0.0% 1.4% 4.5% 7.7% 7.8% 0.0%
Burdwan to Kolkata 1.1% 6.3% 11.9% 3.7% 3.5% N/A 10.0% 20.0% 2.5%
Call Dropped Rate Aircel Airtel BSNL Idea MTS CDMA Reliance TATA Telenor Vodafone
Patna to Gaya 94.01% 98.07% 91.70% 95.14% N/A 98.87% N/A 89.86% 97.58%
Gaya to Chouparan 93.47% 98.72% 97.66% 98.64% N/A 96.77% 89.92% 87.76% 98.67%
Chouparan to Dhanbad 96.45% 97.17% 90.16% 96.22% N/A 98.33% 84.22% 91.60% 98.59%
Dhanbad to Burdwan 93.38% 95.59% 93.31% 94.72% 95.59% 95.31% 89.71% 92.44% 96.64%
Burdwan to Kolkata 90.77% 93.42% 93.21% 88.14% 95.47% N/A 80.77% 85.97% 95.13%
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Detailed Analysis of Operators
High RLT
• Radio Link Timeout (RLT indicates how long the
call can sustain during poor quality – Higher the
value the longer it will sustain the call).
• If the no. of cells with Radio Link Timeout of > 40 is
assume under RLT <=40 for Tata 2G and Telenor
2G then, the Call Drop Rate would be higher than
the current call drop rate(6.25%, 5.28%).
3. Analysis
Legends Current Drive: September 2016
Operator meeting the set CDR threshold Operator not meeting the set CDR threshold
Abbreviation / Definition: CSSR (benchmark >=95%) : Call Setup Success Rate
BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)
Threshold for each KPI are considered as per TRAI guidelines
Operators No. of Cells
with RLT <= 40
No. of Cells
with RLT >
40
Current CDR
CDR, If all
Cells
assume RLT
<= 40
Aircel 86.89% 13.11% 1.45% 1.45%
Airtel 100.00% 0.00% 1.25% 1.25%
BSNL 100.00% 0.00% 6.53% 6.53%
Idea 100.00% 0.00% 1.07% 1.07%
Tata 32.50% 67.50% 6.25% 9.38%
Telenor 86.74% 13.26% 5.28% 5.59%
Vodafone 100.00% 0.00% 1.67% 1.67%
5
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3. Analysis
Detailed Analysis of Operators
BSNL 2G (CDR : 6.53%, BCR : 8.81%, Rx Quality : 92.04% )
• Dhanbad to Burdwan and Burdwan to Kolkata are the key contributed areas of high call dropped rate. These Highlighted areas having 78.26% Call dropped rate of total highway area.
• Poor quality of network is clear indication of high call dropped rate.
• Chouparan to Dhanbad is the key contributed areas of high blocked rate. Most of the blocked calls are due to SDCCH access failure and SDCCH drop.
• BSNL need to improve the network Quality in mentioned highlighted areas to serve the benchmark standard services to the customers.
BSNL 3G (CDR : 6.76%, BCR : 5.43%, HOSR : 10.94%)
• Chouparan to Dhanbad and Dhanbad to Burdwan are the key contributed areas of high call blocked rate. These Highlighted areas having 74.47% Call blocked rate of total highway area.
• Dhanbad to Burdwan and Burdwan to Kolkata are the key contributed areas of high call dropped rate. These Highlighted areas having 65% Call dropped rate of total highway area.
• High Handover failure rate is clear indication of high call drop rate in BSNL 3G network.
Legends Current Drive: September 2016
Operator meeting the set CDR threshold Operator not meeting the set CDR threshold
Abbreviation / Definition: CSSR (benchmark > =95%) : Call Setup Success Rate
BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)
6
Threshold for each KPI are considered as per TRAI guidelines
Parameter
Highlighted areas(
Chouparan to
Dhanbad)
Rest of Patna to
Kolkata Highway
# call Blocks 22 12
Parameter
Highlighted areas(
Dhanbad to Burdwan &
Burdwan to Kolkata)
Rest of Patna to
Kolkata Highway
# call Drops 18 5
Parameter
Highlighted areas (
Chouparan to Dhanbad
& Dhanbad to Burdwan)
Rest of Patna to
Kolkata Highway
# call Blocks 13 4
Parameter
Highlighted areas(
Dhanbad to Burdwan &
Burdwan to Kolkata )
Rest of Patna to
Kolkata Highway
# call Drops 13 7
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3. Analysis
Detailed Analysis of Operators
Tata 2G (CDR : 6.25%, BCR : 15.79%, Coverage : 60.09%, Rx Quality : 84.18%)
• Poor Coverage & Quality of network is clear indication of high
dropped call rate and high call blocked rate. • Only 71 calls were attempted on Tata 2G due to network
accessibility in Jharkhand circle only.
Legends Current Drive: September 2016
Operator meeting the set CDR threshold Operator not meeting the set CDR threshold
Abbreviation / Definition: CSSR (benchmark > =95%) : Call Setup Success Rate
BCR (benchmark <=3%): Blocked Call Rate
CDR (benchmark <=2%): Call Drop Rate
Good RxQuality (benchmark >=95%): 2G (RxQual <=5), 3G (EcNo >=-15dBm), CDMA (FER <=4%)
7
Threshold for each KPI are considered as per TRAI guidelines
TATA CDMA (CDR : 11.30%, BCR : 16.06% , Coverage : 61.86%, Rx Quality : 88.34%)
• Poor Coverage and Quality of network is clear indication
of high dropped call rate & high call blocked rate. • In Tata CDMA call drops happen due to coverage patches
also.
Telenor 2G (CDR : 5.28%, BCR : 10.80%, Signal Quality : 90.41%)
Parameter
Highlighted areas
( Dhanbad to Burdwan &
Burdwan to Kolkata)
Rest of Patna to
Kolkata Highway
# call Drops 22 17
# call Blocks 15 2
• Dhanbad to Burdwan and Burdwan to Kolkata are the key contributed areas of high call dropped rate. These highlighted areas having 56.4% call dropped rate of total Highway area.
• Poor quality of network is clear indication of high call dropped rate.
• Dhanbad to Burdwan & Burdwan to Kolkata are the key contributed areas of high block rate.
• Most of the calls are blocked, due to SDCCH access failure and SDCCH drop.
Parameter Complete Area
# call Dropped 4
# call Blocked 12
Parameter Complete Area
# call Dropped 13
# call Blocked 22
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4. Summary & Highlights
Summary & Highlights
Most of the operators failed to meet the Call Drop Rate Benchmark of <=2%, except Aircel 2G, Airtel
2G, Idea 2G, Vodafone 2G and Vodafone 3G.
Key Highlights
• Most of the operators failed to meet the Call drop rate benchmark of <=2%, except Aircel 2G, Airtel 2G, Idea 2G,
Vodafone 2G and Vodafone 3G.
• BSNL 2G, BSNL 3G, Tata 2G, Tata CDMA and Telenor 2G operators have Call drop rate of >5%.
• TATA CDMA have Call drop rates in the range of above 10%. The high drop rate is clearly indicating for urgent need of
improvement in order to deliver a reasonable levels of services.
• A huge gap between the performances of Aircel 2G, Airtel 2G, Idea 2G and Vodafone (2G & 3G) compared to the poor
performances of other operators are clearly showing in the areas driven. There are possibilities for other operators to
offer a better Quality of service than currently is being provided.
Fig 6. Call Drop Rate
8
1.45% 3.31%
1.25%
4.32%
6.53% 6.76%
1.07%
4.35% 2.29% 2.86%
6.25%
11.30%
5.28%
1.67% 0.81%
Air
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Air
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Air
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Air
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Bsn
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Bsn
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Idea
2G
Idea
3G
MTS
CD
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Re
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TATA
2G
TATA
CD
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Tele
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Vo
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Fig 6. Call Drop Rate (%)
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5. Appendix
Ancillary Details
I. Benchmarking KPI Details
II. Coverage Details
III. Receive (Rx) Quality Details
IV. City-Level Ranking and KPI details
V. City-Level KPI details
Table of Contents in Appendix
9
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Appendix
Ancillary Details
2. Benchmarking KPI Details
RF Coverage
RF Coverage relates to the geographical footprint within the system that has sufficient RF signal strength to provide for a call/data
session. Coverage rate of an operator is calculated basis of % of samples in which the Rx level is better than -85 dBm
Accessibility
Accessibility is the ability of a service to be obtained within specific tolerances and other given conditions, when requested by the user.
In other words, the ability of a user to obtain the requested service from the system. Accessibility is monitored by measuring Call Setup
Success Rate (CSSR) which is defined as the ratio of Established Calls to Call Attempts
Retainability
Retainability is “The ability of a service, once obtained, to continue to be provided under given conditions for a requested duration.” For
determining the Retainability the regulation prescribes three important parameters namely Call Drop Rate (CDR), Worst affected Cells
having more than 3% TCH drop and Connection with good voice quality. Drop Call and Connection with good voice quality were
monitored by the drive test
Mobility
In a cellular system a base station has only a limited coverage area. Hence it is possible for a moving subscriber to be out of range of a
base station while making a call. The process by which a mobile telephone call is transferred from one base station to another as the
subscriber passes the boundary of a cell is called a handover. The Handover success rate (HOSR) more than 95% is considered to be
good
Rx Quality
For measuring voice quality, RxQual samples on a scale from 0 to 7 for GSM operators, EcNo from 0 to -30 dBm and Frame Error Rate
(FERs) for CDMA service providers are measured. As per the QoS norms, RxQual between 0- 5 for GSM operators, EcNo >= -15 dBm and
between 0-4% FER value for CDMA operators FERs is considered to be good, where as RxQual beyond this benchmark is considered to
be bad
10
Coverage % Accessibility % Retainability % Mobility % Rx Quality %
Aircel 2G 61.34% 94.28% 98.55% 94.42% 93.47%
Aircel 3G 57.98% 92.64% 96.69% 96.13% 94.39%
Airtel 2G 88.00% 96.85% 98.75% 94.45% 95.42%
Airtel 3G 62.47% 98.02% 95.68% 99.34% 97.62%
Bsnl 2G 76.92% 91.19% 93.47% 95.03% 92.04%
Bsnl 3G 27.34% 94.57% 93.24% 89.06% 97.95%
Idea 2G 76.13% 99.73% 98.93% 95.69% 94.26%
Idea 3G 70.99% 95.83% 95.65% 99.13% 99.76%
MTS CDMA 93.65% 100.00% 97.71% 100.00% 95.55%
Reliance 3G 13.61% 87.06% 97.14% 99.64% 91.14%
TATA 2G 60.09% 84.21% 93.75% 100.00% 84.18%
TATA CDMA 61.86% 83.94% 88.70% 100.00% 88.34%
Telenor 2G 67.16% 89.20% 94.72% 92.50% 90.41%
Vodafone 2G 72.64% 98.36% 98.33% 98.46% 96.66%
Vodafone 3G 65.88% 99.20% 99.19% 99.89% 97.45%
0.00%
25.00%
50.00%
75.00%
100.00%
KPI Distribution
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Appendix
Ancillary Details
3. Coverage Details
RF Coverage relates to the geographical footprint within the system that has sufficient RF signal strength to provide for a call/data
session. The Coverage rate of an operator is calculated basis of % of samples in which the Rx level is better than -85 dBm. The details
are as follows.
Operators not meeting benchmark
11
Aircel 2G Aircel 3G Airtel 2G
Airtel 3G BSNL 2G BSNL 3G
0.00%
25.00%
50.00%
75.00%
100.00%
Air
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Air
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Air
tel 2
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Air
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Bsn
l 2G
Bsn
l 3G
Idea
2G
Idea
3G
MTS
CD
MA
Re
lian
ce 3
G
TATA
2G
TATA
CD
MA
Tele
no
r 2
G
Vo
da
fon
e 2
G
Vo
da
fon
e 3
G
Coverage Distribution
-95 to -120 dBm -85 to -95 dBm -75 to -85 dBm 0 to -75 dBm
Operators Coverage Rate
Aircel 2G 61.34%
Aircel 3G 57.98%
Airtel 2G 88.00%
Airtel 3G 62.47%
Bsnl 2G 76.92%
Bsnl 3G 27.34%
Idea 2G 76.13%
Idea 3G 70.99%
MTS CDMA 93.65%
Reliance 3G 13.61%
TATA 2G 60.09%
TATA CDMA 61.86%
Telenor 2G 67.16%
Vodafone 2G 72.64%
Vodafone 3G 65.88%
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Appendix
Ancillary Details
3. Coverage Details
12
IDEA 2G
RELIANCE 3G
MTS CDMA
TATA 2G
IDEA 3G
TATA CDMA
TELENOR 2G VODAFONE 2G VODAFONE 3G
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Appendix
Ancillary Details
4. Receive (Rx) Quality Details
For measuring voice quality, RxQual samples on a scale from 0 to 7 for GSM operators, EcNo for 3G operators on a scale of 0 to -30
dBm and Frame Error Rate (FERs) for CDMA service providers are measured. As per the QoS norms, Rx Quality between 0- 5 for GSM
operators, EcNo >= -15 dBm and between 0-4% FER value for CDMA operators FERs is considered to be good, where as quality beyond
this benchmark is considered to be bad. The benchmark should usually be > =95%.
Operators not meeting benchmark
13
Aircel 2G Aircel 3G Airtel 2G
Airtel 3G BSNL 2G BSNL 3G
0.00%
25.00%
50.00%
75.00%
100.00%
Air
cel 2
G
Air
cel 3
G
Air
tel 2
G
Air
tel 3
G
Bsn
l 2G
Bsn
l 3G
Idea
2G
Idea
3G
MTS
CD
MA
Re
lian
ce 3
G
TATA
2G
TATA
CD
MA
Tele
no
r 2
G
Vo
da
fon
e 2
G
Vo
da
fon
e 3
G
Rx Quality Distribution
RxQual 6 to 7, EcNo <-15 dBm, FER <= 4% RxQual 0 to 5, EcNo >=-15 dBm, FER > 4%
Operators Rx Quality
Aircel 2G 93.47%
Aircel 3G 94.39%
Airtel 2G 95.42%
Airtel 3G 97.62%
Bsnl 2G 92.04%
Bsnl 3G 97.95%
Idea 2G 94.26%
Idea 3G 99.76%
MTS CDMA 95.55%
Reliance 3G 91.14%
TATA 2G 84.18%
TATA CDMA 88.34%
Telenor 2G 90.41%
Vodafone 2G 96.66%
Vodafone 3G 97.45%
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Appendix
Ancillary Details
4. Receive (Rx) Quality Details
14
IDEA 2G IDEA 3G MTS CDMA
Reliance 3G TATA 2G TATA CDMA
TELENOR 2G VODAFONE 2G VODAFONE 3G
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Appendix
Ancillary Details
5. City-Level Ranking and KPI details
Accessibility is the ability of a service to be obtained within specific tolerances and other given conditions, when requested by the user.
In other words, the ability of a user to obtain the requested service from the system. Accessibility is monitored by measuring Call Setup
Success Rate (CSSR) which is defined as the ratio of Established Calls to Call Attempts. The benchmark is >=95%. The details are as
follows:
Retainability is “the ability of a service, once obtained, to continue to be provided under given conditions for a requested duration.” For
determining the Retainability, the regulation prescribes three important parameters namely Call drop rate (CDR), Worst affected Cells
having more than 3% TCH drop and Connection with good voice quality. The call drop and connection with good voice quality were
monitored by the drive test
Call Drop Rate (CDR): The parameter gives a reliable measurement of the mobile network used by the service provider for maintaining a
call once it has been correctly established
Mobility: In a cellular system a base station has only a limited coverage area. Hence it is possible for a moving subscriber to get out of
reach of a base station while making a call. The process by which a mobile telephone call is transferred from one base station to
another as the subscriber passes the boundary of a cell is called a handover. The Handover Ssuccess Rate (HOSR) more than 95% is
considered to be good
*In case of multiple call failure in similar geo location in given period of 60sec has been counted as one call failure
Operators not meeting benchmark
15
Operators Total Call Attempt Blocked Calls Blocked Call Rate* CSSR
Aircel 2G 367 21 5.72% 94.28%
Aircel 3G 326 24 7.36% 92.64%
Airtel 2G 413 13 3.15% 96.85%
Airtel 3G 354 7 1.98% 98.02%
Bsnl 2G 386 34 8.81% 91.19%
Bsnl 3G 313 17 5.43% 94.57%
Idea 2G 376 1 0.27% 99.73%
Idea 3G 24 1 4.17% 95.83%
MTS CDMA 131 0 0.00% 100.00%
Reliance 3G 201 26 12.94% 87.06%
TATA 2G 76 12 15.79% 84.21%
TATA CDMA 137 22 16.06% 83.94%
Telenor 2G 361 39 10.80% 89.20%
Vodafone 2G 244 4 1.64% 98.36%
Vodafone 3G 125 1 0.80% 99.20%
Operators Total Call Established Total Call Drop CDR CCSR
Aircel 2G 346 5 1.45% 98.55%
Aircel 3G 302 10 3.31% 96.69%
Airtel 2G 400 5 1.25% 98.75%
Airtel 3G 347 15 4.32% 95.68%
Bsnl 2G 352 23 6.53% 93.47%
Bsnl 3G 296 20 6.76% 93.24%
Idea 2G 375 4 1.07% 98.93%
Idea 3G 23 1 4.35% 95.65%
MTS CDMA 131 3 2.29% 97.71%
Reliance 3G 175 5 2.86% 97.14%
TATA 2G 64 4 6.25% 93.75%
TATA CDMA 115 13 11.30% 88.70%
Telenor 2G 322 17 5.28% 94.72%
Vodafone 2G 240 4 1.67% 98.33%
Vodafone 3G 124 1 0.81% 99.19%
Operators Total HO Attempt HO Failure HO Success HO Failure Rate HO Success Rate
Aircel 2G 878 49 829 5.58% 94.42%
Aircel 3G 1447 56 1391 3.87% 96.13%
Airtel 2G 1315 73 1242 5.55% 94.45%
Airtel 3G 4405 29 4376 0.66% 99.34%
Bsnl 2G 784 39 745 4.97% 95.03%
Bsnl 3G 1216 133 1083 10.94% 89.06%
Idea 2G 952 41 911 4.31% 95.69%
Idea 3G 345 3 342 0.87% 99.13%
MTS CDMA 2119 0 2119 0.00% 100.00%
Reliance 3G 551 2 549 0.36% 99.64%
TATA 2G 71 0 71 0.00% 100.00%
TATA CDMA 670 0 670 0.00% 100.00%
Telenor 2G 560 42 518 7.50% 92.50%
Vodafone 2G 779 12 767 1.54% 98.46%
Vodafone 3G 1832 2 1830 0.11% 99.89%
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Appendix
Ancillary Details
6. City-Level KPI details
16
Call Events
Operators (Summary)
Aircel Airtel BSNL IDEA MTS Reliance TATA Telenor Vodafone
2G 3G 2G 3G 2G 3G 2G 3G CDMA 3G 2G CDMA 2G 2G 3G
Call Attempt (September-16)
367 326 413 354 386 313 376 24 131 201 76 137 361 244 125
Blocked Call Rate (September-16)
5.72% 7.36% 3.15% 1.98% 8.81% 5.43% 0.27% 4.17% 0.00% 12.94% 15.79% 16.06% 10.80% 1.64% 0.80%
CSSR (Accessibility) (September-16)
94.28% 92.64% 96.85% 98.02% 91.19% 94.57% 99.73% 95.83% 100.00% 87.06% 84.21% 83.94% 89.20% 98.36% 99.20%
Dropped Call Rate (September-16)
1.45% 3.31% 1.25% 4.32% 6.53% 6.76% 1.07% 4.35% 2.29% 2.86% 6.25% 11.30% 5.28% 1.67% 0.81%
Mobility HOSR (September-16)
94.42% 96.13% 94.45% 99.34% 95.03% 89.06% 95.69% 99.13% 100.00% 99.64% 100.00% 100.00% 92.50% 98.46% 99.89%
Rx Quality (September-16)
93.47% 94.39% 95.42% 97.62% 92.04% 97.95% 94.26% 99.76% 95.55% 91.14% 84.18% 88.34% 90.41% 96.66% 97.45%
Operators meeting the benchmark Operators not meeting the benchmark