The right asset. In the right place. At the right time.

Increase Revenue with Enhanced

ServiceScott Model

Senior Product Manager - Services

PRODUCT AND SERVICE NEWS

New Technical Support Portal on Zebra’s Web Site Choosing to Print 203, 300 or 600 DPI: Video and PowerPoint Supplies Price Increase May 2, 2011 New Z-Supreme™ Polyimide Label: Lower Cost, Higher Print Quality

Pricing and Coverage Enhancements to ZebraCare™

April 7, 2011

ZebraCare On-Site & ZebraCare Depot

• Available only in the US• Provides on-site service for ONLY tabletop printers • Service done at customers place of business

• Available in the US, Canada and Mexico• Provides “return-to-factory” service for ALL Zebra printers • Printers returned to Zebra for service

Tabletop Printers

ZebraCare On-Site Service Includes

All parts & labor• Excludes printheads unless Comprehensive coverage added• Genuine Zebra parts installed by Zebra-trained and -certified technicians

All travel Complete cleaning & adjustment Engineering changes Two preventative maintenance check-ups per year

• Customer initiated

ZebraCare On-Site Agreements (Tabletop Only)

Technician on-site the next business day on requests received before 4:30 p.m. EST (M-F)

Technician on-site within 4 hours* on requests received before 1:30 p.m. local time (M-F)

*Available only in select locations Please contact your Zebra account representative for availability

On-SiteAdvantage Plus

On-Site Advantage

On-Site Standard

NOTE: Custom on-site agreements also available Please contact your Zebra account representative to request a custom quote 

Technician on-site the 2nd business day on requests received before 4:30 p.m. EST (M-F)

All Barcode Printers

Depot Service Includes

All parts & labor Excludes batteries and accessories

Genuine Zebra parts Complete cleaning & adjustment Preventative maintenance Return shipping via ground Maximum 3-day in-house turn-around time* Engineering changes

*Turn-around times do not include time in transit

ZebraCare Depot Agreements(For Desktop, Kiosk & Mobile Only)

Standard + Comprehensive

Advantage + Comprehensive

Coverage on all parts & labor, 3-day turn-around time* & return shipping via ground

Standard Coverage PLUS next day turn-around time*

Advantage PLUS + Comprehensive

Managed spares pool, same day overnight shipment of exchange pool product, & monthly activity reports

Advantage OvernightREMOVED

*Turn-around times do not include time in transit

ZebraCare Depot Agreements (Tabletop)

Standard

Advantage PLUS

Advantage

Tabletop Depot will have a separate add-on Comprehensive price

Coverage on all parts & labor, 3-day turn-around time* & return shipping via ground

Standard Coverage PLUS next day turn-around time*

*Turn-around times do not include time in transit.

Advantage OvernightREMOVED

Managed spares pool, same day overnight shipment of exchange pool product, & monthly activity reports

Zebra Repair Operations

Repair Center• Centrally located in Vernon Hills, IL• Two shifts (1st & 2nd)

Technicians• Over 100 trained & certified repair technicians• 240 hours of hands-on training at employment 

Expertise & Quality• Manufacturer printer experience• ISO 9001 certified• On-time Repair = 95%

Comprehensive Coverage Enhancements

Unlimited printhead coverage

Enhanced coverage on repairs for physical damage or abuse

Customer not billed for repairs

COVERED

ZebraCare vs. Flat Rate Repair

https://private.zebra.com/reseller/attachments/pdf/services/ZebraCare_vs_FlatRate.pdf

ZebraCare Agreement < 1 Flat Rate Repair

Unlimited repairs vs. 1 repair

Comprehensive included covering printheads, physical damage and abuse

Printer Selection

1x Flat Rate Repair

w/ 203dpi Printhead

3yr. ZebraCare Depot

Standard with Comprehensive

(printhead & unlimited repairs)

Savings:

3yr. Service Agreement vs.

1x Flat Rate Repair

PrintheadCost

(203dpi)

DESKTOP•  G-Series $270 $90 $180 $126

End-User Benefits

• Allows budgeting of annual maintenance costs• Includes all parts & labor• Service performed by Zebra-trained & -certified technicians• Reduced downtime & overall cost of ownership• Protects their investment

VAR Benefits

Augments service & increases service revenue Extends geographic reach Eliminates deals with 3rd party service providers Offers an opportunity to revisit customers Healthy margin Sales count towards PartnersFirst revenue targets

Benefits for YOU - Increase your sales!

Quote service on every proposal Introduce it early Convey the value

• Highlight enhancement to manufacturer's warranty• More economical for customer at time of sale

– Approximately 15% price reduction• Talk through “unbudgeted expenses”

– No hidden charges or POs to process• Compare price of ZebraCare vs. 1x Flat Rate Repair

???Q&A

Questions?