increase agent & sales productivity with a 360 view of the customer
DESCRIPTION
Today’s customer expects personalised, unified conversation across sales, service, and every other interaction with an organisation. Businesses with their Sales & Service teams on a single platform are able to achieve a complete, 360 degree view of the customer for more personalised service, drive revenue through cross-upsell, and lower costs by consolidating systems. Join this session to learn more about the advantages of Sales Cloud & Service Cloud together and hear from an amazing customer who’s already reaping the benefits.TRANSCRIPT
Increase Agent & Sales Productivity with a 360 View of the Customer
Sales & Service: Together We Mean Business
Sean AlpertDirector, Sales Cloud Product
MarketingCorinne Roberts
Manager, Service Cloud Product Marketing
Your Employees Work Together – But Technology Doesn’t
SalesHow do you ensure your
rep never sells to an angry customer?
How do you maximise rep selling time?
Can your reps easily check a Case’s status?
Your Employees Work Together – But Technology Doesn’t
Sales ServiceHow do you ensure your
rep never sells to an angry customer?
How do you maximise rep selling time?
Can your reps easily check a Case’s status?
What do your agents do when they can’t solve a
case?
Can your agents identify and create new
opportunities for the business?
Do your agents know who your top customers
are?
Your Employees Work Together – But Technology Doesn’t
Sales Service ITHow do you ensure your
rep never sells to an angry customer?
How do you maximise rep selling time?
Can your reps easily check a Case’s status?
What do your agents do when they can’t solve a
case?
Can your agents identify and create new
opportunities for the business?
Do your agents know who your top customers
are?
How many applications do your sales & service
teams log into?
How much does it cost to maintain multiple
systems?
How much time do your teams spend compiling
reports about the business?
The Salesforce1 Customer Platform:Platform to Engage Customers Everywhere
Transform your sales, service & marketing
Connect all your apps
Connect all your devices
Connect your customer data
Sell Smarter
Deliver Personalised Service
Reduce IT overhead
Service Cloud
Sales Cloud
Everyone Benefits From Shared Platform
Sales Service ITKnow customer’s service issues
Focus on selling with public communities
Source upsell / cross-sell opportunities
Generate revenue through loyalty & CSAT
Create & monitor Cases from anywhere
Engage help outside the support dept
Identify new opportunities & drive revenue
Deliver personalized service with 360° view
Track upsell/cross-sell with real-time analytics
System consolidation
Lower costs
Reduce training & onboarding time
Increase user satisfaction
Helping Customers Succeed Across Sales & Service
Average Percentage Improvements Reported by CustomersSource: Salesforce.com Customer Relationship Survey conducted March 2013, by an
independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.
