In-Flight Catering Service

Introduction In-Flight catering Service is the Australia’s largest independent food

catering service for airlines. It provides its catering service to domestics as well as international flights.

The company main business behind the catering service is connected with

brands that were offer to a customer with the wide range of product and service that were needed onboard.

Uniqueness of In-Flight Catering Service It has not only modern design menu but also their process of providing

restaurant quality style food was created with the help of cooking experts and they have their own cooking chefs who has an expertise in cooking different cultural and national food for the flight customers.

In-flight service provides the highest level of airline catering safety and quality in accordance with National, State, and local regulations. They are the chief provider of freshly prepared food for the airline industry in terms of quality, price, service, and safety.

In-Flight Catering Service Faceoff’s Being a large organisations it comes across many problems that where

difficult to solve .

Due to weak HR policies and practice employee of the company has to suffer from improper induction process.

This problems were inbuilt in job itself among the workers, because company heir most of the employee on the casual bases as well as does not provide proper training and development skills.

In-Flight Catering Service Faceoff’s conti…. There is no levels of appreciations given by the company to the employee

due to which it lower down the employee morale.

One main factor that company faceoff is their most of casual employee is non-native speaker and there is a conflict of harassment and bulling amongst permanent and temporary employee.

The recruitment and selection process of company HR is very weak that it ultimately affect the employee job performance.

ProblemsJob Dissatisfaction

When employee are not satisfied with the management, pay and other staff members , at that time they are feeling embarrassed to do work or any projects.

In addition to that, some time work load and pressure also cause high amount of job dissatisfactions.

Employees are seeking rewards from the management, if they do not get rewarded then they get upset and dislike their position.

Job Dissatisfaction conti…In this organization, workers are not getting reward from the management for their work and for that reason they are not happy and had a issue with the management for their work limit. Because of they are not rewarded by manager or supervisor, they demoralized and the efficiency of doing work also decreased. A project can be done in a week with the team, they are taking more time to complete that.

Employees are taking more days off, so high absenteeism cause less staff less work. And management can not provide facilities on time on board sometime, and because of that they have loose contract with such flight which were on pick time.

Weak hiring practiceSome time management make mistake on hiring people for the work. That causes more money on training for them and less work for that time period.

In some cases, companies are hiring people without checking their background and knowledge for that position and they have suffer for giving them training and wasting extra money after those people.

Companies are hiring casual on probation period and for that they have to pay more whether they are skilled or not.

Weak hiring practiceIn this organization, management created a mistake last year on Christmas period, they needed more staff because of busy schedule in this time, they hired some workers on casual basis and because of early start they did not enough training and they were not skilled for that position. Because of that reason, they were not feeling comfortable to do work and they would not finish their work on time, so management unable to supplied food cart on time to airlines.

Many of the customer did not enough food and packaging was not good as well so company loose the contract because of their irresponsibility of management and supervisor.

Recruiting Human ResourceStrategic recruitment

Strategic recruitmentRecruitmentEmployment branding

Employment checklist

Recruitment activities

Internal recruitment methods

External recruitment methods

Strategic recruitment

Human resource developmentStrategic human resource development

Human resource development methods and techniques

Orientation

Psychological principles of learning

A systematic training and development model

Change Management Is the set of process that ensure significant changes are implemented in

controlled and systematic manner Most business disappeared

Social

Political

Economic

Technological factors affect them HR Managers are facing challenges to connect employee’s productivity to

overall organizational goals

Change ManagementManager working in multicultural environment deals with communication,

ethics and management problem

HR provide structured framework for change

Change Program for In-flight Service

Recruitment and Selection

Seeking and attracting a pool of qualified candidates for job vacancies

Internal or external recruiting

Bulletin boards, personal

letters, advertising, empl-

ment agencies etc.

Recruitment and Selection

Change Program for In-flight Service Conti….

Training and Development

Training start when an employee enters an organization

Includes training and development, career planning and performance appraisal

Helps to achieve business objectives through individuals goals

Training and Development model

Change Program for In-flight Service Conti….

Retention Plan

Helps to reduce cost spent on hiring and training new employees

Factors that affect employee retention are rewards, communication, purpose of job to employee, recognition at work place, working environment

Employees leave managers and supervisors more often than they leave companies

Freedom of speech given to employees

Change Program for In-flight Service Conti….

Focus on Motivation

Providing a positive working environment

Reward and recognition

Increase employee engagement

Develop sills and potential

Evaluation and measure of job performance