IMPORTANT PATIENT AND EMPLOYEE SATISFACTION SURVEY QUESTIONS

The relationship between patients and nursing facilities is unique, an intimate and business like combination unmatched by few other relationships. Patient satisfaction surveys and Employee satisfaction surveys are popular tools used to improve the facility and patient relationship and ensure that services are being delivered in the expected manner. These surveys constantly collect the data needed to ensure that all medical personnel who have contact with patients remain mindful of the patient’s emotional comfort as well as their medical needs. Here are Important Questions that should be considered: 1. Communication Patients are dissatisfied if communication is lacking because of medical terminology or because of unfamiliarity with the facility. Physicians and employees often feel rushed because of the need to keep on schedule or time limits imposed by insurers or employers. Surveys that offer insight into how patients feel about their facilitates communication capabilities can lead to change that improves relationships with patients.

2. Friendliness Some facilities can be cold and frightening places. A friendly smile or a warm greeting can do a lot to put a patient at ease. An understanding of the patient’s perception of the atmosphere in a facility can be used to dispel the fear commonly associated with medical facilities. 3. Helpfulness and wait time The medical team has schedules and responsibilities, but so do patients. It’s important to respect the other’s needs, but this can’t happen until the medical team understands how patients perceive their willingness to address medical concerns in a timely manner. The less time the patient sits in a cold waiting room, the more satisfied they are with the experience. 4. Cleanliness One of the most important aspects of any nursing facility is cleanliness. Any perception that the facility is less than pristine is a red flag to patients and a potential source of discomfort and uneasiness.

5. Billing Clear and understandable bills and billing policies ensure prompt and correct payment. Do your patients understand your billing practices? 6. Patient support services Sometimes patients need outside services such as home healthcare, physical therapy, or they may need information on a specific condition. Some patients may simply need someone to talk to. Offering access to the support services that patients need can make a major difference in patient satisfaction. 7. Facility Website A website is a great marketing tool, but only if the user can find the information they need to answer their questions. A portion of a patient survey devoted to your website’s usability provides insight into possible design flaws or areas for improvement. Patient and Employee satisfaction surveys ensure that both sides in this important relationship understand the needs and perceptions of the other. Analyzing the data from both types of surveys provides the actionable insight needed to make positive changes.

Care Analytics is a tablet-based software that assesses skilled nursing facilities and provides feedback to make quality improvements for patient satisfaction in real time.

To advance the patient experience, providers must understand patient needs and address targeted opportunities within patient populations. Care Analytics provides meaningful and actionable insights into every aspect of patient perception. We work with facilities across the globe to collect feedback through real-time point of care tablet based assessments. We provide straight-forward steps focusing on the key drivers of exceptional patient experiences. Our model is based on the marriage of big data and years of experience with improving patient satisfaction

UNLEASH TARGETED INSIGHTS THROUGH ADVANCED ANALYTICS

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