1. APROJECT REPORTONEMPLOYEE SATISFACTION SURVEYSUBMITTED TOEMPI B-SCHOOL, NEW DELHIIn partial fulfilment of the requirement for the award of the PostGraduate Programme ofRESEARCH & BUSINESS ANALYTICSQuickTime and a decompressor are needed to see this picture.2008-2010SUBMITTED BYDEEPIKA TYAGIsubmitted to

2. Mr. David EasowDirector, Vc-Magtics INDEX2 3. Sr. No Title Page No1Acknowledgement032Employee Satisfaction Survey 043Company Profile054Exclusive Summary075Objectives Of Survey 086Research Methodology 097Graphical Analysis of The11Questionnaire8Areas To Improving 379Questionnaire3810 Bibliography 41 3 4. 11 Spreadsheet 42 4 5. ACKNOWLEDGEMENT Before I go on to elaborate and explain thisexhaustive piece of work, I would first and foremost liketo express my heartfelt gratitude to a few people whohave contributed to the successful completion of mythesis.Heading the list is my guide Prof. NAGRANI withoutwhose invaluable support and constant guidance thisthesis would not have seen the light of day. I would like to thanks Mr. Vinay Agarwal (VicePresident) and Mr. Anant Kumar Singh (HR Manager) OfTEVA API INDIA LTD. And all the respondents who spenttheir valuable time to reply of my questions and thereforehelped me reach a conclusion. And lastly to my parentswho bear the expense of my project.5 6. Employee Satisfaction SurveysThe most common purpose for surveying employees issatisfaction. Employee satisfaction surveys deal withworkplace issues, such as benefits, commitment todiversity, and effective communications. The data fromthese surveys helps paint a portrait of employee attitudesand opinions. These kinds of surveys are particularlyuseful after a company has undergone some sort ofchange, such as a layoff, an acquisition, or a newdepartment head. They also help employers isolate theroot causes of persistent problems, such as lowproductivity or high expenses.Employee satisfaction surveys help employers measureand understand their employees attitude, opinions,motivation, and general satisfaction with their workenvironment. Use employee satisfaction surveys to informemployee decision making, benefits, work needs andmore.Employee satisfaction surveys provide valuabledata that can ultimately save your company money. Ouremployee satisfaction surveys can:>> Measure employee satisfaction levels>> Track changes in employee satisfaction over time>> Improve overall satisfaction and retention6 7. COMPANY PROFILEQuickTime and adecompressorare needed to see this picture.QuickTime and adecompressorare needed to see this picture.7 8. Teva Pharmaceutical Industries Ltd. Is a globalpharmaceutical company specializing in the development,production and marketing of generic and proprietarybranded pharmaceuticals as well as active pharmaceuticalingredients. Teva is among the top 20 pharmaceuticalcompanies and among the largest generic pharmaceuticalcompanies in the world. Teva of Israel, the worlds largest generics company,made a quiet entry into the Indian market some two-and-a-half years ago when it acquired JK Industriespharmaceuticals business.In the last one year, the company was reported to be intalks with some leading Indian companies for anacquisition. What added grist to the rumour mills was itsappointment of DS Brar, the former Ranbaxy honcho, asits advisor in India.The backbone of Teva Pharmaceutical Industries is itsworld-leading generic pharmaceuticals business. Throughsubsidiary Teva Pharmaceuticals USA, the companymakes generic versions of brand-name antibiotics, heartdrugs, heartburn medications, and more -- in all about300 generic products. Tevas US generic products includeequivalents of such blockbusters as antidepressant Prozacand cholesterol drug Mevacor.The company, Israels top drug maker, also developsand manufactures proprietary drugs, including multiplesclerosis treatment Copaxone and Parkinsons diseasetreatment Azilect. Its active pharmaceutical ingredientsdivision makes drug components for Teva and otherpharmaceutical manufacturers. 8 9. EXECUTIVE SUMMARYThe compiled report signifies level of employeesatisfaction in TEVA API INDIA LTD. Most of theemployees are satisfied with this company.Company has a very good image among its employees.Most of the employees know companys strategy; theyhave confidence in its leadership. Employees are satisfiedwith this company.Most of the Employees are getting appropriaterecognition for their contribution. TEVA providing fairsalary to its employees for their work.Teva as an organization really has a very bright futurebecause of its environment.Organization is like a family where employees have to putshare of responsibilities and work in accordance with theorganization goal.As far as employer-employee relationship is concernedworking in TEVA is very satisfactory. People always getchance to show their talents and get recognized.Management is quit approachable.9 10. OBJECTIVES OF SURVEYo Measure job satisfaction of the employees of TEVA APIINDIA LTD.o To assess the general attitude of the employeestowards TEVA API INDIA LTD.o To assess the level of commitment across process andfacilities.o To analyze the strengths and weakness of TEVA as anorganizationo To help the management of the company to knowabout the actions to be taken to increase the level ofsatisfaction of the employees. 10 11. RESEARCH METHODOLOGYRESEARCH PROCESSDifferent steps are to be followed in the research processand they are explained as below:1. PROBLEM SOLVINGThis is the basic step in the research process. It is wellsaid, A problem well defined is half solved here theproblem is To analyze the attitudes of the employeesregarding the various benefits provided to them by TEVAAPI INDIA LTD.2. RESEARCH DESIGNOnce the problem is defined the next step is the ResearchDesign. Research design is the basic framework, whichprovides guidelines for the rest of the research process.The research design for this project is descriptive researchdesign as descriptive studies attempt to obtain a completeand accurate description of this situation. So in this studyfull description of the attitudes of the employeesregarding the benefits provided to them will be known soit is a descriptive study.3. SAMPLING DESIGNThe sampling design used in this project is QUOTASAMPLING, as the sample of the employees for the survey 11 12. were selected from the organization from different quotasas some managers were intervened, some executives andfew operators.4. POPULATIONThe total element of the universe from which the sampleis to be selected to be studied is known as population.The populations of my research are the employees ofTEVA API INDIA LTD.5. SAMPLE SIZEThe sample sizes for my project are 30 employeesworking in the organization,DATA COLLECTIONFollowing are the sources for the collection of data: Primary source Secondary sourceDATA COLLECTION METHODSThere are three main methods of data collection Observation Experimentation Survey Direct interview methodI have selected survey method of data collection.This is one of the common and widely used methods forprimary data collection. We can gather wide range ofvaluable information about the behavior of the employeesviz. attitude, motive and options etc.12 13. GRAPHICAL ANALYSISOF THE QUESTIONNAIRE13 14. 1. How long has you worked for Teva API IndiaLTD.? Less than one year One year to less than two years Two years to less than five years Five years to less than ten years Ten years or more 14 15. Analysis: - 9 Bars show counts 8 8 7 6 Count 4 3 3 2 1 Ten year or more Less than one year One year to Less than two year five year ten year Two year to less than less than Five year to Question 1 15 16. 16 17. Sr. Work with TEVA Value Percentano ge1 Less than one year8 26.67%2 One year to less than two year3 10.00%3 Two year to less than five year 7 23.33%4 Five year to less than ten year 3 10.00%5 Ten year or more9 30.00%17 18. Total30 100%COMMENT: - 30% employees are working more thanten year with TEVA, 26.67% working from less than oneyear , 23.33% working from more than two year, 10%are working from one year and 10% employees areworking from more than five year with this company.2. Overall, how satisfied are you with Teva APIIndia LTD. as an Employee? (a) Very Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied (d) Dissatisfied (e) Very DissatisfiedAnalysis: - 18 19. 17Bars show counts151310Count510Very satisfied Satisfied Question 2 19 20. S. Satisfaction Level Value Percentanoge1Very Satisfied1343.33%2Satisfied 1756.67%3Neither Satisfied nor 0 dissatisfied4Dissatisfied0 5Very dissatisfied 0 20 21. TOTA 30 100%L 21 22. COMMENT: - 56.67% employees of the company aresatisfied with this company as an employee 43.33%employees are very satisfied. Nobody is dissatisfied3. How satisfied are you that you understand thelong-term strategy of Teva API India LTD.? (a) Very Satisfied(b) Satisfied (c) Neither Satisfied nor dissatisfied (d) Dissatisfied (e) Very DissatisfiedAnalysis: - 22 23. 17 Bars show counts15 1210Count5110 SatisfiedVery satisfiedNeither satisfied nor dissatisfiedQuestion 323 24. S. Satisfaction Level Value Percentanoge1Very Satisfied1240.00%2Satisfied 1756.67%3Neither Satisfied nor 1 3.33%dissatisfied4Dissatisfied0 5Very dissatisfied 0 24 25. TOTA 30 100%LCOMMENT: - Most of the employees (56.67%) aresatisfied that they understand the long term strategy ofTEVA, some of them (40%) very satisfied and very lessno (3.33%) of employee is neither satisfied nordissatisfied.4. Do you understand what Company Teva APIIndia LTD. as a Company, is trying to achieve? (a) Yes(b) NoAnalysis:-25 26. 2930 Bars show counts20Count10110YesNoQuestion 426 27. S. Understanding LevelValue Percentanoge1Yes 2996.67%2No1 3.33% TOT30 100%ALCOMMENT: - Majority of the employees (96.67%) of thecompany understand what is companys objective & goal,less no of employee (3.33%) dont understand whatcompany TEVA API INDIA LTD. As a company is trying toachieve27 28. 5. Do your work gives you a feeling of personalaccomplishment?(a) Yes (b) NoAnalysis: -25 Bars show counts252015Count105 51 YesNo Question 5 28 29. 29 30. S. ValuePercentanoge1Yes25 83.33%2No 05 16.67% TOTA 30 100%LCOMMENT:- Most of the employees (83.33%) workgive them the feeling of personal accomplishment , someof them (16.67%) dont feel personal accomplishmentfrom their work.30 31. 6. Do you receive any appropriate recognition foryour contributions? (a) Yes(b) NoAnalysis: -31 32. 25Bars show counts252015Count10 551YesNoQuestion 6S. Value Percentanoge1 Yes2583.33%2 No 5 16.67%32 33. TOT 30 100%AL 33 34. COMMENT: - Majority of the employees (83.33%)receive appropriate recognition for their contribution,some of them (16.67%) did not receive any appropriaterecognition.7. How much confidence you have in theleadership of Teva API India LTD.? (a) More than Enough (b) Enough 34 35. (c) Less than EnoughAnalysis: 19Bars show counts15 1010Count 511 0 EnoughMore than enoughLess than enough Question 7 35 36. S. Value Percentano ge1More than enough 1963.34%2Enough 1030.33%3Less than enough 1 3.33% 36 37. TOTA 30 100%L 37 38. COMMENTS:- Majority of the Employees (63.34) of thecompany have more than enough & some of them(30.33%) enough confidence in the leadership of thiscompany, very less no of employee (3.33%) has less thanenough confidence in the leadership of TEVA.8. Your role at Teva API India LTD (a) Do you have enough authority to Make decisions you need to make? (a) Yes(b) No 38 39. Analysis: - 25Bars show counts252015Count10 551 Yes NoQuestion 8 aS. Value Percentanoge1 Yes2583.33%2 No 0516.67%39 40. TOTA 30 100%L 40 41. COMENTS: - In TEVA majority of the employees(83.33%) have enough authority to make decisions whatthey need to make, some of them (16.67%) dont haveenough authority .(b) How satisfied are you with the type of workthat you do? (a) Very Satisfied(b) Satisfied 41 42. (c) Neither Satisfied nor dissatisfied (d) Dissatisfied(e) Very DissatisfiedAnalysis:-1514 Bars show counts 15 10 Count5 110 SatisfiedVery satisfied Neither satisfied nor satisfied Question 8 b42 43. S. Satisfaction Level Value Percentanoge1Very Satisfied1446.67%2Satisfied 1550.00%3Neither Satisfied nor 1 3.33%dissatisfied4Dissatisfied0 5Very dissatisfied 0 43 44. TOTA 30100%LCOMMENT:- Majority of the employees (50.00%) aresatisfied with their work what they do, some of them(46.67%) are very satisfied and very less no of employee(3.33%) is neither satisfied nor dissatisfied.9. Did Teva API India LTD. Provide as much initialtraining as you needed?(a) Yes(b) NoAnalysis: -44 45. 19Bars show counts151110Count5 10 YesNo Question 9S. Value Percentano ge1Yes1963.33%2No 1136.67%45 46. TOTA 30 100%L 46 47. COMMENTS: - Majority of the employees (63.33%) saidthat TEVA provided initial training to as they needed10. Pay and Benefits(a) Is your salary fair for your responsibilities? (a) Yes(b) No47 48. Analysis: Bars show countsBar2015Count10 5 0yesNoQuestion 10S. Value Percentano ge1Yes2273.33%2No 0826.67% 48 49. TOTA 30 100%L 49 50. COMMENT: - Majority of the employees (73.33%)salary is fair for their responsibilities but some of theemployees (26.67%) salary is not fair for theirresponsibilities.11. What can Teva API India LTD do to increaseyour satisfaction as an employee?50 51. SUGGETIONS:-o Facilities: - - Schooling for children - Medical facilityo Technical training.o Salary should be increaseoCompany should provide some money and time tospend Socially.o Company should have some tie-up with some goodschool of NCR for education of children.o Company should arrange one trip in a year forenjoyment of employees.AREAS TO IMPROVING 51 52. o Medical Facility should be available in the companyarea.o Schooling facility for the employees children.o Time to time Training should be provided by thecompany.o Compensation - Salary- Benefitso Opportunities for professional developmento RecognitionQUESTIONNAIRE52 53. Teva API India LTD. Employee SatisfactionSurveyGood morning, Im Deepika Tyagi From EMPIBusiness School (New Delhi) Im doing a surveyon employees satisfaction. Its a project of my endsemester.Name Age. 21 to 34 35 to 44 45 to 54 55 or older Sex. Male Female Signature..1. How long has you worked for Teva APIIndia LTD.? Less than one year One year to less than two years Two years to less than five years Five years to less than ten years Ten years or more 53 54. 2. Overall, how satisfied are you with Teva APIIndia LTD. as an Employee? (a) Very Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied (d) Dissatisfied (e) Very Dissatisfied3. How satisfied are you that you understand thelong-term strategy of Teva API India LTD.? (a) Very Satisfied (b) Satisfied (c) Neither Satisfied nor dissatisfied (d) Dissatisfied (e) Very Dissatisfied 4. Do you understand what Company Teva APIIndia LTD. as a Company, is trying to achieve? (a) Yes (b) No 5. Do your work gives you a feeling of personal Accomplishment? (a) Yes (b) No54 55. 6. Do you receive any appropriate recognition foryour contributions?(a) Yes(b) No7. How much confidence you have in theleadership of Teva API India LTD.? (a) More than Enough (b) Enough (c) Less than Enough8. Your role at Teva API India LTD (a) Do you have enough authority to makedecisions you need to Make? (a) Yes (b) No (b) How satisfied are you with the type of workthat you do?(a) Very Satisfied(b) Satisfied(c) Neither Satisfied nor dissatisfied(d) Dissatisfied(e) Very Dissatisfied9.Did Teva API India LTD. Provide as muchinitial training as you needed? (a) Yes (b) No 55 56. 10.Pay and Benefits (a) Is your salary fair for yourresponsibilities? (a) Yes (b) No(b) Are there any benefits you would like addedto Teva API India LTD s benefits package?Yes What would you like added?______________________________________________________No 11. What can Teva API India LTD do toincrease your satisfaction as an employee? 56 57. BIBILIOGRAPHYwww.wikkipedea.comwww.google.comwww.tevapharm.com 57