employee satisfaction &_culture_survey

Employee Satisfaction & Culture Survey 1

Employee Satisfaction & Culture Survey

Overall: To what extent would you say that you are satisfied at your job?

Not At All Absolutely

1 2 3 4 5 6 7 8 9 10

1. Going to work in the morning People going every morning going to work, may think of different things. How often would you say that you personally think of

the following before going to work?

Never/almost never

Rarely Rather rarely

Some times Rathet often Often Always /almost always

1. Today I will learn/ experience something interesting

1 2 3 4 5 6 7

2. I wish I knew in advance what kind of problems I will have to

solve today

1 2 3 4 5 6 7

3. When will the time come for me to go home?

1 2 3 4 5 6 7

4. I don’t want to have any human contact whatsoever

1 2 3 4 5 6 7

5. Today I will do something fulfi l ling, something that expresses

me

1 2 3 4 5 6 7

6. Today I will have a really good

time 1 2 3 4 5 6 7

2. Parameters of satisfaction & dissatisfaction

Please select the 3 most satisfying aspects of working here and the 3 most dissatisfying ones

Satisfying Dissatisfying

1. The state of the building(s) where I work and the physical work environment 1 1

2. The equipment and related support available 2 2

3. Training and educational programs 3 3

4. Variety and degree of interested presented by my role 4 4

5. Levels of stress and pressure 5 5

6. The relationship among employees / colleagues 6 6

7. The people that I collaborate with directly 7 7

8. Communication and understanding among Departments 8 8

9. Workload and working hours 9 9

10. The level of salaries and benefits 10 10

11. Personal advancement and career opportunities 11 11

12. Appraisals, progress and meritocracy 12 12

13. The relationship I have with my Supervisor 13 13

14. Job security 14 14

15. The Corporate Culture 15 15


3. Physical Working Envoronment Totally

Disagree Rather

Disagree Neither Agree nor Disagree

Rather Agree Totally Agree

1. It is easy for me to get from home to the place

where I work 1 2 3 4 5

2.There is sufficient ventilation at the place that I work

1 2 3 4 5

3. There is sufficient l ighting at the place that I work 1 2 3 4 5

4. Noise levels are satisfactory 1 2 3 4 5

5. The workspace that is allocated to me is satisfactory in terms of M2

1 2 3 4 5

6. The storage space (e.g. cupboards, racks etc. that are allocated to me) is satisfactory

1 2 3 4 5

7. The place where I work is always kept clean 1 2 3 4 5

8. The way my working space is arranged is functional

1 2 3 4 5

9. My working space covers the strictest safety and

health standards 1 2 3 4 5

10. The aesthetics of my workplace are in l ine with my tastes

1 2 3 4 5

11. My working space inspires and motivates me to work

1 2 3 4 5

12. The space and equipment of the kitchen/cafeteria are satisfactory

1 2 3 4 5

13. Toilets are always in a pristine state and always

have the necessary expendables 1 2 3 4 5

4. Inter-departmental relationships

3. Relationships in your Department Totally

Disagree Rather



1. I feel completely integrated in my Department 1 2 3 4 5 2. I have a sense of pride about working in my

Department 1 2 3 4 5

3. When my Department faces problems, I consider them my problems as well

1 2 3 4 5

4. There is a friendly and warm atmosphere in my Department

1 2 3 4 5

5. My Departmental colleagues are cooperative and there is no rivalry

1 2 3 4 5

6. My Departmental colleagues treat me with

respect 1 2 3 4 5

7. My Departmental colleagues always take their fair share of responsibility when an issue arises

1 2 3 4 5

8. When there is a problem in my Department, we all work in unison, as a Team, in order to solve it

1 2 3 4 5


4. Relatioships in the Company

Totally Disagree

Rather Disagree

Neither Agree nor Disagree


1. The role and contribution of my Department are recognized sufficiently within the Company

1 2 3 4 5

2. I feel completely integrated in my Company 1 2 3 4 5

3. I have a sense of pride about working in my Company

1 2 3 4 5

4. When my Company faces problems, I consider

them my problems as well 1 2 3 4 5

5. There is a friendly and warm atmosphere in my Company as a whole

1 2 3 4 5

6. My colleagues in the Company (beyond my Department) are cooperative and there is no rivalry

1 2 3 4 5

7. My Company colleagues treat me with respect 1 2 3 4 5

8. My Company colleagues always take their fair share of responsibility when an issue arises

1 2 3 4 5

9. When there is a problem in the Company we all work in unison, as a Team, in order to solve it

1 2 3 4 5

5. Relatioships with your Supervisor

Totally Disagree

Rather Disagree



1. My supervisor provides me with sufficient and timely information on the things that I am expected to do

1 2 3 4 5

2. My supervisor provides me with sufficient and

timely information on issues related to the Department and the Company

1 2 3 4 5

3. Extra effort is recognized & rewarded by him/her 1 2 3 4 5

4. My supervisor transmits a feeling of enthusiasm for the job and optimism for the future

1 2 3 4 5

5. My supervisor supports me, and I can rest assured that he/she will fight on my side if it comes to that

1 2 3 4 5

6. My supervisor makes sure that my successes are

communicated/known within the Company 1 2 3 4 5

7. Suggestions that I make are taken into account by my supervisor

1 2 3 4 5

8. I receive clear and useful information from my supervisor on my performance

1 2 3 4 5

9. My supervisor is clear on the way I am expected to behave

1 2 3 4 5

11.When I do not perform as expected, this is conveyed clearly and I am not left to guess

1 2 3 4 5

12. My supervisor is good at making the best of

his/her people 1 2 3 4 5

13. My supervisor actively contributes in making every day work more enjoyable

1 2 3 4 5

14. My supervisor is good in emotional intell igence and managing human relationships

1 2 3 4 5

15. My supervisor treats his/her people as equal 1 2 3 4 5

16. My supervisor is friendly and polite 1 2 3 4 5

17. When a problem arises, I am asked for my opinion by my supervisor

1 2 3 4 5

18. When some task has to be allocated, my supervisor asks for the opinion of people involved

1 2 3 4 5

19. My supervisor displays genuine interest in how I

feel in relation to my job 1 2 3 4 5

20. My supervisor contributes actively to the advancement and growth of his/her employees

1 2 3 4 5


6. Skills, Abilities & Object of Role

Totally Disagree

Rather Disagree



1. I feel pleased about working in the field where my Company operates

1 2 3 4 5

2. When I meet somebody for the first time, I draw pleasure from describing what I do for l iving

1 2 3 4 5

3. My job offers new challenges and interests 1 2 3 4 5

4. My job is characterized by variety 1 2 3 4 5

5. My job is characterized by l imited repetition 1 2 3 4 5

6. I rarely end up doing boring things 1 2 3 4 5

7. My job provides me with a sense of accomplishment

1 2 3 4 5

8. I rarely end up doing something for which I

cannot see its purpose and usefulness 1 2 3 4 5

9. I am in position to see the contribution of what I do within the general function of this Company

1 2 3 4 5

10. I never stop learning through my job 1 2 3 4 5

11.The training that is provided to me covers my needs and interests

1 2 3 4 5

12. The position/role that I have provides me with the opportunity to express myself through my work

1 2 3 4 5

13. The position/role that I have provides me with the opportunity to engage in different tasks /duties

1 2 3 4 5

14. The position/role that I have provides me with

the opportunity to see through what I do– from beginning to end

1 2 3 4 5

15. My position/role provides me with the opportunity to use to the maximum my skil ls/talents

1 2 3 4 5

16. As part of what I do here, I also learn things that can prove useful in the ‘outside world’

1 2 3 4 5

17. If I had the chance, I would choose to work on a

different position/role within this company. 1 2 3 4 5

7. Hiring, promotions & progress

Totally Disagree

Rather Disagree



1. Hiring in this Company is based on merit, and leaves no hanging doubts

1 2 3 4 5

2. Promotions in this company are based on merit, and leave no hanging doubts

1 2 3 4 5

3. The speed of promotions truly reflect the progress

of the persons involved 1 2 3 4 5

4. When a person in this company moves to a higher

level, he/she is always sufficiently prepared 1 2 3 4 5

5. The company offers equal opportunities to men and women

1 2 3 4 5

6. The company offers equal opportunities to people of all nationalities

1 2 3 4 5

7. The company offers equal opportunities to those who started here vs. those coming from elsewhere

1 2 3 4 5

8. My job progress is solely related to my

performance and NOT any other parameters 1 2 3 4 5

9. There are clear-cut career opportunities within this company

1 2 3 4 5

10. The company does not follow a single ‘template’ of growth and career path – there are opportunities for approaches customized to one’s skil ls and talents

1 2 3 4 5

11. The company strives to develop people for a

long-term career, and not only in relation to their current roles

1 2 3 4 5


8. Empowerment, degree of freedom & motivation Totally

Disagree Rather



1. I have the freedom to apply my judgment when I see fit, without needing always to check things with others

1 2 3 4 5

2. The decisions that affect me are taken quickly and without delays

1 2 3 4 5

3. I am systematically encouraged to take initiative

as part of my job role 1 2 3 4 5

4. I take part to a great extent in decision-making related to things that affect me

1 2 3 4 5

5. Regardless of whether what I suggest materializes or not, I have the feeling that my opinion matters here

1 2 3 4 5

6. I exert a great deal of personal control over the

flow of tasks that I deal with 1 2 3 4 5

7. The Company trusts me with information that is

not widely available to the general public 1 2 3 4 5

8. The Company devotes time and effort to publicly recognize people’s contribution

1 2 3 4 5

9. If what I do is really good, the Company will take notice without me having to ‘make noise’ and ‘advertise’ myself

1 2 3 4 5

10. Generally speaking, I am surrounded by people

who love what they do 1 2 3 4 5

11. Motivation is strong in this company 1 2 3 4 5

12. People who are higher in the Company hierarchy work at least as hard as people in the lower levels

1 2 3 4 5

9

9 . Responsibilities & Expectations

Totally Disagree

Rather Disagree



1. Very rarely I am given more responsibilities than I can manage

1 2 3 4 5

2. The limits of my responsibilities are very clear 1 2 3 4 5

4. The limits of my rights are very clear 1 2 3 4 5

5. The targets that I am given are very clear 1 2 3 4 5

6. The targets that I am given are realistic, and achieving them is feasible

1 2 3 4 5

7. I do not receive conflicting messages in relation to what is expected from me

1 2 3 4 5

8. My responsibilities and targets are continuously

revised according to my actual progress 1 2 3 4 5

9. My responsibilities and targets are in l ine with

those expected from people who are at the same level of competence with me

1 2 3 4 5

10. The criteria on the basis of which I am appraised are known and clear to me

1 2 3 4 5

11. The criteria on the basis of which I am appraised are fair and objective

1 2 3 4 5

11. Doing something over and above what is

typically expected from me, is considered noteworthy and commendable and NOT a given

1 2 3 4 5


. ΑΓΧΟΣ, ΠΙΕΣΗ & ΦΟΡΤΟΣ ΕΡΓΑΣΙΑΣ

10. Workload, pressure and anxiety Totally

Disagree Rather



1. Usually I go to my workplace every day full of

energy 1 2 3 4 5

2. My working hours are reasonable 1 2 3 4 5

3. I have the capacity to program the flow of my work without things being affected all the time by external factors

1 2 3 4 5

4. I have sufficient time at my disposal in order to finish most tasks that are expected from me

1 2 3 4 5

5. My typical working day is almost always

sufficient to finish what is expected from me in the short term

1 2 3 4 5

6. Rarely, if ever, I feel that I have to beat the clock 1 2 3 4 5

7. Rarely, if ever, I end up wishing that I had more time at my disposal in order to do something the way I feel should be done properly

1 2 3 4 5

8. When there is some conflict of priorities in the line of my work, this is solved quickly and

effectively

1 2 3 4 5

9. Anxiety is rare in the line of my work 1 2 3 4 5

10. Work does not affect my personal balance 1 2 3 4 5

11. The concessions that I have to make in my personal l ife due to work are minimal

1 2 3 4 5

12.When I leave my workplace, any work-related source of trouble stays there – and does not follow me home

1 2 3 4 5

13. I have never lost sleep over trouble at work 1 2 3 4 5

14. The headcount in my Department is sufficient

to fully cover the work that has to be done 1 2 3 4 5

15. The headcount in the Company as a whole is

sufficient to cover fully the work that has to be done

1 2 3 4 5

16. In this Company people respect each other’s time and things do not just fly in out of the blue without some prior communication and agreement

1 2 3 4 5

17. When there is an excessive workload for any

reason, mechanisms in place are put into action in order to deal with this effectively

1 2 3 4 5

18. The central belief about excessive workload is that it constitutes a problem that has to be dealt with, and not the natural state of affairs

1 2 3 4 5

19. The Company engages in systematic efforts in

order to reduce the sources of anxiety and stress for everybody

1 2 3 4 5

20. Consistently overworking oneself is something that is actively discouraged by the Company

1 2 3 4 5


11. Organization & Bureaucracy

Totally Disagree

Rather Disagree



1. Decisions that are necessary for my workflow are made in a timely manner

1 2 3 4 5

2. Decisions that are necessary for my workflow do not require the involvement and sign-offs of a great

number of people

1 2 3 4 5

3. I can come in contact with the people I need the moment I need them

1 2 3 4 5

4. The way roles and responsibilities are set up in this company, is functional and efficient.

1 2 3 4 5

5. The official procedures in place are functional and make my job easier and more efficient

1 2 3 4 5

6. In case that an issue arises, it is easy to locate the

source of the issue and track down who is responsible in an objective way

1 2 3 4 5

7. The company is actively engaged in bureaucracy – reducing initiatives

1 2 3 4 5

8. The company has sufficient quality-assurance mechanisms and procedures in place

1 2 3 4 5

9. The IT, technical equipment and related support

at my disposal are sufficient to cover my needs 1 2 3 4 5

10. It is easy for one to find the information needed

internally 1 2 3 4 5

11. Information flows freely among Departments 1 2 3 4 5

12. There is a conscious effort to make sure that people are given exactly the information that they need, and they are not bombarded with unnecessary things

1 2 3 4 5

13. At any given moment, I have a fair idea of the

workload of other Departments I deal with, so I can plan accordingly

1 2 3 4 5

14. When there is a conflict of priorities, the issue is resolved in a timely and just manner

1 2 3 4 5

15. People and Departments I deal with have a fair idea of my workload, so they can plan accordingly

1 2 3 4 5

16. Information and material that I need and

depends on other people within the company reaches me when I need it

1 2 3 4 5

17. I am given often the opportunity to meet with colleagues and resolve pending issues when necessary

1 2 3 4 5

18. The nature and frequency of meetings reflects

our true needs 1 2 3 4 5

19. Meetings tend to be efficient and productive and not a waste of time

1 2 3 4 5

20. When someone is called into a meeting, there is an obvious reason for him/her to be there, and is not called ‘just because’

1 2 3 4 5


12. Monetary & other Rewards/Benefits

Totally Disagree

Rather Disagree



1. I feel that my salary and other benefits reflect my true contribution to the company

1 2 3 4 5

2. The company covers without much trouble all of my expenses that take place as part of my work

1 2 3 4 5

3. I am satisfied with the non-monetary benefits

offered by this company (e.g. insurance, medical coverage, free memberships etc.)

1 2 3 4 5

4. I believe that salary levels in this company are higher vs. comparable positions in the market

1 2 3 4 5

5.Salary raises are fair and justly reflect the progress of employees

1 2 3 4 5

6. Yearly bonuses are fair and reflect individuals

‘contributions to the Company 1 2 3 4 5

13. Η ΠΛΗΡΟΦΟΡΗΣΗ ΠΟΥ ΦΤΑΝΕΙ ΣΤΟΥΣ ΕΡΓΑΖΟΜΕΝΟΥ

13. Information Flow In this section you will find a series of points of interest related to this Company. For each point, please tell us the degree of

information that you personally receive.

None at all Little Some A lot Full

information

1. Social events within the company 1 2 3 4 5

2. External events such as seminars, presentations, running training programs by 3rd parties etc.

1 2 3 4 5

3. How my Department performs as a whole 1 2 3 4 5

4. How the Company performs as a whole 1 2 3 4 5

5. The Organizational structure of the Company 1 2 3 4 5

6. The ownership structure of the Company 1 2 3 4 5

7. The future plans of the Company 1 2 3 4 5

8. Changes and trends in the broader market where the Company is active in

1 2 3 4 5

9. Job-related matters such as rights and duties, conditions and exemptions etc.

1 2 3 4 5

10. Information related to colleagues within the company (movements, promotions etc.)

1 2 3 4 5

11. Information about pending / planned structural

changes (new hires, departmental re-organizations etc.)

1 2 3 4 5

12. Information about open positions within the company OR positions in other Companies belonging to the same Group

1 2 3 4 5


14. Clarity of roles, expectations and communication

In this section you will find a series of points of interest that can be clear to you, or not. For each one, please tell us the degree of clarity.

Α. Relationship with the Company Not Clear at

All Little clear Quite clear Very clear Absolutely

clear

1. What is the balance between my duties and rights 1 2 3 4 5

2. The degree of freedom / initiative expected from me 1 2 3 4 5

3. How the Company expects me to handle situations

that are unusual / unpredictable

1 2 3 4 5

4. The exact volume of work I need to complete 1 2 3 4 5

5. To what actions / tasks I should give priority to 1 2 3 4 5 6. How should I deal with any dead time that I may end

up with occasionally

1 2 3 4 5

7. What exactly constitutes ‘good ‘and ‘bad ‘work in relation to what I am called to do

1 2 3 4 5

8. What I should do in order to get a raise and/or a promotion

1 2 3 4 5

9. What degree and type of danger I run to end up being fired

1 2 3 4 5

Β. Relationship with my Supervisor Not Clear at


clear

1. To what extent my supervisor is open to l isten to my opinion

1 2 3 4 5

2. How satisfied my supervisor is at my performance 1 2 3 4 5

3. To what extent my supervisor is ready and will ing to support me

1 2 3 4 5

4. The methods and logic my supervisor uses to judge my performance

1 2 3 4 5

5. How my supervisor expects me to divide my time

among different types of tasks

1 2 3 4 5

6. What I should do in order to measure up to his/her

expectations

1 2 3 4 5

7. How I am expected to react to his/her criticism 1 2 3 4 5

8. What aspects of what I am expected to do have the greater relative importance

1 2 3 4 5

9. What are the basic principles that should cut across our relationship

1 2 3 4 5

Γ. Relationship with clients/customers (if applicable) Not Clear at


clear

1. The way that is expected from me to interact with customers

1 2 3 4 5

2. The type and extent of service that I must offer 1 2 3 4 5

3. The type of behavior against them 1 2 3 4 5

4. How I am expected to handle their objections 1 2 3 4 5

5. How I am expected to handle unusual situations and problems

1 2 3 4 5

6. How I should react to their feedback & critique 1 2 3 4 5

7. What aspects of the Company I should stress /promote more

1 2 3 4 5

8. What advantages / benefits of our products I should stress / promote more


D. Ethical Aspects Not Clear at


clear

1. What are the lines between what is ethically

acceptable and unacceptable

1 2 3 4 5

2. Under what conditions, if any, I am expected to compromise officially-sanctioned ethics

1 2 3 4 5

3. If it is expected from me not to tell the truth in order to make the best out of a client or supplier

1 2 3 4 5

4. If it is expected from me to cover-up a situation when something has gone wrong

1 2 3 4 5

5. How I should deal with issues and dilemmas of ethical nature that may occur in the line of my job

1 2 3 4 5

6. How the Upper Management perceives key ethical

issues

1 2 3 4 5

7. What is expected from me when I find out that some of my colleagues engage in unethical behaviors

1 2 3 4 5

8. The ethical standards that my Supervisor expects from me

1 2 3 4 5

Ε. Supervisors in other Departments Not Clear at


clear

1. How Supervisors of other Departments expect me to

behave in relation to them

1 2 3 4 5

2. What they believe about the work that I do 1 2 3 4 5

3. How I should react to critique coming from them 1 2 3 4 5 4. The nature and extent of information that I am

expected to provide them with

1 2 3 4 5

5. Out of the things that I do, what should implicate/engage them and what not

1 2 3 4 5

F. Colleagues Not Clear at


clear

1. How my colleagues expect me to behave in relation

to them

1 2 3 4 5

2. The nature and extent of information that is

expected to be conveyed to my supervisor in relation to them

1 2 3 4 5

3. What is expected of me to do in relation to them 1 2 3 4 5

4. What is the ideal balance between individual contribution and teamwork

1 2 3 4 5

5. The nature and extent of the information that relates to my work that they expect me to convey to them

1 2 3 4 5

6. The attitude and behavior that they expect from me

to have in relation to the company

1 2 3 4 5

Ζ. Family & Relatives (external expectations) Not Clear at


clear

1. The time that my family expects from me to devote to my work

1 2 3 4 5

2. The extent to which they expect from me to share with them my worries and problems at work

1 2 3 4 5

3. How I really feel in relation to what I do 1 2 3 4 5


15. Relationships & Balances with other Departments

Totally Disagree

Rather Disagree



1. I feel that I have a fairly good idea of what other Departments exactly do

1 2 3 4 5

2. We speak the same language with all the other Departments that I cooperate with, and we

perceive things in a similar way

1 2 3 4 5

3. When cooperating with other Departments, it is clear to all that we work for commonly shared goals

1 2 3 4 5

4. When cooperating with other Departments, each of them does what expected and does not

avoid responsibil ities and delegate at first chance

1 2 3 4 5

5. When cooperating with other Departments I am confident that what is agreed will be carried out, without having to follow up all the time

1 2 3 4 5

6. Every Department accepts what is expected from it without negativity, complaints and friction

1 2 3 4 5

7. The Departments that I cooperate with are

understanding when I have a heavy workload and are trying to help accordingly

1 2 3 4 5

8. As a general idea, workload across Departments is comparable and there are no important gaps and discrepancies

1 2 3 4 5

9. There is no favoritism in relation to

Departments – no Department is treated as more ‘vital ’to the Company than the rest

1 2 3 4 5

16. Corporate Governance and the mark of the Company in the Market Totally

Disagree Rather



1. Our Company has an excellent reputation in the market

1 2 3 4 5

2.Our Company has a leading position in its field 1 2 3 4 5

3. Our Company is financially strong 1 2 3 4 5

4. The vision and long-term goals of the Company are clear

1 2 3 4 5

5. The vision and long-term goals of the Company

are engaging and inspiring 1 2 3 4 5

6. General Management displays true interest for internal issues and problems in this Company

1 2 3 4 5

7. General Management is very well aware how to balance things

1 2 3 4 5

8. General Management has a very good idea of how the company stands against the market and

competition

1 2 3 4 5

9. I fully trust General Management to take the right decisions

1 2 3 4 5

10. During the last year, things here have changed for the better

1 2 3 4 5

11. During the following year, I expect things here to change for the better

1 2 3 4 5

12. Our Company has a clearly positive impact on

the Group that it pertains to (if applicable) 1 2 3 4 5


17. My views on being Employee in this Company

Totally Disagree

Rather Disagree



1. I feel that my future in this Company is safe and secured

1 2 3 4 5

2. I feel that this Company displays genuine interest in its personnel

1 2 3 4 5

3. This Company offers one of the most attractive

working environments in this business 1 2 3 4 5

4. This Company is one of the first choices for anyone who wants to work in this business

1 2 3 4 5

5. This Company attracts the highest caliber in terms of employees.

1 2 3 4 5

6. This Company has the mechanisms and abilities in place so as to locate and grow talented

individuals

1 2 3 4 5

7. This Company offers the conditions and motivation necessary to keep the most promising employees on board

1 2 3 4 5

8. This Company is an excellent ‘school ‘for anyone who wishes to follow a career

1 2 3 4 5

9. Having worked here is a major door-opener in

the job market 1 2 3 4 5

18. Company and its Customers Totally

Disagree Rather



1. The Company satisfies customer/consumer needs better than all competition

1 2 3 4 5

2. The Company is attractive to even the most demanding customers with the most complicated needs

1 2 3 4 5

3. The Company, through its products and

services, offers excellent value 1 2 3 4 5

4. We actively seek to cover targeted customer/consumer needs – we do not just sell what we already have, we try to create what they need

1 2 3 4 5

5. We have not placed our products on a pedestal

– we deal with them as something that can and should be improved constantly

1 2 3 4 5

6. The Company focuses its energy to product categories where it already has some type of competitive advantage

1 2 3 4 5

7. When a new product is launched, it is 100%

ready and market-worthy and there are no issues that we regrettably discover down the line

1 2 3 4 5

8.When we launch a new product, it is clear to us and our customers as well what its differentiating points and benefits are

1 2 3 4 5

9. This Company considers after sales

contact/support equally important with the actual sale

1 2 3 4 5

10. No customer is taken for granted in this company – everybody is dealt as a relationship that has to be renewed all the time

1 2 3 4 5


19. Company and its Competitive Context

Totally Disagree

Rather Disagree



1. The Company has to offer something really differentiated vs. the competition

1 2 3 4 5

2. We have mechanisms in place that provides us with the ability to learn from our competitors

1 2 3 4 5

3. We are not arrogant against our competitors –

no competitor is considered as too small/unimportant to bother

1 2 3 4 5

4. There is a continuous and structured effort to always be ahead of the competition

1 2 3 4 5

5. The Company always sets the pace in terms of innovation in its field

1 2 3 4 5

6. We are not forced to resort to price cuts in

order to sell 1 2 3 4 5

7. In relation to comparable competitive products, ours rank among the very best

1 2 3 4 5

8. Our brands have their own strong and clear identity

1 2 3 4 5

20. CORPORATE CULTURE – Degree of alignment

Totally Disagree

Rather Disagree



1. The dominant culture is something that inspires and expresses me

1 2 3 4 5

2. If it was up to me to define anew the culture of this company, I would change little, if anything

1 2 3 4 5

3. Most of my colleagues are people l ike me that

share a similar way of thinking and approaches to dealing with things

1 2 3 4 5

4. I have plenty of contact with my colleagues outside the working environment

1 2 3 4 5

21. CORPORATE CULTURE – Intensity of Culture

Totally Disagree

Rather Disagree



1. There are many stories that go around about this Company here

1 2 3 4 5

2. There are many jokes that go around about this Company here

1 2 3 4 5

3. This Company has its own heroes that act as a

point of reference 1 2 3 4 5

4. This Company has its own vil lains that act as a examples of what to avoid

1 2 3 4 5

6. We use our own internal vocabulary in this Company, quite unique for this place

1 2 3 4 5

7. This Company has its own, particular way of doing things

1 2 3 4 5

8.This Company has an obvious philosophy and

way of perceiving the world 1 2 3 4 5

9. There are many integrated rituals and routines

in this Company 1 2 3 4 5

10. There are strong traditions and ties to the past in this Company

1 2 3 4 5

11. This Company has a strong and very influential history

1 2 3 4 5

12.People tend to stay here for very long 1 2 3 4 5

13.People who stay here for long are dealt with special respect

1 2 3 4 5

14. Everybody feels as part of something common 1 2 3 4 5


Totally Disagree

Rather Disagree



15. Success here is drastically dependent on how someone abides by the Corporate Culture

1 2 3 4 5

16. The Company actively tries to hire people on the basis of how they can fit to its Culture

1 2 3 4 5

17. Leaving the Company is never seen by anyone as some type of ‘treason’

1 2 3 4 5

18. When someone leaves the Company, he/she

is followed by the frank wishes of everyone and there are no negative feelings involved

1 2 3 4 5

19. People who are fired for any reason, are not treated like pariahs and outcasts

1 2 3 4 5

22. CORPORATE CULTURE – Innovation, creativity and relationship with Change

Totally Disagree

Rather Disagree



1. People here in general display imagination and creativity in their way of dealing with things

1 2 3 4 5

2. Innovative ideas are more than welcome in this Company

1 2 3 4 5

3. People who innovate are respected and ultimately rewarded for this

1 2 3 4 5

4. People who do not think in a creative way are

seen as a problem 1 2 3 4 5

5. The stories that circulate in this Company as positive points of reference, relate more with people that challenged and changed things - rather than people who never ever rock the boat

1 2 3 4 5

6. Different opinions are seen as something

potentially useful and not as a condemnable deviation from the norm

1 2 3 4 5

7. The Company recognizes that in many cases there are more than one ways to do things , and actually encourages different approaches

1 2 3 4 5

8. Most people here have enough time to work on

new ideas 1 2 3 4 5

9. The Company actively seeks new ideas from the employees

1 2 3 4 5

10. When people have really good ideas, this never goes unnoticed and is in fact rewarded

1 2 3 4 5

11. In this Company there is always space for ideas that stay away from the beaten path

1 2 3 4 5

12.There is absolutely no personal risk involved in sharing a new, untested idea

1 2 3 4 5

13. Really great ideas, are always adopted by the

Company sooner or later 1 2 3 4 5

14. The Company actively seeks exposure to new things, challenging what is accepted and renewing its vision of the world

1 2 3 4 5

15. The typical initial reaction to a new idea is to examine its dynamics and potential - and never

mockery and rejection

1 2 3 4 5

16. The story of the company so far never acts as a dead weight for its future

1 2 3 4 5

17. In this Company nothing is taken for granted, and every approach is constantly under review, with the potential to change if this is sufficiently

supported by arguments

1 2 3 4 5


Totally Disagree

Rather Disagree



18. Things that have worked well so far are dealt with more like an indication, rather than a directive that has to be strictly followed

1 2 3 4 5

19. The way things are done so far does not

prevent the Company from trying new approaches

1 2 3 4 5

20.We actively strive to make our products obsolete ourselves - before the competition does so

1 2 3 4 5

21. We are not blinded by our own products – we

believe that there are always margins to make them better in some way

1 2 3 4 5

22.When a new approach seems to be working, it is adopted quickly by the Company

1 2 3 4 5

23. When something does not work as it should and creates a problem, there are mechanisms in

place to spot its source and deal with it effectively

1 2 3 4 5

24. It is easy to get rid of old habits and

procedures that clearly do not work as they should

1 2 3 4 5

25. The Company is set-up in such a way that can move ahead with changes with minimal internal

and external side-effects

1 2 3 4 5

26. We have minimal issues dealing with change

that stems from the outside environment 1 2 3 4 5

27. Constant change is at the heart of our Corporate Culture, and few things would seem weird if changed

1 2 3 4 5

28. The Company strives to always be one step ahead of problems

1 2 3 4 5

29. People hare tend to plan for the long run 1 2 3 4 5

30. This company is future-facing and strives to

future-proof itself 1 2 3 4 5

31. Most people here are interested more in what will happen in the future rather what happened in the past

1 2 3 4 5

32. The Company actively strives to alert employees in relation to issues that are expected

to play a key role in the future

1 2 3 4 5

33. There are many lively and fruitful discussions about the far future of our Company and products

1 2 3 4 5

32. Future-facing people are especially respected here, and are rewarded accordingly

1 2 3 4 5


23. CORPORATE CULTURE – Relationship with learning & Learning Organization

Totally Disagree

Rather Disagree



1. People here learn from their past mistakes 1 2 3 4 5

2. In this Company, mistakes are seen as part of a learning process and not something that stigmatizes and follows you forever

1 2 3 4 5

3.When a mistake happens, the issue is discussed and analyzed in such a way so as to create some

useful learning nugget

1 2 3 4 5

4. Learning on the job is actively encouraged 1 2 3 4 5

5. When a person learns something that can be useful to others, this piece of information is openly shared

1 2 3 4 5

6. Past mistakes do not have the tendency to reappear time and again

1 2 3 4 5

7. The learning process is not seen as a luxury or a

waste of time - it is seen as an investment 1 2 3 4 5

8. Every employee is seen as potential good

learner, and no one is seen as incapable of learning and beyond teaching

1 2 3 4 5

9. Being able to learn well, contributes actively to one’s advancement in the Company

1 2 3 4 5

10. There is the widespread belief that every person who works here can contribute something

to the body of knowledge available to the Company

1 2 3 4 5

11. Apart from efforts to learn new things, there are also efforts to ‘unlearn’ what is not working anymore

1 2 3 4 5

12. Induction programs for new employees are

seen as very important and dealt with accordingly 1 2 3 4 5

13. Structured training happens regularly in some shape or form

1 2 3 4 5

14. The content of training sessions is useful to my job

1 2 3 4 5


24. CORPORATE CULTURE –Personal particularities and their place in the Company

Totally Disagree

Rather Disagree



1. I feel really comfortable expressing myself and saying openly what I really think and feel

1 2 3 4 5

2. People here are actively encouraged to unfold their individual personalities

1 2 3 4 5

3. This Company believes that personality diversity is an asset and not an issue that has to

be dealt with forced conformity

1 2 3 4 5

4. People who deviate from the norms are generally well-tolerated

1 2 3 4 5

5. The personality of each individual is always taken into account when dealing with decisions that will affect him/her

1 2 3 4 5

6. People here are in position to uphold their

personalities and identities intact 1 2 3 4 5

7. There is no pressure felt to conform to the dominant culture - or else ‘face the consequences’

1 2 3 4 5

8. There are no stereotypical employee profiles and templates that act as a point of reference as to how people should be and behave

1 2 3 4 5

9. The company recognizes that people can have individual styles of dealing with issues and tasks,

and leaves enough breathing space for that

1 2 3 4 5

10. People here are not the subject of critique for their personality and behavioral style

1 2 3 4 5

11. Everybody feels free to dress in the way that expresses him/her

1 2 3 4 5

12. Everybody feels free to modify and embellish their personal working space in the way that they

deem appropriate

1 2 3 4 5

13. In this company substance is more important than surface looks

1 2 3 4 5

14. The company actively encourages its employees to develop and mature professionally according to what suits them best personally

1 2 3 4 5

15. The Company is open to hiring people from

different working backgrounds, with different Organizational Cultures

1 2 3 4 5

16. When somebody new joins the Company, he/she is dealt with more as a chance for the Company to be exposed to a different angle,

rather than a case that has to be made to fit the mold

1 2 3 4 5

17. When somebody new joins the Company, he/she is never dealt with cynicism or arrogance

1 2 3 4 5


24. CORPORATE CULTURE – Absolutism & Egalitarianism

Totally Disagree

Rather Disagree



1. In this Company there is one unified Culture and not pockets of sub-cultures

1 2 3 4 5

2. The dominant Corporate Culture reflects the

worldview and beliefs of most of the people here – and not a small number of Key Persons

1 2 3 4 5

3. In this company there are no real taboo subjects – things that no one, under any circumstances can bring to the table

1 2 3 4 5

4. When communicating within the Company, it

makes more sense to be frank and direct rather than trying to balance things and withhold information

1 2 3 4 5

5. In this company nobody claims to be infall ible , even among the highest Management Levels

1 2 3 4 5

6. Employees address important people in a

manner similar to everyone else 1 2 3 4 5

7. For someone who wants to communicate with

the Upper Management, doors are always open 1 2 3 4 5

8. Nobody is immune to criticism, no matter how high they are

1 2 3 4 5

9. People who openly contest Upper Management are not seen as sinners

1 2 3 4 5

25. CORPORATE CULTURE – Internal Politics 1. People here avoid acting on the basis of purely personal interest

1 2 3 4 5

2. It would be really tough to discern cliques that

promote their internal interests vs. the interests of others

1 2 3 4 5

3. Conspiracies and clandestine maneuvers are really difficult to find here

1 2 3 4 5

4. People who engage in shows and internal PR campaigns are not tolerated

1 2 3 4 5

5. Personal progress is more related to what one knows rather than who one knows

1 2 3 4 5

6. People here do not have frictions over petty

things 1 2 3 4 5

7. Employees and Departments cooperate in harmony without frictions and territory wars

1 2 3 4 5

8. Cronyism and favoritism are not tolerated here 1 2 3 4 5

9. Flattery and trying to be the Boss’s pet will not take people anywhere

1 2 3 4 5

10. When a discussion starts in relation to how to solve an issue, the goal is to find a commonly

accepted solution, and not ‘to win’ some type of contest or race for supremacy

1 2 3 4 5

11. Critique, when taking place in our interpersonal relationships has never the character of a personal assault

1 2 3 4 5

12. I have to think really hard to find a case of

personal feud in this Company 1 2 3 4 5

13. Confrontational personality typologies are not tolerated

1 2 3 4 5


26. CORPORATE CULTURE – Trust, Cooperation and Good Will

Totally Disagree

Rather Disagree



1. People here generally tend to be helpful to each other, even when this is not expected by their role

1 2 3 4 5

2. When working together, there is the feeling that everyone respects each other’s time and

feelings

1 2 3 4 5

3. Official rules and procedures actively push for cooperation and suppress conflicts

1 2 3 4 5

4. Team Spirit is a key characteristic of our Culture 1 2 3 4 5

5. People who operate autonomously without taking into account possible repercussions on others, are actively discouraged and face some

type of consequences

1 2 3 4 5

6. People who are good Team Players and are cooperative and helpful, are encouraged and tend to move ahead faster

1 2 3 4 5

7. In this Company levels of mutual trust are very high

1 2 3 4 5

8. In the case that someone resorts to

inappropriate methods to gain some personal benefits, he/she is singled out and faces some consequences

1 2 3 4 5

9. Even in cases where people have the chance to take advantage of an opportunity to benefit at

the expense of others, they rarely, if ever, take this chance

1 2 3 4 5

10. People here never appropriate someone else’s work and advertise it as their own

1 2 3 4 5

11. The dominant Culture reinforces cooperation and not competition among people and

Departments

1 2 3 4 5

12.When someone that is really worth it advances within the company, he/she is dealt with respect and not doubts or envy

1 2 3 4 5

13. Envy and grudges are a very rare phenomenon here

1 2 3 4 5

14. In this company, we operate on the principle

that everyone is capable until proven otherwise, and not the other way round

1 2 3 4 5

15. The stories that circulate in the company have more to do with positive reinforcement rather than and examples to be avoided

1 2 3 4 5

16. The company places more emphasis on

rewards for good performance rather than punishment for bad performance or mistakes

1 2 3 4 5


27. CORPORATE CULTURE – The nature & place of Rules

Totally Disagree

Rather Disagree



1. The rules that govern our work here are clear 1 2 3 4 5

2. There is a great degree of consensus on what exactly the rules mean, and how they should be

applied

1 2 3 4 5

3. It is clear to everyone what is the purpose of

each rule and what type of need is designed to serve

1 2 3 4 5

4. The rules that we have in place deal with the truly important things and not petty stuff

1 2 3 4 5

5. The rules that we have in place clearly are more helpful than they are a burden

1 2 3 4 5

6. The rules apply to all in the same way, without

any exceptions whatsoever 1 2 3 4 5

7. Generally speaking, people abide by the rules here without gaps

1 2 3 4 5

8. Even if there is a rule for something, each important case deserves to be examined in its own right

1 2 3 4 5

9. The number of written explicit rules is

significantly higher than the number of unwritten, unofficial ones

1 2 3 4 5

10. There is a clear path to be followed if someone wishes to complain for somebody’s breaking of a rule

1 2 3 4 5

11. Most rules have a character of suggestion

rather than being a set boundary 1 2 3 4 5

12. When the time comes to decide on a new rule, most of the people affected by it are somehow implicated in its shaping

1 2 3 4 5

13. The rules that we have in place reflect today sufficiently and are not a relic of a previous state

of affairs

1 2 3 4 5

14. The rules that we have in place are fewer and simpler compared to the past

1 2 3 4 5

15. Everybody who believes that a rule should change, is in position to initiate a process of re-assessment

1 2 3 4 5

16. In order for a rule to change there is no need

for the Company to invest a lot of time and effort 1 2 3 4 5


28. CORPORATE CULTURE – Information and Communicational Style

Totally Disagree

Rather Disagree



1. The Company communicates effectively with employees

1 2 3 4 5

2. Departments convey information in a timely manner

1 2 3 4 5

3. Nobody holds back on information intentionally 1 2 3 4 5

4. The Company does not withhold information that is of interest for me ‘for my own good’

1 2 3 4 5

5. All things considered, everybody has a similar

type of access to information that they need – there is no information imbalance

1 2 3 4 5

6. Internal communication is characterized by absolute frankness

1 2 3 4 5

7. Supervisors push for dialogue, not monologues 1 2 3 4 5

8. Getting conflicting or mutually cancelling messages is not common at all

1 2 3 4 5

9. In order to understand what the Company means in its messaging, one does not need to

understand a ‘special language’ or read between any lines

1 2 3 4 5

10. The information that reaches me through official channels is sufficient - I do not need to dig deeper through unofficial channels to be

enlightened

1 2 3 4 5

11. Gossip and rumor-spreading are a rare phenomenon here

1 2 3 4 5

12. Things that are said behind people’s backs are not drastically different from the things that are said in front of them

1 2 3 4 5

29. CORPORATE CULTURE- Culture Typologies

Α. Tribe Culture – placing emphasis on teamwork and cooperation B. Entrepreneurial Culture – placing emphasis in innovation and making the most of opportunities C. Hierarchy Culture – placing emphasis in order and rules D. Competitive Culture – placing emphasis in competition, performance and achieving targets

In each of the following boxes there are 4 descriptions that can describe to some extent or another this Company. For each group of 4 descriptions, please allocate 100 points accordingly. You can allocate 100 to one description only, if you believe that

the description characterizes this Company absolutely. In any case, please make sure that all groups of 4 add up to 100.

Organization Typology (Allocate 100 points accordingly)

Α. My company is a very personal place. It is l ike an extended family. People behave as sharing parts of themselves.

Β. My company is a very dynamic place, when entrepreneurial spirit dominates. People are ready and will ing to expose themselves and take risks.

C. My company is a very official and structured place. Procedures define what we are called to do to a great extent.

D. My company is a place that emphasizes output and results. Reaching targets is key to everything

that we do here

Leadership (Allocate 100 points accordingly)

Α. The leader in my company is generally considered as a mentor, wise man or father/mother figure

Β. The leader in my company is generally considered as an entrepreneur, pioneer or risk-taker

C. The leader in my company is generally considered as a coordinator, organizer or commander

D. The leader in my company is generally considered as a producer, technical person or motivator


What keeps the Organization together (Allocate 100 points accordingly)

Α. The ‘glue’ that keeps us together is loyalty and tradition. Dedication levels to this company are high

Β. The ‘glue’ that keeps us together is the strife for innovation and change. Being pioneers is what

we are after

C. The ‘glue’ that keeps us together is official rules and policies. Keeping things running smoothly

and under control is important here.

D. The ‘glue’ that keeps us together is the emphasis on specific projects and accomplishing targets. Focus on output is something that we all share.

What matters most (Allocate 100 points accordingly)

Α. This company emphasizes human resources. High spirits and motivation are important in this company.

Β. This company emphasizes development and expansion. Being ready to face new challenges is important

C. This company emphasizes continuity and stability. Trouble-free and effective flow of work is

important

D. This company emphasizes competitiveness and achievement. Measurable targets and

performance are important

30. Personal Attitudes in relation to Work Totally

Disagree Rather



1. Ideally in my job role I would like to have as few responsibilities as possible

1 2 3 4 5

2. The most important parameters when it comes to work are security and predictability

1 2 3 4 5

3. I would be will ing to risk more in the line of my work in order to push the limits of what is feasible

1 2 3 4 5

4. I would be will ing to sacrifice a great part of my personal time in order to move ahead quicker in

my work

1 2 3 4 5

5. I could never work in something repetitive 1 2 3 4 5

6. It seems unthinkable to me that I would do the same job for the rest of my life

1 2 3 4 5

7. Changing jobs is a better path to achieve one’s potential

1 2 3 4 5

8. If I was 100% financially secure, I would not work at all

1 2 3 4 5

9. At some point in time I want to build a business

of my own

1 2 3 4 5

10. Failure in personal businesses is usually related to incompetence rather than market conditions

1 2 3 4 5

11. Chances of failure are higher than chances of success in personal businesses

1 2 3 4 5

12. People who take risks ate work sooner or later regret this

1 2 3 4 5

13. I feel that I thrive in competitive environments 1 2 3 4 5

14. I rather take initiatives rather being told what

to do

1 2 3 4 5

15. If someone is will ing to work hard, success is always guaranteed

1 2 3 4 5

16. In many cases, work stops people from getting the best out of l ife

1 2 3 4 5

17. People who sacrifice their personal l ife in order to move ahead at work are to be pitied

1 2 3 4 5


Totally Disagree

Rather Disagree



18. Even under periods of extreme work stress, I can take work out of my head when I am away from my workplace

1 2 3 4 5

19. I never postpone for tomorrow what I can do

today

1 2 3 4 5

20. I can tolerate tasks that most people find

boring

1 2 3 4 5

21. When I have to do repetitive tasks for a long period of time my productivity is not considerably affected

1 2 3 4 5

22. Compared to most people I know, I have more patience with tasks that demand attention to

detail

1 2 3 4 5

23. I really enjoy tasks that demand a high degree of mental focus

1 2 3 4 5

24. I prefer to work with people that are predictable and stable

1 2 3 4 5

25. When it comes to work, it is preferable to remain loyal to solutions that have proven to

work in the past, rather than experiment with new ones

1 2 3 4 5

26. I feel comfortable following orders 1 2 3 4 5

27. When I have to take some type of initiative, I feel more motivated

1 2 3 4 5

28. Wasting my time has a drastic negative effect on my disposition

1 2 3 4 5

29. I draw more pleasure from my work than

what I draw from free time activities

1 2 3 4 5

31. Work & Personal Priorities

In the boxes that follow there are groups of 4 answers that relate to how you see some work-related issues. Please for each group choose one answer only.

1. I enjoy roles/tasks:

Α. Characterized by variety 1

Β. Involve a lot of contact with people 2

C. Have a great margin for autonomy and initiative 3

D. Are technical in nature and defined in detail 4

2. My main target is:

Α. To be the best in what I do 1

Β. To feel safe in my job 2

C. To receive recognition for what I do 3

D. To have a position of power and status 4

3. When I face a problem:

Α. I analyse the situation in detail 1

Β. I trust my feelings 2

C. I search for creative paths 3

D. I depend on proven solutions 4

4. When I am not certain of what to do:

Α. I look for data 1

Β. I delay decision-making 2

C. I look for some possible compromise 3

D. Depend on gut feel 4


5. To the extent that I can I avoid:

Α. Jobs half-done 1

Β. Conflict with others 2

C. Using numbers and numerical information 3

D. Long discussions and back-and-forths 4

6. In a social context, in general:

Α. I think of what is said 1

Β. I l isten to discussions 2

C. I observe what is happening 3

D. I try to speak with others 4

7. I am good at remembering :

Α. Places where I meet people 1

Β. Personalities of people 2

C. People’s faces 3

D. People’s names 4

8. I am considered by other people :

Α. A precise person with high degree of discipline 1

Β. Supporting end empathetic 2

C. A person with imagination that looks for better alternatives 3

D. A person who enforces his/her will 4

9. I do not like :

Α. Boring tasks 1

Β. The idea of rejection 2

C. Following rules 3

D. Losing control of others 4

10. I am especially good at:

Α. Solving demanding problems 1

Β. Relating and engaging with others 2

C. See potential in situations 3

D. Remember dates and data 4

Α. Analytical orientation (solving problems/finding answers) Β. Behavioral orientation (contact with people) C. Perceptual orientation (thinking and achieving) D. Directional orientation (striving for power and results)

32. Attitudes in relation to working in THIS Company

Totally Disagree

Rather Disagree



1. If things were better in the job market, I would consider leaving this company

1 2 3 4 5

2. I feel a sense of obligation to this company for

the things that it has offered me

1 2 3 4 5

3. I see this company as a second family 1 2 3 4 5

4. It would be personally costly if I moved away from some of my colleagues in this company

1 2 3 4 5

5. I have given a piece of what I am to this company, it would be really difficult to leave this behind and just go

1 2 3 4 5

6. If I left this company now, many things in my

life would be turned upside down

1 2 3 4 5

7.The work that I do now is very close to what I wanted for myself when I started working

1 2 3 4 5

8. It is not really worth for one to look for a job outside this company – the conditions out there are generally worse

1 2 3 4 5


9. I feel that my skil ls and achievements will not be appreciated in another company the way they

are appreciated in this

1 2 3 4 5

10. Generally speaking, I would like to conclude my career in in this company

1 2 3 4 5

11. The fact that I am at this company now, is more the result of a will rather than a need

1 2 3 4 5

12. Going back, I cannot think of a moment that I have regretted working here

1 2 3 4 5

13. This company is worth of my devotion 1 2 3 4 5

14. Generally speaking, I would say that this company is a great place to work

1 2 3 4 5

33. Probability of certain actions in relation to your work here

Εξαιρετικά Απίθανο

Εξαιρετικά Πιθανό

1. To recommend this company as a good

employer to friends

1 2 3 4 5

2. To actively seek a position in another company in this field of business

1 2 3 4 5

3. To actively seek a position in another company outside this field of business

1 2 3 4 5

4. To seriously consider a proposal by a company in this field of business that would claim to offer a

better position

1 2 3 4 5

4. To seriously consider a proposal by a company outside this field of business that would claim to offer a better position

1 2 3 4 5

5. To move to another company that would offer 15% better salary

1 2 3 4 5

6. To move to another company that would offer

30% better salary

1 2 3 4 5

6. To move to another company that would offer a position of higher status

1 2 3 4 5

7. To keep working in this company after 1 year 1 2 3 4 5

8. To keep working in this company after 3 years 1 2 3 4 5

34. Excellence in Business Totally

Disagree Rather



1. The company actively encourages people to develop

new ideas 1 2 3 4 5

2. The company delegates tasks to people responsible in the most analytical of manners

1 2 3 4 5

3. Upper Management believes and in fact proves in action that people are the most important asset here

1 2 3 4 5

4.The company steadily pushes a certain set of values to its employees

1 2 3 4 5

5. Upper Management creates and nurtures a climate

that reinforces creativity and innovation 1 2 3 4 5

6. The company is flexible and reacts swiftly to issues that may arise

1 2 3 4 5

7. The company directs attention to each employee individually

1 2 3 4 5

8. The Company Values are the power behind every function

1 2 3 4 5

9. The company focuses in product/service areas where it enjoys high levels of skil ls and accumulated

experience

1 2 3 4 5


10. The company has a coherent and strong Management Team

1 2 3 4 5

11. The company develops products and services that

come as a logical extension of what it does already 1 2 3 4 5

12.The company really believes in its people 1 2 3 4 5

13. The company believes that after sales service is

equally important to the sale itself 1 2 3 4 5

14. The company believes in new ideas and new products

1 2 3 4 5

15. The company believes that it matters a lot to l isten to customers

1 2 3 4 5

16. The company is flexible with employees and leaves a lot of margin for personal initiative

1 2 3 4 5

35. Market & Branding Orientation Totally

Disagree Rather



1. Our client-facing people often share within the Company information that relates to our competitors

1 2 3 4 5

2. Customer satisfaction and loyalty levels are part of our annual goals

1 2 3 4 5

3. Generally speaking, our response time to

threatening competitive moves is very swift 1 2 3 4 5

4. We monitor global and local trends that relate to our core business through structured collection and delivery mechanisms

1 2 3 4 5

5. We constantly explore what is important for our customer base though dedicated research projects,

personal interviews, mystery shopping expeditions, suggestion forms etc.

1 2 3 4 5

6. We have a very good idea how our customers feel about our products and what are the reasons that they make them buy

1 2 3 4 5

5. Upper Management interacts regularly with

customer-facing staff 1 2 3 4 5

6. We judge the effectiveness of our brands on the

basis of how customers perceive them, and not how we see them

1 2 3 4 5

7. We have a deep understanding of the fact that customers ’ attitudes and behaviors change constantly,

and we make serious efforts to follow these changes

1 2 3 4 5

8. Successful and less successful experiences with

customers are shared freely so that all can benefit out of the learnings involved

1 2 3 4 5

9. Our strategies for achieving competitive advantage are heavily relied on understanding the true needs of

our customers 1 2 3 4 5

10. All of our activities (marketing, sales, finances, etc.) are aligned under the same philosophy and are heavily

customer-driven

1 2 3 4 5

11. We place heavy emphasis on after sales service 1 2 3 4 5

12. Upper Management discusses very often the

strengths and weaknesses of our competitors 1 2 3 4 5

13. All employees in managerial positions have a clear idea on how they can create value in relation to customers

1 2 3 4 5

14. We systematically target customer segments where we can enjoy some type of competitive advantage

1 2 3 4 5


Totally Disagree

Rather Disagree



15. Our customers are in position to accurately describe what is important for them in our brands and why they believe our brands differ

1 2 3 4 5

16. We do not need to resort to price cuts in order to

attract customers 1 2 3 4 5

17.We have aligned our organizational structure, our

functions and our culture to the values of our corporate brand

1 2 3 4 5

18. Our induction programs for new employees includes extensive training on what our brands are and

what they stand for

1 2 3 4 5

19. Occasionally we poach people from directly

competitive companies, so we can make the most of their understanding of the market

1 2 3 4 5

20. We receive constant information on what our brand stands for

1 2 3 4 5

21. Everybody in this company knows what our corporate brand stands for and can express the central

tenets clearly

1 2 3 4 5

22. Everybody in this company knows what he/she has to do in order to align with what our corporate brand stands for

1 2 3 4 5

23. There is a place in our employee appraisal systems for each employee’s contribution in reinforcing the

brand

1 2 3 4 5

24. All of our functions are aligned with the values of our corporate brand

1 2 3 4 5

25. The principles of branding are shared by all in this company – from the CEO to the lowest levels

1 2 3 4 5

26. Protecting and reinforcing our corporate brand is an integral part of the company’s long-term goals

1 2 3 4 5

27. We have a system and mechanisms in place in

order to continuously seek new and more effective ways to protect and reinforce our brands

1 2 3 4 5

28. Our strategies and tactics related to our brands are based on initiative – we do not depend on what the competition does

1 2 3 4 5

29. The value of our brands is calculated and reflected

in our financial systems 1 2 3 4 5

30. Details on our brands are officially recorded and are easily available/accessible internally

1 2 3 4 5

31. All important stakeholder groups (customers, employees, shareholders, community representatives etc.) have a very good idea of what our corporate

brand stands for

1 2 3 4 5

32. We have a system and mechanisms in place in order to control the way our communication / advertising aligns with our brands

1 2 3 4 5

33. We see our brands as something significantly wider and more far-reaching than the application of an

identity system and advertising

1 2 3 4 5

34. Our brand controls extends beyond our functions and includes key 3rd parties such as suppliers

1 2 3 4 5

35. We treat our advertising agency as a strategic partner and we involve them consistently in decision-making related to our brands

1 2 3 4 5

36. If our brands did not exist, the vast majority of our

customers would truly miss them 1 2 3 4 5


36. Company Personification Module

Assume that your company is a human being with human characteristics. In each of the following bipolar sets, please choose the position that better reflects the idea that you have about this company. Only one position per bipolar set.

+2 +1 0 -1 -2 Στ.

Impulsive, expressive 5 4 3 2 1 Withdrawn, calculative Open, easy to ‘read’ 5 4 3 2 1 Closed, secretive Optimistic 5 4 3 2 1 Pessimistic Cons istent 5 4 3 2 1 Inconsistent, erratic Stable, predictable 5 4 3 2 1 Unstable, unpredictable Prepared for the unexpected 5 4 3 2 1 Unprepared for the unexpected Good in managing crises 5 4 3 2 1 Bad in managing crises

Sure for himself 5 4 3 2 1 Unsure for himself, in search for approval Just, fa ir 5 4 3 2 1 Unjust, unfair Forgiving 5 4 3 2 1 Vengeful Pol i te, soft 5 4 3 2 1 Coarse, impolite Cooperative 5 4 3 2 1 Competitive Flexible 5 4 3 2 1 Inflexible Democratic 5 4 3 2 1 Tota litarian Approachable 5 4 3 2 1 Dis tant Human 5 4 3 2 1 Robotic Warm 5 4 3 2 1 Cold Friendly 5 4 3 2 1 Aggressive Generous 5 4 3 2 1 Tight-fisted

Multi faceted 5 4 3 2 1 One-tracked Deep 5 4 3 2 1 Superficial Emotionally rich 5 4 3 2 1 Emotionally shallow

Attentive to details, careful 5 4 3 2 1 Inattentive to details, making mistakes Responsible 5 4 3 2 1 Irresponsible Trustworthy, dependable 5 4 3 2 1 Untrustworthy, Cons iderate 5 4 3 2 1 Inconsiderate Ethica l, with principles 5 4 3 2 1 Unethical, without principles Pers istent 5 4 3 2 1 Quitter Hard-working 5 4 3 2 1 Lazy, inert

Decisive 5 4 3 2 1 Indecisive Calm 5 4 3 2 1 Anxious Empathetic 5 4 3 2 1 Heartless, cynical Creative 5 4 3 2 1 Without creativity Perceptive 5 4 3 2 1 Lacking in perception Knowledgeable 5 4 3 2 1 Lacking in knowledge Quick learner 5 4 3 2 1 Slow learner Refined 5 4 3 2 1 Coarse Patient 5 4 3 2 1 Impatient Settled 5 4 3 2 1 Confused Mature personality 5 4 3 2 1 Immature personality Good l istener 5 4 3 2 1 Ignoring others’ views

Vis ionary 5 4 3 2 1 Lacking vision Brave 5 4 3 2 1 Timid Passionate 5 4 3 2 1 Lukewarm, flat Flexible, adaptive 5 4 3 2 1 Inflexible, rigid Good balancer 5 4 3 2 1 Bad balancer Commanding respect 5 4 3 2 1 Commanding no respect Inspiring 5 4 3 2 1 Uninspiring Humorous 5 4 3 2 1 With no sense of humor


+2 +1 0 -1 -2 Στ.

Leader personality 5 4 3 2 1 Lacking in leadership

Charismatic 5 4 3 2 1 With no charisma Down to earth, humble 5 4 3 2 1 Arrogant Non-conformist 5 4 3 2 1 Conformist Progressive 5 4 3 2 1 Conservative In l ine with the spirit of the times 5 4 3 2 1 Left behind, rusty Idealist 5 4 3 2 1 Pragmatic Realist 5 4 3 2 1 Cut-off from reality Authentic 5 4 3 2 1 Conceited, fake Persuasive 5 4 3 2 1 Unable to persuade

Strong personality 5 4 3 2 1 Weak personality Interesting 5 4 3 2 1 Boring Powerful 5 4 3 2 1 Weak Capable 5 4 3 2 1 Incapable Prone to engage in conflicts 5 4 3 2 1 Confl ict-aversive Demanding 5 4 3 2 1 With lower s tandards Strict with oneself 5 4 3 2 1 Lenient with oneself Receptive to cri ticism 5 4 3 2 1 Not accepting criticism Admitting his mistakes 5 4 3 2 1 Denying his mistakes Autonomous, self-reliant 5 4 3 2 1 Dependent

Skeptical 5 4 3 2 1 Gul lible

Thank you for your time!

employee satisfaction &_culture_survey

Leadership & Management

working space

physical work environment11

disagreerather agreetotally

storage space

kind of problems

departmental colleagues

morning people

sufficient ventilation