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The Importance of Emotional Intelligence

Author and ExpertDeborah R. Monroe

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Immediate Supervisor

60-75% of employees (in many and varied organizations) report that their immediate

supervisor is the biggest source of stress in their jobs …

(Deutsch, 73, 90; Baker, Tjosvold and Andrews, 88)

The Leader’s

ability to apply

EI

CompetenciesDirect

Supervisor

Relationship

Employee

Engagement

Customer

Loyalty and

Confidence

Why do customers remain loyal?

Gallup Asks…

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What is Emotional Intelligence

Emotional intelligence is the capacity for effectively recognizing and managing our own emotions and those of

others. It includes our ability to build and maintain healthy working relationships in and out of the workplace.

Emotions have the potential to get in the way of our most important business and personal relationships. According to

John Kotter of Harvard Business School:

“Because of the furious pace of change in business today, it is difficult to manage relationships. This sabotages more business than

anything else - it is not a question of strategy that gets us into trouble, it is a question of emotions.”

What is Emotional Intelligence

It is not Touchy Feely

It is not about being Nice

It is Brain Science

It is Body Chemistry

It is about Understanding

It is about learning to be Honest with Grace

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What we Measure in EI

Self Assessment

Emotional Self Awareness

Self Regard

Optimism

Impulse Control

Adaptable/ Flexible

Authenticity

Personal Drive

Empathy

Communication

Coaching Others

Self Awareness

Emotional Management

Emotional Connection

Four Lowest Competencies

Optimism

Adaptability/Flexibility

Emotional Self-Awareness

Empathy

Ignite Achievements Int’l research of over

810 EQ Assessments

2003-2010

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Example of Supervisor’s Impact

Electrophysiological changes in feelings are conveyed by the heart’s electrical field

and can be felt and measured up to 10 feet

away.American Journal of Cardiology 11/03

We need to ask: What am I spreading?

What Does This Mean?

We have trouble treating ourselves as Human-Doings not Human-Beings

We look at others as tools in which to accomplish our tasks

We are loosing our ability to connect empathically and understand each other for better performance and cooperation

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Emotional Taboo

FIRST….Understand Emotional Literacy

Let’s Play!

Discussion

If they didn’t have to, WHY would anyone follow you?

How am I impacting the team? Do I care as long as they get the job done?

Invest in and understand the importance of Emotional Intelligence and how it affects the entire Business…and your life outside of work.

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Don’t Let Go!

Rulon video

Thank You

Reading and Reference Material:

Working With Emotional Intelligence Dan Goleman

Primal Leadership Dan Goleman, Etal

The Nibble Theory and the Kernel of Power Kaleel Jamison

Cutting Through To Success Deborah R. Monroe

Primal Management Paul Herr