iltacon 2016 design thinking workshop
TRANSCRIPT
1
Design-Thinking for Applications Development & Knowledge Management
#ILTACON #ILTA006
2
Legal Tech Meets Human-Centered Design
Lee-Sean HuangV. Mary Abraham
#ILTACON #ILTA006
3
Lee-Sean Huangfoossa.com @leesean
#ILTACON #ILTA006
Lee-Sean Huang is a New York City-based designer, innovation strategist, and educator. He is the co-founder of Foossa, a community-centered design consultancy and an affiliated faculty member at the School of Visual Arts, New York University, and the Parsons School of Design.
His recent work includes: consulting with UN agencies to develop new online tools for facilitating diplomacy and economic development; helping an international labor union think through the future of organizing in the digital age; collaborating with the European Commission to research and design new interfaces for large-scale civic debate, and co-creating new experiences at the Kigali Genocide Memorial with Rwandan genocide survivors. He has also taught human centered design and innovation to executives at major telecom and pharmaceutical companies.
4
#ILTACON #ILTA006
V. Mary Abraham aboveandbeyondkm.com
@vmaryabraham
V. Mary Abraham a law firm consultant, strategic facilitator, and knowledge management thought leader. She is also a co-founder of Broadli Inc., which created the Broadli generosity app and provides smarter networking training.
Active in the legal industry since 1991, she practiced corporate law at a top-tier international firm and helped lead its knowledge management efforts. Since 2013 she has been a member of the faculty of Columbia University’s Master of Science in Information and Knowledge Strategy program where she teaches collaboration, facilitation, networks, innovation and knowledge sharing.
Her report, Optimizing Law Firm Support Functions, was published by the Ark Group in 2014. It provides guidance to law firm executives on how to transform administrative staff from cost centers to strategic partners of the firm.
5
#ILTACON #ILTA006
1. Interviewing for insight2. Prototyping to invite improvement3. Reframing to trigger new solutions
One hour, not one lifetime
Clarifying Misunderstandings about Design
Design is not just about creating beauty.Design is not all about ideas.Design is not irrational.Design is not mysterious.Not all design is good design.
@leesean
DesignDesign Thinking
Human Centered Design
This is not design thinking
@leesean @leesean FOOSSAhttp://www.slideshare.net/folletto/kickastarting-design-thinking
Design Thinking Methodologies
@leesean @leesean FOOSSA
http://www.thecreativeindustries.co.uk/uk-creative-overview/news-and-views/view-what-is-design-and-why-it-matters
@leesean
Interviewfor
Insight
#ILTACON #ILTA006
15
#ILTACON #ILTA006
Ask 5 Whys
Listen Carefully
Watch Closely
16
#ILTACON #ILTA006
“What is the best thing and the worst thing about customer self-service?”
17
#ILTACON #ILTA006
<Analysis>
18
#ILTACON #ILTA006
“What was the best thing and worst thing about your journey here?”
19
#ILTACON #ILTA006
<Analysis>
@leesean
Prototypeto Invite
Improvement
#ILTACON #ILTA006
21
#ILTACON #ILTA006
= Designing by Doing
=Thinking by Doing
Rapid Prototyping
22
#ILTACON #ILTA006
Prototype a solution for the pain point you
identified
15 minutes:
23
#ILTACON #ILTA006
1. What Pain Point?2. What Solution?
You show me yours…
@leesean
Reframeto Trigger
New Solutions
#ILTACON #ILTA006
Kings CrossSydney, Australia
@leesean
https://www.youtube.com/watch?
v=dPsmww461pI
@leesean
Kees Dorst on Designing Better Public Spaces
35
#ILTACON #ILTA006
1. Interviewing for insight2. Prototyping to invite improvement3. Reframing to trigger new solutions
One hour, not one lifetime
36
#ILTACON #ILTA006
1. Ask: Who is REALLY served by this design?2. Act: Try this at home 3. Act: d.school course
Advice for the Road:
An Introduction to Design ThinkingIn One Hour
PMS 1945
PMS 185
PMS 7531
BLACKhasso plattnerInstitute of Design at Stanfordhasso plattnerInstitute of Design at Stanford
d.
hasso plattnerInstitute of Design at Stanfordhasso plattnerInstitute of Design at Stanford
d.
hasso plattnerInstitute of Design at Stanfordhasso plattnerInstitute of Design at Stanford
d. hasso plattnerInstitute of Design at Stanfordhasso plattnerInstitute of Design at Stanford
d.
hasso plattnerInstitute of Design at Stanfordhasso plattnerInstitute of Design at Stanford
d.
d. d. hasso plattnerInstitute of Design at Stanfordhasso plattnerInstitute of Design at Stanford
38
#ILTACON #ILTA006
Lee-Sean HuangFoossa@leeseanE: [email protected]
Questions?
V. Mary AbrahamAbove and Beyond KM@vmaryabrahamE: [email protected]