ibs inspired

Hospitality Management Solutions - by design

CMYK 70/00/15/00 RGB 035/185/214 HEX #23B9D6

CMYK 75/15/20/00 RGB 028/163/194 HEX #1CA3C2

CMYK 80/25/20/05 RGB 000/142/178 HEX #008EB2

CMYK 90/40/30/25 RGB 000/100/127 HEX #00647F

CMYK 00/00/00/70 RGB 112/111/111 HEX #706F6FInspired2015

per year combined sales and purchases

£2bn+

3 SERVICE STYLESquick service, table & kiosk

OUR 6 CORE PRODUCTSdeveloped in-house for the cloud at our HQ in Brackley

key service sectorscatered for7

CONTINENTS

USED ACROSS

4CONTINENTS

USED ACROSS

4

Live cloud data from point of sale to head office inless than 4 seconds

Own dedicatedtechnical support andinstallation services

of customers using

of IBS terminals

Inspired 2015 / p.2

Catering

Education Casual Dining Fine Dining

Kiosk Fast Service Pub

Welcome to the inspirational and innovative world of Intelligent Business Systems. This book is designed to give you an instant snapshot of our EPOS-based products and

services used by hundreds of successful and profitable multi-site hospitality operators.

They benefit from bespoke hospitality management solutions tailored to meet their exact operational and head office requirements. Each and every hospitality management solution we design operates 100% in the cloud (unlike the vast majority of our technology providers who cannot yet match our numerous technological advantages). Enjoy your insight into our world. If you have any questions please don’t hesitate to ask. We’re always happy to chat.

Just give us a call on 01280 709400.

Gareth Powell - Managing Director Intelligent Business Systems

Alternatively, we’re actively involved in Propel’s Multi-Club and attend three major annual conferences each year. You can also read my technology insight

articles in Propel Quarterly, the hospitality sector’s essential business-to-business publication for our industry.

We’re always happy to chat. Just give us a call on01280 709400

www.ibs-systems.co.uk

Welcome to our INSPIREDWORLD

100%All our

products operatein the cloud

Inspired 2015 / p.3

developing and providing hospitality management

systems

years

Inspired 2015 / p.4

Our systems save you money, time and resources and increase your profitability. They work 100% in the cloud and have been developed over two decades for the challenging but always inspiring hospitality sector. Our technology solutions give you watertight controls and the intelligence to help your decision-making, no matter how big your operation. There are also clever tools to win and retain customers - and to keep a tight rein on your margins with automated, intuitive staff, stock, production, pricing and cost control options. Our systems give you the freedom to do what you do best and allow your brand concept to prosper.

“The online capability transforms how we can work and access real-time information.”Mat Aket, Brakspear

Freedom

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Inspired 2015 / p.6

Intelligence

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“With counter service at GBK, the facility for customers to check in and pay with their PayPal profile picture has made the transaction faster and easier and we’ve got to know more of our customers by name!” Katie McDermottGBK marketing director

Every transaction you make is tracked and recorded in the cloud and immediately available for analysis, giving you unprecedented access to data and information to save costs and boost profits. You simply decide on the info you want and our systems intuitively do the rest. What’s more, our technology tools are regularly updated to ensure your IBS technology is always totally future-proofed.

Our multi-purpose solutions and products are easily configured to operate in the following hospitality sectors.

Catering Education Casual Dining Fine Dining Kiosk Fast Service Pub

Inspired 2015 / p.8

“Our success at Peach reflects the quality of our people and our partners. Like the team at Intelligent Business Systems. They provide our EPOS, business management solutions and real-time reporting and intelligence. All of which helps us create the best pubs in Britain’s market towns and ensures we have the best technology tools to constantly strive to be peachy.”Hamish StoddartCo-founder, Peach Pubs

Our touchscreen solution integrates seamlessly with the cloud and effortlessly improves how you operate and manage your enterprise. There are three service styles and numerous upselling, promotional modules and grouping prompts to help you sell more and give your customers added value. Complex processes are simplified and run seamlessly on desktop, tablet and handheld terminals. A kitchen management system controls your kitchens and provides lots of superb performance data.

Effortless

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Effortless

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With our technology you control all aspects of your solution rather than letting it dictate how your business operates. Together, we simply configure the system to your existing operational requirements. The solution intuitively does the rest. It seamlessly tracks, records, analyses and reports on the data it collects. This information

and bespoke business intelligence and reports are delivered and shared with your key people to a timetable that meets your daily operational and management requirements.

Intuitive


“Transaction time is vital to us during our busy periods.”Alex HeynesVital Ingredient


We constantly add end-user value to our cloud-based EPOS-driven technology tools. We integrate our multi-channel hospitality management solutions with third party apps and systems such as PayPal, LiveRes, GiveX, S4 Labour and ResDiary. This seamless data sharing capability helps hospitality operators do better business free from unnecessary duplication and expense.


Integrated

“Built into the existing point of sale systems, paying by PayPal simply becomes another payment option for customers, with little change needed from the retailer. We predict that by 2016 customers will be able to leave their wallet or purse at home and pay using their phone or tablet.”

Rob HarperHead of Retail Services PayPal UK.

PayPal is the faster, safer way to pay and get paid online, on mobile and in store. The service allows people to send payments using their account balances, bank accounts (where available), credit and debit cards in various markets. PayPal enables global e-commerce with over 132 million active accounts (18 million accounts in the UK) in 193 markets and 25 currencies around the world.


SuccessfulWe work with some of the best known and most successful hospitality concepts and brands, many popular household names that you will instantly recognise because you eat and drink there yourself. You’ll probably have seen our solutions in action without even realising it. After all, they are so easy to use, reliable and robust. What’s more, the data from our solutions feeds the decision-making processes of our clients, enabling them to make genuinely informed choices about how to make their businesses even more successful.

“The IBS EPOS solution is essential to achieving growth, both as a means of ensuring sales transactions are fast, easy and accurate and by also giving us the necessary access to business intelligence to help with decision-making.”

Tim HallFounder and CEOPOD


IBS in the cloudLocation 1

POS 1 POS 2 POS 3RESTAURANT

BAR

Location 2

POS 1 POS 2

Location 3

BAR POS 1 POS 2 HOTEL POS 3

RESTAURANT POS 4 POS 5 POS 6

Hosted SQLStockLink Online

Sales data and POS changesare applied in real-time

without interrupting service


www.cloudA safe and secure platform

for all our systems

Laptop

Site PC

H/O User

Tablet PC

MobileDevice

StockLink Online sits in the cloud and powers

numerous EPOS-driven tools to help your business perform more

effectively

Information, data and reports are accessed 24/7 on any device anywhere in the world where you have an internet or Wi-Fi

connection

Any number of outlets can be

added as your enterprise expands, no matter how

complex or sophisticated your operational infrastructure


A real-time EPOS solution that is 100% in the cloud designed to simplify ‘point of service’ purchasing and enhance the entire guest experience

POSLink Touchscreen Technology

POINT OF SERVICE

• Disable item• Receipt history• Transaction recall• Kitchen label printing• Complimentaries by reason• Refunds/voids by reasons• Discounts by reason• Paid out/petty cash by reason• Deposits taken/deposits used• Age check & refusal register

• Ledger sales/settlements• Bill order numbers/bill numbers• Quick send to kitchen• Stock countdown on buttons• Conversational ordering/ condiment• Email reports from till • Wastage entered directly on tills• Recipe/dietary/nutritional info (allergen compliance information)

• Home delivery by post code• Customer look-up directly from terminals/POS


• Interface to scales• CCTV interface• Scanning & bar coding option• Integrated chip’n’pin• Third party table reservation interface • Loyalty interface• Full table service functionality• Table names• Customer names/notes• Pre-book & hold tables• Table spend/limits

• Table food waiting time• Food course recognition• Order by seat• Join tables together (on table plan)

• Multiple bills/table• Shared billing (by customer and tender types)

• Upselling prompts• Auto-voucher printing at the point of sale


POSLink Service Styles

Select from three different but complementary service styles that are easily configured to cater for every type of hospitality environment

Restaurant• Table floor plan with integration to third party reservation systems• Multiple service charge options automatically or manually applied• Tips facility• Hold tables for a customer• Join tables (floor plan)• Multiple floor plans• Intuitive offers and adjustment• Order by seat• Guest name• Integrated wi-fi card payment• Reorder drinks• Handheld order taking


Kiosk Service • Customer self-service screen • Customer prompts for upselling• Integrated scanners for barcodes• Photographs of selling items on each button• Send to prep printers for hot food collection point• Automatic next order numbers• Integrated card payments (wave & pay)• Discounts and promotions• Receipt vouchers• Customer help

Quick Service • Fast selling screen • Staff prompts for upselling• Conversational ordering• Quick send to kitchen• Automatic next order numbers• Intelligent fast cash tendering• Integrated card payments (wave & pay)• Discounts and promotions• Receipt vouchers• Product information including nutrition & dietary (allergen information compliance)


• Reduces service times• Improves operational efficiency• Orders appear onscreen in seconds• Colours indicate courses and times• Customer waiting alarms for service times• Easy to peg and recall order tickets• Onscreen time-zone and performance reports

• Menu card options with detailed recipes and graphics• www accessible• Ideal for single and multiple operators• Quick-send feature• Live, real-time reporting• Multiple screens can be used to control the pass area, hot and cold cooking areas and collection points

POSLink Kitchen Management System

Manage your entire food operation from kitchen to customer - and improve the food pathway and access great performance stats


• Check kitchen status on any POSLink screen• Can be used in conjunction with kitchen printers• Orders can be easily dragged and dropped around the screen to emulate sliding tab system• Orders can be received from POSLink terminals, handheld or tablet units• Chute management system for QSR service


POS CONTROL

• Online real-time updates to any POS• Date/time planned POS updates• Full EPOS estate management• EPOS overview and POS monitoring• Centralised data

STOCK MANAGEMENT

• Supplier requisitions• Predictive purchase ordering• Deliveries• Invoices• Returns/credits• Wastage at the point of sale• Wastage via back office• Stock transfers between outlets• Internal ordering/CPU production• Detailed stock reporting• Stock holding reports• Supplier performance reports• Detailed wastage analysis• Handheld stock taking•

ACCOUNTS & DEPOSITS

• Ledger account posting by customer• Deposits received by customer • Deposits redeemed/refunded/forfeited• Deposits reports• Ledgers report

RECIPE/MENUS

• Pre-cost and plan recipes• Menu designs and planning• Cooking instructions and prep notes• Weekly menu cycle planning• Nutritional dietary requirements and allergens

ONLINE ORDERING & SHOPPING

• Online stores• Customer deliveries• Customer collections• Menu management• Advance credit/debit card payments• Business account payment• Fully embedded into branded www• Production sessions and online reports• Fully integrated into StockLink

REPORTING

• Enterprise central reports• League tables• Dashboards and KPIs• Group weekly reports• Weekly business sheets• Profit and loss• Basket analysis• Sales reports with drill-down analysis• Real-time reports defined by date, location, product• Performance reports• Stock reports• EPOS alerts and warnings

StockLinkOnline

A smart, intuitive online operational solution that facilitates watertight controls, including POS management, stock reporting, cash management business sheets


LABOUR MANAGEMENT

• Employee records• Biometric clock-on/clock off• Time and attendance• Labour cost reporting• Staff performance report

GIFT CARDS

• Generate gift cards from Head Office• Gift card sales at point of sale• Expiry dates and top-ups• Gift card reporting• Gift Vouchers

CASH MANAGEMENT& REPORTING

• Cash Management • Issue POS and staff floats• Cash declare POS and staff• Cash declare reports• Management business sheets• Management P&L• Sales reporting

ROOM BOOKINGS

• Real-time guest management for pubs and hotels• Integrates to POS• Room booking diary• Guest registration • Guest invoice• Handles and tracks deposits• Automatically posts bills to the room• Records guest details• Occupancy and spend per guest reports• Invoices settled at any POS terminal or handheld device


• Group weekly reports• Dash boards• Enterprise head office POS reports• Enterprise head office stock reports• Estate POS management• Accounts export• Drill down reports to receipt level • Emailed snapshot daily reports

StockLinkHead Office

A head office management solution that gives you the big picture with illuminating real-time business intelligence


• Deliveries• Collections• Menu times • Integrates with website• Advanced payment by card• Account customers

• Online stores• Fully integrates to store sales• Real-time stock depletion• Third party app options• Third party API options

StockLink Online Shopping

Real-time online ordering and purchasing for faster, flexible, better sales


• Detailed customer screens• Multiple loyalty schemes• Points• Cashless• Discounts• Product promotions• Extensive loyalty reports• Bespoke customer letters• Loyalty timed events

• Loyalty rewards• Customer bonus rewards• Voucher redemption• Customer feedback cards• Smart phone integration• QR bar codes• Mifare• Swipe cards

StockLink Loyalty

A cost effective, highly-focused online marketing and promotions creator and analyser


SupportMannedhelpdesk

Third party support networks

Installations - ‘go live’ support on the day with remote/on-site

assistance

Remote troubleshooting

Managed services support

Own installation teams

Projectmanagement teams

On-site & remote project technicians, support and training

We are proud to partner with world

class manufacturers respected for the

quality and reliability of their hardware

and support


Want to find out more about our hospitality management

solutions - by design?

Call us on 01280 709400

Intelligent Business Systems St James Road

BrackleyNorthantsNN13 7XY

Tel: 01280 709400

[email protected]

Company registration number: 02603985

Hospitality Management Solutions - by design

CMYK 70/00/15/00 RGB 035/185/214 HEX #23B9D6

CMYK 75/15/20/00 RGB 028/163/194 HEX #1CA3C2

CMYK 80/25/20/05 RGB 000/142/178 HEX #008EB2

CMYK 90/40/30/25 RGB 000/100/127 HEX #00647F

CMYK 00/00/00/70 RGB 112/111/111 HEX #706F6F

Inspired2015

www.ibs-systems.co.uk

ibs inspired

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