ibs global customer support logging calls with ibs service desk
TRANSCRIPT
IBS Global Customer Support
LOGGING CALLS WITH IBS SERVICE DESK
IBS GLOBAL SERVICE DESK
Customers can log a Call with IBS Service Desk through:
Customer Portal
Phone
CUSTOMER PORTAL – LOG A CALL
AUTOMATICALLY RECEIPTS
When a Call is logged with Service Desk an email is automatically sent back to the Customer:
INCIDENT HANDLING
Service Desk will classify and prioritize the Call and assign it to the right competence group within IBS Customer Support.
A support officer will take action on the Call. Information back to the Customer will be published on the Customer Portal
and/or sent by email from the Call.
CUSTOMER PORTAL - VIEW
Home - summary of open Calls
Latest News - useful information
Log & Review Calls – search for open/resolved Calls logged by you or your organisation
Reports – we can provide the Customer with scheduled reports
Self Administration – update Contact Details and Change Password
Documents – useful information
ADD INFORMATION TO A CALL
The Customer can add more information by replying on a email sent from the Call or by adding a note to the Call on the Customer Portal.
WELCOME TO IBS CUSTOMER SUPPORT PORTAL
GLOBAL CUSTOMER SUPPORT TEAM