IBM GLOBAL CATALOG FACILITY

Supplier Guide to IBM Catalog Operations

Table of Contents

Catalog Quality & Guidelines .................................................... 3

Catalog Content Quality Standards .......................................... 3

General Guidelines for All Catalogs ................................................ 3

Guidelines for ShopOut Catalogs .................................................... 6

Product Images ............................................................................... 7

Item Names, Descriptions, and Keywords ...................................... 8

Multilingual Translations .................................................................. 9

GCF Price Variables Policy ........................................................... 10

Part Numbers ................................................................................ 13

GCF Business Rules ..................................................................... 14

Advanced Catalog System Capabilities .................................. 15

Packaged UoMs ............................................................................ 15

Product Relationships ................................................................... 16

Product Substitutions .................................................................... 16

Manufacturer Suggested Retail Price (MSRP) / Market Price ....... 17

United Nations Standard Products and Services code (UNSPSC) Classification (UNSPSC) ...................................... 17

Attribute Provisioning ............................................................. 20

Attribute translations ..................................................................... 20

Tiered Pricing ......................................................................... 21

Contract Pricing ...................................................................... 21

Product Suggestion Tool ........................................................ 22

Accessing Global Catalog Facility .......................................... 23

Catalog Process Steps ........................................................... 24

Uploading Your Catalog ................................................................ 24

Logging in to SSM ......................................................................... 24

Changing Your Password ............................................................. 24

Publishing the Customer Catalog .................................................. 25

Email Notifications – Catalog with No Errors ................................. 29

Uploading your catalog via sFTP .................................................. 30

Gaining sFTP Access.................................................................... 30

Catalog Environmental Information Program(CEIP) ............... 32

Valid Units of Measure for Catalogs ....................................... 34

Contacting IBM Catalog Operations ....................................... 34

Process Steps ........................................................................ 36

Substitute Products ....................................................................... 36

Steps to Upload Supplemental Files ............................................. 38

Export Files with Optimized Ontology ........................................... 41

Appendices ............................................................................ 45

Appendix B – Chemicals Table ..................................................... 50

Appendix C – Safety/Hazardous Items Table ............................... 52

Appendix D – Units of Measure .................................................... 53

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Catalog Quality & Guidelines

Catalog Content Quality Standards

All Supplier contracts that provide catalogs to IBM, reference and follow the IBM Catalog Quality Agreement that specifically outlines the guidelines and requirements of this document. Catalogs that fail to meet content quality requirements will be removed from the Global Catalog Facility (GCF) until the content is complete and optimized.

To maintain and ensure the highest quality standards for Suppliers using IBM’s Global Catalog Facility, we have defined the minimum quality expectations. IBM’s Global Catalog Facility and/or operations team evaluates all content submitted by each Supplier against these and many other quality expectations. The results of these evaluations are reported to the Supplier, the IBM Supplier Management Team and the IBM Supplier Relationship Manager. Items that do not comply with the quality expectations may result in a load error. All items that are loaded into the catalog facility will appear (or not appear) to users based upon quality designations which are determined during load analysis. Compliance with the following general guidelines will ensure that items are visible to shoppers – perhaps more prevalent than similar products or services.

General Guidelines for All Catalogs

The following guidelines apply to all catalogs:

1. All catalog Suppliers shall provide identification and characteristic data in ISO 8000-110:2009 compliant electronic format on any items covered in the contract for the purpose of creating a standardized master data

record. Your assigned IBM Catalog Manager will provide you with the required item attributes (to include properties and characteristics) identified per the United Nations Standard Products and Services Code (UNSPSC). The required attributes are based on the Electronic Commerce Code Management Association's (ECCMA.org) electronic Open Technology Database (eOTD) ISO standard and are subject to modification to support IBM's business requirements.

2. All content must be complete. Do not enter "TBD," "NA," “unavailable,” “- - -,” or other such entries within any field. Any catalog found with such entries will be disabled until it is ready for publication with complete details.

3. The “Product specification URL” must link to a Web page that is specifically defined to provide unique product details or specifications for the associated catalog item. These links can be utilized to complement the data expected by IBM. However, they may not be utilized as a substitute for proving data within your catalog feed. The linked Web page must never be a default Supplier Web page.

UNSPSC: United

Nations Standard Products and Services Code

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4. “Product lead time” must designate the normal expected number of days it will take for an item to ship once a Supplier receives a purchase order from IBM. Lead times are a search and comparison attribute for shoppers. IBM’s Catalog Operations Team evaluates Supplier lead times against expectations and industry standards for the associated UNSPSC.

5. The designated UNSPSC.org code must be exactly relevant to the associated product. Proper UNSPSC designation is required and essential to the handling, processing, search ability, classification, and availability of your products. Proper management of product classification is required per the IBM Catalog Supplier Agreement. Improper classification is likely to result in a product being made unavailable to shoppers. Catalog items with improper classifications will be disabled.

6. The IBM Buyer, who is responsible for the contract between IBM and the Supplier, will define the policy governing price changes. Every catalog can be configured to allow a price increase tolerance as requested by the IBM Relationship Manager. Any increase above this tolerance may, at the Buyer’s sole discretion, result in the item(s) not being loaded. All increases (regardless of tolerance) will be flagged and reported to the Buyer.

7. Buyer will define the expected load frequency for catalog refreshes (i.e. daily, weekly, monthly). This frequency will be communicated to Supplier. Catalogs, which are not refreshed as expected, will result in a daily notification to the Supplier and Buyer. If the catalog is not refreshed, it will eventually be disabled. No notification to Suppliers will be issued upon disabling of a dated catalog.

8. Buyer must authorize all product additions prior to the Supplier including the products in the file. The required authorization process is defined by the Buyer and the Supplier. All product additions will be flagged and reported to the Buyer.

9. All obsolete items must be removed immediately via a file refresh. Retaining obsolete parts will result in canceled purchase orders or manual PO maintenance by both parties. Suppliers can refresh their catalog as often as necessary to maintain product details, prices, and availability.

10. Price changes must be updated immediately. Delays in price updates will result in canceled purchase orders, blocked invoices, or manual PO maintenance by both parties.

11. Spreadsheet tabs must stay under the limitation of 65,000 rows of data. If you require more rows for any tab, you can add additional tabs as necessary to store your content. To add more tabs, simply number tabs sequentially. For example, the

Original tab is named "Contract Pricing" and "Products" but when multiple tabs

are used, the new tabs are named "Contract Pricing 1", "Contract Pricing 2", "Contract Pricing 3", or “Products 1", "Products 2", "Products 3", etc.

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12. All advertising and promotional material posted by Suppliers in the ShopOut catalog must be specifically authorized by the IBM buyer and covered under the governing contract with IBM. Additionally, Suppliers must not utilize any IBM logo or branding on their ShopOut site without specific and written permission from the IBM Corporate Identity and Design team.

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Guidelines for ShopOut Catalogs

The ShopOut catalog feature (also known as “Punchout”) takes shoppers to a catalog that is published and maintained on the Supplier's website. Shoppers select products from the catalog and upon “Check Out”, those items are returned to GCF.

Strategically, IBM does not support the utilization of ShopOut catalogs for indirect purchase activity. Limited exceptions will be granted in support of ShopOut sites that provide unique functionality that is not appropriate for hosting within the GCF. Use of the ShopOut catalog format requires preplanning authorization by the IBM Buyer and Catalog Operations Program Manager.

1. Only authorized products may be made available for selection or review by shoppers. Buyer must authorize all new products in writing. The required authorization process is to be defined by Buyer and Supplier. Buyer will monitor all new products to ensure compliance.

2. Change summaries are to be provided to, and authorized by the Buyer prior to being activated. The required authorization process is to be defined by Buyer and Supplier.

a. Product additions

b. Product deletions

c. Price increases

d. Price decreases

e. Date the changes will be made effective

3. Price changes are to be refreshed immediately. Delays in price updates will result in canceled purchase orders or manual PO maintenance by both parties.

4. Digital certificate updates or changes to an IP address on a Supplier's website must be coordinated with the IBM Catalogs Operations Team. Failure to do so will result in shoppers’ loss of access to the Supplier's catalog. Supplier must contact the IBM Catalog Operations Team (catinbox@in.ibm.com) to schedule certificate updates 72 (business) hours prior to implementation and/or expiration.

5. Changes to the ShopOut URL must be communicated three business days prior to any updates.

6. Supplier must provide the same level of product detail as defined in this document for GCF hosted products.

7. Supplier will provide valid shipment lead times per product. Lead-time is the expected number of days prior to shipment once the PO is received by the Supplier.

ShopOut When the

ShopOut feature is enabled, access to the Suppliers Internet catalog becomes as simple as clicking on the Suppliers name in the Buy on demand application.

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Product Images

Images are an extremely important part of the catalog shopping process and have been deemed the Number One Impact to Shopper Satisfaction. For more information please review Importance of Images within Catalogs in the Appendix.

The GCF provides two options for provision of images.

A. Option A is to enter a full URL in the catalog template that links to the location of an image on a server of your choice. This option is recommended if you utilize an image hosting service or your products are viewed via multiple catalog solutions. If utilizing this option, the Supplier is responsible for ensuring they have full rights to reference the images.

B. Option B is to define only the image file name in the catalog template and upload the image files to GCF. Image files should be zipped (.zip format only) prior to uploading. Option B is preferred as it provides better response time for shoppers.

Please note the following guidelines regarding images:

1. Uploading or referencing images within your catalog data indicates that the Supplier either owns the image or has the rights to utilize the image.

2. All non-service items are expected to have at minimum a primary image of the actual product.

A URL to a default or logo image may only be provided for service items. A service is considered to be a non-tangible item purchased for a defined duration. Do not provide any type of logo or company name/mark image or image URL for non-service items. The provision of images for non-service items is not intended as a brand recognition tool. Any non-service item found in the catalog facility with such a URL will be removed, and the catalog may be disabled.

3. The provided URL must be to an image file. Never provide a Web page link as the image URL. The catalog load will be rejected if any image URL does not end with a valid image file extension. If you are providing image URLs, the file name must end in one of the following extensions:

a. jpg

b. jpeg

c. png

d. gif

e. tif

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4. A total of six image links can be provided per product. The first image provided is considered the primary image and will be utilized as the default on item previews and to create a thumbnail image for display in search results. Secondary images will increase the content quality designation of an item. The same image URL may only be provided once per product. Duplication of image URLs for the same product will result in item load failures.

5. The process for video, flash and media files is the same as loading any other document such as jpg, ppt or pdf. Do not reference non-image files in the image columns of the catalog template. Specific columns are provided for referencing these. The file name is to be placed in the Technical Document column and the actual flash/media file will be placed in a zip file and uploaded to GCF. Non-image media files will be displayed as a link on the item details page. When a shopper clicks the link, a new browser window will open and the media executed.

Item Names, Descriptions, and Keywords

When a search is executed by a shopper within the GCF, the system considers the following fields: item name, item description, Supplier part number, OEM part number, manufacturer name, promotional messages, eOTD text attributes, and search keywords. GCF will evaluate content to determine unnecessary duplication. This effort is imposed to ensure shoppers can easily review and understand item names and descriptions without deciphering cryptic part numbers or other information within these attributes.

1. Enter part numbers in their designated fields only. Do not provide part numbers in the item name, item description or search keywords fields. If a product is to be associated with a different product, utilize the Relationships feature to promote the related product.

2. Do not duplicate item names within the item description. The item description should provide detailed elaboration of the product or service, its usability, and the specifications and features that are not provided in the dedicated attribute fields.

3. Do not replicate attributes, characteristics, or other details that are specified in dedicated fields. It is important to understand that shoppers are much less likely to read your important information if they notice duplication or unnecessary details provided out of context or in unexpected locations.

4. Do not utilize acronyms that are not known to the general and global community. Examples of acceptable acronyms include: IBM, MS, HP, mb, kb.

5. When defining search keywords for products do not include any term that is already within the item description, item name, part numbers or eOTD text attributes. To ensure the quality and usability of the data provided, it is important to ensure that data is not duplicated across attributes fields. Our quality designation process will evaluate provided keywords to determine if there is duplicity.

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Multilingual Translations

In GCF, multiple translations can be provided to describe the items in a catalog. English translation is mandatory for all catalog items and must always be provided. Translations to Spanish, German, French and Chinese can be selected depending on the characteristics of the catalog items and the needs of the catalog users. Refer to the table below to select the right

header for each language as these translations are provided in the IBM Catalog Template. Contact your Catalog Manager for adding more languages not listed below.

Figure 1. Example of Item names and descriptions provided in English and German

For English: Item Name_en-US Item Description_en-US Environmental Information Supplier Promotional Message

For Spanish: Item Name_es Item Description_es Environmental Information_es Supplier Promotional Message_es

For German : Item Name_de Item Description_de Environmental Information_de Supplier Promotional Message_de

For French: Item Name_fr Item Description_fr Environmental Information_fr Supplier Promotional Message_fr

For Chinese: Item Name_zh-CN Item Description_zh-CN Environmental Information_zh-CN Supplier Promotional Message_zh-CN

Note:

1. All catalogs must include the English column with content. If content in English translation is not available, Supplier must paste the local language into the English column as well.

2. If other local languages are required, then Suppliers must request this through their respective Catalog Managers to be configured in the system.

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GCF Price Variables Policy

The GCF Price Variables policy refers to the requirement that an IBM supplier must update product 'Price variables' & 'Uplift' details in the 'Price variables' tab of the catalog load file and ensure that those values are kept up to date. IBM implemented this requirement to gain visibility to various ‘price variables’ that are defined within the ‘Catalog unit price’ of the product as per supplier’s product pricing structure. While suppliers are aware of various price variables, our tool has previously not collected this data to make it visible to our users. Supplier compliance to this requirement will ensure that their products in the catalog will have the highest possible visibility to the requestor’s and enables long term business partnerships.

To enable this requirement, the supplier:

1. Must define ONLY those price variable values that are already included within the catalog unit price. For example, any fees that are appended in invoice later should NOT be defined in the 'price variables' tab.

2. Must define the mandatory ‘Uplift’ price variable if a re-seller or distributor. For manufacturers, Uplift numerical value should be defined as ‘0’.

3. Must define the mandatory ‘Shipping fee’ price variable. Exception #1 - The supplier appends shipping fees in the invoice later. Exception #2 - The IBM logistic team takes care of product shipping. This is not applicable if the product is delivered electronically.

Note: This policy is applicable for the purchasing of 'Products' only. This is NOT applicable for those items that are

of 'Services or maintenance or warranty', 'Rental purchases,' etc.

Definitions

Price variables: Fees that are defined within the catalog unit price as per supplier's product pricing strategy.

Example: Shipping fee, Duties, Taxes, Environmental fees, Handling fees, Documentation fees, Insurance etc

Uplift: Supplier's profit margin, including their operating cost.

Base Price: Supplier's purchasing cost of product from their source. Shipping fee: The transportation cost of the bought product. Handling fee: The labor cost involved such as loading / unloading charges, etc. Documentation fee: Fee associated with completing registration or paperwork arising from the buy. Example: buying software with a legal registration cost. Environmental fee: The cost of recycling of the products at the end of their useful lives.

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Customs fee: The cost you need to pay according to a country’s customs rules. Taxes: Local government taxes that may be applicable.

Guidelines to Define 'Price variables' & 'Uplift'

1. As a first step, Supplier should identify various price variables & values that are built into the 'Catalog unit price' as per supplier's product pricing structure.

2. The values for Uplift & various Price variables can be defined either as an 'Absolute' type OR as a 'Relative' type in the format as follows:

Absolute type: price_variable_XXXXX where XXXXX describes the price variable name. Contract id must be specified while defining a price variable that is of 'Absolute' type, so that the currency of the respective contract id will be considered. Relative type: pr_variable_XXXXX where XXXXX describes the price variable name. Relative values are defined as % on the Base price.

Note:

List of price variables are pre-defined within the load file.

If supplier has a new type of price variable, one must contact GCF catalog manager to add the new price variable in the load file.

3. While defining Price variables & Uplift, it will always contain two components:

a. Component #1

i. Catalog ID

ii. Contract ID

b. Component #2 - any combination of the following

i. Classification Group ID

ii. Manufacturer Name as provided by supplier in Products tab.

iii. Supplier ID (absolutely necessary in support of MRBs and consolidated catalogs where multiple suppliers ID are involved).

iv. OEM Part Number

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Example:

The below attached screen capture illustrates how price variables are defined with in the 'Price variables' tab of the load file. Also, indicates 'Order or precedence' that is considered if there is same price variable attribute (Example: Shipping) defined at multiple levels.

Figure 2. Price variable tab of the load file

Figure 3. Price variable tab of the load file; order of precedence: <lowest>item, additional triggers, contract, catalog, supplier <highest>.

Please contact IBM Catalog manager for questions or clarifications with regard to these guidelines.

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Part Numbers

1. OEM part numbers must be the actual and unmodified part number designated by the manufacturer. Catalogs with non-original OEM part numbers will be disabled.

2. OEM part numbers and "Supplier part number" should only be the same if the Supplier is the true OEM.

3. For service items, “Supplier part number” and “OEM part number” should be the same.

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GCF Business Rules

The IBM Procurement Catalog Operations Team has implemented the following business rules for governing catalog content and the IBM Global Catalog Facility will enforce these rules as catalog updates are received. The catalog data loader will reject any catalog update that contains content that violates these rules.

Business rules are as follows:

Title Description

Rejection of Invalid or Incomplete Content GCF will analyze and reject invalid or incomplete Content for any field. Example of invalid content include entries such as: "N/A", "...", "UNKNOWN", "TBD", or any suspected repetitive character entries. Such input is a violation of the data quality agreement between IBM and our Suppliers

Rejection of Restricted Characters GCF will analyze and reject the following restricted characters: <,>,',",& for any field except for Item Description and Item Name (as they may contain HTML content)

IBM Approved Unit of Measure (UoM) GCF will analyze and reject any Unit of Measure (UoM) that is not listed in the IBM approved UoM List per the Supplier Guide to IBM Catalog Operations.

Valid Manufacturer Name The data quality agreement between IBM and catalog Suppliers mandates the identification of the actual manufacturer name. Numerical (only) values for manufacturer names will be rejected. Manufacturer names must be a minimum of 3 characters

Manufacturer OEM Part No Must be a minimum of 3 characters.

Enforcement of Mandatory Columns GCF will now enforce the pre-defined mandatory column requirements (the columns with red headers in the catalog template).

Rejection of Invalid UNSPSC GCF SSM loader will ignore a catalog item with an invalid UNSPSC while it will continue to process and load all valid items. The rejected classificationGroupIDs will be flagged as a warning in the Catalog Load Report. Suppliers are mandated to resolve all Load Report warnings within 15 business days.

Table 1 New business rules

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Advanced Catalog System Capabilities

To ensure shoppers have the best experience and are able to locate required items, the following advanced functional features are expected to be utilized when appropriate. If you require assistance compiling your catalog data for these features, please contact your IBM Catalog Manager or anyone on our Catalog Operations Team.

Packaged UoMs

Combo Unit of Measure–Package Unit of Measure/Package Quantity The so-called Combo Unit of Measure is to be used in cases a particular item is not supplied separately, but several ones are bundled, may it be box, crate, case, or tank for liquid formats. The accepted Combo UOMs are listed below.

Combo UOM Code Description

BOX Box

BUN Bundle

BX Box

CAR Carton

CAS Case

CR Crate

CS Case

LOT Lot

PAC Pack

PAK Pack

PAL Pallet

SET Set

TNK Tank

Usage of incorrect UOM will result in an error message. In cases when a Combo Unit of Measure is selected, including the appropriate Package Unit of Measure and Package Quantity that indicates the content of the selected package format are mandatory as well. Any approved UOM can be used as Package UOM without restriction, but it cannot be identical to the Combo UOM. Besides the UOM, Package Quantity also has to be included in the respective column in order to properly indicate the package content, see an example below:

UOM Package UOM

Package Quantity

BOX PC 500

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Please note that in case the Package UOM or Quantity is missing, that will result in an error message and the catalog content upload will fail.

Product Relationships

Kit Relationship

The Kit Relationship indicates that the referenced products must be purchased together. This feature is useful, for example, in identifying all components of a computer or a new hire kit. The Products tab must have a product line/part number for the kit. The Relationships tab would then be utilized to identify all other products that are to be included in the kit. When a shopper selects the kit item, all associated items are added to the cart automatically. The price of the kit item is the sum of all included parts or is it specifically defined on the pricing tab:

1. Kit Mandatory: The master item and all items included in the kit will be passed to the cart and must be ordered. Items cannot be deleted from the shopping cart.

2. Kit Optional: The master item and all items included in the kit will be passed to the cart, but items can be removed from the cart prior to submitting the order.

Accessory Relationship

The Accessory Relationship (also known as recommended products, cross-sell, and product association) allows you to define any number of products that will be displayed to the shopper as they review the details page for a specific product. For example, as a shopper is reviewing the details of a printer, it is appropriate that the associated print consumables, necessary cables, and accessories be displayed for easy selection.

Product Substitutions

Product Substitution is a feature introduced in GCF that enables the supplier to substitute

strategically sourced items for name brand or other alternative (targeted) products.

Product Substitution Rules

1. Supplier must be able to define products within their catalog which are to be substituted.

2. On the Item Details page of the original item, there must be a message to the shopper that a substitution will be made.

3. On confirmation from the user, the Substitute product should be added to the cart and on negative confirmation, none should be added to the cart.

See steps to Substitute Product in the Process Steps section of this document.

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Manufacturer Suggested Retail Price (MSRP) / Market Price

1. MSRP (also known as Market Price) is the price that the item would normally be sold to the general public excluding any IBM discounts.

2. The MSRP is expected for all non-service items.

3. The MSRP and the item price are rarely the same. Our Catalog Operations Team will monitor these anytime our system sees that the two prices are the same.

United Nations Standard Products and Services code

(UNSPSC) Classification (UNSPSC)

Supplier is to provide IBM approved UNSPSC regardless of UNSPSC version. If the UNSPSC being used by the supplier is not IBM-approved, then the supplier is to contact their

respective IBM Catalog Analyst.

1. Please visit the UNSPSC Web site for details regarding the UNSPSC process and a list of UNSPSC codes.

2. Invalid UNSPSC assignment is likely to result in products being unavailable to shoppers.

3. If you require assistance with UNSPSC selection, contact your IBM Catalog Manager.

eOTD Attributes

1. The NATO Codification System (NCS) has expanded far beyond its original scope. It is integrated with international standards and modern logistics systems.

2. The NCS has become the industry standard via the ECCMA (Electronic Commerce Code Management) Open Technical Dictionary (eOTD).

3. The ECCMA Open Technical Dictionary (eOTD) is an open technical dictionary of cataloging concepts used to create unambiguous language independent descriptions of individuals, organizations, locations, goods and services using property-value pairs

4. eOTD is an industry ISO standard that has been universally adopted:

ISO 22745 describes the eOTD and its architecture

ISO 8000 embodies a certification process for e-commerce catalogs similar in concept to the ISO 9000 series

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Comparison

eOTD UNSPSC

Acronym for the ECCMA Open Technical Dictionary

A Standardized, structured coding system that will uniquely identify items by their specific properties

Acronym for the United Nations Standard Product and Services Code

UNSPSC is a coding system classifying both products and services

A limitation of the UNSPSC is that it does not define any properties and no definitions are given for classes

Coding Detail

Are the two items the same?

UNSPSC Name

44121615 Stapler

UNSPSC Name

44121615 Stapler

Color Brown / Black

Material Metal/Plastic

From: A “Wish list” of all attributes/Properties we would like to be reflected in our code

To: A defined ECCMA class with associated properties standard across the industry

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ESCI ESCN 41866 COMPUTER: DIGITAL

ESPI ESPN

026238 INTERFACE TYPE

000526 UNIT DESIGN

021528 TYPE/MODEL DESIGNATION

000349 APPLICATION DESIGN

020244 HIGHEST DISPLAY CAPABILITY

016087 DATA STORAGE CAPACITY

017241 MEMORY EXPANSION

006294 MEMORY SIZE

026692 PROCESSOR CHIP TYPE

020950 PROCESSOR CLOCK SPEED

017796 RANDON ACCESS MEMORY SIZE

024501 SPECIFICATION/STANDARD DATA

PC Model PC weight

Processor type

Processor speed

Processor FSB speed

Processor Cache

Memory size

Memory type

HDD Capacity

HDD data transfer rate

Optical Drive

Modem

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Attribute Provisioning

Item attributes are used in GCF to enable advanced search and comparison functionality. The definition of mandatory attributes for a given item is based on the UNSPSC code assigned to it; therefore different types of products might require different types of attributes to be defined. Additionally, the number of required attributes can vary from one item to another depending on the characteristics that differentiate each item from others on its category. As attribute values can usually be expressed in different ways values are normalized by means of using a standard data type and a pre defined unit of measure.

Ask your Catalog Manager for a definition of the attributes that are mandatory for your catalog items and the specific procedure to follow to provide them in the IBM Catalog template.

Attribute translations

Numeric type attributes (i.e. decimal, integer) do not require translations. For text or string type attributes (i.e. color), multiple translations are allowed in GCF. English is mandatory for all attributes and must be included regardless of the main language used in the catalog. Refer to the list below for the appropriate header names to be used in the IBM Catalog template according to the languages provided.

Figure 4. Example of attribute values translated to English, Spanish and French

For English Value_1_en-US

Value_2_en-US

etc.

For Spanish Value_1_es

Value_2_es

etc.

For German Value_1_de

Value_2_de

etc.

For French Value_1_fr

Value_2_fr

etc.

For Chinese Value_1_zh_CN

Value_2_ zh_CN

etc.

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Export of Ontology Optimized Catalog

The Ontology Optimized Catalog report provides Catalog Managers, Suppliers and Procurement Sourcing with an optimized content output designed to assist them in evaluating and providing missing ontology details. This report extracts the latest catalog content loaded to IBM's Global Catalog Facility while pre-populating the "Attributes" tab of the template. The content owner can utilize this file to "fill in the blanks". Once the updates are completed (fully or partial), this file can be reloaded to GCF.

The pre-populated data includes all expected attributes for each product within the catalog.

Mandatory Attributes

Attribute Value type

Attribute UoM

Note: The manufacturer names have been normalized within GCF. The exported file will contain the normalized manufacturer names. For example, if the manufacturer name was provided as “IBM Corporation”, the system will normalize this to “IBM”.

The file with optimized ontology can be exported for any catalog by logging into the https://contentportal.quadrem.net/qcdms4/ssm_GCF Self Service Module (SSM) and following the steps in the Export Files with Optimized Ontology section of this document.

Tiered Pricing

Tiered pricing is a discount based upon the quantity of items the user purchases and as defined within your contract with IBM. If tiered pricing is defined, the GCF will automatically apply the discount based upon the quantity entered by the shopper. The defined unit price of an item is applied until the first tiered quantity is reached.

Using the example below, the unit price of $12 USD is applied for quantities less than 10. For quantities of 10-19, the price of $11.50 USD is applied. For quantities of 20-29, the price of $11 USD is applied and so forth.

Figure 5. Tiered pricing

Contract Pricing

The GCF catalog file template is designed to reduce maintenance by eliminating the need to provide an upload file for each catalog. The new template allows the Supplier to define a single master list of all products that they sell to IBM globally. The template also provides the ability to

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define contract pricing which includes a unit price, currency, tiered discounts and more for each item that is to be available to a specific contract. If an item is regional, or otherwise restricted, an entry in the Contract Pricing tab is only to be included for those contracts where the item is to be available. This new approach allows for many catalogs to be combined into a single feed.

For example, if you have contracts for China and India, it is not necessary to separate the contracts into two files. By populating the required fields in the Contract Pricing tab and including the Contract ID for each part number; the items will be separated accordingly after upload. There are configurations that occur within the application that will separate the part numbers based on the contract.

The contract pricing is used to identify (for each contract) which products are available to that contract and at what prices. In the catalog file template, these are listed under the products tab. It will be a single catalog for all available items. There will be no prices on the Product tab because pricing is always contract based and can vary along with the currency and tiers.

Product Suggestion Tool

The Product Suggestion Tool (PST) feature allows shoppers to suggest products to add to existing catalogs. These suggestions are emailed directly to the Supplier. Once the Supplier adds the product to the catalog, they are to notify the shopper who requested the addition of the related part number. The requester can then access the item with the help of Quote

#/Response # provided by the supplier for hands-free processing. The PST feature can also be utilized with Suppliers who provide proposals to a defined SOW.

Prerequisites

1. The IBM Sourcing Owner must have a procedural document in place with the Supplier who defines the rules for responding to suggestions by shoppers.

2. The Supplier must provide the IBM Catalog Manager with a dedicated email address for distribution of product suggestions and related inquiries.

3. The PST feature is only available for Suppliers who have been enabled to participate based upon direction from the Owning Sourcing Buyer.

Process:

1. Sourcing Buyer advises Catalog Operations Team to enable Supplier for participation in PST function.

2. Catalog Operations Team enables Supplier within GCF (must have unique Supplier email ID for PST).

3. If requester cannot find the desired product or service, he/she will be provided with a suggestion form. Requester completes the suggestion form, select the

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commodity/category, selects Supplier from a provided list of Suppliers who currently provide catalogs for the indicated commodity.

4. If the added product will not be available for general purchasing by all shoppers, the Supplier must include a "response number" (see V7 Template). By the Supplier including a response number in the catalog item details, the item will not be visible to the general public. It will only be accessible by someone searching for the specified response number.

5. Requester adds item to cart, returns items to Bond and completes checkout.

For more details on participating in the PST program, please contact your IBM Relationship Manager or the IBM Catalog Operations Team at catinbox@in.ibm.com.

Accessing Global Catalog Facility

The Self Service Manager (SSM) is a web-based portal application that allows Suppliers to upload their catalog to IBM for publication within GCF. SSM will validate the format and content when uploaded. Your Catalog Manager (CM) will provide you with the web site link and login credentials for your SSM account during your initial training.

24

Catalog Process Steps

Uploading Your Catalog

Logging in to SSM

To log into SSM using credentials you received from your IBM Catalog Manager:

1. Type your username in the “Username” field.

2. Type your password in the “Password” field.

3. Press the “Login” button.

Changing Your Password

If you have forgotten your password and would like a new one emailed to you,

1. Click the “Forgot your password? Click here” link.

2. A new window is displayed requesting your user name.

3. Type your user name in the “Username” field.

4. Click the “Send Password” button

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Publishing the Customer Catalog

To publish a catalog:

1. Click the “Supplier” tab.

2. Select “Standard Workflow” from the menu list.

Note: All required fields are marked with an asterisk (*).

3. Confirm the Supplier ID.

Note: The Supplier ID defaults to the associated login credentials.

4. Enter the Customer ID for whom the export file is created

a. Option 1: Type the Customer ID in the “Customer ID” field. For most circumstances, the Customer ID is “IBM”.

b. Option 2: Use the “Search” button/binoculars ( ) to search for the Customer.

5. Confirm the “Update Type” is “Replace” to update the content of an existing catalog with new content.

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Note: The existing catalog is not deleted during this process. The content of the catalog are only replaced with the content of the new file. The actual ID of the catalog remains the same (does not change).

6. Click the “Next” button to continue.

7. Enter the Catalog ID

a. Option 1: Type the Catalog ID in the “Catalog ID” field.

b. Option 2: Use the “Search” button/binoculars ( ) to search for the Catalog ID.

8. Enter the Contract ID

a. Option 1: Type the Contract ID in the “Contract ID” field.

b. Option 2: Use the “Search” button/binoculars ( ) to search for the Contract ID.

9. Click the “Next” button to continue.

10. Accept the following default values:

a. Format of Input File: Excel/IBM Template

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b. Source Unit of Measure: ISO

c. Import Classification System: UNSPSCAll

11. Click the “Next” button to continue.

12. Click the “Browse” button to upload the catalog from your computer.

Note: Depending on the selected import format, you may need to upload different counts of files and file types.

13. Enter the date the catalog will be published in the OPC into the “Activation Date” field

a. Option 1: Click the Calendar button ( ) to select a date.

b. Option 2: Type the date in the following format: MM/DD/YYYY.

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14. Click the “Next” button to continue.

15. When screen refreshes click the “Refresh” button repeatedly until all steps in the process finish. As a Supplier you will also receive email notifications once the process is complete. System will display one of the following messages:

a. Finished Successfully

b. Finished Error

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Email Notifications – Catalog with No Errors When uploading your catalog file, SSM verifies that there are no critical errors before accepting the file. Once your file is accepted, additional evaluation is performed to identify any missing content based upon IBM requirements. The results of this evaluation and a summary of the process will be emailed to you.

Email Notifications – Catalog with Errors

If your catalog load file contains errors, SSM will provide you with a message similar to the one below.

1. Scroll to the bottom to access the Error Report.

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2. Click on “View Report” link

3. The report details are necessary to understand the cause of the load error(s).

4. A comprehensive report is provided that includes what kind of error it is, which product has errors, etc.

5. Review validation errors, correct issues and attempt to publish again.

Uploading your catalog via sFTP

The standard process for uploading catalog content is to utilize the Self Service Manager (SSM). However, some IBM Suppliers with a large numbers of catalogs and frequent updates prefer to utilize a more automated process. IBM currently offers sFTP option for automated transmission of catalog content. This alternative sFTP process is only available to Suppliers who

Have shown their ability to comply with IBM's quality expectations Have the proper IT support to generate automated builds of the described file format for

transmitting via sFTP Have a well-structured process and the resources to monitor the catalog error and load

reports while taking swift action to resolve issues Have committed to being responsive to modifications in eOTD attributes and other data

quality requirements

Gaining sFTP Access

Please note that the sFTP process requires Excel spreadsheets. The following steps are required for obtaining sFTP access:

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1. Supplier provides written (email) request to their assigned IBM Catalog Manager (CM).

2. The CM concurs that the Supplier meets the criteria listed above.

3. The CM submits an authorization request to the IBM Catalog Management Team.

4. If approved, the CM will be provided with sFTP credentials for the Supplier.

5. CM will provide the Supplier with the credentials and connection details for transmission of the catalog(s).

6. CM will provide Supplier with details on the sFTP upload process.

7. Supplier and CM will work together to test the upload.

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Catalog Environmental Information Program(CEIP)

Suppliers are encouraged to participate in the IBM Catalog Operations. Environmental Information Program which allows you to provide self-defined product level environmental information within your catalog. This information is provided to shoppers and is an available search criteria and a comparison attribute. Information provided is solely that of your organization and publication within the IBM Global Catalog Facility does not indicate IBM concurrence or agreement to the validity of the information or method used to derive the information. Item level environmental information should be specific and void of vague terms such as "green", "environmentally preferable", "eco-friendly", "sustainable". Examples of acceptable item level environmental information are as follows:

”Contains 30% recycled content”

”Energy START certified”

”ROHS compliance”

”Product not contains CFC”

”FCC Class certified” Suppliers may begin providing environmental information within their catalog feed at any time. The environmental information to be provided for the column called ‘Environmental information’ on the ‘products’ worksheet of the item load template.

However, this information will not be visible to shoppers until the supplier has accepted the terms for participating in this program. Main product outlook:

Item details outlook:

For details, contact your IBM Relationship or Catalog Manager.

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Provision of Chemicals

Suppliers can provide attachments for any item in their catalog (i.e. pdf, video files, .doc, .xls, and others). Items that are classified (by UNSPSC) as chemicals require the inclusion of safety data sheet documents based upon global standards. The chemicals and lead acid batteries listed in the Chemicals Table (Appendix B) require flagging as chemicals within your catalog load file (see “Products” tab). Lead acid batteries include batteries used as uninterruptible power supplies (UPS). These chemicals and lead acid batteries cannot be listed in the ShopOut catalogs. If you have a question regarding whether or not an item in a catalog is a chemical, please contact Arthur T Fong at: fonga@us.ibm.com.

Provision of Safety/Hazardous Items

The purchase of certain tools and equipment can introduce hazards in the workplace. Other items may require specialized knowledge for the user to safely use or operate them. To minimize the potential for increased risk or injury, IBM requires an occupational safety and health review and approval purchase before the purchase of these tools or equipment. To ensure the necessary review and approval of tools and equipment posing safety concerns, items in the Safety/Hazardous Items Table (Appendix C) must be flagged for occupational safety and health review in Buy On Demand catalogs.

Items requiring occupational safety and health review cannot be listed in ShopOut catalogs.

Supplier Promotional Messages

The Supplier Promotional Messages functionality allows the Supplier to provide a product level promotional message only for agreed upon promotions that are approved by the IBM Buyer. See rules below:

1. This feature is not to be utilized without express consent of the IBM buyer.

2. Messages must be limited to 254 characters.

3. Message will display when the user hovers the mouse over the promotional information icon. It is also displayed on the item details page and on product comparison screens.

4. Contents of the promotional messages are analyzed when a shopper executes a search.

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Valid Units of Measure for Catalogs

Every catalog item must have a valid unit of measure assigned. See the Unit of Measures (Appendix D) the list of valid UoMs allowed within the GCF. Use of any other UoM will result in a catalog load failure.

Contacting IBM Catalog Operations

Please direct all questions to the IBM Catalog Operations Team at catinbox@in.ibm.com.

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Frequently Asked Questions

Find additional details in the FAQ document for catalog Suppliers that are posted on the IBM Catalog Operations web site.

Essential and Reference Links

Catalog Operations Team email ID: catinbox@in.ibm.com IBM Catalog Operations Web site http://www- 03.ibm.com/procurement/proweb.nsf/ContentDocsByTitle/United+States~IBM+Global+General+Procurement+catalog+operations Supplier FAQs http://www- 03.ibm.com/procurement/proweb.nsf/objectdocswebview/fileibm+catalog+operations+frequently+asked+questions/$file/gcf_Supplier_faqs.pdf Supplier Guide to IBM Catalog Operations http://www- 03.ibm.com/procurement/proweb.nsf/objectdocswebview/fileibm+catalog+operations+Supplier+guide/$file/gcf_Supplier_guide.pdf Catalog load Template http://www- 03.ibm.com/procurement/proweb.nsf/objectdocswebview/fileibm+catalog+operations+Supplier+template/$file/gcf_Supplier_template.xls Importance of Images http://www- 03.ibm.com/procurement/proweb.nsf/objectdocswebview/fileibm+catalog+operations+images+catalog+items/$file/images_catalog_items_2009-07-03.pdf Self Service Manager Link and access credentials provided by your IBM Catalog Manager.

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Process Steps

Substitute Products

User Case

“Supplier A” is providing other branded product like “Supplier B” Ink cartridge and “Supplier A” removes it from catalog. Users start searching for that product somewhere else. Instead of removing the product from Catalog, “Supplier A” can keep the branded product in the Catalog and get them substituted by any other branded or non-branded product which Sourcing determines so that whenever user selects Ink Cartridge, the Substitute product will be available to user.

Step 1: Select the Relationship tab of the SSM load template

Step 2: Add the new relationship type: "substitute" in the Products tab of the Template

Figure 6.Products tab of template

Step 3: In Column B: ‘Supplier Part #’ NCR90790003 is a substitute product for Part #s NCR90790001 and NCR90790007 is a substitute product for Part #s NCR90790002, so the Relationship tab will have data setup as follows:

Figure 7. Relationship tab of template

In Column D: ‘Related Part Number’ has the substitute item # for those items which are being substituted in Column C ‘Part Number’ and Column E: ‘Relationship Type’ will have ‘substitute’ as the relationship type.

How it works in GCF?

When User adds to cart the Substituted product ‘Confirm product substitution’ message is displayed with ‘Continue’ and ‘Cancel’ for response.

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Above, only one Substituted product is selected and the message is displayed for one product substitution. Upon ‘Continue’ response from the User, the Product is added to cart and upon ‘Cancel’ none of the product will be added to cart.

When user selects both the substituted product then message is displayed with 2 product details:

Cart View: The Substitute Products will be added to the cart. And if the users opt for Cancel then neither Substitute nor Substituted product is added to cart.

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Steps to Upload Supplemental Files

1. Supporting files include images, pdf, videos, etc and are the file names referenced in the catalog load templates (image and technical document columns).

2. Log into SSM.

3. Click on “Upload Supplemental Files”

4. Clicks on “Browse” to select the supplemental file(s). Zipped files are recommended for multiple files and must be in .zip format (.rar is not supported). The zipped file will automatically unzip once uploaded.

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5. The file names must be referenced in the catalog load template exactly as they are named within the zip file. The references are case sensitive.

Example:

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Export Files with Optimized Ontology

1. Log into the https://contentportal.quadrem.net/qcdms4/ssm_GCF Self Service Module (SSM).

2. Change your assignment to the targeted Supplier by clicking your name in the top right corner of the screen.

3. Click the "Content Services" tab at the top of the page.

4. Mouse over the "Scheduling" link and select the "Catalog Export".

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5. Supplier ID, customer ID = IBM, and Catalog ID will be populated

6. Click on Refresh and select the last version

7. Contract ID is not a mandatory field so you may exclude this field.

8. Select "Excel/IBMTemplateFormat1" from the Export Format list of options.

9. Enter a Output File Name for the export. Be sure to include ".xls" at the end of your file name.

10. Choose a language if appropriate. Note: All exports will include the English translation. This selection only applies to any additional language you would like to include in the export. If you choose a translation that has not been loaded by the Supplier, the associated columns in the export file will be empty.

11. In the "Notification Email Address" enter your email address or that of someone who has access to SSM.

12. On the provided form, enter a job name i.e. Catalog ID

13. Click "Execute".

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14. You can also click on "Schedule Job" to schedule the job for a future date. The scheduler will allow you to re-run the job every day, week or month.

15. If you choose to execute immediately, wait a few minutes and the file will appear. Otherwise, watch your email inbox for the report.

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16. Open the file and go to the Attribute tabs.

17. Look for the attribute value column where the cells are blank. Input the missing values for the related attributes.

18. Upload the modified file. Note: Files can be loaded with partial attribute data. IBM would prefer that the data is updated as often as the data is collected.

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Appendices

Appendix A Importance of item images within IBM’s catalog facility

Appendix B Chemicals Table

Appendix C Safety/Hazardous Items Table

Appendix D Unit of Measure

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Appendix A – Importance of Item Images within IBM’s

catalog facility

Why all the fuss over item images?

Images are an essential element of every e-commerce web site. If unable to capture the attention of potential customers and illustrate your products, the audience will find an alternative solution to their need. If a shopper must phone for assistance to ensure proper catalog item selection or, worse yet, they select the wrong product, we have failed to implement a true hands-free solution. In many cases, a simple image could have prevented this scenario.

When shopping online, nothing provides more peace of mind than an image that reinforces your perception in what you are about to invest. Conversion rates on ecommerce Web sites are approximately 80% higher for the same or similar items compared to those with no image. For our internal marketplace, images are worth a thousand words man hours. Boosting shopper confidence equates to a reduction in the time and frustration with completing a transaction. Our goal is to ensure each catalog order is correct the first time; without the shopper requiring assistance with additional details.

IBM Catalog Operations has completed work to ensure our internal systems can now display multiple images for catalog items. As we proceed, we will continue to expand our focus by targeting additional areas that will improve the quality of our catalog solution. Yet in regard to usability and shopper confidence, none has a greater impact than that of item images. As a team, we must ensure our suppliers realize the positive impact that images have on the experience for our requesters as well as the potential impact on their sales and customer satisfaction.

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Illustrating the importance of images for IBM's marketplace

Citing the importance of images for IBM's global marketplace

A picture is worth a thousand online sales.1

Product images empower users to find and buy what they’re after. It can improve the overall ease of use and conversion rates.2

One of the most effective--and overlooked--ways to differentiate yourself from the competition and improve conversion is to optimize the images.3

Having high quality product images can be the difference between a sale and an exit.4

Images entice the users to click through and purchase the product, and it lets them know that this is the product they have been searching for.5

Photos are the face of your products for your online store. Improving your product images can have a huge impact on sales, reduce customer support requests, and minimize refunds or exchanges.6

If recent research is any indication, product images are a major factor in converting visitors.7

Customers only have your product listing and photographs to base their decision on whether to buy from you or not.8

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Product presentation is more important for an online store than it is for a brick-and- mortar store. The more impressive the images are that are available to the customer, the better decisions your customers can make. Maintaining a professional look and presentation of an online store is crucial to building consumer confidence and in standing out among your competition.9

As you improve the online shopping experience, you get to a threshold of user satisfaction that is hard to quantify but is a tipping point; that tipping point is where shoppers feel they are getting enough knowledge of products--on both the emotional and rational levels--to make a purchase without physically viewing or touching the product.10

Images can lift conversion rates by 147% by showing products “in context.”11

Example: multiple image display within GCF

Cited sources

1. http://onlinebusiness.volusion.com/articles/product-image-importance

2. http://completeusability.com/product-image-best-practices-part-1/

3. http://www.grokdotcom.com/2008/06/26/product-images-and-product-page-conversions/

4. http://www.technologyevangelist.com/2006/09/are_poor_product_ima.html

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5. http://www.ibmpressbooks.com/articles/article.asp?p=1155864&seqNum=3

6. http://www.topnotchthemes.com/blog/090310/%C3%BCbertip-3-best-practices-e-commerce-product-images

7. http://www.slideshare.net/neowave/10-tips-to-optimize

8. http://www.lizardwisdom.com/ebay-product-images/

9. http://www.practicalecommerce.com/articles/112-Optimizing-Your-Product-Images

10. http://www.scene7.com/clients/philips.asp

11. http://www.getelastic.com/images-in-context/

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Appendix B – Chemicals Table

Chemical Description

Aerosols: WD-40 Aerosol, Power lube Aerosol, Triflow Lubricant

Aerosol and liquid air fresheners:

SSS Command Air Aerosols - Air Fresheners

Air dusters and compressed gas dusters:

Envi-Ro-Tech Duster, MS-222 Duster, TX 104 Microduster

Alcohol wipes and chemical containing cleaning wipes:

Kimwipes, Texwipes, Static-Wipes, Wipe Downs

Analytical chemicals and gases:

Hach Kits, Analytical Reagents, High Purity Gas Standards

Biocides: Nalco Biocide, Aqueous Microbial Biocide, Water Treatment Biocide

Buffing compounds: Johnson Wax Buffing Compound, Total Solution Floor Finish Buffing Compound

Calibration gases: MSA Calibration Gas, National Draeger Gas Mixture, Calibration Sample Kit

Caulk and caulking compounds:

Dap Architectural Caulk, Silicon Caulk, Window and Siding Caulk

Chalk-Powdered: Strait-Line Marking Chalk, Stanley Professional Chalk

Chemical abrasives and slurries:

Black Beauty Abrasives, Almco Abrasive Compound, Buehler Metapolish

Chemical adhesives, resins, and epoxies:

Loctite Quick Set Adhesive, M-Bond Adhesive Kit, Hysol Epoxy Patch Kit, 3M Spray Adhesive

Chemical corrosives (Acids, bases, etchants):

Sulfuric Acid, Hydrochloric Acid, Sodium Hydroxide, PF Etchant, Chromium Etchant

Chemical disinfectants: MSA Cleaner-Disinfectant, Floral Disinfectant Spray, Disinfectant Detergent

Chemical degreasers: Simple Green Degreaser, Natural Blue Cleaner and Degreaser, Heavy Duty Degreaser Aerosol

Chemical dyes, pigments, and colorants:

Dye Tablets (Various Colors), EpoDye, A-Series Pigments, Battleship Gray Colorant

Chemical strippers: Riston II Stripper Concentrate, High Performance Stripper, Floor Stripper, Heavy Duty Stripper

Cleaners, detergents, and soaps:

All Purpose Cleaner, Citrus Solvent Cleaner, Goop Hand Cleaner, Sure Klean Detergent, Detergent Coil Clean, Pink Hand Lotion Soap, Borax Hand Soap

Clean room chemicals: Staticide Clean Room # 5001

Compressed gases: Nitrogen Gas, Oxygen Gas, Acetylene Gas, Carbon Dioxide Gas

Cryogenic liquids: Liquid Nitrogen, Liquid Oxygen, Liquid Petroleum Gas (LPG)

Cutting fluids and cutting oils: Protap Cutting Fluid, Hercules Clear Cutting Oil, A-9 Cutting Oil

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Fertilizers: Scotts Fertilizer, Lesco Granular Fertilizer, Nitrogen/Potassium Fertilizer

Finishing compounds: High Speed Floor Finish, Ultra Finishing Solution, Mohhawk Finishing Compounds

Floor wax: Johnson Floor Wax, Butcher Company Floor Wax

Floor sealers: Eclipse Hard Floor Sealer, Hydroline Floor Sealer

Fuel oil: Fuel Oil # 2, Texaco Fuel Oil, Diesel Oil, Fuel Oil #6

Herbicides: Confront Herbicide, Trimec Broadleaf Herbicide, Roundup Herbicide

Hydraulic fluids: Chevron Hydraulic Oil, Coastal Hydraulic Jack Oil, Kendall Hydraulic Fluid

Inorganic solvents: Water-based solvents

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Appendix C – Safety/Hazardous Items Table

Category Keywords for Items Requiring Approval

Environmental test equipment

Gas monitor, LEL/O2, sound level meter, dosimeter, detector, personal monitor

Emergency and medical equipment

Fire extinguisher, Halon®, first aid kit, eyewash, spills, flammable, safety cabinet, safety can, exit signs, luminous, defibrillator

Hazardous or chemical-use equipment

Powder actuated, mercury filled, wave solder, wet bench, SEMI-S2, cylinder

Fall protection Body belt, lanyard, lifeline, harness, rope grab, fall arrest

High voltage electrical High voltage, insulating mats, hot sticks, shotgun

Lasers Laser, Class 3b, Class 4, ANSI Z136.1

Material handling Hoist, winch, sling, trolley, crane, pallet jack, fork lift, burden carrier

Medicines Motrin®, Advil®, Aleve®, analgesic, decongestant, antibiotic

Miscellaneous Biosafety, biohazard, noise, dBA, nanoparticle

Personal protective equipment

Hard hat, bump cap, helmet, hood, shroud, eyewear, safety glasses, goggles, faceshield, apron, level B suit, gloves, hearing protector, earmuffs, earplugs, ear inserts, flame retardant, Tyvek®, Tychem®

Respiratory protection

Respirator, SCBA, Self Contained Breathing Apparatus, mask, supplied air, cartridge, facepiece, PAPR, air purifying

Sources of ionizing radiation X-ray, alpha, beta, gamma, radiation

Sources of non-ionizing radiation

Radiofrequency, RF, UV, microwave, sputtering, plasma, gauss

Ventilation systems Fume hood, exhaust, blower, confined space, HEPA, fume

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Appendix D – Units of Measure

Internal Unit of Measure

Description

TiB tebibyte

GiB gibibyte

MiB mebibyte

KiB kibibyte

" inch

% percent

%O per thousand

0.01 .01 of a piece (see footnote 3) (see UOM ISO code footnote 6)

0.1 .1 of a piece (see footnote 3) (see UOM ISO code footnote 6)

22S millimeter squared per second

5I standard cubic foot

A ampere

AMC additional module component

ASM assembly

BAL ball

BAR bar [unit of pressure]

BDF board foot

BFT board foot

BG bag (Use UN/ECE Recommendation 21)

BL bale

BLE bale

BOT bottle

BQK becquerel per kilogram

BRL barrel

BTL bottle (Use UN/ECE Recommendation 21)

BX box (Use UN/ECE Recommendation 21)

C2 square centimeter

C3S cubic centimeter per second

CAP CAP (Can Lid)

CASE cas

CBY carboy (Use UN/ECE Recommendation 21)

CCM cubic centimeter

CCR chip carrier

CD candela

CDM cubic decimeter

CDR cdrom

CEL degree Celsius

CG card

CM centimeter

CM2 square centimeter

CMH centimeter per hour

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CPC capac/heatsink/standoff/lframe

CQ cartridge (Use UN/ECE Recommendation 21)

CRC currency (related number)

CRD card

CRT carat

CS case (Use UN/ECE Recommendation 21)

CWA common wafer

CY cylinder (Use UN/ECE Recommendation 21)

CYD cubic yard

CYL cylinder

D day

DAG decagram

DCA direct chip attach

DCP decoupling capacitor

DEV device

DGA degree(of angle)

DL deciliter

DM decimeter

DM2 square decimeter

DOZ dozen(12 pieces) (see footnote 3)

DRA dram(avoirdupois/US)

dram(avoirdupois/US)

DRM drum (Use UN/ECE Recommendation 21)

DRP dram(troy/apothecaries/UK)

DVD dvd

DZ dozen(12 pieces) (see footnote 3)

EA each (or piece) (see footnote 3)

F farad

FLI imperial fluid ounce(UK)

FLO fluid ounce(US)

FT foot

FT2 square foot

FT3 cubic foot

G gram

GAL gallon(US liquid)

GAU gram gold (see UOM ISO code footnote 6)

GC degree Celsius

GLI gram per liter

GRA grain

GRS gross (see footnote 3)

GS gross (see footnote 3)

GZ gage system (being deleted per ISO)

H hour

HCT hectares

HEN henry

HG hectogram

HGL half gallon(US liquid)

HL hectoliter

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HP half pallet

HPA hectopascal

HR hour

HU hundred

HZ hertz

I2 square inch

I3 cubic inch

IGL imperial gallon(UK)

IHG imperial half gallon(UK) (see UOM ISO code footnote 6)

IN inch

IN2 square inch

IPT imperial pint(UK)

IQT imperial quart(UK)

J joule

JAR jar (Use UN/ECE Recommendation 21)

JHR year (365 days)

JOB job

K kelvin

KA kiloampere

KAN canister(can) (Use UN/ECE Recommendation 21)

KAR carton (Use UN/ECE Recommendation 21)

KBK kilobecquerel per kilogram

KEG keg (Use UN/ECE Recommendation 21)

KG kilogram

KGF kilogram per square meter

KGS kilogram per second

KGV kilogram per cubic meter

KHZ kilohertz

KI box (Use UN/ECE Recommendation 21)

KIT kit

KJ kilojoule

KM kilometer

KMH kilometer per hour

KOH kiloohm

KT kit

KV kilovolt

KW kilowatt

KWH kilowatt hours

L liter

LB pound(avoirdupois)

LBL label (see UOM ISO code footnote 6)

LBP pound(troy or apothecaries)

LBS pound (avoirdupois)

LOT lot

LPT lpat

M meter

M/S meter per second

M2 square meter

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M2S square meter per second

M3 cubic meter

M3S cubic meter per second

MA milliampere

MBA millibar

MBZ meter bar per second

MEI mile

MG milligram

MGF milligram per square centimeter

MGL milligram per liter

MGQ milligram per cubic meter

MGW megawatt

MHZ megahertz

MIM micron(micrometer)

MIN minute

MIS microsecond

MJ millijoule

ML milliliter

MM millimeter

MM2 square millimeter

MMA millimeter per year

MMG millimole per gram

MMH millimeter per hour

MMK millimole per kilogram

MMO millimole

MMS millimeter per second

MNA minute(of angle)

MOD module

MOK mole per kilogram

MOL mole

MON month (30 days)

MPA megapascal

MPS millipascal second

MPZ meter pascal per second

MS millisecond

MS2 meter per second squared

MSK mask

MTE millitesla

MV millivolt

MW milliwatt

N newton

N/M newton per meter

NAM nanometer

NM nanometer

NOA no assist

NPM newton per meter

NS nanosecond

OHM ohm

57

OZ ounce (avoirdupois)

OZP ounce (troy or apothecaries)

P points

P05 Pack of 5 (five)

P10 Pack of 10 (ten)

PA pascal

PAA pair (see footnote 3)

PAC pack

PAD pad

PAK pack (Use UN/ECE Recommendation 21)

PAL pallet (lift) (Use UN/ECE Recommendation 21)

PAS pascal second

PC piece

PCS pieces

PD pad

PDZ dozen(12 pieces) (see footnote 3)

PHC one hundred pieces (see footnote 3)

PHF per hundred feet (see UOM ISO code footnote 5)

PHW per hundredweight(short) (see UOM ISO code footnote 5)

PK one thousand pieces (see footnote 3)

PNL panel

PNT point (sales, used for pricing levels) (see UOM ISO code footnote 6)

PPB parts per billion

PPM parts per million

PPT parts per trillion

PS picosecond (see UOM ISO code footnote 6)

PT pint(US liquid)

QP quarter pallet

QT quart(US liquid)

RAD radian

REM ream of 500 sheets (see footnote 4)

RHO gram per cubic meter

RM ream of 500 sheets (see footnote 4)

ROL roll (Use UN/ECE Recommendation 21)

S second

SCA second(of angle)

SCF standard cubic foot

SET set

SFD ship final device

SHT sheet (see footnote 4) (Use UN/ECE Recommendation 21)

SMN siemen

SP pallet (lift) (Use UN/ECE Recommendation 21) standard pallet

SPL spool (Use UN/ECE Recommendation 21)

SPO spool

SR steradian

ST each (or piece) (see footnote 3)

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STD hour

STS seat (license on a physical device) (see UOM ISO code footnote 6)

SUB substrate

SYR syringe

TAG day

TAR target

TB tube (Use UN/ECE Recommendation 21)

TC3 inverse cubic centimeter

TCA tca

TES tesla

TH thousand

TM3 inverse cubic meter

TNK tank (cylindrical) (Use UN/ECE Recommendation 21)

TO metric ton (tonne)

TON ton (short)

TOZ troy ounce

TUB tube

UL unitless unit of measure

UNT unit

US microsecond

USR user (license for a person) (see UOM ISO code footnote 6)

V volt

W watt

WAF wafer

WCH week

WK week

WMK watt per meter kelvin

Y2 square yard

YD yard

YD2 square yard

YR year (365 days)

YRD yard