http://support.pgi.com

1

http://support.pgi.comFor live chat with a customer

care representative or to submit a trouble ticket, select the country you are located.

Support Tickets

2

http://support.pgi.com/us/You can submit a support ticket

from the left navigation bar

Support Tickets

3

Start by choosing product and support area

Choose Technical Support for Trouble Reporting

Support Tickets

4

Then select “Submit a Support

Ticket”A customer online case form pops up for their

specific needs

1. Online service breakout will either be web or audio

2. Please provide the name, phone number and the email address of the

individual you would like PGi to follow up with.

3. In the problem description, please be as detailed as possible; including the

time zone the issue was experienced.

”

Live Chat

5

You can enter a live chat from the left navigation bar. Online Customer support is available

24x7x365 customer support site.

Live Chat

6

Start by selecting the type of service, or department…

Choose Conferencing.Type in your Name, Client ID or

Passcode, E-Mail Address, Phone Number and type a short

description

Live Chat

7

You will interact with a customer care agent in a real

time manner.