hpb art operations playbook for companies
TRANSCRIPT
Updated 23 July 2021
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HPB ART Operations Playbook for Companies
Content of Playbook (For Companies)
1. Training Requirements to Support ESSS Testing Modalities
2. Infection Prevention and Control Guidelines for ESSS Model
3. Client Journey & ART Results Handling workflow
4. Exemption from FET-RRT Regime
5. Ground Operations & Recommended Site Layout Templates
6. Distribution Channels for Test Kits
7. Handling of Data & Result through Swab Registration System (SRS)
8. Support Channels
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Training Requirements to Support ESSS Testing Modalities
Overview• The supervisory training in ART swab is 4 hours in duration and conducted via Zoom• First class commenced on 18 June 2021 and the cost is $0 between 18 June to 30 Sep for workers in mandated testing
regime• For workers in the non-mandatory test regime, the training cost can be found on HMI’s website• Certificate of attendance will be issued one month after the course (refer to slide 14 for instructions on verification of
training)• Learners can conduct ART Supervision Duties immediately after completing this 4 hours synchronous course (3 time
slots: 8am-12pm, 2pm-6pm & 6pm-10pm)
Course EvaluationAs this is only a Certificate of Attendance but not a competency based course, HMI will use quiz to evaluate the level of understanding and reinforce the topics as required. There will be no formal assessment to be conducted
Employer-led Supervised Self-Swab TrainingCourse Duration: 4 hours synchronous learning over Zoom. Conducted by HMI Institute
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ART Self-Swab Supervisor Handout:Course Outline:
English:
Chinese:
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Additional requirements
• Supervisors above 50 years old need to be fully vaccinated, i.e. received both vaccinations from our national vaccination programme and 14 days after last vaccine dose
Roles & Responsibilities of Site Supervisors
• Before commencing the swab process, supervisor need to ensure that workers:
• Do not have any ARI symptoms
• Do not have any nosebleed (past 24hrs), facial surgery (last 8 weeks), nasal surgery (last 4 weeks)
• Ensure IPC measures are observed (refer to slide 17)
• Ensure that self-swabbing and testing is done properly, e.g. through observation of the individuals performing the self-swab and testing.
• Ensure safe management measures (SMMs) are observed
• Attendance-taking and collection and documentation of results
Guidelines for Supervisors
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Registration Instructions for Supervisory Training in ART Self-Swab (Synchronous E-Learning)Updated 2 July
Registration instructions can be found on http://hmi-ihs.com/supervisory-training-in-art-self-swab/ (refer to the “How to register?” column on the right). User journey as follow:
Click “Public Catalogue” on direct registration page:
https://lms.wizlearn.com/hmiinstitute-virtualcampus/Login/Login_hmiinstitute-
virtualcampus.aspx
1 2
Choose preferred timeslot (8am -12pm, 2pm - 6pm, or 6pm - 10pm) & English or
Chinese class
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Choose training date and click “Register”. Registrations close 3
days before class commencement or when classes are fully booked.
Register with your particulars, company profile info, and create a
profile. Please use a valid email address as confirmation will be
sent to that email address.
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Pre-reading materials can be accessed directly in your
account
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Zoom link automatically sent to participant’s registered email address. Do note that this
email is not a confirmation.
Confirmation emails will be automatically sent when the minimum no. of learners
required to open a class is achieved (30 pax). Classes may be cancelled 1 day before &
participants asked to reschedule if there are not enough learners to open up a class.
HMI Hotline: 6253 3818
4a
4b
When creating a participant account, select the most accurate job
category that you belong to under the “Establishment” dropdown, e.g. Masseurs should select “Masseurs”
from the list of choices. If you do not see your industry, please select
“Others”.
4c
Do remember to select “Yes” under
the “Company Sponsored”
dropdown if you are sponsored for
training.
Attendance Taking & Verification During Training
1) After launching the Zoom meeting, click on the “Participants” icon at the bottom of the
window.
1 2 3
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In the “Participants” list on the right side of the Zoom window, hover over your name and click
“More”.
Click “Rename” and input your full name (company name). E.g. Tan Wei Ming (Koufu)
Verification of attendance for Certificate of
Attendance, etc. will be captured via
screenshot. Please ensure your full name (company
name) is accurate.
Please ensure your video is turned on during class and that you can be identified using this format: Full Name (Company Name).
Instructions on how to rename your Zoom account are as follow:
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Qualified persons are exempted from supervisory training for Employer-led Supervised Self-Swab
Who are considered qualified persons?
A “qualified person” means an individual who —
(a) is a legally qualified medical practitioner;
(b) is a qualified nurse(1);
(c) has, after obtaining any of the following qualifications, acquired at least 3 continuous years of practical experience in clinical laboratory work in Singapore:
(i) a degree in Biomedical Science;
(ii) a degree or diploma in Medical Laboratory Science; or
(d) has undergone training conducted by a specified training provider, in each of the following:
(i) to perform every type of regulated activity;
(ii) to supervise the carrying out of every type of regulated activity;
(1) “a qualified nurse” means a registered nurse or an enrolled nurse within the meaning of the Nurses and Midwives Act
(Cap. 209), who holds a valid practising certificate under that Act
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Infection Prevention & Control Guidelines for ESSS Model
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IPC Requirements for supervisors to note
• Don face shield & surgical 3-ply face mask. For unvaccinated supervisors who are above 50 years old and where supervision cannot be carried out in a well-ventilated area with 3m distancing from employee conducting self-swab, N-95 mask, gown, gloves of proper size, face shield or goggles, and hair net (for individual with long hair) are still required.
• Preferably to conduct self-swabs in an outdoor setting, or indoor with ample ventilation (open windows/doors and fans). It is not ideal to have air-conditioning at swab location and hence, air-conditioning to be switched off (where possible).
• There should be minimal items at the swab stations.
• The individual should wipe down the swab station before and after swabbing. The supervisor/trained swabber should also ensure that the wipe down of each station is done properly.
• If company uses mirror (mounted or tabletop), it is not necessary to wipe down after every client if the worker does not touch the mirror. It is also not necessary to change gloves or do hand rub after every worker if supervisor does not touch any of the workers’ belongings or test consumables.
• The swab area should be properly wiped down after each day’s testing operations. This includes furniture/queue poles/physical barriers/partitions.
• The flooring at swabbing zone should have a smooth surface, e.g. linoleum, vinyl finish, concrete, hard flooring) to facilitate ease of cleaning, such as mopping. The use of carpeted areas are strongly discouraged as it is difficult to clean and would have to be wet-vacuumed/deep cleaned/removed and discarded after the end of the operations. If not possible, carpeted areas must be covered with a smooth finish surface.
• Test kits must be disposed of in closed bins, e.g. pedal bins) and waste must be then be double-bagged and cable-tied before placing them at the disposal holding area (which must be located away from human traffic and public access to prevent unintended exposure and cross contamination) 10
*https://www.who.int/publications/i/item/9789240021280
Infection Prevention & Control Guidelines
• Wash your hands with soap and water (via the 8 simple steps)*
OR
• Rub hands with hand sanitiser for at least 30 seconds
Hand Hygiene
Client Journey & ART Results Handling Workflow
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Client arrives
1
Temperature screening and TT SafeEntry check-in done*
2 3
When ready, client will proceed for registration, verification of personal
information**
4Test Kit to be tagged and left at Result table for 15 – 30mins to analyse for results
56Client to leave and do not need to wait for results.
Be contactable via mobile for results#
Employer-led Supervised Self-Swab for Mandatory Sectors (10-15 mins)Green Zone Red ZoneYellow Zone
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QR code for payment(For Community Quick Test
Centre)
* If client has ARI-symptoms, on-ground staff to direct worker to nearest SASH-PHPC for ART-PCR swab test (as per workflow for ARI-patients)** If client answers Yes to any of the following, employers can seek exemption requests (See Exemption from FET-RRT section) – (1) Any frequent nosebleeds?, (2) Any operations on face or nose? (3) Any tumors or cancers of nose and throat?, (4) Any facial skull or fractures?# If AG+, the AG+ workflow in proceeding slides to kick-in
Client will be directed to the supervised self-swab ART station. Disinfect area with alcohol wipes when self-swab is completed
Workflow 1: AG+ Results Handling Workflow – Employer Supervised Self Swabs
Client undergoes swab & waits for results
AG+ (Positive)AG- (Negative)
Client proceeds to work
1 Only clients with two AG invalid results would be treated as AG+. 2 ART Results SMS is sent by system once individual’s results have been uploaded into SRS. Only available for mandatory sectors onboarded onto SRS. 3 To be conveyed via a private transport (e.g. car / taxi) with windows wind down. 4 Case Management Task Group (CMTG) can be contacted at 6435-4060 to help arrange for conveyance of the individual to a Swab Isolation Facility (SIF)5 For clarity, individuals who are asymptomatic AG+ or AG double invalid are to self-isolate at home.
Employer uploads clients’ results into SRS2 & arranges private transport3 to SASH PHPC or QTCs for confirmatory PCR test
Client to present the following to SASH PHPC Clinic for verification:1) NRIC; and2) ART Results SMS2 OR Referral note (signed
by employer)
PCR+
PCR-
Public Health Actions commence(conveyance to Hospital/CCF,
contact tracing, etc.)
Client arrives at location for swab
2nd ART swab is invalid1
No ARI Symptoms
Employer arranges CMTG conveyance4 to SIF for isolation and confirmatory PCR test
No ARI Symptoms
ARI SymptomsDETECTED
ARI Symptoms DETECTED
Client should consult a doctor for medical treatment immediately.(per usual ARI workflow)
For swab at SASH-PHPCs, clients/employers MUST call to make an appointment prior.
AG Invalid
Client to self-isolate at home until PCR results return.• If client is unable to self isolate at own place of residence,
SASH PHPC to help arrange for CMTG conveyance to SIF• If client is found to be symptomatic, SASH PHPC will provide
consultation & treatment (if necessary), and arrange forCMTG conveyance if individual is AG+. Payment will be basedon prevailing patient payables & subsidies (e.g. Flu SubsidyScheme)5
For mandatory sectors only: Employer/Supervisor/ Client submits results of
all tests administered to SRS.
Submission Timeline: (1) AG+ to be submitted within 30 mins, (2) All other results to be submitted by end of testing day
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Upon receiving AG+/Double AG Invalid results1) For SASH PHPCs, clients/employers must call the clinic to make an appointment and confirm that they are able to obtain a
confirmatory PCR test during their visit, before heading down to the clinic. The list of SASH PHPCs can be found athttp://phpc.gov.sg.
2) AG+/Double AG Invalid individual should travel via private transport (car or taxi) with the windows wound down (switchoff air conditioning). In addition, individual should wear a surgical mask and sit alone in the back seat (on the other sidefrom driver)
3) The following list of private transport service providers are available for booking. Transport cost would be borne by theclient/employer.
a. Employers/workers are required to inform the hotline operator that the worker is going to a SASH PHPC for his swabtest.
b. For booking through mobile app, employers/workers must key “SHN” in the chat/note/comment box or check the SHNcheckbox (if provided within the app).
Management of an AG+/Double AG Invalid Individual
S/N Service Provider Contact Number / Mobile ApplicationEst Booking Fees on top of metered
fare
1 ComfortDelGro Taxi (Comfort & CityCab taxis) 6333 1133 or via ComfortDelGro app Add Booking Fee $2.30 to $4.50
2 Trans-cab 6213 09973 SMRT 6477 59714 Prime 6776 75535 Premier 6681 94626 GrabSHN, Go-Jek, Ryde, MVL(TADA) via respective providers’ app Flat fare based on app 14
Management of an AG+/Double AG Invalid Individual
4) Employer will be required to:a. Have sight over the employees AG+/Double AG invalid results (it is not necessary for the employer to retain
the photos of employees’ test kit results and ID)b. Issue the “Notification of Positive /Double Invalid COVID-19 ART Result” to individuals – hardcopy or digital
copy [See PDF: Annex III.. (22 Feb)]c. Inform individuals of their legal requirement to go for a confirmatory PCR test and self-isolate until they
receive their PCR results.d. Inform Clients should present the one of the following for verification at the SASH clinic:
i. NRIC + ART Results SMS (SMS will be sent once results have been uploaded into SRS, for mandatorysectors only); or
ii. Referral note (issued and signed by employer) – hardcopy of or digital copy [See PDF: ConfirmatoryPCR..(30 May) (v3)] for tests conducted at workplace; or
iii. Photo of their ART results + ID for tests conducted at home
5) Sector Leads and Employers should ensure that all AG+ individuals go for a confirmatory PCR swab.
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Sample of ART Results SMS
For Mandatory Sectors Only. SMS will be sent once results have been successfully uploaded into SRS. Refer to SRS guide for instructions
POSITIVE Results
INVALID ResultsPls show 2X invalid results SMS for verification.(Swab supervisor to upload results for both test
conducted to ensure 2X SMS is sent)
Referral note for a Confirmatory PCR Test (For Employers to issue to Employee)
• Indicate “Name of trained supervisor”
• Pls indicate name of worksite (e.g. JEM Shopping Mall, XXX Shipyard, etc.)
• Pls indicate company name
• To be signed off by employer
• Pls indicate “name of employer and contact details” and “name of ART provider and contact details” (if applicable)
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For Compliance: Workflow for Employers to alert MOH-CMTG of AG+/ Double Invalid Employeeswho have not gone for confirmatory PCR test by D3
Exemptions from FET-RRT Regime
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Exemptions from FET-RRT Regime (Contraindications or PWDs or recovery from C+)
Cases exempted from the FET RRT are listed below:1. Exemption due to contraindication • Nasal Surgery • Facial injury (that may affect the collection of nasal samples from the nostril)
2. Exemption due to special needs and disability • Special needs such as autism • Disability such as vision loss, physical impairment
3. Exemption due to past infection from COVID-19• Employees recovered from a previous COVID-19 infection less than 270 days agoSupporting Documents: 1. Positive Covid-test record in HealthHub within 270 days (this should be the first C+ from the last
episode of confirmed infection/re-infection, a C+ from persistent shedding will not be counted), or2. Doctors’ discharge memo
Client/Employee: • To submit the Declaration Form to Employer to seek exemption from FET-RRT
Employer: • To check and approve the exemption on the Declaration Form• To track the total count of the exemption cases and report to Sector Leads.
Sector Lead:• To track the total count of the exemption cases and report at Weekly Sector Leads’ Meetings
Employee to submit completed Declaration Form
to Employer
Sector Leads to remove
Client/Employee from FET-RRT
Client/Employee exempted from
FET regime
Employer to check Declaration Form, keep a copy and
inform Sector Lead
Sector Leads to monitor & report the exempted list
at DS meeting
Ground Operations & Recommended Site Layout Templates
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• Storage temperature requirements - 2-30 degree Celsius
• Indoor, within an air-conditioned room where available
• Pallet size 40 x 48 inch / 122 x 108 cm (height clearance – approx 1.8-2M)
• Per Pallet –• BD - 4,320 Tests
• Bio Sensor – 9,000 Tests
• Pan Bio - 9, 600 Tests
• Per box - 25 Tests for SD BioSensor & PanBio; 30 Tests for BD
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Storage Guidelines for Kits
BD Veritor Plus System SD Biosensor Standard Q Panbio Covid-19 AG
[Majority Stock for Workplace ART Operations]17 x 7.1 x 23.5 cm (~0.39kg)
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Items inside SD Biosensor BoxItems in one box SD Biosensor Standard Q Qty Needed for Individual Testing?
Test Device(wrapped individually in foil pouch with desiccant)
25 Yes - to break bulk
Sterile Swab Stick 25 Yes - to break bulk
Nozzle Cap 25 Yes – to break bulk
Extraction buffer tube 25 Yes – to break bulk
Buffer Tray 2 trays No – not essential to individual testing, not required to break bulk(This is to hold the extract buffer tubes in a mass swab setting.)
Plastic Film 1 No – not essential to individual testing, not required to break bulk(This is to cover the test device to prevent contamination by dust in a mass swab setting. If the individual's swab setting is generally dusty, the test device may be protected by using a sterile clear plastic bag.)
Standard COVID-19 Ag+ Positive Control Swab
1 No – not essential to individual testing, not required to break bulk(This is a control swab manufactured to verify the user’s ability to properly perform the test and interpret the results.)Not to be discarded Good practice: Employers should use the QC control swabs to determine the fidelity of the test kits in each box. If the QC controls do not match and display the right results, the company should escalate to Sector Lead/HPB.
Standard Respiratory Negative Control Swab
1
Items to prepare 1. Face shield and surgical mask, disposable gloves2. 70% alcohol wipes and handrub3. Ziplock bags or packing containers for ART kit items (depending on company’s preference)
Steps for packing1. Clean packing surface with alcohol wipe, put new box of kits on table surface.2. Packing staff to do hand hygiene and wear face shield, mask, gloves. No talking between staff and maintain
safe distance of 2m if there is more than 1 staff packing.3. Commence packing the 4 items (as per photo), and check expiry date of kits4. Companies can decide if they want to break the bulk package, either individually or based on the quantity
required. For example, individually packed bags using ziplock bag or container, whichever is easier for distribution. Each person will have 4 items in total.
5. In between new box of kits, practice hand hygiene with gloves on.
For info:• (X) Other items in the bulk package which is not required, for e.g. buffer rack, plastic label, can be discarded.• Any loose items (that will be used in future) should be kept in a clean (wiped down) storage box/ziplock bag.
How to Break Bulk – For Employers
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1) Prior to arrival at the swab site, SafeEntry and temperature taking should be done. Individuals with acuterespiratory infection should be denied entry and asked to see a doctor immediately. Individuals withContraindications will be assessed accordingly (see Exemption from FET-RRT Regime Section)
2) Each individual is to be registered upon entry. Please ensure that Safe Management Measures (SMMs) arein place during the registration process.
3) The following items should be pre-placed at each swab station:
• A small standing mirror (for individuals to administer self-swabs);
• A box of 70% alcohol wipes for wipe down of the mirror and the environment before and after swabbing;
• A bottle of hand sanitizer; and
• A Ziploc bag containing 1 swab stick, 1 reaction tube and 1 test device required for ART. The ziplock bagwith test kits could also be handed to the individual at registration.
4) Instruction cards / infographics can be displayed at the front of swab site at line of sight to the individuals.
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Proposed Ground Workflow for Employer Supervised Self Swab (ESSS) [1/2]
Activities at the swab stations
1) Individuals to perform hand hygiene before commencing swabbing.
2) Individuals to carry out self-swab. After the testing has been done, the swab stick, reaction tube and thetest device may then be placed into the Ziploc bag (with client ID) and the Ziploc bag sealed. The testdevice should be laid flat and the results may be read in 15- 20 mins. Please refer to the manufacturer’sinstructions on the exact steps to conduct the test (test kit dependent).
3) Dispose the Ziploc bag that contains the swab stick, the reaction tube, into bins (double bagged and withcover/lid).
4) Individuals are to wipe down the swab station (including the table and the mirror) with the 70% alcoholwipes and perform hand hygiene before leaving the swab station. Infographics on how to performproper hand hygiene may be laid out. Individual proceeds to work*
5) Follow-up actions for AG+ individuals should be taken accordingly.
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Proposed Ground Workflow for Employer Supervised Self Swab (ESSS)[2/2]
* Individual can return to work without waiting for the results if CONOPs allow. They will still be contactable for the appropriate workflow when the results are out
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Proposed Site Layout - ESSS
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Legends Descriptions
Chairs with Tables (non-absorbent) and Small Mirror (instructions poster to be included)
Tables
Dustbin (double-lined, preferably with a lid/cover)
Supervisor
Resu
lts Table
3m
IPC Requirements for supervisors (refer to slide 17)• Don face shield & surgical 3-ply
face mask• To keep 3m distance from
employee conducting self-swab• Preference for self-swab to be
conducted in an outdoor setting or indoor with ample ventilation (open windows/doors and fans)
IPC Requirements for all• Hand wash & Hand Rub
before and after test• Wipe down of swab
stations before and afterevery test
Mirror to be placed on each table
3m
Recommend 1 Supervisor : 5 clients (per cycle). New companies can consider 1 Supervisor : 2 clients (per cycle) before scaling up.
Supervisor
3m
Mirror to be placed on each table
3m
Option 1: Swab and Go Option 2: Swab and Hold for Results
If the ART tests are read at a centraltesting area, the test devices will needto be labelled clearly to avoid mix-up.The central testing area must be wipeddown after each batch of tests are read.
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Please note that the lines on the test cassette will appear in 15 min after you have added the specimen buffer in the test well. Do not read it after 30 min.
Result Interpretation using SD Bio Sensor
Distribution Channels for Test Kits
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1. Companies will log in to self order commencing 21st July 2021.
2. Using the first issuance database from Sector Lead. The online ordering system will match the email and contact number in records to verify the company placing the order.
3. No records = No Order.
4. The order placed will be verified versus the previous issued quantity and number of staffs in record. Failure of meeting the criteria. Orders will be rejected and reorder to meet criteria.
5. Companies who have consolidated their orders previously will need continue to consolidate their orders and order from the self order page.
6. Changes to ordering format such as deconsolidation and other details will require submission of Amendment via the Sector Leads.
7. Group companies who have similar POCs and multiple delivery points will draw down from the combine quota and manage the requirements of their branches orders at their own discretion. Once the quota has exceeded the order will be rejected.
8. Monthly reports will be provided to the sector leads for reconciliation and recovery for fraudulent excessive orders.
9. Should a manual submission be required due to system failure or any other requirements. Please use the amendment form and submit directly to Park and Parcel. Manual verification will be done by vendor.
ART Kits Replenishment Model
Company submit orders via
http://go.gov.sg/fet-kits
Ensure that the previous POC
details of contact number and
email address entered must
match previous records
Enter Webpage to key in
information required for ART
Kits Delivery
Receives the
error message
when exceeded
limit
If error persist, company to
contact Park and Parcel for
next steps or Sector Leads for
alternative.
Application Successful
Direct Delivery
Self Collection Point
User Journey For Replenishment Model
3 day timeline
• Queries on ART Kit Collection or Parcel Status to contact:
• PNP tracking page https://tracking.parknparcel.com
• Hotline at +65 6428 6200
• For other enquiries-related to ART Kit Status to approach hotline or:
• Contact Email [email protected]
Handling of Data & Result through Swab Registration System (SRS)
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Purpose: The standard notification will be used as part of the instructions to the companies (communicated via SLs) to
notify the employees that their employees will be collecting their Personal Data and FET results to submit to HPB and the
Singapore Government.
Use: Companies are to print and put up copies of the Standard Notification at prominent spots where the employees will be
able to read the notification statement prior to them doing the FET swab.
Personal Data - Standard Notification for Display Use (For Companies)
Standard
Notification (For Companies)
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Purpose: Similar to the Standard Notification, the T&Cs will be used in the mSRS as this involves the direct use of an IT
system for data submission by the employees.
Use: SLs are to inform companies about the T&Cs which employees' Personal Data and FET results will be collected and
submitted to HPB and the Singapore Government through mSRS.
Terms & Conditions for Mobile SRS (mSRS)
T&Cs for mSRS
Swab Registration System (SRS) Account
Two methods to upload ART results
Method 1: Using SRS web portal
1. Upload ART results in an excel spreadsheet via SRS web portal, using the “Bulk Result Upload” option.
2. Company to download the available template from SRS portal prior to swab test to, i) Fill in the particulars (nominal roll)
of the workers to be tested and ii) Fill in workers’ swab test results after test results are ready.
3. Once the template is filled in with details, upload to SRS via web portal.
Method 2: Using SRS mobile portal (also called as SRS v2)
1. Upload ART results using workers’ personalized QR code.
2. Firstly, each worker needs to create a profile on http://go.gov.sg/srs-profile before swab test. After creation of profile,
they will be able to see a generated personalised QR code on their page.
3. Supervisors will need the QR codes of the workers in order to upload their swab test results to SRS. Company may
request the workers to present their QR codes after the swab test (come back after swab test and show their QR code
to supervisor) or request workers to send their QR codes to supervisors before swab test.
4. Uploading of results to SRS:
a) Supervisors are to use the company-specific SRS v2 link (this link is available via the company’s SRS web
portal. Go to Covid-19 testing > ART Link(s)).
b) Supervisors are to use the link to log in and upload the results of all workers 1 by 1, by scanning their respective
QR codes and filling in the result for each of the worker.
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“Invalid” test results should also be submitted through SRS
Identification Number *
ID Type
*Country of
Issue *Full Name (as
in ID) *Date of Birth
(YYYYMMDD) *Gender (M/F) *
Nationality *
Contact No *
Postal Code *
Street Name *
Level No
Unit No
Date of Test (YYYYMMDD) *
Time of Test (24hr Format
HH:mm) *Test
Brand*Test
Type*
Test Resul
t*
Reason for
Test*
For Official Use Only Remarks
For Official Use OnlyUse Case
S1234567D NRIC Singapore John Tan 19880101MSingaporean 91234567123456
Sesame Street 02 02 202100531 09:0
BD Veritor ART
Positive
Supervised Self-administered
1) Sector Leads will create SRS accounts for companies
2) A nominal roll of the individuals going for the ART tests should be prepared beforehand.
3) The nominal roll should be used for registration of attendance and recording of the ART Results(Positive or Negative). A sample template of the nominal roll format is as attached.
4) The nominal roll will need to be uploaded into HPB’s SRS System. The details and specific stepson how to ingest the attendance and results into SRS will be advised by HPB separately.
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Data Preparation before Swab Ops (Supervised Self-Administered ART)
Template 2 – 18 compulsory fields
UEN * Identification Number * Nationality *
Contact No (Singapore
Mobile Number e.g.
91234567) * Date of Test (YYYYMMDD) *
Time of Test (24hr
Format HH:mm) *
Test Brand
* Test Type *
Test Result
*
Reason for Test
*
For Official Use Only
Remarks
For Official Use Only
Use CaseSample entry row:
T08GB0014L F1234567D MALAYSIAN 91234567 20210601 15:30 BD VERITOR ART NEGATIVE Supervised Test Sample official remarks Sample official use case
Template 1 – 10 compulsory fields
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Test Results• Supervisor records results on excel• Upload excel to SRS NEW
• Reports NEW for attendance and results
NotificationSMS sent by SRS
1. Client performs swab
Pre-setup1. Creation of System user
accounts by Sector leads
• Excel sheet with nominal roll can be prepared beforehand with list of clients
• To pay attention for AG+ results• AG- results to be mass filled through dragging• Sector leads can see attendance and results for
their companies
• Sector leads can manage the company accounts
• Existing companies can use their existing SRS accounts
✓ Leverage existing SRS PCR ecosystem with sector leads and companies
✓ Reporting module already available and used by sector leads
SRS workflow for Supervised Self-administered ARTMethod 1: Via SRS Web Portal
SRS user guide:
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Test ResultsClient entered• Client logs into SRS with link provided by sector lead/ company
• Mobile number w OTP• Personal details (will be remembered for subsequent logins)• Test Result
Supervisor entered on behalf of client (who may not be IT savvy or cannot access IT system or Supervised Self-administered Test)• Supervisor logs into SRS with link provided by sector lead/ company,
• Mobile number w OTP• Supervisor details (will be remembered for subsequent logins)• Enter Client Personal details (or Scan QR code of client)• Test Result
NotificationSMS sent by SRS
1. Client performs swab
Sector Leads can see attendance and results for their companies
SRS Web Interfacefor Supervised Self-administered Test (Workplace)
Method 2: Via SRS Mobile
Portal
SRS user guide:
Generic Link for Employees Profile Creation: http://go.gov.sg/srs-profile
• Profile is tied to NRIC + Mobile Number
• Mobile Number can be the same for different profiles (e.g. husband & wife sharing a phone)
• Fields required same as Nominal Roll
• QR code will be generated upon submission of data (i.e. profile created)
Screenshots of SRS Web Interface Creation of Profile & Keying-in Personal Results
• Personal details remembered for subsequent login
• Key in results
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Screenshots of SRS Web Interface Submission of Results – Supervised Version
• Swab supervisor to verify client’s details before submitting results
Swab Supervisor logs into their SRS Web profile
Sherman
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SMS Notification to Clients
AG NEGATIVE
AG INVALIDAG POSITIVE
Click to add textDo note that the link expires in 24 hours after text message is sent.
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Support Channels
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Support ChannelsGeneral Enquiries: How to use ART kit, how to upload results, advice on what MOP should do if results is AG+, ESSS workflows, Swab preparation, disposal management, ART kit orders (replenishment)Basic SRS troubleshooting: SRS Navigation, Uploading of ART result, Did not receive OTP, Password reset, Company HR Bulk Uploading Issues
Training Enquiries Sector Leads support for companiesVerification of staff details (Names, mobile, ID, Email address)Whether company can opt for ESSS or QTC testing modelEligibility/ exemption from mandatory swab tests & FundingChange of QTC appointments, ESSS trainingCollection & replenishment/ quantity of ART kits, consolidate lost/ damage ART kits for replacementsSRS: Onboarding process, amendment of staff details in SRS, Creation of SRS account
FET Hotline 6876 5830/ [email protected] Hours: Mon to Fri 8 AM to 5 PM(Closed on Sat, Sun and PHs)
HMI Hotline 6253 3818Operating Hours: Mon to Fr: 8.30am to 6pm (Closed on Sat, Sun and PHs)
See below table
Use Cases Sector Lead Hotline Email
F&B ESG (malls, restaurants, & cafes, MOM workplace canteens, JTC industrial estates, foodcourt in hospital premises, HDB complexes)
6898 1800 [email protected]
SFA (Coffee shops/ Food Courts) NIL [email protected]
NEA (hawker centres) 62255632 https://www.nea.gov.sg/corporate-functions/feedbackIndicate “ART Enquiry” in email
Hotel/ Svc Apt/ Hostels (F&B, Spa, Housekeeping)
STB (Hotels) NIL [email protected]
URA (Backpacker hostels & Svc Apts) NIL [email protected]
Gym & Fitness Studios SportSG (ActiveSG Staff, Gyms/Studios, SSIC Companies) NIL [email protected]
Education Sector MOE (Canteen Vendors /Teachers in Mask-off Settings / Cleaners in High-risk Settings *includes contracted cleaners)
9836 2360 [email protected]
MCCY/ NAC (Wind instrumt, vocal coaches) 6346 9400 [email protected]
Disinfection Workers NEA (disinfection companies cleaners)62255632
https://www.nea.gov.sg/corporate-functions/feedbackIndicate “ART Enquiry” in email
Personal Care MHA (Massage Establishments) 6835 0000 [email protected]
HDB & ESG (Neighbourhood shops, heartland)6898 1800
[email protected]@mailbox.hdb.gov.sg
Nursing Homes MOH/AIC 1800-650-6060 [email protected]
End of Playbook
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