HP Managed Print Services Topic of Influence: Vision

February 2020

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IntroductionOrganisations are looking for more than just somebody to take care of their office printing needs. They want a partner who can look at their environment and processes more holistically and support the onsite and offsite printing needs of all their departments, from legal and accounting to marketing and engineering. Essentially, companies are shifting from a product-based to an outcome-based approach.

The Topics of Influence series covers the significant factors driving the agenda. In this brochure, discover how HP creates technology that makes life better by engineering experiences that amaze.

Other topics of influence include the following (for details, click the name to open the brochure for that topic):

• Diversity. Helping your organisation realise the benefits of diversity and inclusion as a business value.

• Doing good in communities. Discover how HP employees contribute to communities around the world to create a brighter future for all.

• Financial strength. Investing our healthy profits in high-quality, innovative products and solutions to improve your business.

• Global. Harnessing technology internationally and optimising its use to reduce operational costs.

• Mobility. Implementing a strategy that works for your organisation as it adjusts to changing processes around paper, devices, and the workplace.

• Security. Providing the latest security technologies and processes for the advanced management of devices, data, and documents.

• Service and Delivery. Ensuring quality, predictability, and reliability with a seamless transition.

• Sustainability. Providing the services, products, and solutions to help you optimise resource use and recycling.

• Workflow. Working collaboratively to drive process efficiencies in document capture and digitisation.

• Workplace. Transforming your organisation to deliver an efficient work environment for the future.

HP has the most flexible, comprehensive, and scalable offering in the industry. We can tailor our offering from the very basic to the most sophisticated services, depending on client interests. HP Managed Print Services (MPS) is a comprehensive suite of hardware, software, supplies, and services delivered in a consultative engagement. With global expertise, we leverage our experience and reach to provide scalable imaging and printing solutions.

Read how HP, as your global, innovative, and strategic partner, is ready to work with you to create solutions that meet your unique needs and help position you at the forefront of your industry.

6 OF THE

TOP 10Utilities

are HP MPS clients2

7 OF THE

TOP 10

Automotive Manufacturers

are HP MPS clients1

6 OF THE

TOP 10Technology Hardware and Equipment

companies are HP MPS clients1

4 OF THE

TOP 10Telecommunications Services

companies are HP MPS clients2

6 OF THE

TOP 10Conglomerates

are HP MPS clients1

8 OF THE

TOP 10 Banksare HP MPS clients1

8 OF THE

TOP 10 Pharmaceuticalcompanies are HP MPS clients1

6 OF THE

TOP 10Insurance

companies are HP MPS clients1

1 Claims based on Forbes 2018 – Global 2000 World’s Leading Companies, published June 6, 2018; HP Internal Data.2 Claims based on Fortune 2018 – Global 500, published July 19, 2018; HP Internal Data.

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Current situationThe workplace is in a state of continual evolution. Hyper-globalisation allows staff to perform key tasks from their home office, at a business location, or on the go. Borders are becoming less visible as workers can connect from nearly any location and businesses can sell to anyone, anywhere, anytime. Today’s companies must adopt new technologies quickly to remain competitive and secure.

Rapid urbanisation means that emerging markets are becoming a stronger force in the market. Approximately 143,000 new Internet businesses launch annually in emerging markets.3 Consumers in those markets are expected to spend $30 trillion in 2025.4 The pace of innovation continues to accelerate with an astonishing rise in data volumes and computational power. The emergence of analytics and connectivity offer businesses an ever-greater efficiency.

With changing demographics, the generation of workers entering the workforce has vastly different expectations from the generation about to retire. Millennials and Gen Z currently account for slightly over a third of the workforce (38 percent). In the next decade, that figure is set to shoot up to 58 percent, making the youthful generations the most dominant in the workplace.5 These digitally-connected workers (and customers) expect instant access to sales avenues, service, and communications. Conducting work on mobile devices is reducing the need for paper.

Access to connected education is bringing entire populations into the workforce, including those in rural areas and underdeveloped countries. Underserved students can now access educational content on mobile devices, while educators can now communicate with students through multiple platforms.

Perhaps the most substantial evolution is the digital transformation, which enables massive changes across industries, including manufacturing. Additive manufacturing (3D printing) is transforming companies’ ability to reduce costs and improve productivity while enhancing customer service.

As the workplace—and the world—continue to change, our vision remains the same: to lead the industry, reimagine products and services, and live the HP Way.

3 http://www.lse.ac.uk/Events/2018/01/20180125t1830vSZT/megatrends4 https://hpmegatrends.com/rapid-urbanization-our-sprawling-urban-landscape-95c79be3a3f95 Karen Gilchrist, cnbc.com, March 2019

“I have great confidence in our ability to deliver sustainable, superior long-term value. My confidence stems from the track record we have established.”

– Enrique Lores, CEO, HP

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Challenges facing clientsAs the workplace evolves at an ever-increasing pace, companies must devote considerable resources to keeping up with the market’s demands and the innovations that can improve profitability.

Being able to see clearly and make the decisions that lead toward the company’s success and longevity require vision. Today’s business leaders need vision to:

• Choose the right technologies to reach the next level of creativity, innovation, and productivity

• Attract and retain talented staff who seek flexibility and meaningful purpose in their work

• Meet rising customer expectations for responsiveness, connectivity, and speed

• Prevent data breaches with proactive strategies for regulatory compliance and cybersecurity

• Avoid falling behind existing competitors, new startups, and industry disruptors

The Office of the Future Each organisation takes a unique path in realising their own vision of the Office of the Future. However, many organisations struggle to ensure their strategies are strong enough and happen soon enough. According to a recent study, “Although automation will play a role in the future workforce, the future will hinge more on experts who wield smart technologies, with 78% of recent survey respondents citing that smart technologies will most significantly change the workplace by 2020.”7

Leaders must carefully navigate the wide array of innovative options available and select those that will create meaningful improvements in their efficiency, profits, and talent pool.

It’s no wonder that Millennials value work-life balance higher than all other job characteristics such as job progression, use of technology, and a sense of meaning at work.

Millennials aren’t alone, according to the 2016 LinkedIn Censuswide Study, nearly half of American workers would forgo the corner-office job and a high salary to gain more flexibility in their schedules.6

6 Ryan Jenkins, inc.com, January 2018.7 15 Mind-Blowing Stats About The Future Of Work, Giselle Abramovich, Executive Editor, Enterprise

Thought Leadership, Adobe.

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0606

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“Print jobs can be submitted to the cloud as content is created and then prints can be retrieved securely from print locations at the office, at home, or at public sites without having to worry about device to printer compatibility or connectivity.”8

HP MPS capabilitiesHP MPS brings organisations into the Office of the Future by using real data from the organisation’s actual print usage to optimise the print environment. Hardware, supplies, software solutions, and service needs are managed under a multiyear contract that ensures start-to-finish printing efficiency.

By combining the best practices of the service economy with innovations in workplace technologies, HP MPS saves its clients time and money while radically improving security and regulatory compliance. The true costs of printing become known (and predictable), even with a mixed fleet at numerous locations.

With access to their own actual business data gleaned through end-to-end print management, managers can more easily scale the print environment as needed and manage digital workflows.

Increasing value HP MPS enables leaders to focus on core competencies instead of on their printer fleets. IT managers face tight budgets and pressure to deliver higher-value services. HP offers strategic solutions across three key areas of focus:

• Security and compliance—HP offers the strongest security focused on device, data, and document safety for complete peace of mind9

• Mobility—smartphone and tablet users want to print from their devices; IT staff want to manage fleets from anywhere

• Document and workflow management—data analytics provide insights for setting cost-saving printing policies with the ability to create automatic enforcement

8 IDC, “HP Inc. Sets Out to Reinvent the Power of Print through Its Partners,” Jacqui Hendriks and Max Pepper, September 2017.

9 Claim based on HP review of 2019 published features of competitive in-class printers. Only HP offers a combination of security features to automatically detect, stop, and recover from attacks with a self-healing reboot, in alignment with NIST SP 800-193 guidelines for device cyber resiliency. For a list of compatible products, visit hp.com/go/PrintersThatProtect. For more information, visit hp.com/go/printersecurityclaims.

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Bringing vision to life Reinventing Multifunction Printers Smart devices are transforming nearly every aspect of life, from lightbulbs to doorbells, from vacuum cleaners to window shades. At HP, we are leading the digital revolution in the office with our best-in-class smart Multifunction Printers (MFPs). Their leading-edge design replaces inefficient processes with smooth automated digital workflows.

Whether you’re a small business or a global enterprise, the HP portfolio can meet your current printing needs and scale as you grow. By designing advanced MFPs, we help our clients enjoy more robust capabilities with a lower overall cost of ownership. Our HP MPS service teams anticipate problems and perform proactive maintenance to ensure your printer is consistently up and running.

We pride ourselves on delivering the world’s most secure printing.11 Only HP has a line of printers and MFPs that can stop attacks and self-heal, so that you can focus on driving your business forward.

3D Printing The blending of our physical and digital worlds is igniting a manufacturing revolution rooted in an industrial paradigm shift. Traditional manufacturing methods are not meeting all the needs of today’s market, and 3D printing is rising to meet those needs.

• Industrial Revolution Water and steam power – 1780s to 1860s

• Mass Production Revolution Electric power and assembly lines – 1870s to 1960s

• Automation Revolution Electronics and information technology – 1970s to 2010s

• Digital Revolution 3D printing and smart production – 2020s to future

With HP Multi Jet Fusion 3D printing, manufacturing happens much closer to the customer. This rising technology allows parts and products to be designed, prototyped, and manufactured in a fraction of the time needed for traditional methods. Digital manufacturing is becoming accessible, efficient, and affordable. This reduces a product’s carbon footprint and simplifies logistics for manufacturing, delivery, and inventory management. HP Multi Jet Fusion technology is removing barriers to 3D printing adoption.

“BMW, an HP Multi Jet Fusion customer, reduced tooling costs by 58 percent. And Nike has reported that using additive manufacturing to make certain shoe models can reduce waste by 80 percent.”10

10 Innovation Journal, HP Reinvents Technologies to Lower the Impact of Printing, July 2017.11 Claim based on HP review of 2019 published features of competitive in-class printers. Only HP

offers a combination of security features to automatically detect, stop, and recover from attacks with a self-healing reboot, in alignment with NIST SP 800-193 guidelines for device cyber resiliency. For a list of compatible products, visit hp.com/go/PrintersThatProtect. For more information, visit hp.com/go/printersecurityclaims.

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“HP’s entrance into the market may be potentially the most disruptive event in manufacturing since the invention of 3D printing. MJF provides the clearest indication yet that this new digital way of making things is actually going to happen and that it is going to be big.”

–David Sher, Engineering.com

Use casesHP Multi Jet Fusion (MJF) technology is transforming the $12 trillion manufacturing industry12

12 http://www8.hp.com/us/en/hp-labs/innovation-journal-issue7/industry-4-future-manufacturing.html

Podiatrists can create highly accurate corrective insoles—or customise the entire shoe.

Surgeons can create 3D replicas of patients’ hearts to help in planning critical procedures.

Replacing worn parts is faster and cheaper with custom 3D printed pieces.

Interlocking pieces can be built already pre-assembled, saving time and materials.

By custom printing large parts, HP is expanding the uses of 3D printing technology.

Industrial engineers can more easily redesign parts to improve performance.

Aviation designers can take inspiration from nature to design stronger wings that weigh less.

Jigs for manufacturing can be custom-built—with instructions integrated into the part.

Architects can speedily create precise 3D models of buildings with a high level of detail.

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Why HP?After 50+ years of innovations in technology, HP continues to lead the industry. From the creation of the first pocket scientific calculator to the world’s first production-ready 3D printing system, we are always looking ahead. Our technology is changing lives and improving business operations. We will continue to reinvent the future, as you invent your own.

Changes in the world’s expectations are creating new challenges for businesses around the world. HP helps to meet those challenges by partnering with forward-thinking organisations to help them innovate, adapt, and thrive.

HP Labs 50 years of innovation

1966: Light emitting diode (LED)

1967: Cesium-beam atomic clock

1968: Programmable desktop calculator

1972: Pocket scientific calculator

1980: Office laser printer

1980: 64-channel ultrasound

1984: Inkjet printer

1986: 3D graphics workstations

1986: Commercialised RISC chips

1989: Digital data storage drive

1994: 64-bit architecture

2003: Smart cooling

2005: Virus throttle

2010: ePrint

2010: Secure mobile print solutions

2012: Enterprise Test Lab

2013: SureStart

2013: Moonshot

2015: 3D materials

2016: Next generation A3 & A4

2017: HP Roam

2017: HP acquisition of Samsung’s printer business

Market Demands HP Response

Prefer XaaS (everything as a service)

HP MPS brings in all the elements necessary to create (and manage) highly efficient printer fleets.

Decrease costs to stay competitive

The HP Value Management Office provides clients with insights and real data trends for right-sizing printing fleets and enforcing cost-saving print policies.

Prevent the devastating effects of security breaches

HP offers the world’s most secure printing by securing devices, data, and documents.

Reduce wasted time and effort in key initiatives

HP uses its deep industry experience and sophisticated analytics tools to design efficient workflows for clients.

HP recognized as business leader Forbes magazine published its 2018 Most Reputable Companies list, and HP moved up eight places to #28 from #36. The list, which is compiled based on surveys with more than 230,000 individuals in 15 countries, measures companies in a number of categories, including their sustainability and social impact efforts.13

HP is consistently recognized as one of the top companies in business. In December 2019, The Wall Street Journal’s annual list of the world’s 250 Best-Managed Companies ranked HP #11.14

13 forbes.com/sites/vickyvalet/2018/03/15/the-worlds-most-reputable-companies-2018/#55bc567826d5.

14 The Wall Street Journal, 2019

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Our commitment Although our history has shaped us, our clients count on us to be forward-facing. HP will continue to create technology that solves problems for people around the world. This motivates us—and inspires us—to invent, and then to reinvent. We believe that technology should make life better. We continually reinvent our company and our technologies so that industries, communities, and individuals can keep creating what matters most to them.

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37 billion annual pages under an HP MPS contract

HP manages 1 millionHP is an MPS market leader - IDC19

KeyPoint Intelligence awards15

6,600 enterprise

clients

HP remains an MPS leader - Quocirca17

HP serves

solution-enabled devices (laser and ink)

Leader

for print and document security solutions and services16

#11 of best-managed companies18

15 HP has received awards in the healthcare, education, retail, financial services, security and mobility categories, as well as numerous product awards.16 IDC MarketScape: Worldwide Security Solutions and Services Hardcopy 2019-2020 Vendor Assessment (#US44811119), December 2019.17 Quocirca, Managed Print Services Landscape, 2019; Louella Fernandes, December 2019.18 The Wall Street Journal, 2019.19 “IDC MarketScape: Contractual Print and Document Services Hardcopy Vendor Assessment” (#US44387318), December 2018.

© Copyright 2018-2020 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 4AA7-3205EEW, February 2020, Rev. 2