HOW TO WRITE NEGATIVE MESSAGES EFFECTIVELY

Amy LUONG Chien Pu KUO Peng GONG

Goals1

Guides for how to writing negative messages2

Guides for how to writing negative messages3

Step 1 Determine the audience

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Step 2 Purpose of the message

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Step 3 Determine the message

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Step 4 Which media to use7

Step 5 Select the appropriate tone

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Step 6 Buffering the beginning9

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Step 7 Lead to the message

Step 8 State the message 11

Step 9 Blend the outcome 12

Step 10 Closing Pleasantly 13

Bibliography

 "Delivering Difficult Messages." AICPA Publications, CPE, Conferences and Webcasts. Web. 29 July 2011. <http://www.cpa2biz.com/Content/media/PRODUCER_CONTENT/Newsletters/Articles_2007/Careers/Messages.jsp>.

"Student Development Centre - Campus Life." University of Regina. Web. 29 July 2011. <http://www.uregina.ca/ssc/writing/mini-lessons/negative_messages.htm>.

"Writing Negative Messages." Homepages at WMU. 21 Aug. 2002. Web. 27 July 2011. <http://homepages.wmich.edu/~bowman/badnews.html>.

"Writing Negative Messages." Rebecca Imhoff's Business Communications Blog. Web. 29 July 2011. <http://rebeccacommunications.blogspot.com/2010/03/writing-negative-messages.html>.

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