Using the evidence from over 85 local government clients and 161 studies, council staff are saying that cooperation

across work areas does not happen well.

They cite many reasons for this including a lack of cross-departmental communication; a lack of understanding of what are

the priorities for each department; and no initiative for pooling staff resources from different departments into common

projects.

58,000 council employees say…“We don’t collaborate”

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

1 2 3 4 5 6 7

How well does Council cooperate across work areas?(Statement #43 from Insync's Employee Business Excellence framework)

low high

Team Climate Survey

Employees spend most of their time working in a team environment. However, building cohesive and effective teams can

be a challenge because it essentially involves forcing people together. How well a team functions and performs

significantly impacts an individual’s experience of day-to-day working life, as well as the overall health and success of an

entire organisation.

Team climate surveys assess how well employees believe their team functions and highlight any areas that the team may

need to work on including:

Measuring team climate

How well a team functions is a major determinant of employee productivity and satisfaction.

Below is a snapshot of Insync’s reporting format used to pinpoint employees’ perceptions of what is working well and what

needs improving within their team.

Internal Customer Satisfaction Survey

Departments depend on each other in terms of productivity and efficiency — if one is underperforming, the entire chain is

stretched. Internal customer satisfaction surveys measure perceptions of internal service, and identify concerns which are

keeping your departments from working together better towards a high performing organisation. Improving internal

customer satisfaction has many positive consequences including increased collaboration, efficiency and morale which

ultimately allows organisations to serve their external customers better.

What causes disharmony across departments?

Net Promoter Score (NPS)

How likely are you to recommend a department to another employee?

The NPS calculates the difference in the proportion of employees who feel so positively about a department that they will

recommend it to others (promoters), versus those employees who feel so negatively about a department that they will

criticise it to others (detractors). Identifying promoters, detractors and passives will offer valuable insights into how a

certain part of your organisation is performing as perceived by internal customers.

360°

The 360° feedback process gathers information about how various stakeholders perceive a specific department.

Asset Management

Corporate Reporting & Business Improvement

Engineering Services

“Everyone is more concerned about achieving

individually rather than a whole of Council

achievement.” - Employee 1

“There is a lack of fairness in how resources such as

staff, budgets, space etc. are distributed — it appears

that divisions in planning and infrastructure have

more than their fair share.” - Employee 2

Unwilling to help a colleague Helps colleague if asked Proactively helps colleagues succeed

Experience a partnership and an engagement approach like no other. Our local government experts and evidence based

insights will make a real difference to your council. We offer you:

Honest and objective feedback

Evidenced framework & benchmarked insights

Achievable outcomes

About Insync

We do all the work!

“Insync was able to provide us with a snapshot of

where our organisation was sitting. The ability to

benchmark against other Councils and organisations

was valuable. Insync provided a very high standard of

service and professionalism from initial presentation

through to service delivery and results.”

Manningham City Council

Some council clients

we have worked with

over the last 5 years

Insync is passionate about helping organisations achieve sustainable high performance by measuring and improving employee,

customer and other stakeholder engagement.

Insync has been providing research and consulting services to the local government sector for over 25 years and have worked

with over 85 councils across Australia. Our dedicated local government team understands the priorities and challenges faced by

councils. Our clients partner with us to measure, compare and gain insights into the factors that drive better performance:

interdepartmental collaboration, internal customer satisfaction, staff engagement, culture, change readiness, safety, leadership

development and community satisfaction.

For more information you may contact Michael Melki, Director Local Government directly on 02 8081 2025 or

mmelki@insyncsurveys.com.au. Visit our website: www.insyncsurveys.com.au