© 2015 DaVita HealthCare Partners Inc. All rights reserved. Proprietary and confidential. For internal use only.

Lindsay Burns, Senior Manager of Operations InnovationMatt Henn, Divisional Vice President

DaVita’s Proactive Hiring Strategy 

1 © 2016 DaVita HealthCare Partners Inc. All rights reserved.

© 2015 DaVita HealthCare Partners Inc. All rights reserved. Proprietary and confidential. For internal use only.

Company Overview

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Kidney Care Strategic Business Initiatives HealthCare Partners

DaVita HealthCare Partners

Leading dialysis provider• 2,369 clinics• 190,000 patients• 14K RNs, 16K PCTs

Total health & quality of life• Supports patients & doctors• “Entrepreneurial start-ups”• Several healthcare lanes

Integrated care provider• Operates in eight states• 807,000 members• Improves care & outcomes

© 2016 DaVita HealthCare Partners Inc. All rights reserved.

© 2015 DaVita HealthCare Partners Inc. All rights reserved. Proprietary and confidential. For internal use only.

New teammate needed immediately due to

turnover, rapid growth

Dialysis experience prioritized over cultural

fit, long time to fill

Very competitive starting wage

Poor onboarding experience

New teammate disgruntled, high 180-

day turnover

Crisis Staffing Cycle

3 © 2016 DaVita HealthCare Partners Inc. All rights reserved.

© 2015 DaVita HealthCare Partners Inc. All rights reserved. Proprietary and confidential. For internal use only.

New teammate needed immediately due to

turnover, rapid growth

Dialysis experience prioritized over cultural

fit, long time to fill

Very competitive starting wage

Poor onboarding experience

New teammate disgruntled, high 180-

day turnover

New Hiring & Training Model

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• Hire before need• Inexperienced, cultural fit• Centralized onboarding

DaVita fit prioritized, very short time to fill

Starting wage 20-30% lower than experienced

teammate

Highly structured onboarding, released to

clinic after trained

High new teammate satisfaction & loyalty, low

180-day turnover

New teammate needed immediately, but TMs

“on deck”

© 2016 DaVita HealthCare Partners Inc. All rights reserved.

© 2015 DaVita HealthCare Partners Inc. All rights reserved. Proprietary and confidential. For internal use only.

Putting the Puzzle Pieces Together

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Recruiting & Selection

Onboarding & TrainingWork Force Planning

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Benefits:• Reduced stress from frequent teammate shortages• Regional hiring strategies to select the best teammates• Consistent and efficient training curriculum

© 2016 DaVita HealthCare Partners Inc. All rights reserved.

© 2015 DaVita HealthCare Partners Inc. All rights reserved. Proprietary and confidential. For internal use only.

New Model Results

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Starting Wages

Overtime Cost

First Year Retention

Time to Train

© 2016 DaVita HealthCare Partners Inc. All rights reserved.