how to understand the omnichannel user experience

19

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Post on 15-Jan-2015

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DESCRIPTION

Understanding the Omnichannel User Experience - Is a short presentation on different omnichannel retailers, and their way of providing an omnichannel experience. Also metods to understand this experience is presented

TRANSCRIPT

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Check out http://goo.gl/ZiC4Ov

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Low on Milk => Order automatically via Tesco API

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Possible user journeys for TESCO..

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