how to start your business
TRANSCRIPT
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How To Start Your Business In 90 MinutesBY: DR. Abdalla Ibrahim
MAY 2015
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• Doing Things for Money (A.Ibrahim)
BUSINESS
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Types of Business
BUSINESS
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“IT IS ALWAYS GREENON THE OTHER SIDE OF THE FENCE “
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• A state After starting business
STRUGGLE
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• End result for unplanned business
FAILURE
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HOW TO START MY BUSINESS
ON A QUALITY GROUND
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APPROACH
Presentation on How to Starts
Mention Your Dream Business
Group Discussion on How to Start them
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Organization
Service
Networking
Communication
AREA TO TOUCH
Documentation
Improvement
Safety
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Business Quality Dimensions
Acceptable
Accessible
Appropriate
Client-Centered
Competency Continuous
EffectiveEfficient Safe
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1. THE ORGANIZATION
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ORGANIZATION COORDINATION
Assess client needs for a service
Provide service that meet client
needs
Confirm & minimize
duplication of services
Promote consistency of service
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ORGANIZATION COORDINATION
• Have Strategic Plan
• Have Operational Plan
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2. NETWORKING
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NETWORK & COORDINATE WITH OTHERS
• Coordinate and complete your
services with other organizations.
• Keep Referral Network: Refer Client
to other service organization if you
do not provide it.
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3. THE SERVICE
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THE SERVICE
• Identify Scope of Services
• Identify Elements of Service
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THE SERVICE CRITERIA
• Service consistent with available resources
• Flexible & Responsive Service
• Safe Services
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4. COMMUNICATION
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COMMUNICATION
• Communicate Services on regular bases
• Communicate updates
• Communicate using different tools
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COMMUNICATION
• Culturally-appropriate
• Linguistically-appropriate
• Multi-language
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5. THE DOCUMENTATION
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• Strategic Plan
• Operational Plan
• Quality Improvement Plan
• Policy and Process
• Bylaw
• Job description and specifications
• Details for each process
• Training Plan
• Complain/Suggestion and responses
DOCUMENTATION BANK
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7. QUALITY MONITORING AND IMPROVEMENT
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PRIORITIES
Processes are selected in order of priority for monitoring and improvement. according to the following criteria:
• high risk
• high volume
• high cost
• problem prone
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INDICATORS
Measures of Performance
• Process indicators: relate to the course of service delivery
• Outcome indicators: relate to results of service delivery,
including cost and client satisfaction
• Practice indicators: reflect professional standards, guidelines for
practice, and relative legislation
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THE SERVICE
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B. SERVICE ASSESSMENT AND PLANNING
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GOAL
OBJECTIVE
INDICATO
R/Evidence
SUC
CESS
Whenever you identified a
NEED for A Service make it
a GOAL
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SERVICE: EX. BANKING AND CATERING
• Service Assessment
• Service Planning
• Service Provision
• Service Evaluation
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ASSESS SERVICE
• Process to Receive & Identify client need on
timely bases
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PLAN SERVICE
• Define the pathway for each need
• Assess the expectations of the client
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PLAN SERVICE
The Plan:
• Agreed up on with client
• Written & Documented
• Defines the expected outcomes
• Reflects the involvement of the team
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PROVIDE SERVICE
On a timely bases
Meet the need and expectation
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COMPREHENSIVE SERVICE
• Regularly discuss ongoing needs for new services
• Provide Services that complement each other.
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• Process to assess the appropriateness of service
EVALUATE SERVICE
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BEFORE I END MY PRESENTATION
ASK ME ANY QUESTION
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DIVIDE YOURSELVES INTO GROUPS AND LETS START THE TEAMWORK
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