how to speak english on the telephone with confidence
DESCRIPTION
Your complete guide to speaking English on the telephone. One of the most important Business English skills is how to make a call, receive or transfer a phone call. This guide will show you all the basic and standard sentences you need to learn, or you can just refer to the various sections whenever you need. I hope it helps you feel more confident the next time you have to use the phone or take part in a conference call in English. Don't forget to visit us at blog.tjtaylor.net for more great free resources, tips and help on using Business English.TRANSCRIPT
How to Use
English on the Telephone
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This guide will help you with business
telephone calls
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Good news!
To use English on
the telephone you
just need some
basic template
phrases for the
common tasks
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This guide includes how to:
make, answer, and receive phone calls in
English
avoid and solve communication problems
make arrangements
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Direct links to each section
Jump to: Make a call Answer & transfer a call Receive a call Make arrangements Avoid communication problems
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Use this guide as a reference OR
Learn 3 phrases every day for 1 month
Make a call
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Say who you are
This is [name]
It’s [name] informal
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Ask to speak to someone
Could I speak to [name], please?
Could you put me through to [name],
please?
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Leave a message
I’d like to leave a message for [name]
Could you ask [name] to call me back?
Could you tell [name] I called?
Can I give you my number?
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You get through to the wrong person
Sorry, is that [name]?
I’m sorry I think I’m through to the wrong
extension
I’m sorry, I think I’ve got the wrong
number
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Check if the person has time to talk
Is this a good time to talk?
Do you have five minutes?
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Explain why you’re calling
Good morning / afternoon / evening. I’m
calling / phoning … about our meeting / our latest offer / the
email you sent … to talk to you about … , to arrange a meeting,
to make a complaint, to …
I’m returning a call from [name]
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End the call I think that was all
That’s it, I think
I look forward to hearing from you soon/
meeting you soon
Speak to you/ see you/ I’ll be in touch soon
Thanks a lot. Bye
You’re welcome. Bye
Answer & transfer a call
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Answer the phone
Hello? informal
Hello, how can I help you?
Hello, [name of company]?
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Transfer a caller
One moment please, I’ll try to connect
you
Putting you through
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Ask caller to wait
Please hold
Would you like to hold the line?
Would you mind holding?
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You can’t put the caller through …
I’m sorry there’s no answer
I’m sorry the line’s busy / engaged
I’m afraid he/she’s on another call at the
moment
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The person the caller wants is not available
I’m afraid he/she’s … not available just now out of the office away on business
He/she should be back … at (time) on (date) Tomorrow
continued…
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Would you like to call back later?
Can I take a message?
Would you like to leave a message?
Would you like [name] to call you back?
Could I take your name and number,
please?
Receive a call
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Confirm who you are
[name] speaking
This is [name]
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Ask who is calling and why
May I ask who’s calling?
May I ask what this is about?
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Thank caller for returning your call
Thanks / thank you for calling back
Thanks for getting back to me
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You receive a call intended for someone else
I’m sorry, I think you’ve got the wrong
number
I think you were put through to me by
mistake
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You are busy
I’m sorry I’m on my way to a meeting
right now
Could I call you back in a few minutes?
This isn’t a good time. Can I get back to
you?
Make arrangements
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Ask for a meeting or appointment
Shall we meet next week?
Can we schedule a meeting for next
week?
Could we set up a meeting for [day]?
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Find a time and day
When would be convenient for you?
What day/ time would suit you?
How about/ What about [day]?
Could you manage the week after next?
Let me check my diary
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Suggest alternatives
I’m afraid I can’t make it then. Do you
think we could meet in the afternoon
instead?
Could we make it earlier/ later/ the
following day?
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Agree on a location
Shall we meet at …
Where would you like to get together?
Let’s meet in …
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Confirm arrangements
Right, so that’s 10.30 next Tuesday at
your office
Could you email me the details?
Avoid communication problems
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Technical problems
I’m afraid this is a very bad line
The reception is very bad here
Let me try and ring you back
I’m sorry, we were cut off
Sorry, the line dropped
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You don’t understand the caller I’m sorry, could you slow down a bit?
I’m afraid this is a bad line. Could you
speak, please?
I’m afraid I didn’t catch the first / last part
I’m sorry I didn’t get that. What was that
again?
Could you repeat that, please?
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Check the spelling
Let me spell that for you
Could you spell that, please?
Can I read that back to you?
Could you read that back to me?
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Confirm and summarise
Can I just check what we’ve agreed?
Let me see if I’ve got that right
Can I just summarise the details?
Learn more
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