User Adoption with SharePoint 2013

• Part 1, Strategies for Success (Today)

• Part 2, Designing UX for Adoption

- August 28 @ 1:00 PM EDT

• MCITP

• MCSE

SHAREPOINT 2013:• Who is Aptera?

7 Verticals SharePoint

BI

Mobile

Web

Software Dev

Cloud Services

Managed Services

Offices Fort Wayne, IN

Nashville, TN

Approximately

100 Employees

Heavy

focus on

business

solutions

Mobility with SharePoint 2013

• Today’s Format

• Presentation (45-60 minutes)

• Review/Questions• (we reserve the right to change the format

without notice)

SHAREPOINT 2013:• 4 Ways to SP Adoption

SHAREPOINT 2013:• Implementation Timeline

SHAREPOINT 2013:Investigation & Prioritization

SHAREPOINT 2013:• Investigation & Prioritization

Investigate!Be Open

(Technology

Agnostic)

Pain Point

DiscoveryPrioritize

SHAREPOINT 2013:Define Success

SHAREPOINT 2013:• Define Success

Adoption is not

an End StateWhose success

are you

defining?

How do you

measure

success?

SHAREPOINT 2013:Publish Your Roadmap!

SHAREPOINT 2013:• Publish Your Roadmap

Allow Users To

‘Prepare’

Validate Users’

Participation

Transparency

Through

Governance

SHAREPOINT 2013:Market Internally

SHAREPOINT 2013:• Market Internally

Build

Excitement

Show the

BenefitsWIIFM!! Make It Fun!

(Gamification,

Incentives, etc.)

*Gourville, John T., "Why Consumers Don't Buy: The Psychology of New Product Adoption." Harvard Business SchoolNote #504-056 (Boston: Harvard Business School Publishing, 2004).

SHAREPOINT 2013:Train Power Users/Evangelists

SHAREPOINT 2013:Train Power Users/Evangelists

Prep them

for Common

Questions

Train the

Trainers

Seed the

DepartmentsMeet

Regularly

SHAREPOINT 2013:End User Training

SHAREPOINT 2013:• End User Training

Get Out of

IT!Train the

Benefits

Accommodate

Users

This

Doesn’t

End!

SHAREPOINT 2013:Ongoing Training

SHAREPOINT 2013:• Ongoing Training

Don’t Forget

Your Power

Users

Integrate

Into Normal

Processes

Provide

Community

Interaction

Plan Your

Training

SHAREPOINT 2013:Collect User Feedback

SHAREPOINT 2013:• Collect User Feedback

But How Are

WE Doing?

Use Multiple

Channels

How Are We

Doing?SharePoint’s

Great BUT…

SHAREPOINT 2013:3 Month Review

SHAREPOINT 2013:• 3 Month Review

Let the Dust

Settle

3 Months

After Major

Releases

Involve

Users!

Health,

Adoption,

Coverage, etc.

SHAREPOINT 2013:Remediate Existing Solutions

SHAREPOINT 2013:• Remediate Existing Solutions

ReassessPlan

“Upgrades”Fix What You

Have

Move on

to New

Challenges

QUESTIONS…Do you have any

@apterasoftware

Facebook.com/apterasoftware

YouTube.com/apterainc

webinars@apterainc.com

Upcoming Events

• UX and User Adoption with SharePoint 2013- August, 28 @ 1pm EDT.

SHAREPOINT 2013:Remediate Existing Solutions

THANK YOU!