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“Dealing  with  Difficult  People”    County    Auditors    Institute  

By  :  Suzyn  Skaggs    

5-­‐6-­‐16

Intention:  • Get  tools  to  forward  action  effectively–Gain  new  levels  of  awareness  about  yourselves  and  difficult  people  –Learn  new  ways  to  manage  difficult  people  and  alleviate  future  conflict  before  it  happens  

Dealing  with  Difficult  People

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Difficult  People  are  

Everywhere  

560  Statutes  365  days  

Customer    x  Customers’  Customers  x  Customers’  Customer’s   Customer

Dealing  with  Difficult  People  

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Lets  take  a  look  in  your  world  and  see  the  where  

conflict  grows

Human  Design

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Personalities  are  Difficult  DISC  Personality  Types  – Dr.  William  Moulton  MarstonCreated  DISC  Theory  in  1928-­‐ Emotions  of  Normal  People4  Main  Behavioral  Styles  • Each  person  will  project  a  greater  Intensity  and  Frequency  of  one  or  

two  styles  • Is  not  a  personality  but  an  expression  of  a  personality  that  can  be  

flexed  • Your  work  style  is  also  influenced  by  other  factors  such  as  life  

experiences,  education,  and  maturity  • Learning  about  the  other  personality  styles,  can  help  you  

understand  their  priorities  and  how  they  may  differ  from  your  own

Design  of  People

Design  of  People-­‐DISC  Dominance  (D)• Direct• Results-­‐oriented• Firm• Strong-­‐willed• Forceful

Influence  (i)• Outgoing• Enthusiastic• Optimistic• High-­‐spirited• Lively

• Analytical• Reserved• Precise• Private• SystematicConscientiousness                  

(C)

• Even-­‐Tempered• Accommodating• Patient• Humble• TactfulSteadiness  (S)

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Design  of  People-­‐DISC  Dominance  (D)• Direct• Results-­‐oriented• Firm• Strong-­‐willed• Forceful

Influence  (i)• Outgoing• Enthusiastic• Optimistic• High-­‐spirited• Lively

• Analytical• Reserved• Precise• Private• SystematicConscientiousness                  

(C)

• Even-­‐Tempered• Accommodating• Patient• Humble• TactfulSteadiness  (S)

Nature  of  Job  

Your  purpose:  • To  Understand  the  statutes  

inside  and  out  and  make  sure  they    are  being  followed    and  executed  correctly  in  the  county  

• This  is  what  is  legal  and  it  protects  the  tax  payer  who  we  ultimately  serve  

What  County   officials   might  perceive  about  your  purpose   :

• To  hold  up  progress  • Make  us  wrong  • Cause    us  “Elected  Officials”  

more  friction”  • To  make  things  harder  and  

more  cumbersome  

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Manage  your  Perception

Preventive  Maintenance

Common  Ground  

Preventive  Maintenance  

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Foster  the  Relationship  

Preventive  Maintenance

Welcome  Package  

Preventive  Maintenance  

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Your  Perspective  is  EverythingSage  of  Statutes Sniper  of  StatutesVS.

Your  Perspective

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Appreciation-­‐ Fill  Your  Cup

About  me  Suzyn Skaggs BarrientosSuzyn brings 17 years’ experience in sales and leadership development in a variety businessenvironments—She is uniquely equipped with the nuances and critical distinctions of how to improvesales and become more efficient as an entire company. Working with sales and leadership teams, shehas helped countless companies achieve unprecedented results across several industries in corporate,non-­profit and govt. including: technology, healthcare, finance, retail, hospitality, travel, and wellness.

She graduated Summa Cum Laude from Southern Illinois University with a degree in WorkforceEducation and Marketing. She has a teaching certificate and has taught sales and leadershipdevelopment courses in the business industry for the past 14 years. She has won several companyawards including three MVP awards for her contributions. She has spent the last 17 years participating inand coaching human development transformational courses, such as being a student in the study ofSpeech Acts of Fernando Flores. Her interests include human potential, environmental advocacy, andoutdoor recreation. She currently resides in Austin, TX with her husband, two daughters, and three furkids (two cats and a dog). As a testament to her will and determination, she completed her first IronManTriathlon in 2010!

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Thank  you  

Suzyn  SkaggsSolara  Performance  

Leadership  Coach  &  Business  Consultantwww.solara-­‐performance.com

512-­‐767-­‐0788Lead  the  Race  you  Started