how in office customer experience delivers online results

EDENTALIMAGE

“How Your In-Office Customer Experience Delivers Online Visibility/Results”

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50% MOBILE SEARCHES LEADS TO PURCHASE

91% HAVE THEIR PHONE WITHIN ARMS REACH 24 HOURS / 7 DAYS A WEEK

OF SMARTPHONE USERS

61% MOBILE SEARCHES LEAD TO A PHONE CALL

92% Consumers rely on online reviews (Google+, Yelp, etc.) to make a purchase decision.

ONLINE REVIEWS

73% Of online search activity is related to local content

LOCAL SEARCH

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BE AWESOME, DO AWESOME THINGS

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Do what you do so well that they will want to see it again and bring their friends.

“Walt Disney, Founder of Disney

People will also like you on Facebook, Review you on Yelp, Tweet about your staff and take selfies on Instagram!

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CUSTOMER SERVICE VS EXPERIENCE

WHAT’S THE DIFFERENCE

There is a proven ROI in doing whatever you can to turn your customers into advocates for your brand or business.

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SEO VS CEOCUSTOMER EXPERIENCE OPTIMIZATION

Then

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• Keywords• HTML & Architecture• Title & Meta-tags• Link Building• Website Speed• Mobile Friendly Versions

Optimize for patients, not search engines.Instead of focusing time and energy on optimizing for search engines results pages, make sure your web presence is optimized for your patients and their needs.

Incorporate social media into your web marketing.Pages and posts with shares, likes, comments, and tweets do better in search results, and help increase overall SEO.

Focus on your patientsBusinesses easily get caught up in trying to create perfect “search engine friendly” content. Focus on writing content that helps your patients, and Google will follow.

Now


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CUSTOMER EXPERIENCE OPTIMIZATION 6

“Our employees are the reason people love the QT experience!”

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><CUSTOMER EXPERIENCE


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Welcome to Chick-Fil-A! How may I serve you?

It was my pleasure


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ADULTS LOVE IT

TOO


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KERIGMACHINE

CUSTOMER EXPERIENCE MAPPING

CUSTOMER RAVING FANSOnline In Office Follow-up Megaphone

Welcome Kit

Online Reviews

FreeWi-fi

ReferralCards

CRMSnacks

Social

Thank YouCards

Office Tour

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Website

SEO

PPC

OnlineAppointments

MASSAGECHAIR

PERSONALGREETING

SIGN

NAP ROOM

Value

GIVEAWAYS

EVERYONESAY HI

INSTAGRAMReal

Customers

Google+

FBEducation

Blog

Press

Charity/Volunteer

Friends& Family

Go Green

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• Give them a reason on why you’re AWESOME!

• Define your brand and vision. • Tell customers who they are informing

and how this will help your business.

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CHILDREN DENTAL ZONE


COMPANY PRESENTATION

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Let us shareYour Story

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WebSoCast

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Within two years of working with eDentalImage, we were able to open up a new, state of the art facility.

-Dr. Travis WatsonAtlanta West Dentistry, Marietta GA

eDentalImage helped us increase our new customers by an average of 30% in just a few months.

- Dr. Robin ReichReich Dental Center, Smyrna GA

In just less than a year of working with eDentalImage, our practice now averages over 40 new patients a month.

- Dr. Ty James Chapel Hill Family

and Cosmetic Dentistry, Douglasville GA

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%99100AVG

NEW SIGN UPS | MONTHLY

RETENTION RATE

GROWTH

HAPPYCUSTOMERS

CUSTOMERSUCCESS

TEAM 500+SUPPORT TICKETS | MONTHLY

NURTUREDCUSTOMERS

21.3hrs Resolve Time

30.5 mins Handle time

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Be Awesome, Do Awesome Things

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eDENTALIMAGE

The less you do, the more you accomplish.The less you do, the more you enable others to

accomplish.

Empower yourself and others!

-Andy Stanley, Buckhead Church

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Vu HoangeDentalImage

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THANK YOU800.591.8675 [email protected]

EDENTALIMAGE