AN UNMATCHED CUSTOMER EXPERIENCE

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AN UNMATCHED CUSTOMER EXPERIENCEMomentum Telecom delivers meaningful value and the industry’s best customer experience through a white glove approach to every step of the customer journey. This begins during the sales process and extends through implementation, training and ongoing support.

As a Momentum customer, you’ll experience an unrivaled commitment to customer satisfaction. We use seasoned experts, the latest technology and a customer-first mindset to ensure that we deliver an experience that’s as good on Day 1 as it is on Day 1000.

EngagementOur goal is to enable your business to thrive, and this begins on our very first call. Our sales process includes consultation with our Solution Design Engineers, operations and network engineering because we take the time to understand what your company needs, how your network is configured and what solutions are going to take your enterprise to the next level.

Once we have a solid understanding of your company’s network, processes and IT challenges, our team turns to our innovative product line to collaboratively build a customized and truly comprehensive communications solution designed to work for your company’s needs.

ENTERPRISE CUSTOMER IMPLEMENTATIONEvery implementation is assigned to a team of highly trained professionals responsible for facilitating and managing the migration of new clients onto Momentum’s platform.

During this phase, regardless of customer size, our goal is to implement the customized UC solution as quickly and cost effectively as possible. To ensure a successful implementation, Momentum Telecom assigns a dedicated project manager and provides an “on-boarding kit” detailing the process, complete with service and equipment order confirmations, contact points and roles and responsibilities.

Enterprise ConnectivityMomentum Telecom can connect to your network through a variety of options including: Broadband, T-1 circuits, or an MPLS network - Bring Your Own Bandwidth or Momentum Access. Momentum has completed thousands of customized network deployments, and tailors each one to maximize the quality on the network and the LAN environment.

Phase One » Accounts and Projects Created

» Project Manager and Engineer Assigned

» Customer Hand-Off Call with Sales and Implementation

Phase Three » Hardware Ordered

» Hardware Installed and Training Coordinated

» Numbers Ported

Phase Two » Customer Information Collected and Circuit Ordered (if applicable)

» LOA Completed for Port

» Hardware Order Confirmed and Customer Invoiced

Sample Implementation Schedule

SUPERIOR TRAINING & SUPPORTTrainingEducation is essential to a successful UC solution. We provide a dedicated trainer for both on-site and web-based training to ensure that users are knowledgeable on how to take full advantage of the Momentum solution. We use a blended learning approach to our technical training where users are invited to make use of an online knowledge base for training and support, Momentum University, that is full of content designed to help users to better understand and utilize Momentum’s leading tools and cloud services. Momentum University includes PowerPoint presentations, user guides, quick start guides and training videos.

SupportMomentum Telecom is committed to delivering meaningful value to our customers through a reliable, high-quality and unified user experience. To consistently deliver on this commitment, Momentum uses a dedicated white-glove team solely focused on delivering the best customer experience. Momentum’s support team strives to be providers of knowledge, services and tools that simplify communications and enable business productivity.

Awards & AccoladesMomentum Telecom is consistently awarded top honors for products, services and support.

877.251.5554sales@momentumtelecom.comwww.momentumtelecom.com

We have been impressed with the quality of Momentum’s people from initial sales call, the technicians who handled the changeover, the team that trained our team and those that help with ongoing maintenance.

Sandy Pagnotti President & CEO Ronald McDonald House Charities Baltimore