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50% MOBILE SEARCHES LEADS TO PURCHASE
91% HAVE THEIR PHONE WITHIN ARMS REACH 24 HOURS / 7 DAYS A WEEK
OF SMARTPHONE USERS
61% MOBILE SEARCHES LEAD TO A PHONE CALL
92% Consumers rely on online reviews (Google+, Yelp, etc.) to make a purchase decision.
ONLINE REVIEWS
73% Of online search activity is related to local content
LOCAL SEARCH
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eDENTALIMAGE
Do what you do so well that they will want to see it again and bring their friends.
“Walt Disney, Founder of Disney
People will also like you on Facebook, Review you on Yelp, Tweet about your staff and take selfies on Instagram!
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CUSTOMER SERVICE VS EXPERIENCE
WHAT’S THE DIFFERENCE
There is a proven ROI in doing whatever you can to turn your customers into advocates for your brand or business.
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SEO VS CEOCUSTOMER EXPERIENCE OPTIMIZATION
Then
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EDENTALIMAGE
• Keywords• HTML & Architecture• Title & Meta-tags• Link Building• Website Speed• Mobile Friendly Versions
Optimize for patients, not search engines.Instead of focusing time and energy on optimizing for search engines results pages, make sure your web presence is optimized for your patients and their needs.
Incorporate social media into your web marketing.Pages and posts with shares, likes, comments, and tweets do better in search results, and help increase overall SEO.
Focus on your patientsBusinesses easily get caught up in trying to create perfect “search engine friendly” content. Focus on writing content that helps your patients, and Google will follow.
Now
BE AWESOME, DO AWESOME THINGS
><CUSTOMER EXPERIENCE
CUSTOMER EXPERIENCE OPTIMIZATION 6
“Our employees are the reason people love the QT experience!”
EDENTALIMAGE
BE AWESOME, DO AWESOME THINGS
><CUSTOMER EXPERIENCE
CUSTOMER EXPERIENCE OPTIMIZATION 7
EDENTALIMAGE
Welcome to Chick-Fil-A! How may I serve you?
It was my pleasure
BE AWESOME, DO AWESOME THINGS
><CHILDREN DENTAL ZONE
CUSTOMER EXPERIENCE OPTIMIZATION 8
EDENTALIMAGE
ADULTS LOVE IT
TOO
BE AWESOME, DO AWESOME THINGS
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KERIGMACHINE
CUSTOMER EXPERIENCE MAPPING
CUSTOMER RAVING FANSOnline In Office Follow-up Megaphone
Welcome Kit
Online Reviews
FreeWi-fi
ReferralCards
CRMSnacks
Social
Thank YouCards
Office Tour
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Website
SEO
PPC
OnlineAppointments
MASSAGECHAIR
PERSONALGREETING
SIGN
NAP ROOM
Value
GIVEAWAYS
EVERYONESAY HI
INSTAGRAMReal
Customers
Google+
FBEducation
Blog
Press
Charity/Volunteer
Friends& Family
Go Green
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BE AWESOME, DO AWESOME THINGS
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eDENTALIMAGE
• Give them a reason on why you’re AWESOME!
• Define your brand and vision. • Tell customers who they are informing
and how this will help your business.
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CHILDREN DENTAL ZONE
CUSTOMER EXPERIENCE OPTIMIZATION 11
COMPANY PRESENTATION
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Tablet MockupLorem ipsum dolor sit amet, consectetur adipisici elit.
Let us shareYour Story
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EDENTALIMAGE
Within two years of working with eDentalImage, we were able to open up a new, state of the art facility.
-Dr. Travis WatsonAtlanta West Dentistry, Marietta GA
eDentalImage helped us increase our new customers by an average of 30% in just a few months.
- Dr. Robin ReichReich Dental Center, Smyrna GA
In just less than a year of working with eDentalImage, our practice now averages over 40 new patients a month.
- Dr. Ty James Chapel Hill Family
and Cosmetic Dentistry, Douglasville GA
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%99100AVG
NEW SIGN UPS | MONTHLY
RETENTION RATE
GROWTH
HAPPYCUSTOMERS
CUSTOMERSUCCESS
TEAM 500+SUPPORT TICKETS | MONTHLY
NURTUREDCUSTOMERS
21.3hrs Resolve Time
30.5 mins Handle time
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eDENTALIMAGE
The less you do, the more you accomplish.The less you do, the more you enable others to
accomplish.
Empower yourself and others!
-Andy Stanley, Buckhead Church
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Vu HoangeDentalImage
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THANK YOU800.591.8675 [email protected]
EDENTALIMAGE