how do you react to upset customers?
TRANSCRIPT
OPTIMIZE EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM
ACTUAL COMPLAINS RECEIVED BY
From dissatisfied customers…..
“ We had to line up outsideto catch the boat and there
was no air-conditioner.”
OPTIMIZE EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM
OPTIMIZE EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM
“ It is your duty as a tour operator to advise us of noisy
or unruly guests before we travel.”
“ It took us nine hrs to fly home
From Jamaica to England. Ittook the Americans only three hrs to get
home. This seems unfair.”
OPTIMIZE EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM
“ I was bitten by a mosquito.The brochure did not
mentioned mosquitos.”
OPTIMIZE EVERY OPPORTUNITY WITH ZEALOUS ENTHUSIASM